Coco Key Hotel and Water Park Resort
Coco Key Hotel and Water Park Resort
Coco Key Hotel and Water Park Resort
Coco Key Hotel and Water Park Resort
Coco Key Hotel and Water Park Resort
Coco Key Hotel and Water Park Resort
Coco Key Hotel and Water Park Resort
Removed from saved list

7.0

Very good
/10
(5,022 reviews)See what guests said
Housekeeping2
Children's activities1
See map

8.3

Excellent

Location rating score

Excellent location - 310 meters from city center
Popular neighborhood
Parking
Available
Popular landmarks
Universal's Islands of Adventure 2.0 km
Universal Studios Florida 2.7 km
The Wizarding World of Harry Potter 2.8 km
SeaWorld 4.9 km
Epcot 11.8 km
Walt Disney World® Resort 11.9 km
Disney's Animal Kingdom 15.9 km
Nearby landmarks
Titanic: The Artifact Exhibition (Orlando) 90 m
Coco Key Water Resort 180 m
Pirate's Dinner Adventure 200 m
Magical Midway 290 m
World Bowling Center at Dowdy Pavilion 300 m
Gator Golf Adventure Park 300 m
Pirates Dinner Adventure Orlando 340 m
Alligator Alley 420 m
World's Largest Entertainment McDonald's & PlayPlace 440 m
Bayhill Plaza Shopping Center 550 m
Free Wi-Fi

Coco Key Hotel and Water Park Resort

7400 International Drive, International Drive - Convention Center, Orlando (FL), United States, 32819 - See map

This property is in high demand!

12 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 300 meters to public transportation

  • Located in heart of Orlando (FL)

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Daily housekeeping

Your dates are popular among travelersPopular destination! Properties in Orlando (FL) are being booked every minute!
Value for money6.6
Distance to city center7 miles
Location rating8.3
Nearest airportOrlando International Airport (MCO)
Distance to airport16.1 km

Rooms available at Coco Key Hotel and Water Park Resort

King Studio
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Double Poolside
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Deluxe King Pool View
...
  • Room size: 37 m²/398 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
King Junior Suite
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 sofa bed and 1 double bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Tower Deluxe King
...
  • Shower
  • 1 king bed
Enter dates to see prices
Tower Deluxe Double Queen
...
  • Shower
  • 2 queen beds
Enter dates to see prices
Family Connecting Rooms
...
  • 2 bathrooms
  • 4 double beds
Enter dates to see prices
Accessible 2 Double Beds
...
  • Shower
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Coco Key Hotel and Water Park Resort?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Coco Key Hotel and Water Park Resort?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Coco Key Hotel and Water Park Resort?

For those who wish to drive their own cars, Coco Key Hotel and Water Park Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 10.00 USD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Orlando (FL) with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Coco Key Hotel and Water Park Resort?

Wake up to a great buffet breakfast at Coco Key Hotel and Water Park Resort. There's an additional charge of 13 USD for adults and 5 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Coco Key Hotel and Water Park Resort?

Coco Key Hotel and Water Park Resort features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. Western cuisine is available for guests. Dishes are served in a la carte during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Coco Key Hotel and Water Park Resort?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Coco Key Hotel and Water Park Resort. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Coco Key Hotel and Water Park Resort?

On-site venues and convenient event services make Coco Key Hotel and Water Park Resort an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 350 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Coco Key Hotel and Water Park Resort?

Coco Key Hotel and Water Park Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Coco Key Hotel and Water Park Resort?

The closest train, metro, or bus station is I-Ride Trolley Stop 15, 300 m away from Coco Key Hotel and Water Park Resort.

What restaurants are nearby Coco Key Hotel and Water Park Resort?

Coco Key Hotel and Water Park Resort’s neighborhood is International Drive - Convention Center which includes popular restaurants such as Shalimar, Wild Jack's Steaks & BBQ Ribs and New Punjab Indian Restaurant.

What popular shopping places are close to Coco Key Hotel and Water Park Resort?

Located in the International Drive - Convention Center area, Coco Key Hotel and Water Park Resort is close to great shopping choices like Pointe Orlando, Camera Center and Mercado.

What are popular attractions near Coco Key Hotel and Water Park Resort?

Coco Key Hotel and Water Park Resort’s location in the International Drive - Convention Center neighborhood makes it close to famous attractions including International Drive, Madame Tussauds Orlando and SEA LIFE Orlando Aquarium.

What popular natural sightseeing spots are close to Coco Key Hotel and Water Park Resort?

Coco Key Hotel and Water Park Resort is located within International Drive - Convention Center, which makes it conveniently close to natural sights including The Spa at the Hyatt Regency.

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Explore the neighborhood

What people love about Coco Key Hotel and Water Park Resort

  • 9.2

    Exceptional
    Staff 

    "Nice and friendly staff nice location fun water park"

    Asmae

    |

    June 19, 2020

  • 9.2

    Exceptional

    "I enjoyed myself and made the best of my stay."

    Latonya

    |

    April 8, 2020

  • 9.2

    Exceptional

    "The water park and pool area was really nice."

    Latonya

    |

    April 8, 2020

Overall rating:

7.0

Very good
5,022 reviews
Cleanliness
6.4
Facilities
6.9
Location
8.3
Read all reviews >
What travelers say they love:
Compared to all the hotels/resorts it was reasonable.
Jeannete from United States
Family with young children
More about Coco Key Hotel and Water Park Resort

More about Coco Key Hotel and Water Park Resort

Renovated in 2010, the Coco Key Hotel and Water Park Resort guarantees guests a pleasant stay whether in Orlando (FL) for business or pleasure. The excitement of the city center is only 7 miles away. With the city's main attractions such as Pirate's Dinner Adventure, Magical Midway, International Drive within close reach, visitors to the hotel will just love its location.

Offering hotel guests superior services and a broad range of amenities, Coco Key Hotel and Water Park Resort is committed to ensuring that your stay is as comfortable as possible. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, ticket service, 24-hour front desk, facilities for disabled guests, express check-in/check-out.

The ambiance of Coco Key Hotel and Water Park Resort is reflected in every guestroom. television LCD/plasma screen, carpeting, clothes rack, linens, mirror are just some of the facilities that can be found throughout the property. The complete list of recreational facilities is available at the hotel, including bowling alley, water park, hot tub, fitness center, outdoor pool. Discover an engaging blend of professional service and a wide array of features at Coco Key Hotel and Water Park Resort.

Show less
Amenities and facilities
Good
Facilities

6.9

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Game room
  • Hot tub
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water park

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Tradewinds

  • Cuisine: American

Calalloo Grill

  • Cuisine: American
  • Menu: Buffet

CoCo's Pizza

  • Cuisine: Pizza
  • Menu: Buffet
Location
7400 International Drive, International Drive - Convention Center, Orlando (FL), United States, 32819
Excellent
Location

8.3

Airports

  • Orlando International Airport (MCO)
    16.1 km
  • Kissimmee Gateway Airport (ISM)
    18.2 km

Hospital or clinic

  • Paramount Urgent Care
    1.4 km

Shopping

  • Orlando International Premium Outlets
    2.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Universal's Islands of Adventure
    2.0 km
  • Universal Studios Florida
    2.7 km
  • The Wizarding World of Harry Potter
    2.8 km
  • SeaWorld
    4.9 km
  • Epcot
    11.8 km
  • Walt Disney World® Resort
    11.9 km
  • Disney's Animal Kingdom
    15.9 km

Nearby landmarks

  • Titanic: The Artifact Exhibition (Orlando)
    90 m
  • Coco Key Water Resort
    180 m
  • Pirate's Dinner Adventure
    200 m
  • Magical Midway
    290 m
  • World Bowling Center at Dowdy Pavilion
    300 m
  • Gator Golf Adventure Park
    300 m
  • Pirates Dinner Adventure Orlando
    340 m
  • Alligator Alley
    420 m
  • World's Largest Entertainment McDonald's & PlayPlace
    440 m
  • Bayhill Plaza Shopping Center
    550 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property will collect a daily resort fee of USD 32 (plus tax) which includes up to four tickets to Coco Key Water Park, Wi-fi, pool access, jacuzzi, fitness center, children’s activities, business center, self-parking and scheduled shuttle service to Universal and SeaWorld.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Distance from city center7 miles
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)13 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 391
  • Year property opened1971
  • Most recent renovation2010

Parking

  • Daily parking fee10.00 USD

Reviews of Coco Key Hotel and Water Park Resort from real guests

Provided by verified guests of Agoda
Cleanliness6.4
Facilities6.9
Location8.3
Service7.3
Value for money6.6
High score for Orlando (FL)
Rating
9+ Exceptional (11)
8-9 Excellent (3)
7-8 Very Good (6)
6-7 Good (2)
<6 Below Expectation (25)
Time of the year
Mar - May (6)
Jun - Aug (12)
Sep - Nov (13)
Dec - Feb (16)
Don't miss out!Properties in Orlando (FL) are being booked every minute!
All guests (109)
All room types
All languages

Show reviews that mention 

Showing 47 verified guest comments
123
10.0
Exceptional
Jeannete from United States
Family with young children
Accessible King with Sofa Bed
Stayed 3 nights in March 2020

You get what you pay for. ”

Compared to all the hotels/resorts it was reasonable. It's close to everything. The trolley, sea world, universal, McDonald's, walgreens, and the icon park. I notice family's strictly using this place to sleep and using the shuttle buses to take them to disney, universal, and seaworld. Be careful of those timeshare presentation. We chose to pay the difference and not be in the 90 min presentation. For 3 tickets to seaworld and 3 tickets for the eye of Orlando was $183. My advice use an uber! From the airport to the resort cost us $24 and $17. P.s. the pool is warm and it was nice for a late night swim.

Reviewed March 19, 2020

See room deals

Hi Jeannete, Thank you for sharing your experience and glad you enjoyed your stay. We look forward to your next visit!!

Responded June 09, 2020
Coco Key Hotel and Water Park Resort
8.4
Excellent
Brittany
Family with young children
GUEST ROOM EXTERIOR CORRIDORS
Stayed 2 nights in September 2020

Great place to stay for the price!”

I was pleasantly surprised at how great of a place it was for the price we paid. After reading some reviews about the smell of rooms and long waits to check in, I thought it went great! Our room had a leak, but the hotel staff was quick to get us into a new room and made sure it was good to go for us. The food was good, no continental but they had food to buy, and drinks. They were safe with people wearing masks and tables were spaced appropriately. For being a Friday and Saturday it was busy, but didn’t feel too crowded to me. We will definitely come back and use this site to book. Oh yeah, they also only charged us half the resort fee because this app paid for half I guess? That was awesome

Reviewed September 22, 2020

See room deals

9.2
Exceptional
Latonya from United States
Solo traveler
Deluxe Double Room
Stayed 4 nights in March 2020

Exceptional”

It was a pleasant stay. I enjoyed myself and made the best of my stay. I really liked how it was located in an area where it was around a lot of Places such as restaurants, attractions, stores & Etc. The water park and pool area was really nice. The staff was Friendly and reasonable during Check in and Out. However they should fix the Heater more because the room can get cold. But overall I will definitely be staying there again in the Future.

Reviewed April 08, 2020

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Hi Latonya, Thank you for sharing your experience. Glad you enjoyed the waterpark, the location, and that the staff was friendly as we strive for excellence each and every day to ensure our guests have an outstanding stay.

Responded June 09, 2020
Coco Key Hotel and Water Park Resort
9.6
Exceptional
Paul from United States
Family with young children
Double or Twin STANDARD
Stayed 1 night in November 2021

Would come for the water park”

Beds suck they hurt your back. Phone didn't work in the room to contact front desk to tell them our dead bolt didn't work on our door. Tried calling hotel from cell phone and noone ever answered. Had to move the desk infront of the door to make sure it was secure. Toilet leaked water all around it. Breakfast was HORRIBLE for the amount of money breakfast is it was absolutely garbage. The staff is nice

Reviewed November 14, 2021

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6.0
Casa from United States
Family with young children
Deluxe Double Room
Stayed 1 night in October 2021

price difference ”

prices on agoda and prices when you check in are totally different. claiming on line that there are no rooms, in fact they had plenty of rooms. will never go back!

Reviewed October 25, 2021

See room deals

Good afternoon, thank you for taking the time to leave us a review. I deeply apologize that your experience did not meet up to expectations. I will be sure to follow this up with the team so that we can be more proactive in preventing such issues in the future. If you have any other comments or concerns regarding your stay, please do not hesitate to reach out.

Responded November 26, 2021
Coco Key Hotel and Water Park Resort
4.8
Lissette from United States
Family with young children
Tower Deluxe Double Queen
Stayed 2 nights in October 2021

Ants everywhere and thieves ”

For one there were ants crawling all over every dresser and counter, the couches had stains all over, towels had stains and dirt on them AND I left my bag in my room and house keeping STOLE it, my mom and grandma have been itching since we left so I Who know what creatures were crawling in their room

Reviewed October 12, 2021

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Good evening, thank you for taking the time to leave us a review. We take these reviews very seriously, as they greatly help us in improving for the future. I deeply apologize for the negative experiences you have encountered during your stay with us. If you have a moment, please reach out so that we can obtain more details regarding this situation.

Responded November 27, 2021
Coco Key Hotel and Water Park Resort
10.0
Exceptional
Stephen from United States
Family with young children
Tower Deluxe King
Stayed 2 nights in July 2021

Nice Time ”

It was a great time spent with family

Reviewed July 28, 2021

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3.2
Greg from United States
Family with young children
Tower Deluxe Double Queen
Stayed 1 night in July 2021

Absolutely horrible customer service - go somewhere else”

Booking it online and then going their was a nightmare for my wife - I had to call and speak with them to figure out what was going on. Staff was inconsiderate to my wife & did not tell her correct information - they were very unfriendly and seemingly overwhelmed as they let their frustrations flow over to the guests who are there to pay their salaries. Traveled with 2 other moms and their young kids so made everything extremely stressful and they were very inflexible. Stuck to their guns on everything leaving no slack no grace. Multiple room adjustments and made excuse due to we wanted a room next to each other was reason they were HOURS late letting them check in when it was raining and waterpark temporarily closed until lightning was further out. Even when they got them into a different room the staff literally was trying to sneak the microwave OUT an remove it from their room! Asking how were they going to heat up food for little kids?? The staff was like ohhh...we didn't think you needed it!! Absolutely ZERO understanding on how to run a hotel. Then gave them rooms NOT as they told them with 1 bed and no pull-out couch and no chairs to sit anywhere. Then switched them AGAIN with beds with NO chairs and no where to sit. Run away from this place - run far away. MAKE your reservations somewhere else and PAY to go to Aquatica -Sea World. Very dissatisfied and not happy at all the way they treated my family and not being able to be there to assist. I also spent 4HOURS later in day attempting to reach someone at front desk - manager - operator or reservations and NO ONE EVER ANSWERED!!!!!! Totally a sham do not reserve.

Reviewed July 20, 2021

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5.2
Jacqueline from United States
Family with young children
Double (1king or 2dbles)3pax
Stayed 4 nights in July 2021

Just okay”

The staff is friendly. Our room fridge wasn’t working and it took over an hour to get someone to check it out. The outdoor seats don’t have umbrellas to help with sun exposure especially when you’re with little ones.

Reviewed July 11, 2021

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8.0
Excellent
Beverly from United States
Group
Family Connecting Rooms
Stayed 3 nights in July 2021

Very good”

This place was nice, but the rooms lacked a little bit ... we stayed in the family room and there was no table and chairs to sit at. so you end up eating on the bed. was a bit weird. the rooms were clean but could use some instructions on the tv etc. small things that matter

Reviewed July 06, 2021

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8.0
Excellent
Gina from United States
Family with young children
Deluxe Double Room
Stayed 1 night in December 2019

Awesome!”

This has been our home away from home hotel Great water park

Reviewed June 26, 2021

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4.4
Maria from United States
Family with young children
Deluxe King Pool View
Stayed 2 nights in April 2021

Acceptable”

While my kids did enjoy the water park I can’t say staff was great or the safety of your vehicle when you are paying an additional fee to park your car on the hotel lot. Someone on the second floor was smoking like a chimney and throwing cigarettes over the balcony and lollipops which both burned my husbands truck and the lollipop melted on his truck. The staff were less than helpful and could have cared less.

Reviewed April 19, 2021

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4.0
Guadalupe from United States
Family with young children
Accessible 2 Double Beds
Stayed 3 nights in April 2021

WAY OVERPRICED for what you get!!!!”

It’s dirty and they charge you for parking per night.

Reviewed April 04, 2021

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5.2
Brooke from United States
Family with young children
Deluxe Double Room
Stayed 2 nights in January 2021

Don't waste your money”

This hotel is definitely not worth the almost 150 a night stay there. They do not clean the rooms in between night they have no breakfast or coffee except the coffee in the room which is horrible the only thing nice about this hotel was the waterpark which half of it was shut down. For this much money you could stay at a much nicer hotel with much more amenities and at least get breakfast.

Reviewed January 18, 2021

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7.6
Very good
Kristy from United States
Family with young children
Deluxe Double Poolside
Stayed 2 nights in January 2021

Budget friendly hotel”

After reading previous reviews was a little nervous about staying here. We decided to stay here after for the remainder of our trip(2nights) after being at legoland. Hotel was ok...rooms are nothing spectacular and is a little out dated but our kids highly enjoyed the pool(heated)/hottub. Visited the water park area but during our stay it was a high of 70degrees, so it was a little cold for us and my daughter was about 2inches short for most of the outside slides which was a bummer.

Reviewed January 06, 2021

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10.0
Exceptional
Thomas from Turks & Caicos Islands
Family with young children
Deluxe Double Room
Stayed 6 nights in December 2020

A great stay”

An excellent hotel for families. The room was spacious and well equipped for our needs. A microwave would have made it just that little bit better. The staff were very friendly and couldn’t have been more helpful. Facilities are superb, especially for young children.

Reviewed December 28, 2020

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6.0
Tammy from United States
Family with young children
Deluxe Double Room
Stayed 7 nights in November 2020

Above average”

The water park was fabulous and alot of fun. The staff were friendly and accommodating. But the rooms smell bad, ac didn't work and very very load. I think if they renovate rooms to get rid of smell and new ac the place would be awesome.

Reviewed November 30, 2020

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8.4
Excellent
Ivenia from United States
Solo traveler
GUEST ROOM EXTERIOR CORRIDORS
Stayed 3 nights in November 2020

Epic!”

Awesome for kids!

Reviewed November 23, 2020

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Thank you very much for taking the time to review your experience with us! We are so happy you enjoyed your time with us and we hope to see you again soon!

Responded November 25, 2020
Coco Key Hotel and Water Park Resort
2.8
Legnadiene from United States
Family with teens
Accessible King with Sofa Bed
Stayed 2 nights in November 2020

Horror ”

The price here was excellent but upon arrival they will hit you with resort fees parking fees and a bunch of other things that will double the price you paid here, but that's not the story. Upon check in I requested extra pillows, towels and blankets. It took them 3 hours and 3 extra calls to deliver them, only to bring me what very much appears to be a BLOODY stained sheets! And I don't mean a drop here and there's I mean a full 7" long stain. Upon taking g this to management I was assured that a manager would take care of the situation and my sheets would be changed and double check when got back to the room, 10 hors later I got back to MUSTY bedsheets and DIRTY pillowcases! To the office we go AGAIN! this time the front end manager suggested a "fair" compensation of a $32-$36 resort fee refun for my troubles after a 20 mins conversation now a $76-80 compensation is "fair" mind you I paid over $250 for this horror of a stay. I asked to talk to the GENERAL MANAGER but of course they are always out whey a costumer needs them. Well, there's my horror story, the hotel looks nice in pics and price but when you get there is a whole different story.

Reviewed November 13, 2020

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Thank you taking the time to share your feedback from your recent stay with us. We understand how important first impressions are and how they can set the tone for the rest of your stay. I'm so sorry to hear that our service levels were not up to par and can assure you we're using all of our guests' feedback to make improvements. Staying one step ahead of our guests and anticipating your needs are also very important in order for us to provide you with the best experience. Once again, thank you for taking the time to share your feedback and please accept our sincere apologies once again.

Responded November 20, 2020
Coco Key Hotel and Water Park Resort
9.2
Exceptional
Joel from United States
Family with young children
Deluxe Double Room
Stayed 3 nights in October 2020

BEST VALUE !!!”

Kids love it

Reviewed October 30, 2020

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123
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