We had a fantastic time with lots of family memories made!”

I was very nervous to book this resort based on the reviews I read prior. I finally decided to give the resort a chance and I'm so glad I did because we had a fantastic time! The check in process was slow. There were only two agents on the front desk and they were dealing with check in, check out and fielding questions from guests. However I could tell that they were doing the best they could to get people through quickly. The hotel really should have more people on the desk, especially at check in time during spring break. We were checked in by Mrs Gloria and she was amazing! She was so friendly and accommodating. She explained all the ins and outs of the hotel, and even upgraded our room to get us in earlier as we had been chatting about what a long day we'd had travelling with our kids. The room was better than I'd expected. It was small but clean and comfortable. It had 2 beds, a fridge, and lots of storage. I have no complaints here. The waterpark was fun and perfect for kids. I didn't find it to be run down at all. Two of the slides in the splash zone area were closed, but not sure if they were out of order or just weren't enough staff to man them. With that said, there were plenty of life guards. They were even patrolling the ground level of the splash zone and checking the bottom of the slide every few seconds. We loved that there was a covered pool area so we couldn't continue swimming while getting a break from the sun. Despite it being spring break I didn't find it to be overly crowded or chaotic. The longest we waited in line for the larger slides was about 5 minutes. One recommendation to the resort, invest in more double tubes for the yellow slide. It seemed like there were only 8 or so of them. As I said, the lines were short to get on but we had to stand around for awhile waiting to get our hands on a double tube as there definitely weren't enough to go around. Unfortunately check out was at 11:00am and our flight wasn't until 9:30pm. Mrs Glo

Perfect Vacation within a Vacation”

This was our 2nd stay at Coco Key Water Park Resort and my boys loved it. It's like a Vacation within a vacation - they had as much fun at the hotel as they did at the theme parks. Very pleased with our stay and the friendly staff.

You get what you pay for. ”

Compared to all the hotels/resorts it was reasonable. It's close to everything. The trolley, sea world, universal, McDonald's, walgreens, and the icon park. I notice family's strictly using this place to sleep and using the shuttle buses to take them to disney, universal, and seaworld. Be careful of those timeshare presentation. We chose to pay the difference and not be in the 90 min presentation. For 3 tickets to seaworld and 3 tickets for the eye of Orlando was $183. My advice use an uber! From the airport to the resort cost us $24 and $17. P.s. the pool is warm and it was nice for a late night swim.

Exceptional”

We had a good time. Room was spacious, pool area nice and water park was really cool. The only downside for us was that I called ahead of time to ask if the pools were heated as I was travelling with a 4 month old and 2 year old. I was told their main pool wasn’t heated but the water park was kept between 87-90 degrees. Once we checked in and went to the Pool with our kids we quickly realized the water park is absolutely not heated. Our 2 year old was able to do two small slides but couldn’t stay in the water. Turns out the main pool is actually the heated one. I would go back but not with babies. The resort fee for us wasn’t worth it because we couldn’t actually use the main part of the resort. Had they told me the water park wasn’t heated we would not have booked.

Well staffed, clean therefore comfy, fun, inclusive, convenient, family oriented water park room”

We stayed Fri 4/6/18 - Thur 4/12/18; it was excellent! We had a double bed room: 1 for both parents and 1 for our 9 & 11 yr olds to share. Room faced the sunny parking lot. The hotel is in the shape of a rectangle/digital "8" with a heated outdoor pool, jauzzi and tiki bar in the 1st courtyard (bottom hole of the "8" shaped buildings) and a fun, covered water park with tiki bar in the 2nd courtyard (top hole of the "8" shape). There were 3 larger water slides and a big water playscape uncovered and 2 pools and 2 slides covered. It was great to keep the kids busy in our down time. Walking distance to Baskin Robbins/Dunkin Donuts, Edys ice cream $1.99 souvenir shop, world's largest McD's, Walgreens, Chili's etc. 24hr advance notice required for limited seating (20?) shuttle to Universal and connecting shuttles to SeaWorld & Aquatica. 4-seat Lyft to/from MCO avg $30. Also on-site: fun arcade, decent buffet breakfast ($13 adult, $5 kid) & lunch/dinner grill (pricey, food could be better).

Honest review: hidden fees, hotel needs TLC, pool could be less crowded but overall ok experience.”

This hotel is in good a location so we immediately booked it- then I read the reviews & felt sick to my stomach not knowing if I was going to arrive to the hotel at 2am with a handicap teen & cranky toddler to a room full of bugs/roaches (per reviews)... luckily that wasn’t the case AT ALL! The room was clean. The negatives on the room are: the blinds are old (curled/bent) so at night all the light from outside was in our room which made it extremely hard for a toddler to fall asleep, not many outlets, no water bottles or microwave but they provide coffee and tea packets , there was an old water leak causing black mold on bathroom ceiling. No room service. LOUD a/c unit. Hidden resort and parking fees. Another con is the hotel was at max capacity & the water park can be purchased by people not staying at the hotel so what could’ve been an enjoyable time turned into us not using the pool at all. Pros: Thick walls-no noise, great location, arcade/pools for the kids, nice staff, clean.

Good Stay”

To begin our stay at Coco Key's check in was good customer service was good very attentive and helpful, our room needed a little update the paint was peeling off in the bathroom and the shower shampoo holder was broken but over all our room was ok. On our 4th day the hot water quit on us and from there until we left on the 6th day we had cool water barely warm. Called customer service and ask for them to repair it but they worked on it till we left and never repaired it. The attractiveness of this hotel is the water park which i would say is well taken care have life guards at all times and is nice for the children .

Simply Awesome!!!”

The rooms were super clean. The price can't be beat. There's a awesome water park for younger children and more extreme rides for older children. They also have a arcade game room with pool tables too! Lots of fun and entertainment and it's included in the room price. The water park is hidden from view from the street, so the water park is uncrowded and there's no long wait in lines. This place would be great for birthday celebrations. We would stay here again.

glory”

WiFi - Couldn't get my I-phone nor tablet to work in my room.....5 days stay. TV cable-no CNN nor MSNBC...very few channels. 1st night saw 2 roaches. Killed/drowned one of them that was in the bathroom with Lysol spray. Reported to the Front Desk. They deep cleaned room...by the time we returned that evening. The towels were white but hard as a rock. Mattresses were comfortable but the pillows were not. Stayed with me were my 2 great nieces (8 & 10 yrs old). They enjoyed the water park; therefore I will returned with them. Rated facilities "Satisfactory" because the water park was closed 2 out of the 5 days we were there. Outside heated pool was open but the weather on those 2 days were cooled. You have to pay $10 per night for parking but I didn't mind because they had security. I would recommend Coco Keys Hotel; especially if you have children. Thanks.

Perfect hotel in perfect location”

This is in the middle of everything. No need to drive anywhere. Everything's within walking distance. That is, if the kiddos even want to leave the hotel at all. Had my 2 girls (13 & 9) plus my God daughter (9). The 9yo's wanted to be in the water park from the time they got up until it closed (11-7), then go to the regular pool which closes at 10. With 2 restaurants right at the water park, there's no need to leave unless you just want to.

Exceptional”

Had a great time there the staff was very helpful except for the guy who does the Shuttle for Universal Studios, He has a bit of an attitude. but that is no reflection upon the hotel. really enjoyed the trip with my family Thanks coco Key!

Very good”

To start off, my family had a great time. I chose this hotel because it had the water park and because of the price. The water park is not a huge water park, but for my 7 and 10 year old it was perfect. My boyfriend enjoyed himself also. Even though the weather wasn’t great, the pool area remained open and they even allow you to enjoy the amenities the day you check out. There was so much to do near the hotel also. There were a lot of places to eat, and other things for the kids to enjoy. Honestly the only con to the experience was the room. It was very small to be made to room 4 people. And the room felt “wet” the entire time. We didn’t complain because it is a water park and we paid such a good price, but I wasn’t as comfortable as I would have liked to be. And the couch in the room was disgusting. I had to place extra bedding on it for anyone to sit on it. Overall it was a fun time for a good price and I’d recommend it if you plan on being out of the room for majority of the time.

DON"T BE MISLEAD - NOT A HOTEL”

I booked this location for an additional day in Orlando after my cruise. The location was perfect, however the resort is more of a Motel. I did not realize that my door would open to the elements of outside. I had a family suite, so one faced the pool and the other a parking lot. Not the views of Florida I expected to see. There was no elevator to get from the first to the second floor with all of our luggage. To top it off, at check-in we were told that my kids could have a late check out (at noon, instead of 11) due to a later flight. Welp, that all changed the next day. The resort was good for location, but that was about it!

Great place to stay for the price!”

I was pleasantly surprised at how great of a place it was for the price we paid. After reading some reviews about the smell of rooms and long waits to check in, I thought it went great! Our room had a leak, but the hotel staff was quick to get us into a new room and made sure it was good to go for us. The food was good, no continental but they had food to buy, and drinks. They were safe with people wearing masks and tables were spaced appropriately. For being a Friday and Saturday it was busy, but didn’t feel too crowded to me. We will definitely come back and use this site to book. Oh yeah, they also only charged us half the resort fee because this app paid for half I guess? That was awesome

Affordable price and great location”

Besides affordable price and great location, I have problem when check-in First book for date 21 - 23, want to change to 20 - 22 Agoda already confirmed the change to 20 - 22 But when I arrive(20), the hotel say the date still 21 - 23 which make me cannot check-in The hotel lady just said that she cannot do anything and she want to back to her paperwork, just leave me and did not try to help But the other staff is nice which help us to get hot water for our noodle cup I called agoda, explain, and agoda told me to pay for the night(20) and agoda will refund me the money(20 only) Not sure who is fault in here, the hotel or agoda And after all this trouble I didn't get anything (coupon or whatever) from agoda and the hotel

I would not recommend staying here. The rooms are outdated and seems smaller than the norm. ”

There was a refrigerator but not microwave. Everyday I had to ask for additional towels. They only give you 2 sets. The door was hard to open. There was no bathroom mats on the tub and the tub was very slippery. ( Lawsuit) they need to put in some non slip bathtubs. No fitted sheets. Just two flat sheets and you will be fighting with the sheets all night. Didn't have enough working outlets. Bathroom tub was leaking. I found a chicken bone near the air conditioner and a roach on the wall. Pros- the pool area and water park was nice. Plenty of well trained lifeguards on duty . I recommend that you stay at another hotel and buy tickets to Coco Key's water park. The rates are real resonable. Buy a Orlando City Pass. Hope this helps.

Nice location. Good value for your money especially with the attached water park.”

Nice water park attached. Good value for the money. Hard to get staff to answer phone at night or early in the morning. Rooms decent with a good safe in room. Also has a nice arcade. Recommend for family vacations so you dont have to pay to get in to another attraction while in Orlando.

Excellent”

Things were well aside from the extra double deposit hold and also not being informed of parking fees. The room was nice and serviced daily. Parking was hard to find at night. The water park was fun, but closes early on some days. Walls were very thin and did not like the interchanging rooms.

Great for location n price ”

Location n price was great we never had time to go to the water park 😔but hot tub was ok . Only thing I disliked was I booked a room to accommodate 6 ppl n it was only 2 beds n they told us you can put as many ppl in the room as you like so don’t go by the accommodate number we made it work with 2adults n 1 kid in each bed but just as a caution . Great location walk to eat

Family Fun”

I like that there is a fun water park for the kids. I don't like that they charge an extra $50.00 (estimated) surprise charge on top of the room fee that is already at about $62.00 a night (more or less depending on which site you go through). The staff is friendly, the rooms are clean enough and I've never had problems with the A/C unit in the rooms. Some rooms have a weird smell when you enter, but that goes away when you put the A/C on. Their cable channel selection is very limited, but who needs that when you have a water park?