Comfort Loft City Centre @ IMAGO Shopping Mall
Deluxe Studio Apartment - View Comfort Loft City Centre @ IMAGO Shopping Mall
Swimming pool [outdoor] Comfort Loft City Centre @ IMAGO Shopping Mall
Swimming pool Comfort Loft City Centre @ IMAGO Shopping Mall
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8.2
Excellent
/10
(489 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location - 420 meters from city center
Parking
FREE
  • Imago Shopping Mall280 m
  • South Bus Terminal560 m
  • Wawasan Plaza710 m
  • Consulate of Indonesia770 m
  • KK Times Square850 m
  • Police HQ890 m
  • Airworld Travel & Tours910 m
  • Daihatsu Api-api Centre970 m
  • Warisan Square980 m
  • Star City Mall1 km
  • Free Wi-Fi

    Comfort Loft City Centre @ IMAGO Shopping Mall

    The Loft A, IMAGO Shopping Mall, KK Times Square Phase 2, Central Business District, Kota Kinabalu, Malaysia, 88100 - See map
    "there is no issue with security, and the location is beyond perfect, being above the main mall in KK."
    Arzhealza - September 25, 2017
    Exceptional reputation
    Recommended by 83% of guests
    Very good facilities on premise
    7.9 facilities on premise
    • 570 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    10 travelers are looking at this property right now

    Book now before it's too late!

    Property ranking|Compared to 2,152 Kota Kinabalu properties
    See all rankings
    Location score
    9.1/10
    Room size
    85 sqm.
    Value for money score
    8.2/10
    Cleanliness score
    7.9/10
    Better than
    98
    %
    of Kota Kinabalu properties
    Bigger than
    96
    %
    of Kota Kinabalu properties
    Better than
    94
    %
    of Kota Kinabalu properties
    Better than
    94
    %
    of Kota Kinabalu properties
    Value for money8.2
    Location rating9.1
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport3.2 km

    Rooms available at Comfort Loft City Centre @ IMAGO Shopping Mall

    Deluxe 3-Bedroom Apartment
    Deluxe 3-Bedroom Apartment
    ...
    • Room size: 130 m²/1399 ft²
    • Garden view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    Deluxe 2-Bedroom Apartment
    Deluxe 2-Bedroom Apartment
    ...
    • Room size: 110 m²/1184 ft²
    • City view
    • 1 queen bed and 1 single be...
    Enter dates to see prices
    3-Bedroom Apartment
    3-Bedroom Apartment
    ...
    • Room size: 90 m²/969 ft²
    • Garden view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    Deluxe Studio Suite
    Deluxe Studio Suite
    ...
    • Room size: 60 m²/646 ft²
    • Garden view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Superior One-Bedroom Apartment
    Superior One-Bedroom Apartment
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Deluxe Studio Apartment
    Deluxe Studio Apartment
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    What people love about Comfort Loft City Centre @ IMAGO Shopping Mall

    • 10.0
      Exceptional
      Staff 

      "Staff gave full assist to me."

      lee

      |

      March 1, 2018

    • 9.6
      Exceptional

      "Will definitely stay again."

      Mohd F.

      |

      June 11, 2018

    • 8.8
      Excellent
      Location

      "The location was fantastic, being directly above IMAGO and near to Gaya Street/good food."

      Wei N.

      |

      August 23, 2018

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    More about Comfort Loft City Centre @ IMAGO Shopping Mall

    More about Comfort Loft City Centre @ IMAGO Shopping Mall

    6.4
    Good

    "The good part : very nice place with garden view."

    jinorizah

    |

    January 2, 2019

    An overview

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    What they offer

    8.8
    Excellent
    Spaciousness

    "The room is spacious and clean."

    Mohammed S.

    |

    January 3, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Comfort Loft City Centre @ IMAGO Shopping Mall from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (489)Booking.com Reviews (75)
    8.2
    /
    10
    Cleanliness7.8
    Facilities7.9
    Location9.1
    Service7.8
    Value for money8.2
    Rating
    9+ Exceptional (90)
    8-9 Excellent (37)
    7-8 Very Good (39)
    6-7 Good (21)
    <6 Below Expectation (35)
    Time of the year
    Mar - May (50)
    Jun - Aug (60)
    Sep - Nov (49)
    Dec - Feb (63)
    All guests (489)
    All room types
    All languages

    Show reviews that mention 

    Showing 222 verified guest comments
    12345
    8.4
    Excellent
    Nurul from Malaysia
    Group
    Superior One-Bedroom Apartment
    Stayed 2 nights in July 2019

    Very slow to check in”

    We book the room because very near and easy to shopping since it just above Imago mall. The poor and not satisfied with the staf since promise the room to ready by 4p.m. but until 5p.m. the room not ready. In agoda and wats app the management inform stadard check in time at 2.p.m. The worst part when we need to wait almost half hour outside Loft A lobby without attend with any staf. The guard also not consider to give permission to enter eventhough see the old guest standing in front the lobby. The management should liase with the guard at least if can show the booking voucher give permission to wait at the lobby and open the door while waiting person in charge to give key.

    Reviewed July 16, 2019
    9.2
    Exceptional
    Nurul from Malaysia
    Group
    Superior One-Bedroom Apartment
    Stayed 2 nights in July 2019

    Poor service by management”

    I book 3 room with the same management. Inform them estimate time arrival 5p.m. the day before. On the day I wats app them again inform one of our car will come early around 3p.m. Sadly when the first car come at 4p.m. the room also still not available. The reason because we inform want to check in at 5p.m. but until 6.30p.m. our room not ready. Moreover we get the room at Loft C so we need to tour whole building before go to our apartment unit. The only satisfied the room is big and we get seaview.

    Reviewed July 16, 2019
    10.0
    Exceptional
    Nuratikah
    Business traveler
    Deluxe Studio Apartment
    Stayed 1 night in July 2019

    Excellently”

    Totally satisfied, everything is perfect except the check in time. Please be on time. If you say 2pm, then its 2pm. Dont drag customer time until 2.30pm or 3pm some more. Cuz we customer do check out before 12pm, or else will be penalty. So how come if you delayed our check in time no discount for us? Haha. Ok thats all. But overall is good

    Reviewed July 17, 2019
    9.2
    Exceptional
    wilson from Malaysia
    Family with young children
    Deluxe Studio Apartment
    Stayed 1 night in March 2019

    One day is not enough ”

    It was a nice place that I extended my stay for another day. I like the kitchen and the other facilities offered in that apartment. I would definitely come back for another holiday. Very comfortable..

    Reviewed March 13, 2019
    8.8
    Excellent
    Nurul from Malaysia
    Group
    Superior One-Bedroom Apartment
    Stayed 1 night in February 2019

    The pool close”

    I stay here because before this I was stay in this apartment. But this time a bit frustrated because the pool is close. The room spacious. Around 1.00a.m. the aircond in the living room make noise because the aircond produce ice. According to my brother possibly because the aircond not been service for long time.

    Reviewed February 08, 2019
    9.6
    Exceptional
    Haji from Brunei Darussalam
    Group
    Deluxe Studio Suite
    Stayed 3 nights in May 2019

    Ramadhan 2019 trip”

    Since its my 1st trip to kk.. we just plan to save our budget cookin indoor. Everything is great except the latch of the washing machine door were out of order,and i panicked for few second. I managed to Youtube a solution and succeed. I do hope the staff will check for any damage and fix it ..or at least pls do inform their customer for any faulty. At least customer could at least think to take the risk or not. Although these kinda things wont stop me to rent the place in the future.😉

    Reviewed June 17, 2019
    8.0
    Excellent
    HELEN from Brunei Darussalam
    Family with young children
    Deluxe 2-Bedroom Apartment
    Stayed 3 nights in June 2019

    Very good”

    We stayed 3 nights at this apartment. Spacious and clean. We are happy staying here. But i have a few suggestions. Our flight was early in the morning so we have a long wait till check in at 2pm. Luckily many shops nearby. It would be good if we can wait at the lobby for 15 minutes or so waiting for 2pm instead of standing near the street. It would be more easier for guests too if the management provides 2 key cards. All in all, would love to stay here in the future.

    Reviewed June 12, 2019
    8.8
    Excellent
    amir from Brunei Darussalam
    Family with teens
    Superior One-Bedroom Apartment
    Stayed 1 night in November 2018

    above expectation”

    amazed with d interior design.. open area --kitchen n dining and living room..very comfy bed. tip top cleanliness. BuT for first timers wud be difficult to go around. it was confusing at first. nevertheless wud stay there again. next time.

    Reviewed November 18, 2018
    7.2
    Very good
    farah from Malaysia
    Family with young children
    Deluxe Studio Suite
    Stayed 1 night in July 2019

    Very good”

    hassle to check in and check out. besides that...satisfactory stay

    Reviewed July 10, 2019
    4.0
    hamina from Malaysia
    Family with young children
    Superior One-Bedroom Apartment
    Stayed 3 nights in February 2019

    Not worth it. Dirty. ”

    Pros is only the location. Others are all conts. They dont give clear information and instruction, hence we need to walk quite a distance since we didnt drive. The place is dusty. They dont change towels n bedsheet at all. We use the same towel n bedsheet for 4 days. Tv got no channel.

    Reviewed February 22, 2019
    8.4
    Excellent
    Boon from Malaysia
    Family with young children
    Deluxe 2-Bedroom Apartment
    Stayed 4 nights in July 2018

    Good Stay”

    Overall is good. Except the washing & drying machine. It the room there is a 2-in-1 washer & dryer. The dryer function is not working. Every time when it finish washing cycle and going to start drying cycle, it will stop automatically. But there is a drying rack so you can put your washed clothes on it for drying.

    Reviewed July 27, 2018
    9.2
    Exceptional
    Kim from Canada
    Family with young children
    Superior One-Bedroom Apartment
    Stayed 4 nights in July 2018

    Most pleasant extended stay”

    practically a fully equipped apartment, surprised to see 2 rooms and 2 bathrooms with a kitchen, loungeroom and even a laundry room. Acceas to a huge private coutyard that spans the size of the large shopping mall below and 2 pools. We had a very pleasant stay despite the inconvenience of phone based meet-n-greet check in system . Staff were helpful , and went out of their way to assist, Ceris and the kind lady who informed me of an overlapped booking i accidentally made. Thank you. Negative points: the restrictive (one) smart card access system, meaning the group cannot do individual activities and must meet up to enter property! The tiny single beds and the horrific fluorescent lighting. Recommeded for longer stay here especially if travelling with kids.

    Reviewed July 15, 2018
    10.0
    Exceptional
    Amy from Brunei Darussalam
    Group
    Deluxe Studio Suite
    Stayed 2 nights in June 2018

    Good location with ease in checking in and out”

    Check-in and out process is based on their mobile station; I.e. the staff (we were entertained by Siti) was always on their feet.. So be ready for some fair reasonable minutes of wait. She had to keep moving up and down in and out of the complex to serve different guests. Improvements suggested.. providing a clearer instruction on location. We roamed between lofts to lofts, including parking as well as lifts to finally get our directions right. Otherwise the room was spot on. Got a bigger room than what I booked and the room was equipped well with basic facilities with nice view. Loved that quick easy check out process.

    Reviewed July 01, 2018
    9.6
    Exceptional
    Mohd from Malaysia
    Business traveler
    Deluxe Studio Suite
    Stayed 1 night in June 2018

    Comfortable Stay”

    Cik wana, the receptionist handed the check in professionally. I 'sms' her early to inform of my late arrival and she guided me well and ensure that by the time i arrived she is already at the lobby waiting to bring me to the apartment. She also contacted me throughout my stay to ensure everything is going fine and if there is anything else that i may need help with. Will definitely stay again.

    Reviewed June 11, 2018
    9.2
    Exceptional
    Frankline from Malaysia
    Group
    Deluxe Studio Apartment
    Stayed 2 nights in April 2018

    Overall okay but the door bell”

    The door bell not working properly. Small sound. Sometime the housekeeper simply just entering the room without noticed. Feel not safe when they just entering. Fix the door bell and notice the customer before enter.

    Reviewed April 16, 2018
    10.0
    Exceptional
    lee from Singapore
    Solo traveler
    Deluxe Studio Apartment
    Stayed 2 nights in February 2018

    Super location and service ”

    I’m very thankful to the management. Because I made a mistake booking wrong date and arrived at the apartment without knowing. After knowing the error I made. Staff gave full assist to me. I book a studio but during the check in time, Studio is all fully book. And it’s midnight. After servaral calls. They found a 3 bed room and gave me the keys. Without their assistance I would be sleeping on the street. Thank you very much.

    Reviewed March 01, 2018
    8.0
    Excellent
    Mohd from Malaysia
    Family with young children
    Superior One-Bedroom Apartment
    Stayed 3 nights in February 2018

    Nice to stay in KK however need improvement on housekeeping.”

    Overall the unit was excellent and reception staff was OK however the only complaint is directly to housekeeping. The first day, housekeeping was very late. We tried to call the housekeeping supervisor but she rejects the call and switch off the phone. Luckily the reception had contacted her. But to our disappointment, the housekeeping does not change the towels and bed sheet on the first day. For the second day, housekeeping comes very late after 3 pm, in which we expect it to be done earlier. It is frustrating that you just came back from activities to find that the room is still not clean. I have to specify requesting to change bed-sheet and towel. I think if i did not mentioned that to reception, surely it will not be changed. since it is mentioned that daily cleaning is provided, it would be appreciate that Sunset & Sea view (the company managing the unit) to control the housekeeping personnel and not asking customer to contact them personally.

    Reviewed February 26, 2018
    9.6
    Exceptional
    anna from Philippines
    Group
    Superior One-Bedroom Apartment
    Stayed 1 night in January 2018

    Good location at the heart of the city”

    Accessible to other places, if you need to go shopping, just go down from the hotel & use the access door going to the mall. Stayed 1 night at 2 bedroom apartment at Loft E with my friends. The hotel is big, clean, nice view if the city and seaside, minimalist and modern design. The lobby guard is not accommodating when we check-in, access key is needed upon check-in for you to enter the main lobby and to use the elevator. Improve the check-in process.

    Reviewed January 17, 2018

    Dear Anna from Philippines, Thank you for choosing to stay with us, we are really delighted that you have enjoyed your stay and spend time to write this review for us. Thank you for addressing the issues that you faced, we will look into it and see how we can improve further. In the meantime, we do have a 24 hours service team number, please don't hesitate to give us a call whenever you need any help. Our service team would always be delighted to lean a hand or two to ensure that our customers experience a decent home living experience. Hope to see you again in the near future. Sincerely, Wana

    Responded February 06, 2018
    Comfort Loft City Centre @ IMAGO Shopping Mall
    9.2
    Exceptional
    anna from Philippines
    Group
    Deluxe 2-Bedroom Apartment
    Stayed 2 nights in January 2018

    Nice place to stay”

    Stayed for 2 nights at Loft E 2 bedroom apartment together with my friends. The place is big, clean, location is at the city center, nice view of the city/sea view, with internet access, and complete with kitchen tools. Hotel staff are good (Zur, Fina & Tiffany). However, there's a need to improve the reception/check-in of guests. The guests are required to call the staff to be able to check-in & get the access key. It's a big hassle for foreigner guests without roaming mobile phones. Our confirmed booking is at Loft A, unfortunately, the hotel staff told us we will transfer to Loft E, it's a big hassle to walk too far from Loft A to E, bringing our luggage. Need to inform the guest of the confirmed/final Loft reservations prior to check in at least a week before.

    Reviewed January 17, 2018

    Dear Anna from Philippines, Thank you for choosing to stay with us, we are really delighted that you have enjoyed your stay and spend time to write this review for us. Thank you for addressing the issues that you faced, we will look into it and see how we can improve further. In the meantime, we do have a 24 hours service team number, please don't hesitate to give us a call whenever you need any help. Our service team would always be delighted to lean a hand or two to ensure that our customers experience a decent home living experience. Hope to see you again in the near future. Sincerely, Wana

    Responded February 06, 2018
    Comfort Loft City Centre @ IMAGO Shopping Mall
    9.2
    Exceptional
    Hajah from Brunei Darussalam
    Family with young children
    Deluxe 3-Bedroom Apartment
    Stayed 3 nights in December 2017

    I LOVE TO STAY AT COMFORT LOFT CITY CENTRE@IMAGO SHOPPING MALL”

    My families and i very, very love to stay here with all good facilities such as private parking, location to big shopping mall, cleanliness and sea view from the balcony. We look forward to stay again and again if we visit this country again. The only unsatisfactory we faced was the staff was to slow to entertain us even we already call her around 45 minutes before we arrived. We have to wait at the street vendor in front of the police office for about 1 hour before check in.

    Reviewed January 08, 2018

    Dear Hajah from Brunei Thank you for choosing to stay with us, we are really delighted that you have enjoyed your stay and spend time to write this review for us. Thank you for addressing the issues that you faced, we will look into it and see how we can improve further. In the meantime, we do have a 24 hours service team number, please don't hesitate to give us a call whenever you need any help. Our service team would always be delighted to lean a hand or two to ensure that our customers experience a decent home living experience. Hope to see you again in the near future. Sincerely, Nicholas

    Responded January 10, 2018
    Comfort Loft City Centre @ IMAGO Shopping Mall
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    Comfort Loft City Centre @ IMAGO Shopping Mall
    |Excellent 8.2
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    • Exceptional location
    • Sabah State Museum
    • South Bus Terminal is within 0.56 km