You get what you pay for. ”

Compared to all the hotels/resorts it was reasonable. It's close to everything. The trolley, sea world, universal, McDonald's, walgreens, and the icon park. I notice family's strictly using this place to sleep and using the shuttle buses to take them to disney, universal, and seaworld. Be careful of those timeshare presentation. We chose to pay the difference and not be in the 90 min presentation. For 3 tickets to seaworld and 3 tickets for the eye of Orlando was $183. My advice use an uber! From the airport to the resort cost us $24 and $17. P.s. the pool is warm and it was nice for a late night swim.

Great place to stay for the price!”

I was pleasantly surprised at how great of a place it was for the price we paid. After reading some reviews about the smell of rooms and long waits to check in, I thought it went great! Our room had a leak, but the hotel staff was quick to get us into a new room and made sure it was good to go for us. The food was good, no continental but they had food to buy, and drinks. They were safe with people wearing masks and tables were spaced appropriately. For being a Friday and Saturday it was busy, but didn’t feel too crowded to me. We will definitely come back and use this site to book. Oh yeah, they also only charged us half the resort fee because this app paid for half I guess? That was awesome

Exceptional”

It was a pleasant stay. I enjoyed myself and made the best of my stay. I really liked how it was located in an area where it was around a lot of Places such as restaurants, attractions, stores & Etc. The water park and pool area was really nice. The staff was Friendly and reasonable during Check in and Out. However they should fix the Heater more because the room can get cold. But overall I will definitely be staying there again in the Future.

Would come for the water park”

Beds suck they hurt your back. Phone didn't work in the room to contact front desk to tell them our dead bolt didn't work on our door. Tried calling hotel from cell phone and noone ever answered. Had to move the desk infront of the door to make sure it was secure. Toilet leaked water all around it. Breakfast was HORRIBLE for the amount of money breakfast is it was absolutely garbage. The staff is nice

price difference ”

prices on agoda and prices when you check in are totally different. claiming on line that there are no rooms, in fact they had plenty of rooms. will never go back!

Ants everywhere and thieves ”

For one there were ants crawling all over every dresser and counter, the couches had stains all over, towels had stains and dirt on them AND I left my bag in my room and house keeping STOLE it, my mom and grandma have been itching since we left so I Who know what creatures were crawling in their room

Nice Time ”

It was a great time spent with family

Absolutely horrible customer service - go somewhere else”

Booking it online and then going their was a nightmare for my wife - I had to call and speak with them to figure out what was going on. Staff was inconsiderate to my wife & did not tell her correct information - they were very unfriendly and seemingly overwhelmed as they let their frustrations flow over to the guests who are there to pay their salaries. Traveled with 2 other moms and their young kids so made everything extremely stressful and they were very inflexible. Stuck to their guns on everything leaving no slack no grace. Multiple room adjustments and made excuse due to we wanted a room next to each other was reason they were HOURS late letting them check in when it was raining and waterpark temporarily closed until lightning was further out. Even when they got them into a different room the staff literally was trying to sneak the microwave OUT an remove it from their room! Asking how were they going to heat up food for little kids?? The staff was like ohhh...we didn't think you needed it!! Absolutely ZERO understanding on how to run a hotel. Then gave them rooms NOT as they told them with 1 bed and no pull-out couch and no chairs to sit anywhere. Then switched them AGAIN with beds with NO chairs and no where to sit. Run away from this place - run far away. MAKE your reservations somewhere else and PAY to go to Aquatica -Sea World. Very dissatisfied and not happy at all the way they treated my family and not being able to be there to assist. I also spent 4HOURS later in day attempting to reach someone at front desk - manager - operator or reservations and NO ONE EVER ANSWERED!!!!!! Totally a sham do not reserve.

Just okay”

The staff is friendly. Our room fridge wasn’t working and it took over an hour to get someone to check it out. The outdoor seats don’t have umbrellas to help with sun exposure especially when you’re with little ones.

Very good”

This place was nice, but the rooms lacked a little bit ... we stayed in the family room and there was no table and chairs to sit at. so you end up eating on the bed. was a bit weird. the rooms were clean but could use some instructions on the tv etc. small things that matter

Awesome!”

This has been our home away from home hotel Great water park

Acceptable”

While my kids did enjoy the water park I can’t say staff was great or the safety of your vehicle when you are paying an additional fee to park your car on the hotel lot. Someone on the second floor was smoking like a chimney and throwing cigarettes over the balcony and lollipops which both burned my husbands truck and the lollipop melted on his truck. The staff were less than helpful and could have cared less.

WAY OVERPRICED for what you get!!!!”

It’s dirty and they charge you for parking per night.

Don't waste your money”

This hotel is definitely not worth the almost 150 a night stay there. They do not clean the rooms in between night they have no breakfast or coffee except the coffee in the room which is horrible the only thing nice about this hotel was the waterpark which half of it was shut down. For this much money you could stay at a much nicer hotel with much more amenities and at least get breakfast.

Budget friendly hotel”

After reading previous reviews was a little nervous about staying here. We decided to stay here after for the remainder of our trip(2nights) after being at legoland. Hotel was ok...rooms are nothing spectacular and is a little out dated but our kids highly enjoyed the pool(heated)/hottub. Visited the water park area but during our stay it was a high of 70degrees, so it was a little cold for us and my daughter was about 2inches short for most of the outside slides which was a bummer.

A great stay”

An excellent hotel for families. The room was spacious and well equipped for our needs. A microwave would have made it just that little bit better. The staff were very friendly and couldn’t have been more helpful. Facilities are superb, especially for young children.

Above average”

The water park was fabulous and alot of fun. The staff were friendly and accommodating. But the rooms smell bad, ac didn't work and very very load. I think if they renovate rooms to get rid of smell and new ac the place would be awesome.

Epic!”

Awesome for kids!

Horror ”

The price here was excellent but upon arrival they will hit you with resort fees parking fees and a bunch of other things that will double the price you paid here, but that's not the story. Upon check in I requested extra pillows, towels and blankets. It took them 3 hours and 3 extra calls to deliver them, only to bring me what very much appears to be a BLOODY stained sheets! And I don't mean a drop here and there's I mean a full 7" long stain. Upon taking g this to management I was assured that a manager would take care of the situation and my sheets would be changed and double check when got back to the room, 10 hors later I got back to MUSTY bedsheets and DIRTY pillowcases! To the office we go AGAIN! this time the front end manager suggested a "fair" compensation of a $32-$36 resort fee refun for my troubles after a 20 mins conversation now a $76-80 compensation is "fair" mind you I paid over $250 for this horror of a stay. I asked to talk to the GENERAL MANAGER but of course they are always out whey a costumer needs them. Well, there's my horror story, the hotel looks nice in pics and price but when you get there is a whole different story.

BEST VALUE !!!”

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