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8.1

Excellent
/10
(1,010 reviews)See what guests said
Housekeeping25
Shops18
View14
See map

9

Exceptional

Location rating score

Exceptional location - 420 meters from city center
Parking
FREE
Popular landmarks
Sabah State Museum 1.3 km
Mamutik Island 1.3 km
Night Market 1.6 km
Gaya Street Sunday Market 2.1 km
Kota Kinabalu City Mosque 2.3 km
Signal Hill Observatory Platform 2.5 km
Manukan Island 7.0 km
Tunku Abdul Rahman Marine Park 7.5 km
Sapi Island 7.6 km
Poring Hot Springs 15.9 km
Nearby landmarks
Riverson The Walk 50 m
Gleneagles Kota Kinabalu 70 m
Imago Shopping Mall 330 m
Habour City car park 380 m
Sutera Harbour Golf & Country Club 510 m
The Golf Academy Borneo 510 m
South Bus Terminal 560 m
Wawasan Plaza 710 m
Parking Tabung Haji 740 m
Sembulan River Park 760 m
Comfort Loft City Centre @ IMAGO Shopping Mall

"The place is spacious and suitable for solo travelers, couples and family with 1-2 kids."

Linda - May 17, 2022
Deluxe 3-Bedroom Apartment - View Comfort Loft City Centre @ IMAGO Shopping Mall
 Comfort Loft City Centre @ IMAGO Shopping Mall
Swimming pool [outdoor] Comfort Loft City Centre @ IMAGO Shopping Mall
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Comfort Loft City Centre @ IMAGO Shopping Mall

The Loft A, IMAGO Shopping Mall, KK Times Square Phase 2, Central Business District, Kota Kinabalu, Malaysia, 88100 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Central Business District part of Kota Kinabalu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sapi Island. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant and outdoor pool on-site.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
Doctor/nurse on call
  • 570 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Value for money8.2
Location rating9.0
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport5.3 km

Rooms available at Comfort Loft City Centre @ IMAGO Shopping Mall

3-Bedroom Apartment
...
  • Room size: 90 m²/969 ft²
  • Garden view
  • 2 single beds & 1 double be...
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Deluxe 3-Bedroom Apartment
...
  • Room size: 130 m²/1399 ft²
  • Garden view
  • 1 king bed & 1 queen bed & ...
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Two-Bedroom Apartment
...
  • Room size: 110 m²/1184 ft²
  • Outdoor view
  • 1 double bed and 1 single b...
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Deluxe Apartment
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 single bed and 1 king bed
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Deluxe Studio Suite
...
  • Room size: 60 m²/646 ft²
  • Garden view
  • 1 king bed and 1 single bed
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Studio Apartment
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 double bed
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Superior One-Bedroom Apartment
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 single beds and 1 king be...
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Family 2 Bedroom Suite
...
  • Room size: 120 m²/1292 ft²
  • Garden view
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One-Bedroom Apartment
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
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Deluxe Studio Apartment
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Frequently asked questions

Does Comfort Loft City Centre @ IMAGO Shopping Mall have a hot tub?

Comfort Loft City Centre @ IMAGO Shopping Mall does not have a hot tub.

What time is check-in and check-out at Comfort Loft City Centre @ IMAGO Shopping Mall?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The serviced apartment also offers 24-hour check-in.

How do I get to Comfort Loft City Centre @ IMAGO Shopping Mall?

Comfort Loft City Centre @ IMAGO Shopping Mall is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Comfort Loft City Centre @ IMAGO Shopping Mall has a car park right on site for maximum convenience. Parking is available for an additional charge. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the serviced apartment can arrange both taxis or car rental.

What are my dining options at Comfort Loft City Centre @ IMAGO Shopping Mall?

To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Comfort Loft City Centre @ IMAGO Shopping Mall?

Comfort Loft City Centre @ IMAGO Shopping Mall does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Comfort Loft City Centre @ IMAGO Shopping Mall?

South Bus Terminal is the closest train, metro, or bus station, about 560 m away from Comfort Loft City Centre @ IMAGO Shopping Mall.

What restaurants are nearby Comfort Loft City Centre @ IMAGO Shopping Mall?

Comfort Loft City Centre @ IMAGO Shopping Mall is located in Central Business District, famous for good restaurants such as Lucy's Kitchen, Mr Ho's Fine Foods and Upperstar Restaurant & Bar.

What popular shopping places are close to Comfort Loft City Centre @ IMAGO Shopping Mall?

Comfort Loft City Centre @ IMAGO Shopping Mall is located in Central Business District area which features shopping places such as Gaya Street Sunday Market, Night Market and Suria Sabah Shopping Mall.

What are popular attractions near Comfort Loft City Centre @ IMAGO Shopping Mall?

Comfort Loft City Centre @ IMAGO Shopping Mall is located in Central Business District area, which is famous for attractions such as Poring Hot Springs, Kota Kinabalu City Mosque and Sabah State Museum.

What popular natural sightseeing spots are close to Comfort Loft City Centre @ IMAGO Shopping Mall?

Comfort Loft City Centre @ IMAGO Shopping Mall is located in the Central Business District area, which is famous for natural sightseeing destinations such as Kota Kinabalu Wetland Centre, Mount Kinabalu Botanical Garden and Kokol Hill.

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Explore the neighborhood

What people love about Comfort Loft City Centre @ IMAGO Shopping Mall

  • 8

    Very good
    Spaciousness

    "The place is spacious and suitable for solo travelers, couples and family with 1-2 kids."

    Linda

    |

    May 17, 2022

  • 9.6

    Exceptional
    Staff 

    "The staff is so friendly and attentive."

    Azmie

    |

    May 1, 2022

  • 9.6

    Exceptional
    Cleanliness

    "The room is spotless, spacious and comfortable."

    Azmie

    |

    May 1, 2022

Property ranking|Compared to 1,312 Kota Kinabalu properties
See all rankings
Room size
84 sqm.
Location score
9/10
Cheapest price score
Value for money score
8.2/10
Bigger than
96
%
of Kota Kinabalu properties
Better than
93
%
of Kota Kinabalu properties
Better than
87
%
of Kota Kinabalu properties
Better than
84
%
of Kota Kinabalu properties
Overall rating:

8.1

Excellent
1,010 reviews
Cleanliness
8.0
Facilities
8.0
Location
9.0
Read all reviews >
What travelers say they love:
Room consider big for my small family.
Siti from Malaysia
Family with young children
More about Comfort Loft City Centre @ IMAGO Shopping Mall

More about Comfort Loft City Centre @ IMAGO Shopping Mall

Comfort Loft City Centre @ IMAGO Shopping Mall

When you are looking for comfortable and convenient accommodations in Kota Kinabalu, make Comfort Loft City Centre @ IMAGO Shopping Mall your home away from home. A stay at Comfort Loft City Centre @ IMAGO Shopping Mall ensures an easy access to the lively city and all of its wonders.
Take advantage of a wealth of unrivaled services and amenities at Comfort Loft City Centre @ IMAGO Shopping Mall. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kota Kinabalu can be assisted with taxi and car hire services available.
Parking is provided for guests by the serviced apartment. You'll have no problem planning out your days and transportation needs with front desk services including express check-in or check-out and luggage storage. The serviced apartment's tours can even help you book tickets and reservations for entertainment and explorations. The serviced apartment's daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the Comfort Loft City Centre @ IMAGO Shopping Mall. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the serviced apartment come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Comfort Loft City Centre @ IMAGO Shopping Mall offer more than one layout option, including rooms that have separate living room and balcony or terrace. The serviced apartment's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator and bottled water are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the serviced apartment with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the serviced apartment. Regardless of any dietary restrictions you may have, you'll eat well at Comfort Loft City Centre @ IMAGO Shopping Mall which has a selection of halal options. Once there, be sure to check out bar for some in-house nighttime fun.
Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night. The serviced apartment even has in-house cooking amenities such as shared kitchen for its most selective guests.
Throughout the day, you can enjoy the activities offered at Comfort Loft City Centre @ IMAGO Shopping Mall. The serviced apartment's on-site pool invites you every day for a cooling dip or a few refreshing laps. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Reasons to stay here

Spend less here on rooms than you would at 87% of other accommodations in the city.
This serviced apartment's facilities score higher than 88% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 92% of the city's other options.

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Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Housekeeping

16 mentions

Swimming Pool

14 mentions

Internet

4 mentions

Car Park

3 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Golf course [on-site]
  • Pool with view
  • Sauna
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Doctor/nurse on call
  • Hand sanitizer
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Shared kitchen
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Luggage storage
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Additional toilet
  • Blackout curtains
  • Cleaning products
  • Dressing room
  • Free bottled water
  • High floor
  • Individual air conditioning
  • Internet access – LAN
  • Internet access – wireless
  • Kitchenware
  • Laptop workspace
  • Mirror
  • Separate living room
Food and dining
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
The Loft A, IMAGO Shopping Mall, KK Times Square Phase 2, Central Business District, Kota Kinabalu, Malaysia, 88100
Exceptional
Location

9

Airports

  • Kota Kinabalu International Airport (BKI)
    5.3 km
  • Labuan Airport (LBU)
    117.3 km

Public transportation

  • South Bus Terminal
    560 m
  • North Borneo Railway
    2.6 km

Hospital or clinic

  • Gleneagles Kota Kinabalu
    70 m

Shopping

  • Gaya Street Sunday Market
    2.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Sabah State Museum
    1.3 km
  • Mamutik Island
    1.3 km
  • Night Market
    1.6 km
  • Gaya Street Sunday Market
    2.1 km
  • Kota Kinabalu City Mosque
    2.3 km
  • Signal Hill Observatory Platform
    2.5 km
  • Manukan Island
    7.0 km
  • Tunku Abdul Rahman Marine Park
    7.5 km
  • Sapi Island
    7.6 km
  • Poring Hot Springs
    15.9 km

Nearby landmarks

  • Riverson The Walk
    50 m
  • Gleneagles Kota Kinabalu
    70 m
  • Imago Shopping Mall
    330 m
  • Habour City car park
    380 m
  • Sutera Harbour Golf & Country Club
    510 m
  • The Golf Academy Borneo
    510 m
  • South Bus Terminal
    560 m
  • Wawasan Plaza
    710 m
  • Parking Tabung Haji
    740 m
  • Sembulan River Park
    760 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A security deposit of MYR 200 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out until11:00

The property

  • Number of rooms 20
Property announcements

Swimming Pool is currently not available until further notice.

Reviews of Comfort Loft City Centre @ IMAGO Shopping Mall from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.0
Facilities8.0
Location9.0
Service7.9
Value for money8.2
High score for Kota Kinabalu
Rating
9+ Exceptional (171)
8-9 Excellent (56)
7-8 Very Good (67)
6-7 Good (31)
<6 Below Expectation (73)
Time of the year
Mar - May (99)
Jun - Aug (84)
Sep - Nov (107)
Dec - Feb (108)
All guests (961)
All room types
All languages

Show reviews that mention 

Showing 398 verified guest comments
12345
10.0
Exceptional
Odylia from Malaysia
Family with young children
Superior One-Bedroom Apartment
Stayed 2 nights in December 2019

AWESOME STAY!”

It was an awesome stay for us since it's above Imago shopping mall & located near to other places (let say it was only a few ringgit away via Grab to other place of interest.) The place was clean & tidy and we love all the facilities esp the washer/dryer..😁 The city view from out balcony also a plus point. The staff & the Sunset Seaview securities were very friendly & helpful but the Imago's security guard is a pain in the a**. Long story short, this place is awesome and we definitely will stay here again next time. My suggestion is to put an extra safety lock for the main door.

Reviewed December 16, 2019

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9.2
Exceptional
anna from Philippines
Group
Deluxe 2-Bedroom Apartment
Stayed 2 nights in January 2018

Nice place to stay”

Stayed for 2 nights at Loft E 2 bedroom apartment together with my friends. The place is big, clean, location is at the city center, nice view of the city/sea view, with internet access, and complete with kitchen tools. Hotel staff are good (Zur, Fina & Tiffany). However, there's a need to improve the reception/check-in of guests. The guests are required to call the staff to be able to check-in & get the access key. It's a big hassle for foreigner guests without roaming mobile phones. Our confirmed booking is at Loft A, unfortunately, the hotel staff told us we will transfer to Loft E, it's a big hassle to walk too far from Loft A to E, bringing our luggage. Need to inform the guest of the confirmed/final Loft reservations prior to check in at least a week before.

Reviewed January 17, 2018

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Dear Anna from Philippines, Thank you for choosing to stay with us, we are really delighted that you have enjoyed your stay and spend time to write this review for us. Thank you for addressing the issues that you faced, we will look into it and see how we can improve further. In the meantime, we do have a 24 hours service team number, please don't hesitate to give us a call whenever you need any help. Our service team would always be delighted to lean a hand or two to ensure that our customers experience a decent home living experience. Hope to see you again in the near future. Sincerely, Wana

Responded February 06, 2018
Comfort Loft City Centre @ IMAGO Shopping Mall
8.8
Excellent
Wei from Malaysia
Family with teens
Deluxe 2-Bedroom Apartment
Stayed 2 nights in August 2018

Convenient location, but be prepared to wait long for check-in”

The location was fantastic, being directly above IMAGO and near to Gaya Street/good food. The place was slightly old (air-cond was leaking), but comfortable and clean. However, be prepared to wait >15 minutes for the staff to attend to your check-in. I received an email immediately upon my booking on agoda, asking for my arrival time and whether I required a car park - to which I replied to immediately. The day before my check-in, I got a sms asking the same exact questions - to which I replied again as well. Upon arrival, I gave a call, fully expecting everything to be ready since they've checked so many times - instead I was asked to park my car in the shopping mall, and wait another close to 20 minutes before someone finally came to pick us up from the car park to the condo unit. Check-out was similar as well... There must be a better way of doing the administrative work?

Reviewed August 23, 2018

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8.4
Excellent
Nurul from Malaysia
Group
Superior One-Bedroom Apartment
Stayed 2 nights in July 2019

Very slow to check in”

We book the room because very near and easy to shopping since it just above Imago mall. The poor and not satisfied with the staf since promise the room to ready by 4p.m. but until 5p.m. the room not ready. In agoda and wats app the management inform stadard check in time at 2.p.m. The worst part when we need to wait almost half hour outside Loft A lobby without attend with any staf. The guard also not consider to give permission to enter eventhough see the old guest standing in front the lobby. The management should liase with the guard at least if can show the booking voucher give permission to wait at the lobby and open the door while waiting person in charge to give key.

Reviewed July 16, 2019

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9.6
Exceptional
anna from Philippines
Group
Superior One-Bedroom Apartment
Stayed 1 night in January 2018

Good location at the heart of the city”

Accessible to other places, if you need to go shopping, just go down from the hotel & use the access door going to the mall. Stayed 1 night at 2 bedroom apartment at Loft E with my friends. The hotel is big, clean, nice view if the city and seaside, minimalist and modern design. The lobby guard is not accommodating when we check-in, access key is needed upon check-in for you to enter the main lobby and to use the elevator. Improve the check-in process.

Reviewed January 17, 2018

See room deals

Dear Anna from Philippines, Thank you for choosing to stay with us, we are really delighted that you have enjoyed your stay and spend time to write this review for us. Thank you for addressing the issues that you faced, we will look into it and see how we can improve further. In the meantime, we do have a 24 hours service team number, please don't hesitate to give us a call whenever you need any help. Our service team would always be delighted to lean a hand or two to ensure that our customers experience a decent home living experience. Hope to see you again in the near future. Sincerely, Wana

Responded February 06, 2018
Comfort Loft City Centre @ IMAGO Shopping Mall
9.2
Exceptional
Nur from Brunei Darussalam
Family with young children
Deluxe Studio Apartment
Stayed 1 night in October 2019

Very comfortable & quite”

The apartment are very clean, exactly above imago shopping, so it is very convenient. Surprisingly very quite not like we expect it to be. Lots of facilities also, there's a laundry (dryer & washer in the apartment), WiFi etc. The staff are very helpful. Only, the time we check-in, we want to bring our kids to swim, but the swimming pools are closed for renovation, but still, we can bring our kids play at the playground & they are very happy. Thank you SSeaview! Definitely will come back here again

Reviewed October 09, 2019

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Dear Nur, Thank you for your recent stay at Sunset Seaview Vacation Condo and time taken to share your experience with us. We are extremely glad to hear that you and your family members had a memorable stay with us. We strive to provide our best product and services to all our guest. On the swimming pool closure note. with regret it was not available during your stay. There was an accidental part failure according to the building management and we had been following up with them to hasten the repairing work. Once again, thank you for your kind feedback and compliment and this surely help to motivate us to provide our best services on daily basis. We look forward to welcome you back soon. Best Regards, Calvin Ong Operation Manager

Responded October 09, 2019
Comfort Loft City Centre @ IMAGO Shopping Mall
9.6
Exceptional
MOHMAD from Brunei Darussalam
Family with teens
Deluxe Studio Apartment
Stayed 4 nights in December 2017

Staying at Loft A Imago KK.”

Upon arrival we were given a room key and a special card for car park. Very useful and easy for us to come & go anytime. The room is great for us. Down below are Imago Shopping Centers. Overall, it is excellent & for sure we will come again in the future. Thanks a lot!

Reviewed December 17, 2017

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Dear Mohmad from Brunei, Thank you for choosing to stay with us, we are really delighted that you have enjoyed your stay and spend time to write this review for us. We do have a 24 hours service team number, please don't hesitate to give us a call whenever you need any help. Our service team would always be delighted to lean a hand or two to ensure that our customers experience a decent home living experience. Hope to see you again in the near future. Sincerely, Wana

Responded December 31, 2017
Comfort Loft City Centre @ IMAGO Shopping Mall
10.0
Exceptional
Amy from Brunei Darussalam
Group
Deluxe Studio Suite
Stayed 2 nights in June 2018

Good location with ease in checking in and out”

Check-in and out process is based on their mobile station; I.e. the staff (we were entertained by Siti) was always on their feet.. So be ready for some fair reasonable minutes of wait. She had to keep moving up and down in and out of the complex to serve different guests. Improvements suggested.. providing a clearer instruction on location. We roamed between lofts to lofts, including parking as well as lifts to finally get our directions right. Otherwise the room was spot on. Got a bigger room than what I booked and the room was equipped well with basic facilities with nice view. Loved that quick easy check out process.

Reviewed July 01, 2018

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10.0
Exceptional
Vun from Malaysia
Group
Stayed 1 night in October 2016

A walking distance to IMAGO Shopping Mall”

I would recommend others to stay here, it has a modern touch to its furniture. Walking distance to IMAGO Shopping Mall only. My group loved it

Reviewed October 09, 2016

See room deals

Thank you so much for staying with us, it is our pleasure to have you. Hope to see you again!!!

Responded May 26, 2017
Comfort Loft City Centre @ IMAGO Shopping Mall
10.0
Exceptional
Muhammad from Malaysia
Group
Superior One-Bedroom Apartment
Stayed 1 night in September 2020

great place”

great spacious place just above Imago shopping mall. have a nice view from the room. easy access to so many places in KK.

Reviewed January 05, 2021

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6.8
Good
Munir from Brunei Darussalam
Family with young children
Superior One-Bedroom Apartment
Stayed 2 nights in October 2018

Don’t expect hotel standards.”

Do not decide on this type property in the same standard as hotel rooms. Rather look at it lying renting someone’s weekend apartment. It is well equipped for an apartment. It has one thing going for it: location. And that is it. Very convenient if you have small children and don’t plan to travel around KK. You do not need to cross any roads just go down to the ground floor snd you are in Imago shopping centre. The main issue with this type of property is its cleanliness. It is not a hotel and does not hold to any standards. The owner’s level of “clean” seems to be comparative to a 1-2 star hotel at best. Bedding has stains. Toilet ceiling is moldy. Body hair apparent around the floors throughout the apartment. There is no extractor in the bathroom so it smells musky and I suspect the mold will only get worse the older the property becomes. The mattress is also very very poor and very very cheap. Tunes hotel makes appoint of providing a good mattress for comfort. Be prepared for a sore back in the morning. This is not a “serviced” apartment and rooms are not cleaned during our stay. However tissue paper and bottled waters was supplied daily. One thing worthy of praise at least for this particular property is the checkin and checkout service by its staff. Contacted them early via whatsapp and checkin was quick: literally met us in the parking lot and brought us straight to the room. Checkout was similar. Will i stay this type of property again? Only if im really really desperate to just stay in Imago.

Reviewed October 16, 2018

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8.8
Excellent
Kathy from Malaysia
Group
Stayed 1 night in December 2016

Best location ”

Location is in the same building as imago shopping mall. Ok service apartment however not many tenants moved into the apartment, a bit quiet n eerie at night

Reviewed December 30, 2016

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Thank you so much for staying with us, it is our pleasure to have you. Hope to see you again!!!

Responded May 26, 2017
Comfort Loft City Centre @ IMAGO Shopping Mall
9.2
Exceptional
Kim from Canada
Family with young children
Superior One-Bedroom Apartment
Stayed 4 nights in July 2018

Most pleasant extended stay”

practically a fully equipped apartment, surprised to see 2 rooms and 2 bathrooms with a kitchen, loungeroom and even a laundry room. Acceas to a huge private coutyard that spans the size of the large shopping mall below and 2 pools. We had a very pleasant stay despite the inconvenience of phone based meet-n-greet check in system . Staff were helpful , and went out of their way to assist, Ceris and the kind lady who informed me of an overlapped booking i accidentally made. Thank you. Negative points: the restrictive (one) smart card access system, meaning the group cannot do individual activities and must meet up to enter property! The tiny single beds and the horrific fluorescent lighting. Recommeded for longer stay here especially if travelling with kids.

Reviewed July 15, 2018

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8.8
Excellent
Nurul from Malaysia
Family with teens
Deluxe Studio Suite
Stayed 2 nights in February 2020

Good choice in term of location”

Everytime I travel to KK will spend few night here. In term of location since it attach with Imago Mall is the best location. The only cons of this place everytime you want to check in always late reply from the staff since they have no proper counter for check in. They also required you to pay deposit in cash during check in. The only improve this year they provide 2 key card now instead of only 1 key card before. Both pool also can be use already.

Reviewed February 25, 2020

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8.8
Excellent
Geeta from Malaysia
Group
Deluxe 3-Bedroom Apartment
Stayed 2 nights in October 2019

A great location.”

This is a privately owned apartment booked through Agoda. Everything was good in terms of location and size. I would suggest that the staff give directions to Main Entrance instead of Loft D as the drivers don't know where to go to. I am grateful the staff met us promptly and took us on a long walk to our apartment. We found a convenient passage later! As it's privately owned, I don't know who handles the cleaning. The floors were sticky( poor tiles?), The bathroom bin was not cleared the second day but the kitchen bin was cleaned out. Despite this, I would still return to this property in the future.

Reviewed October 21, 2019

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10.0
Exceptional
Dan from Malaysia
Family with young children
Deluxe 2-Bedroom Apartment
Stayed 4 nights in November 2018

nice accommodation”

We likes this nice accommodation so much...homey apartment , comfort ,good shopping with Imago mall

Reviewed December 07, 2018

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8.0
Excellent
FARANISAH from Malaysia
Group
Deluxe Studio Suite
Stayed 1 night in June 2020

great deal, great location”

we had a pleasant stay for our short 1 day stay. the parking lot is quite difficult to navigate though. easy access to imago shopping mall. spacious space. adequate facilities. the price for 1 night stay is suoerb.

Reviewed June 27, 2020

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9.2
Exceptional
Nurul from Malaysia
Group
Superior One-Bedroom Apartment
Stayed 2 nights in July 2019

Poor service by management”

I book 3 room with the same management. Inform them estimate time arrival 5p.m. the day before. On the day I wats app them again inform one of our car will come early around 3p.m. Sadly when the first car come at 4p.m. the room also still not available. The reason because we inform want to check in at 5p.m. but until 6.30p.m. our room not ready. Moreover we get the room at Loft C so we need to tour whole building before go to our apartment unit. The only satisfied the room is big and we get seaview.

Reviewed July 16, 2019

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10.0
Exceptional
NORHALIM from Brunei Darussalam
Group
Deluxe 3-Bedroom Apartment
Stayed 1 night in November 2018

excellent conditions.. confortable place to stay.. fully furnished. . easy parking place”

Good view... good management.. easy way for shoping centre... easy eating available for international.. near by town area.. good courtehy... reasonable and affordable prices of accommodation.. easy exist to town centre and places of intrests ... We will invite a friend.. A group family.. and related for being stay...

Reviewed December 01, 2018

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7.2
Very good
SALIM from Brunei Darussalam
Family with young children
Deluxe 2-Bedroom Apartment
Stayed 2 nights in June 2018

Good place to stay with family”

A nice decent place to stay with good facilities and clean too. Walking distance to Imago shopping mall and lot of choices for place to eat. Internet is a must and this place give it for free!!! Our only disappointment is the IPTV program which most of the time is not working.... the rest is 2 thumbs Up

Reviewed June 25, 2018

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