Good location”

This hotel is in the centre of KL, very comfortable and clean

Acceptable”

staff really blur. not helpful for searching parking and place. have to walk very far to parking and later that we know we can access the parking near to our rooms. my parents need to walk really far.

Acceptable”

No hot water Toilet no flash

Excellent”

toilet was very uncomfortable because of un cleanes

Location is great! Right were all the shopping and eateries are.”

Room a little rundown and only one access key provided for the whole family.

Place really need to revamp”

All these while, i've been staying at this place whenever i visit KL as the location is very convenient. However, this time, the apartment i got was really rundown! Broken tiles in the bathroom, broken tv console, no light bulb installed in its standing lamp, and huge cockroach in the toilet! Request for an iron and ironing board on the 1st night, didn't receive any till i checked out on the 4th day! Asked for an insect spray for the cockroach, guy said will check but again, nothing! Definitely going to be my last stay in this place! Gonna check out Melia hotel which is just opposite this place next time round.

Good location, large room, value for money.”

Good location as located at golden triangle. Large room with king bed and bath tub. Staff friendly. Value for money as almost service and facilities similiar to 5star hotel. Easy to access to shopping mall. Various of food to choose at mall.

Ok ok”

Pros The staff was friendly and accommodating The pool is amazing and huge Spacious room Cons The room look 'tired'

Staff were foreigners”

Slow response from staff. Waiting time for room were long

no suitable for baby along”

the small table with table lamp on top, the table one of the leg is broken and my baby about to hit by table. the TV is unable to watch is broken too. Thats so disappointing me for staying. the bed have bad smell like indian oil.

Not suitable with baby for staying this room. ”

Smelly, a desk with 3 legs, one of the leg broken but still leave it in the room. No toiletries provided. Same as ABNB

Filthy”

We checked in but didn’t stay. This was the dirtiest place I’ve seen in Malaysia, or anywhere else. The walls were heavily scuffed and stained, including what looked like blood stains on one wall. The unit clearly has had no maintenance since the building was erected in the early 1990s. The bed sheets were also blood stained, and there was no mattress cover under the sheet.. The toilet paper rolls were black on the ends with what looked like mould. The entire unit smelled overpoweringly of bleach, as though a forensic cleanup unit had just finished clearing up a crime scene. When I called the manager to tell him we were checking out early (ie, after 10 minutes occupancy), his response was “Ha! You are too late!”. I had to convince him that I wasn’t seeking my payment returned, just the RM 100 key deposit. He then quickly scurried up to see us off. Don’t be fooled by the pictures...they must have been taken 20 years ago. The only thing going for this place is its location.

Bad ”

Please don’t !!! Dirty place !! Bad service!! No Aircond!!! cockroach Kingdom

Good location and the place accessible to anywhere in KL”

Stayed at the premises for 3 nights in mid june 2019 Pros - Masud was friendly and allowed us to check in early - the staff for cleaning the room is very efficient. - no fuss in finding food. - swimming pool and gym facilities are good. Cons - during my stay for 3 nights, there was daily renovation works on the 36th floor. The workers will start hacking and drilling till my room shakes. The noise was unbearable! The hackings will start at 9am and will only stop at 3pm. And it is daily! - no free parking for our car and the cpark is shared with other shoppers. And it is always full. Just a word of advice, once u find a good lot, leave yr car and just take grab/taxi to go around KL. My stay would have been perfect w/o the cons stated above.

Bad service”

I booked for 6 aldults and 4 children (below 12 year's old). The staff just allowed 6 aldults to check in. He said he can't accept another four children to stay in side 😡. Which I know that children below 12 year's old is FREE when I booking thru Agoda. No RECEIPT for Deposit. Pay RM300 for deposit, he said that will give us the receipt tomorrow but we didn't get it. He just paid us RM200 deposit when check out time. We argued with him then he paid back to us the deposit RM300. SO BAD.

Horrible”

The cleanliness of the room was beyond terrible. The service was lousy. Room facilities were nothing like stated on the website. Staff was so rude. In conclusion i would never go there or recommend that place to anyone.

Cockroach Hunter..!”

The room size quite good for me and the kids. The view was amazing from the 37th floor but we are disturbed by many baby cockroaches in the room. The kids screaming and jumping just because of the cockroach..It's like a cockroach war..! mummy was forced to be an army to kill the cockroach..We won that war and 8 cockroaches killed..

Security issue ”

When out of the apartment and came back accidentally found out that the door can be open by my child without the card access. Call up the person In charged came over and was told I doesn’t know how to use the door as there is procedure to close the door ??? Even the slider inside the door is broken so totally feel not safe with young children and the I charge said only can fix the door tomorrow. Call up agoda was told that only can negotiate for refund and couldn’t help to book another apartment. So we shift all the bed to the master bed room and lock the door at night . The in charge said it is safe I undoubted.

my deposite money the staf not give me back,i lost my key”

i dont like with the service of this apartement,i lost my key but the staf not give me back my deposit 100Rm...stupid apartement im pay n im checkin by my self,but when i will take my deposit the staf say already checkout n give deposit to someone else...i have the bill deposit how him can give to someone else without bill

Above average”

need to contact a guy, he cant speak English and BM well. I feel like I am in foreign country