Cloud bed”

You'll sleep like a baby

Love it ”

Staff were super nice, rooms are updated and equally nice and clean. No problems with this stay and when there was we were accommodated nicely !

The hotel stole my money”

They charged my card without authorization and consent from me; I found a single dirty sock in my room; the receptionist didn’t give me key pouch and told me the wrong room; the front desk took my phone and didn’t return until I asked; another front desk was extremely rude with no work ethic.

Acceptable”

They tried to provide us a used dirty room .. so annoying

Good value for money ”

PROS. Free shuttle bus from Laguardia; comfortable bed and pillows; easy check-in; fast Wi-Fi CONS. Noisy aircon; didn't respond to 2 emails about the shuttle bus but sent it immediately once I landed and rang them. Didn't try the free breakfast as we left early.

Disappointed.”

This was our 4th stay here. The first 3 were considerably better. This time we had to have the maintenance man come twice to end a leaking toilet tank. The TV remote did not work, nor did the replacement. We had to insist on a room change.. My wife was stuck in the elevator (doors wouldn’t open). Our room key didn’t work and had to be reset at the check in desk. And finally, my wife went to the vending machine, pressed the button for a bottle of water and received a bottle of orange GatorAde(?). Other than those annoyances, everything else was fine. The breakfast room was very clean and the hostess kept everything well stocked. The shuttle driver was excellent again. The desk staff tried to make our problems go away but as you read here, remedies were beyond their control. The change of rooms did help. This stay was disappointing from day one. We hope this hasn’t become the norm. Loretta & Tom Morton

Excellent”

Staff was friendly and helpful. We appreciated the variety of menus from local restaurants that delivered. The location was quiet but very convenient to drive places, and parking was not an issue. The bed was very comfortable, and the room layout was good. I didn't like the eggs but the fresh fruit was good.

Cockroaches, Smoking, and Horrible Service”

1. Completely smoke filled room. Staff brought a air freshener to solve the problem. Changed to a new room (at 12:00am - in the morning) because that's when a different room became available, but staff did not make the change in the system that resulted in 2. a staff member banging on the door at 1:30am to tell us "no one is suppose to be in the room." Why bang on the door to wake someone up and then tell them: "Oh, I didn't know someone was in the room?" 3. Killed 2 cockroaches. No other rooms to move to. At least it wasn't smoked filled. 4. Manager wasn't "available" to resolve our concerns. Google claims it is 4-stars. I stayed at a Springhill Suites (4-star) right before staying here. Comfort Inn is not 4-star. Note: There are some great staff working here. But the overall experience stank!

One of my favorites ”

I love staying here. Quiet, clean, and comfortable. The coffee at breakfast is great!

Staff was great even directed us to a wonderful neighborhood pub. ”

Clean, comfortable bed and nice breakfast!

convenient to airport if using vehicle”

Porter was friendly,some of desk staff didn't seem that cordial. Overall, good safe hotel near LGA.

In Ordnung!”

Das Hotel liegt nicht am Flughafen, ist aber einfach mit dem Hotel-Shuttle zu erreichen. Manhattan erreicht man mit Bus und Zug recht gut. Das Frühstück ist für Europäer mäßig.