Comfort Loft City Centre @ IMAGO Shopping Mall

Comfort Loft City Centre @ IMAGO Shopping Mall

The Loft A, IMAGO Shopping Mall, KK Times Square Phase 2, Central Business District, Kota Kinabalu, Malaysia, 88100
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Deluxe Studio Apartment - View Comfort Loft City Centre @ IMAGO Shopping Mall
Deluxe Studio Apartment - View
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    Swimming pool [outdoor] Comfort Loft City Centre @ IMAGO Shopping Mall
    Swimming pool Comfort Loft City Centre @ IMAGO Shopping Mall
    Bathroom Comfort Loft City Centre @ IMAGO Shopping Mall
    Deluxe 3-Bedroom Apartment - View Comfort Loft City Centre @ IMAGO Shopping Mall
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     Comfort Loft City Centre @ IMAGO Shopping Mall

    Guest reviews

    8.2
    Excellent
    /10
    (421 reviews)See what guests said
    6.4
    Good

    "The good part : very nice place with garden view."

    jinorizah

    -

    January 2, 2019

    8.3
    Excellent value for money
    Recommended by 83% of guests

    Property highlights

    • 560 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    Exceptional
    Location
    9.1
    See map
    Exceptional location - 420 meters from city center
    Nearby
    Popular
  • South Bus Terminal560 m
  • Wawasan Plaza710 m
  • Consulate of Indonesia770 m
  • KK Times Square850 m
  • Police HQ890 m
  • Airworld Travel & Tours910 m
  • Daihatsu Api-api Centre970 m
  • Warisan Square980 m
  • Star City Mall1 km
  • Sutera Harbour Golf Club1 km
  • Value for money8.3
    Location rating9.1
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport3.2 km
    Select your room
    Deluxe 3-Bedroom Apartment
    Deluxe 3-Bedroom Apartment
    ...
    • Room size: 130 m²/1399 ft²
    • Garden view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    Deluxe 2-Bedroom Apartment
    Deluxe 2-Bedroom Apartment
    ...
    • Room size: 110 m²/1184 ft²
    • City view
    • 1 queen bed and 1 single be...
    Enter dates to see prices
    3-Bedroom Apartment
    3-Bedroom Apartment
    ...
    • Room size: 90 m²/969 ft²
    • Garden view
    • 1 king bed & 1 queen bed & ...
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    Deluxe Studio Suite
    Deluxe Studio Suite
    ...
    • Room size: 60 m²/646 ft²
    • Garden view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Superior One-Bedroom Apartment
    Superior One-Bedroom Apartment
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Deluxe Studio Apartment
    Deluxe Studio Apartment
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
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    What people love about the property

    • 10.0
      Exceptional

      "Good management."

      NORHALIM

      |

      December 1, 2018

    • 10.0
      Exceptional

      "Swimming pool is big and so nice."

      dennis

      |

      March 8, 2018

    • 10.0
      Exceptional

      "Staff gave full assist to me."

      lee

      |

      March 1, 2018

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    More about Comfort Loft City Centre @ IMAGO Shopping Mall

    More about Comfort Loft City Centre @ IMAGO Shopping Mall

    8.4
    Excellent

    "The unit we stayed in was nice and adequately equipped with..."

    Muhamad T.

    |

    December 31, 2018

    An overview

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    What they offer

    8.8
    Excellent

    "The room is spacious and clean."

    Mohammed S.

    |

    January 3, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (421)Booking.com Reviews (71)
    8.2
    /
    10
    Cleanliness7.9
    Facilities8.0
    Location9.1
    Service7.8
    Value for money8.3
    Provided by verified guests of Agoda
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    All guests (421)
    All room types

    Show reviews that mention 

    Showing 195 verified guest comments
    12345
    8.8
    Excellent
    Nurul from Malaysia
    Group
    Superior One-Bedroom Apartment
    Stayed 1 night in February 2019
    The pool close”
    I stay here because before this I was stay in this apartment. But this time a bit frustrated because the pool is close. The room spacious. Around 1.00a.m. the aircond in the living room make noise because the aircond produce ice. According to my brother possibly because the aircond not been service for long time.
    Reviewed February 08, 2019
    4.0
    hamina from Malaysia
    Family with young children
    Superior One-Bedroom Apartment
    Stayed 3 nights in February 2019
    Not worth it. Dirty. ”
    Pros is only the location. Others are all conts. They dont give clear information and instruction, hence we need to walk quite a distance since we didnt drive. The place is dusty. They dont change towels n bedsheet at all. We use the same towel n bedsheet for 4 days. Tv got no channel.
    Reviewed February 22, 2019
    8.8
    Excellent
    amir from Brunei Darussalam
    Family with teens
    Superior One-Bedroom Apartment
    Stayed 1 night in November 2018
    above expectation”
    amazed with d interior design.. open area --kitchen n dining and living room..very comfy bed. tip top cleanliness. BuT for first timers wud be difficult to go around. it was confusing at first. nevertheless wud stay there again. next time.
    Reviewed November 18, 2018
    6.4
    Good
    jinorizah from Malaysia
    Family with young children
    Deluxe 2-Bedroom Apartment
    Stayed 1 night in December 2018
    Management need to improve”
    The good part : very nice place with garden view... kitchen fully equipped.. kids enjoyed swimming at pool.. The negative part : 1) Difficult to check in because its confusing.. people who are not familiar with that place will get confused because the instructions are not clear.. 2) one of the aircond in the bedroom need to be checked.. Perhaps maybe next time before guests check - in the management should monitor or check the aircond in each room...
    Reviewed January 02, 2019
    5.6
    Japari from Brunei Darussalam
    Family with teens
    Superior One-Bedroom Apartment
    Stayed 2 nights in December 2018
    POOR customer service.”
    Experienced a couple of unsatisfactory events during my stay. The boiling point for me was the customer service/staff during BOTH check in& check out. Not only did they not answer calls & kept rejecting but also responded my questions pretty vaguely, if not ignoring my questions at all. Upon check in we had to wait +/- 30mins for the staff to arrive when we had already agreed to meet at 2pm in advance. We had a long day travelling by car and we looked forward to unpacking and resting in our rooms but kept being delayed. Upon check out we also agreed to meet before 10am as we needed to leave the city by 10 sharp, yet again, we had to wait for the staff. When we texted the morning at approximately 9am through whatsApp, she had only seen the message without responding. Moving on to over 40-50mins, she then responded by telling us to see a representative, where we found out that the staff we initially dealt with was on leave. This is too unprofessional. Wasted too much time.
    Reviewed December 24, 2018
    8.4
    Excellent
    Boon from Malaysia
    Family with young children
    Deluxe 2-Bedroom Apartment
    Stayed 4 nights in July 2018
    Good Stay”
    Overall is good. Except the washing & drying machine. It the room there is a 2-in-1 washer & dryer. The dryer function is not working. Every time when it finish washing cycle and going to start drying cycle, it will stop automatically. But there is a drying rack so you can put your washed clothes on it for drying.
    Reviewed July 27, 2018
    9.2
    Exceptional
    Kim from Canada
    Family with young children
    Superior One-Bedroom Apartment
    Stayed 4 nights in July 2018
    Most pleasant extended stay”
    practically a fully equipped apartment, surprised to see 2 rooms and 2 bathrooms with a kitchen, loungeroom and even a laundry room. Acceas to a huge private coutyard that spans the size of the large shopping mall below and 2 pools. We had a very pleasant stay despite the inconvenience of phone based meet-n-greet check in system . Staff were helpful , and went out of their way to assist, Ceris and the kind lady who informed me of an overlapped booking i accidentally made. Thank you. Negative points: the restrictive (one) smart card access system, meaning the group cannot do individual activities and must meet up to enter property! The tiny single beds and the horrific fluorescent lighting. Recommeded for longer stay here especially if travelling with kids.
    Reviewed July 15, 2018
    9.6
    Exceptional
    Mohd from Malaysia
    Business traveler
    Deluxe Studio Suite
    Stayed 1 night in June 2018
    Comfortable Stay”
    Cik wana, the receptionist handed the check in professionally. I 'sms' her early to inform of my late arrival and she guided me well and ensure that by the time i arrived she is already at the lobby waiting to bring me to the apartment. She also contacted me throughout my stay to ensure everything is going fine and if there is anything else that i may need help with. Will definitely stay again.
    Reviewed June 11, 2018
    9.2
    Exceptional
    Frankline from Malaysia
    Group
    Deluxe Studio Apartment
    Stayed 2 nights in April 2018
    Overall okay but the door bell”
    The door bell not working properly. Small sound. Sometime the housekeeper simply just entering the room without noticed. Feel not safe when they just entering. Fix the door bell and notice the customer before enter.
    Reviewed April 16, 2018
    4.0
    Mohd from Malaysia
    Business traveler
    Superior One-Bedroom Apartment
    Stayed 1 night in January 2019
    very poor service ”
    not worth it u spend money for this apartment and picture attached not real. tq
    Reviewed February 11, 2019
    10.0
    Exceptional
    NORHALIM from Brunei Darussalam
    Group
    Deluxe 3-Bedroom Apartment
    Stayed 1 night in November 2018
    excellent conditions.. confortable place to stay.. fully furnished. . easy parking place”
    Good view... good management.. easy way for shoping centre... easy eating available for international.. near by town area.. good courtehy... reasonable and affordable prices of accommodation.. easy exist to town centre and places of intrests ... We will invite a friend.. A group family.. and related for being stay...
    Reviewed December 01, 2018
    7.2
    Very good
    Christian from Malaysia
    Group
    Deluxe 3-Bedroom Apartment
    Stayed 1 night in September 2018
    Very good”
    The hot water in the master bed room wasn’t working at all. Contacted the person in charge and what I got was ‘Ok’ from them. The apartment isn’t very well maintained. The washing machine comes with the dryer which is a great thing to have.
    Reviewed September 30, 2018
    8.0
    Excellent
    Aswarina from Brunei Darussalam
    Family with young children
    Deluxe Studio Suite
    Stayed 2 nights in January 2019
    Very good”
    Get us more for cooking items such as frying pan more
    Reviewed February 04, 2019
    9.6
    Exceptional
    Izzah from Brunei Darussalam
    Family with young children
    Superior One-Bedroom Apartment
    Stayed 2 nights in December 2018
    Great Location”
    Great location and easy communication with owner.
    Reviewed January 15, 2019
    8.4
    Excellent
    Muhamad from Malaysia
    Family with teens
    Superior One-Bedroom Apartment
    Stayed 1 night in December 2018
    Good place but needs maintenance”
    The unit we stayed in was nice and adequately equipped with amenities. However, the bathroom door needs to either be cleaned or replaced as it had mildew around its edges.
    Reviewed December 31, 2018
    9.2
    Exceptional
    Nurgayah from Brunei Darussalam
    Family with young children
    Deluxe Studio Apartment
    Stayed 2 nights in September 2018
    Unexpected bed inside the apartment”
    Love easy to shop at imago love it very recomended
    Reviewed December 19, 2018
    10.0
    Exceptional
    lee from Singapore
    Solo traveler
    Deluxe Studio Apartment
    Stayed 2 nights in February 2018
    Super location and service ”
    I’m very thankful to the management. Because I made a mistake booking wrong date and arrived at the apartment without knowing. After knowing the error I made. Staff gave full assist to me. I book a studio but during the check in time, Studio is all fully book. And it’s midnight. After servaral calls. They found a 3 bed room and gave me the keys. Without their assistance I would be sleeping on the street. Thank you very much.
    Reviewed March 01, 2018
    8.0
    Excellent
    Mohd from Malaysia
    Family with young children
    Superior One-Bedroom Apartment
    Stayed 3 nights in February 2018
    Nice to stay in KK however need improvement on housekeeping.”
    Overall the unit was excellent and reception staff was OK however the only complaint is directly to housekeeping. The first day, housekeeping was very late. We tried to call the housekeeping supervisor but she rejects the call and switch off the phone. Luckily the reception had contacted her. But to our disappointment, the housekeeping does not change the towels and bed sheet on the first day. For the second day, housekeeping comes very late after 3 pm, in which we expect it to be done earlier. It is frustrating that you just came back from activities to find that the room is still not clean. I have to specify requesting to change bed-sheet and towel. I think if i did not mentioned that to reception, surely it will not be changed. since it is mentioned that daily cleaning is provided, it would be appreciate that Sunset & Sea view (the company managing the unit) to control the housekeeping personnel and not asking customer to contact them personally.
    Reviewed February 26, 2018
    9.6
    Exceptional
    anna from Philippines
    Group
    Superior One-Bedroom Apartment
    Stayed 1 night in January 2018
    Good location at the heart of the city”
    Accessible to other places, if you need to go shopping, just go down from the hotel & use the access door going to the mall. Stayed 1 night at 2 bedroom apartment at Loft E with my friends. The hotel is big, clean, nice view if the city and seaside, minimalist and modern design. The lobby guard is not accommodating when we check-in, access key is needed upon check-in for you to enter the main lobby and to use the elevator. Improve the check-in process.
    Reviewed January 17, 2018
    Dear Anna from Philippines, Thank you for choosing to stay with us, we are really delighted that you have enjoyed your stay and spend time to write this review for us. Thank you for addressing the issues that you faced, we will look into it and see how we can improve further. In the meantime, we do have a 24 hours service team number, please don't hesitate to give us a call whenever you need any help. Our service team would always be delighted to lean a hand or two to ensure that our customers experience a decent home living experience. Hope to see you again in the near future. Sincerely, Wana
    Responded February 06, 2018
    Comfort Loft City Centre @ IMAGO Shopping Mall
    9.2
    Exceptional
    anna from Philippines
    Group
    Deluxe 2-Bedroom Apartment
    Stayed 2 nights in January 2018
    Nice place to stay”
    Stayed for 2 nights at Loft E 2 bedroom apartment together with my friends. The place is big, clean, location is at the city center, nice view of the city/sea view, with internet access, and complete with kitchen tools. Hotel staff are good (Zur, Fina & Tiffany). However, there's a need to improve the reception/check-in of guests. The guests are required to call the staff to be able to check-in & get the access key. It's a big hassle for foreigner guests without roaming mobile phones. Our confirmed booking is at Loft A, unfortunately, the hotel staff told us we will transfer to Loft E, it's a big hassle to walk too far from Loft A to E, bringing our luggage. Need to inform the guest of the confirmed/final Loft reservations prior to check in at least a week before.
    Reviewed January 17, 2018
    Dear Anna from Philippines, Thank you for choosing to stay with us, we are really delighted that you have enjoyed your stay and spend time to write this review for us. Thank you for addressing the issues that you faced, we will look into it and see how we can improve further. In the meantime, we do have a 24 hours service team number, please don't hesitate to give us a call whenever you need any help. Our service team would always be delighted to lean a hand or two to ensure that our customers experience a decent home living experience. Hope to see you again in the near future. Sincerely, Wana
    Responded February 06, 2018
    Comfort Loft City Centre @ IMAGO Shopping Mall
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    • Exceptional location
    • Sabah State Museum
    • South Bus Terminal is within 0.56 km