Club Hotel Dolphin
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Beach
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7.7 Very good location
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7.7Location
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Very good
From 271 reviewsSee what guests said
7.7
85% would recommend to a friend
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

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Room choices
Villa Sea View
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  • Sea view
  • 35 m²/377 ft²
  • 1 queen bed and 1 king bed
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Superior Sea View
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  • Ocean view
  • 35 m²/377 ft²
  • 6 single beds and 1 queen b...
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Villa Garden View
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  • Garden view
  • 35 m²/377 ft²
  • 1 queen bed and 1 king bed
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Superior Family Room (Twin beds and 1 Bunk Bed)
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  • 37 m²/398 ft²
  • Shower
  • 1 single bed and 1 bunk bed
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Superior Pool Access Room
...
  • Pool view
  • 25 m²/269 ft²
  • 1 double bed
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Superior Room (Twin beds)
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  • 37 m²/398 ft²
  • Shower
  • 1 single bed
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Double Superior
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    Single Superior Sea View
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      Double Superior Pool View
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        Triple Superior
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          Verified guest reviews

          Agoda Reviews (271)
          7.7
          Very good
          Filter by guest type:
          Cleanliness8.0
          Facilities8.1
          Location7.7
          Room comfort and quality7.8
          Service7.5
          Value for money7.4
          Food and dining7.8
          Provided by verified guests of Agoda
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          8.8
          Ajith from Norway
          Family with teens
          Superior Sea View
          Stayed 3 nights in August 2017
          Charming scenary, Cordial and friendly staff. Good food
          With Close proximity to the Air port, an ideal first stop Beach resort to begin Your holiday in Sri Lanka for all age groups. Cordial and friendly staff who would og out of their way to please you. Well managed.
          Reviewed February 06, 2018
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          10.0
          Cedric from Australia
          Solo traveler
          Superior Sea View Room Double
          Stayed 4 nights in January 2018
          Lovely resort
          Was upgraded to a cabana. Lovely accommodation with quality fittings. Great food huge variety. Paid an additional US$21 for lunch and dinner but worth the money. Lots of activities all day.
          Reviewed February 02, 2018
          Dear Cedric, we are pleased that you had a wonderful stay with us and we really appreciate your positive feedback! It would be our pleasure to host you again, if your travels bring you back to Sri Lanka! Sunny Regards Stephan Sandmann
          Responded February 04, 2018
          Club Hotel Dolphin
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          4.4
          Carl from Sweden
          Couple
          Villa Sea View
          Stayed 13 nights in December 2017
          Acceptable
          The location is quite off and there is nothing to do outside the hotel. It is not possible to just take a walk and visit some restaurants or shops, you have to take a taxi or tuktuk. The "Ocean view villa" we stayed in was not front row, och more lika a garden villa. The cleaning was really not that great, the ceiling fan was broken and the refrigerator was so loud that we had to turn it off. We had to go to the reception and ask for soap etc when we ran out since the cleaning crew just took the empty bottles and didnt replace them, they did however take our spare room key that we hade left int the room.. We only got the "towel creations" on the bed on our last day , and the flowers were then full of small insects that were taking over the bed.. The service in the bars were super slow if you wanted anything else than the one beer they had, or one of the factory made juices. The hotel has a real problem with big black birds! The staff att the Waves-restaurant were super nice.
          Reviewed January 15, 2018
          Dear Carl, as General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet or exceed their expectations. We are truly sorry that our Housekeeping Team was not up to our regular standard. I have shared your comments with the Department. In our constant pursuit to keep our hotel and service standards at the highest levels possible we deeply value guest feedback and we would like to thank you for taking the time to share your feedback with us. Be assured that we will keep our team motivated in order to foster continuous improvements and excellence. We hope that we will be able to welcome you back in the near future!. Sunny Regards Stephan Sandmann
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          Club Hotel Dolphin
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          3.2
          Imran from Sri Lanka
          Couple
          Superior Room
          Stayed 1 night in January 2018
          Very poor standards. Not for honeymooners and wellness
          Chose CHD to stay over night before heading to the airport. Although it’s a journey break we mentioned on the remarks that we are honeymooners. First impression when we entered the room was a disappointment. Arranged a twin bed setup. Full of ants. However we didn’t make a fuss we had to tell them and get it arranged although I mentioned on the remarks. My wife wanted to do a spa treatment, then again high hopes blew away. They are using a villa (a room type) to do this service. Apparently their spa is under renovation. Ordered a beef burger, the bun is not fresh at all. Ordered in room dining (wife wanted a rice and curry) being a Sri Lankan I am very dissatisfied with the choices of curries. Small boutiques sells good and colorful rice and curries just for 200 bucks but paid 1200. I request the management to question their chef what type of curry combination that they did to our order. I am very sure they sent us the hotel staff’s rice and curry. Simply horrible. Then the toilets - a Hotel does not provide tooth brushes and tooth paste. Not available at least to purchase. Please bring your own soap! Horrible and the most cheapest. Wearing a band and we feel like we are in the prison or in a hospital. Sorry I have to be very honest here although I have made my true experience in this hotel. Anyone looking for basic expectation then yes you might like it. But definitely don’t expect luxury or romance here. Thanks!
          Reviewed January 09, 2018
          Dear Imran, we are very sad that your expectations couldn't be met by our team and our facilities. Wishing you all the best for your future travels! Sunny Regards Stephan Sandmann
          Responded January 10, 2018
          Club Hotel Dolphin
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          9.6
          Subodha from Sri Lanka
          Couple
          Superior Sea View
          Stayed 2 nights in December 2017
          Great Destination....Superb service....Yummy foods...
          I loved my honeymoon stay at Club Dolphin. Everything about this hotel is perfect
          Reviewed January 04, 2018
          Dear Subodha, it is wonderful to see that we could make this special occasion perfect! We are delighted that you started your life journey together at Club Hotel Dolphin and hope that we can celebrate anniversaries with you in the future! Sunny Regards Stephan Sandmann
          Responded January 05, 2018
          Club Hotel Dolphin
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          4.4
          Ruwanga from Sri Lanka
          Family with young children
          Superior Room
          Stayed 1 night in December 2017
          Acceptable
          I would not go back to this place. First of all no lift available for guests. Lift is only available to selected guests. You have to go to front desk and beg for a lift pass if you need one. Its very inconvenient. My room was on 2nd floor and it was terrible. Inside the room there was a water leakage just above the A/C unit. All our pampers got wasted because of this. On plus side room furniture looks new and buffet is also up-to acceptable 4 star level. As I was bit late no bacon was left so I informed the waiter and he filled it up right away. Nothing special about the location. Bit too far from the Negombo town and no reputed near by restaurants.
          Reviewed January 03, 2018
          Dear Ruwanga, thank you very much for taking the time to share your experience and thank you for the praise of our rooms and culinary facilities. Indeed there are no lifts on the premises as only some rooms are two floors up the ground floor. Solely a Service lift is available which is only for internal use and not for selected guest. Exceptions included strollers or wheelchairs. We wish you all the best for this new year and for your future travels! Sunny Regards Stephan Sandmann
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          6.4
          Akila from Sri Lanka
          Couple
          Superior Sea View Room Double
          Stayed 1 night in December 2017
          Room and Arrival Problem
          This is my experience during the last visit. I arrived there around 3PM, after that front desk staff asked me to sit and after having some form filled, they gave me a key. When I go there, it’s a Garden villa. But my booking is for Sea view superior room on a high floor. This may be an upgrade, but they didn’t even mention that and I don’t like that. Then I returned and asked to check my booking description. For the second time, they give me a key after a process and it’s a ground floor. So I had to inform them again and wait all around 40min because of that problems. Even after I went to the room, it’s a twin bedroom. Under my special request, I have asked for a king bed. But I didn’t complain that again since it will be a waste of my time. Other than that, I strongly disagree their policy to use band to identify our package like prisoners.
          Reviewed December 26, 2017
          Dear Akila, thank you very much for your feedback and please accept our apologies that our best meant upgrade was not up to your liking. We could have better communicated with you and have addressed that with our Front Office Team. Sunny Regards Stephan Sandmann
          Responded December 28, 2017
          Club Hotel Dolphin
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          10.0
          Shahindha from Maldives
          Family with teens
          Superior Sea View Room Double
          Stayed 2 nights in December 2017
          Amazing place to unwind and enjoy the sun, sand, water and food. Clean, luxurious and homely
          Friendly staff, excellent food and plenty to do in the hotel. It was our 6th visit and we’re definitely coming back!
          Reviewed December 24, 2017
          Dear Shahindha, thank you so much for your loyalty and for choosing us as one of your favorite destinations! The words of praise will definitely be a huge motivation for our teams to continue our efforts towards guests satisfaction! Looking forward to see you again and Merry Christmas to all of you! Sunny Regards Stephan Sandmann
          Responded December 25, 2017
          Club Hotel Dolphin
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          6.8
          Vairakannu from Singapore
          Family with teens
          Superior Sea View
          Stayed 4 nights in December 2017
          Poor Check-in experience
          On our very first night, we were unable to check-in to the room we had booked three months ahead. Instead, even without informing us, we were forced to stay in a room that was a chalet and not the superior sea view room that we had booked. We had taken a late night flight and were tired and looking forward to a restful sleep. Instead, we were shocked to know that we had to put up at the chalet the first night and unpack and re-pack again to move to the superior sea view room the next day, and that too, only at 2pm. It was a miserable start to what we had hoped to be a wonderful stay in Sri Lanka.
          Reviewed December 09, 2017
          Dear Vairakannu, as mentioned we are very sorry that our upgrade didn't suit your expectations. We know that the first impression reflects on the whole experience and are confident that the rest of your stay was enjoyable. Sunny Regards Stephan Sandmann
          Responded December 11, 2017
          Club Hotel Dolphin
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          9.6
          Aleksandar from United Arab Emirates
          Couple
          Superior Sea View Room Double
          Stayed 4 nights in November 2017
          great for vacation
          great resort for relax and enjoy, very nice pool, sea view, staff very friendly and helpfull, food prepared perfectly and very big veraity, rooms are clean and nice, pool bar, even beach and sea, everything is very very good. Only thing is the location because you are isolated from everything else, but if you want to rest and enjoy its perfect.
          Reviewed November 24, 2017
          Dear Aleksandar, thank you so much for your kind review and your recommendation! We are very glad that you had a restful and enjoyable stay with us. Your praise for our very friendly staff will surely be of great motivation for our every days strive to guest satisfaction! Sunny Regards Stephan Sandmann
          Responded November 25, 2017
          Club Hotel Dolphin
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          12345
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          Tue, 13 Feb 2018 - Wed, 14 Feb 2018(1 night)