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Exterior view, Comforta Hotel Dumai in Dumai
Superior Room - Bedroom, Comforta Hotel Dumai in Dumai
Lobby, Comforta Hotel Dumai in Dumai
Swimming pool [outdoor], Comforta Hotel Dumai in Dumai
Swimming pool [outdoor], Comforta Hotel Dumai in Dumai
Swimming pool, Comforta Hotel Dumai in Dumai
Swimming pool, Comforta Hotel Dumai in Dumai

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7.7

Very good

330 reviews

330 reviews

See map
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Sekolah Tinggi Teknologi Dumai
5.1 km
Pinang Kampai Airport
8.0 km
Malacca International Airport
110.3 km
Kuala Lumpur International Airport
121.4 km
Sultan Syarif Kasim II International Airport
135.4 km

Comforta Hotel Dumai

Jl. Jenderal Sudirman No. 58, Dumai, Dumai, Indonesia - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dumai part of Dumai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Kampai Airport. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Sauna

Steamroom

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Check-in/out [express]

Cheaper than 83% of all properties in Dumai in the last 24 hoursCompared to 18 Dumai properties at Agoda for various dates
Value for money7.7
Distance to city center1 km
Location rating8.1

Rooms available at Comforta Hotel Dumai

Business Suite
...
  • Room size: 55 m²/592 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Suite Room
...
  • Room size: 50 m²/538 ft²
  • Shower and bathtub
  • 1 queen bed
Enter dates to see prices
Superior Double or Twin Room
...
  • Room size: 21 m²/226 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 2 single beds and 1 double ...
Enter dates to see prices
Superior Double or Twin Room
...
  • Room size: 21 m²/226 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 23 m²/248 ft²
  • Smoking allowed
  • 1 double bed
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
高级房
...
    Enter dates to see prices
    Single Deluxe
    ...
      Enter dates to see prices

      Frequently asked questions

      Does Comforta Hotel Dumai offers connecting rooms?

      Comforta Hotel Dumai offers connecting rooms for visitors who wants to stay connected to their friends or family with accessible doors between rooms. You can find the connecting room details by hovering over "See all room facilities" in the room selection which may be exclusive to certain types of room only.

      Does Comforta Hotel Dumai have a swimming pool?

      While lounging at Comforta Hotel Dumai, you can delight in the swimming pool facility to get your day started the best way with a splash for a rejuvenating morning or evening.

      What types of entertainment are available at Comforta Hotel Dumai?

      Comforta Hotel Dumai offers karaoke while you remain at this property, offering visitors with entertainment value all throughout your holiday here.

      Is car parking available at Comforta Hotel Dumai?

      Comforta Hotel Dumai offers car park free of charge for all travelers traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

      Are there ATM on-site at Comforta Hotel Dumai?

      Yes! The perks of staying at Comforta Hotel Dumai include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.

      What is the typical travel time to a nearby airport from Comforta Hotel Dumai?

      The average travel time to get from Comforta Hotel Dumai to the airport is 10 minutes, but please bear in mind that the travel time may differ based on traffic, weather conditions, and time of day.

      How many floors does Comforta Hotel Dumai have?

      Comforta Hotel Dumai has a total of 4 floors.

      What was the average room rate for Comforta Hotel Dumai been in the past month?

      The average room rate for Comforta Hotel Dumai in the past month is 356671.9 IDR, compared to city's average of 184929.36 IDR.

      What do verified guests love most about Comforta Hotel Dumai?

      Verified guests that stayed at Comforta Hotel Dumai have given this property a rating of 8.063 for its remarkable location as the main highlight for their stay.

      What is the verified guest review consensus about Comforta Hotel Dumai's beds?

      100.0% of our past guest assessments have given an optimistic review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Comforta Hotel Dumai down in the review section.

      What is the typical rating that past Families with young children have given to Comforta Hotel Dumai?

      Past families with young children that have stayed at this property have given Comforta Hotel Dumai an average rating of 7.8. You can look up more specific customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

      What time is check-in and check-out at Comforta Hotel Dumai?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated hours may be charged an additional fee.

      What people love about Comforta Hotel Dumai

      • 7.6

        Very good
        Cleanliness

        "Clean and comfortable place to stay recommended in Dumai"

        HASRUL

        |

        February 21, 2020

      • 7.2

        Very good
        Cleanliness

        "The room is clean."

        Fredy

        |

        December 22, 2019

      • 10

        Exceptional
        Spaciousness

        "Spacious rooms."

        Baharudin

        |

        January 24, 2023

      Overall rating:

      7.7

      Very good
      330 reviews
      Cleanliness
      7.6
      Facilities
      7.8
      Location
      8.1
      Read all reviews >
      More about Comforta Hotel Dumai

      More about Comforta Hotel Dumai

      Experience Comfort and Convenience at Comforta Hotel Dumai in Dumai, Indonesia

      Comforta Hotel Dumai offers a range of facilities to ensure a comfortable and convenient stay for its guests. With 24-hour room service, a coffee shop, laundry service, and a restaurant, guests can enjoy a hassle-free stay. Safety deposit boxes, airport transfer, tours, and concierge services are also available. The hotel features air conditioning, daily newspaper, television, mini bar, and satellite/cable TV in all rooms. For relaxation, guests can enjoy a massage, indoor pool, fitness center, sauna, steamroom, and spa. There is also an outdoor pool and Wi-Fi in public areas. Car park and shuttle service are available, and Wi-Fi is free in all rooms. Guests can avail of dry cleaning, car hire, luggage storage, shared kitchen, karaoke, daily housekeeping, ticket service, and halal restaurant. Breakfast buffet is served, and car park is free of charge.

      Comforta Hotel Dumai's Room Types

      Comforta Hotel Dumai offers three types of rooms for guests to choose from. The Business Suite is a spacious 55 square meters and features 1 Double Bed. The Deluxe Room is a comfortable 35 square meters and comes with either 2 Single Beds or 1 Double Bed. The Suite Room is a generous 50 square meters and boasts 1 Queen Bed. Each room type has its unique charm and caters to different needs, ensuring that guests have a comfortable and enjoyable stay.

      Friendly Staff, Clean Rooms, and Good Location

      Comforta Hotel Dumai in Dumai, Indonesia has received rave reviews from satisfied customers who have praised the hotel for its friendly and attentive staff, clean and comfortable rooms, and great location. Many reviewers have highlighted the hotel's excellent breakfast options and reasonable prices, making it an ideal choice for budget-conscious travelers. Guests have also appreciated the hotel's cleanliness and overall comfort, with many recommending it as a top choice for anyone visiting Dumai. Whether you're traveling for business or pleasure, Comforta Hotel Dumai is sure to exceed your expectations and provide an unforgettable experience.

      Experience Exceptional Comfort and Service at Comforta Hotel Dumai

      Comforta Hotel Dumai in Dumai, Indonesia is the perfect destination for travelers seeking exceptional comfort and service. With an overall rating of 7.7, guests rave about the hotel's top-notch facilities and prime location, receiving an impressive 7.7 and 8.0 rating respectively. The hotel's staff is consistently praised for their outstanding performance, receiving a remarkable 7.8 rating. While the food and dining may receive a 6.7 rating, guests can still indulge in delicious local cuisine at nearby restaurants. With a 7.5 rating for cleanliness, guests can rest assured that their rooms are impeccably maintained. Although the comfort may only receive a 6.4 rating, the hotel's exceptional service and amenities more than make up for it. Come experience the exceptional comfort and service at Comforta Hotel Dumai and see for yourself why it's a top-rated hotel in Dumai.

      Show less

      Amenities and facilities

      Very good
      Facilities

      7.8

      Most talked about facilities

      Breakfast

      3 mentions

      Food & Dining

      2 mentions

      Housekeeping

      2 mentions

      Internet

      1 mention

      Languages spoken
      • English
      • Indonesian
      Accessibility
      • Wheelchair accessible
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet
      • Internet services
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Fitness center
      • Foot bath
      • Garden
      • Karaoke
      • Massage
      • Sauna
      • Spa
      • Spa/sauna
      • Steamroom
      • Swimming pool [indoor]
      • Swimming pool [outdoor]
      • Ticket services
      • Tours
      Cleanliness and safety
      • Anti-viral cleaning products
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Face coverings on staff
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Staff trained in safety protocol
      • Temperature check for guests and staff
      Dining, drinking, and snacking
      • Breakfast [buffet]
      • Coffee shop
      • Kitchen
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]
      • Shared kitchen
      Services and conveniences
      • Air conditioning in public area
      • Cash withdrawal
      • Concierge
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Laundry service
      • Lockers
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoking area
      • Xerox/fax in business center
      For the kids
      • Family room
      • Swimming pool [kids]
      Access
      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Check-in/out [private]
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      Getting around
      • Airport transfer
      • Car park [free of charge]
      • Rental car
      • Shuttle service
      Available in all rooms
      • Air conditioning
      • Bathtub
      • Closet
      • Clothes rack
      • Coffee/tea maker
      • Complimentary tea
      • Desk
      • Free bottled water
      • Free instant coffee
      • Linens
      • Mirror
      • Satellite/cable channels
      • Shower
      • Slippers
      • Smoking allowed
      • Sofa
      • Telephone
      • Toiletries
      • Towels
      • Video game console
      • Wake-up service
      • Wi-Fi [free]

      Food and dining

      Breakfast options
      • Asian
      Restaurants on site
      Restaurant
      • Menu: A-la-carte

      Location

      Jl. Jenderal Sudirman No. 58, Dumai, Dumai, Indonesia
      Excellent
      Location

      8.1

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib may be requested directly from the property.
      Children 3-12 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 13 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from14:00
      • Check-out until12:00
      • Reception open until00:00
      Getting around
      • Airport transfer fee50000 IDR
      • Distance from city center1 km
      • Travel time to airport (minutes)10
      Extras
      • Breakfast charge (unless included in room price)75000 IDR
      • Daily Internet/Wi-Fi fee0 IDR
      The property
      • Non-smoking rooms/floorsyes
      • Number of bars/lounges0
      • Number of floors4
      • Number of restaurants1
      • Number of rooms 100
      • Room voltage220
      • Year property opened1996
      • Most recent renovation2019
      Parking
      • Daily parking fee0 IDR

      Reviews of Comforta Hotel Dumai from real guests

      Provided by verified guests of Agoda
      7.7
      Cleanliness7.6
      Facilities7.8
      Location8.1
      Room comfort and quality6.4
      Service7.8
      Value for money7.7
      High score for Dumai
      Rating
      9+ Exceptional (33)
      8-9 Excellent (11)
      7-8 Very Good (39)
      6-7 Good (25)
      <6 Below Expectation (31)
      Time of the year
      Mar - May (26)
      Jun - Aug (31)
      Sep - Nov (35)
      Dec - Feb (47)

      Show reviews that mention 

      Showing 139 verified guest comments
      12345
      10.0
      Exceptional
      Yanti from Indonesia
      Solo traveler
      Superior Double or Twin Room
      Stayed 1 night in August 2022

      Exceptional”

      Good👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

      Reviewed August 26, 2022

      See room deals

      Balasan Anda Dear Mrs Yanti Salam hangat dari Comforta Hotel Dumai. Terima kasih atas kunjungannya ibu dan penilaian yang sangat baik untuk hotel kami. Kami akan selalu memberikan fasilitas dan pelayanan yang terbaik dan kami tunggu untuk kedatangannya kembali ibu ke Comforta Hotel Dumai.

      Responded January 02, 2023
      Comforta Hotel Dumai
      10.0
      Exceptional
      Baharudin from Malaysia
      Family with teens
      Deluxe Room
      Stayed 2 nights in December 2022

      Value for money”

      Friendly & helpful staffs. Spacious rooms.

      Reviewed January 25, 2023

      See room deals

      Dear Mr Baharudin Warm greetings from Comforta Hotel Dumai. Thank you for your visit, sir and for the very good rating of our hotel. We will always provide the best facilities and services and we are waiting for your return to Comforta Hotel Dumai.

      Responded February 11, 2023
      Comforta Hotel Dumai
      8.8
      Excellent
      Mohd from Malaysia
      Solo traveler
      Stayed 1 night in November 2019

      Friendly Staff Good Location”

      Great hotel to stay in. Staff are extremely friendly and attentive.

      Reviewed January 07, 2020

      See room deals

      8.4
      Excellent
      Mawa from Indonesia
      Family with young children
      Superior Double or Twin Room
      Stayed 2 nights in December 2021

      Fitness centre”

      Renew or upgrade your facilities in fitmess centre. All is too old and dirty. What a pity while other facilities is good

      Reviewed January 08, 2022

      See room deals

      Dear Mrs Mawa Salam hangat dari Comforta Hotel Dumai. Terima kasih atas kunjungannya untuk hotel kami. percayalah Kami akan selalu memberikan fasilitas dan pelayanan yang terbaik dan kami tunggu untuk kedatangannya kembali ke Comforta Hotel Dumai

      Responded July 28, 2022
      Comforta Hotel Dumai
      8.0
      Excellent
      Trinity from India
      Couple
      Stayed 2 nights in December 2019

      One of the best hotels in Dumai”

      Early Check-in w/o extra charge Decent spread on the breakfast buffet A quite and comfortable stay to rest Swimming Pool, Gym, Sauna, Hot and Cold bath at the same location an added advantage

      Reviewed December 31, 2019

      See room deals

      7.6
      Very good
      HASRUL from Malaysia
      Group
      Stayed 1 night in February 2020

      Tiptop place here”

      Clean and comfortable place to stay recommended in Dumai

      Reviewed February 21, 2020

      See room deals

      6.0
      Rifki from Indonesia
      Business traveler
      Superior Room
      Stayed 1 night in June 2021

      need to improve”

      I used to stay in this hotel several years ago, now the hotel looks old and unclean

      Reviewed February 22, 2022

      See room deals

      Dear Mr Rifki warm greetings from comforta hotel dumai Sorry for the inconvenience when you stay here to notify that the rooms at comforta hotel dumai have been completely renovated and hopefully for your next visit we will provide even better facilities and services Thank you

      Responded July 28, 2022
      Comforta Hotel Dumai
      8.4
      Excellent
      Felix from Indonesia
      Couple
      Stayed 1 night in June 2018

      Hotel Enak dan Bersih”

      Kalau Anda berkunjung ke Dumai, pilihlah hotel Comforta karena hotel ini strategis letaknya, dan mudah dijangkau. Harga kamar juga reasonable and worth.

      Reviewed July 22, 2018

      See room deals

      7.6
      Very good
      William from United Kingdom
      Solo traveler
      Stayed 2 nights in January 2018

      OK considering”

      The hotel is OK, as SE Asian 3 stars go, what condemns it, as with everything else in Dumai, is Dumai. It is unremittingly awful, the triumph of the lowest common denominator. Most towns in this region might have grotty areas on the periphery, and a half-decent centre, but Dumai is grotty throughout. The wi-fi in the hotel is as bad as in all other SE Asian 3stars and the staff know nothing about their town but its one saving grace is that it is a few doors along from the ferry company office, making it easier to escape. There is a bus laid on from this office half an hour before the sailing, so you don't need to book the hotel car or (God forbid) a local taxi. I did use the hotel car to drive round the town to buy some bits & pieces, the driver was very helpful and the charge very reasonable.

      Reviewed January 25, 2018

      See room deals

      8.8
      Excellent
      lawrence from Malaysia
      Group
      Stayed 1 night in June 2017

      So happy and thank you very much!!”

      We are so happy with the response of the hotel and manager for changing our room to new dates. The ferry we were supposed to have arrived on had been cancelled due to Chinese New Year holidays. Thank you Comfort Hotel and Agoda Customer Care Team. You have really done well! Lawrence Chen from Malaysia

      Reviewed February 06, 2017

      See room deals

      8.0
      Excellent
      Ho from Malaysia
      Couple
      Stayed 2 nights in August 2019

      Very good”

      The staff were super friendly and helpful. The hotel only needs to spruce up the room toilet . The walls need cleaning . Overall the hotel is clean .

      Reviewed August 23, 2019

      See room deals

      6.4
      Good
      miss from Malaysia
      Group
      Stayed 2 nights in August 2018

      always problem with the door to open”

      each time to open the door its took me 10minits. still okay compare to my mom room there is 1 time really took her & untie 1 hour to open the door! already call the staff & the maintenance. they also took long time to settle it. i do ask other room still hotel said a lot of reason they cant give us other room! thank god all staff very polite & i like them so much. just crazy hotel. near by the hotel have grave. u cant see it from the hotel but if u go all around by walking u will see it. a bit horrow at the night especially when u talk to local bout what happen at night at the hotel.

      Reviewed September 07, 2018

      See room deals

      7.3
      Very good
      Kamsani from Singapore
      Business traveler
      Stayed 2 nights in September 2015

      Reasonable possibly 2nd best in Dumai”

      Near to the ferry terminal and helpful staff

      I spent most of the time ouside, so I only sleep at night after hard day work. The noise coming from the club can be annoying if you're a light sleeper. For me is okay as was dammed tired after long trip. Moreover my room is the 2nd floor so the noise isn't that bad. Breakfast is simple and nothing that is fantistic the hotel offer.

      Reviewed September 14, 2015

      See room deals

      7.3
      Very good
      Tang from Malaysia
      Solo traveler
      Stayed 1 night in June 2014

      good experience overall”

      centrally located, friendly and attentive staff, cafe with live football matches even up til 3am!

      generally happy with stay. if i have to pick on something - it'll hv to be that some parts of the hotel seem old and.. the aircon in my room wasn't up to my expectation. it was working but couldn't swing. didn't bother me much anyway.

      Reviewed July 02, 2014

      See room deals

      7.2
      Very good
      Norbert from Malaysia
      Business traveler
      Stayed 3 nights in March 2017

      Good location”

      Wifi is extremely poor in the rooms but works well in the lobby. Password is only valid for 12hrs only and has to be replaced. We booked the hotel for 3 nights but you have to extend the key card daily. Towels are very old and dirty.

      Reviewed March 21, 2017

      See room deals

      8.4
      Excellent
      Jeff from Indonesia
      Business traveler
      Stayed 1 night in January 2017

      Sauna”

      i like the facilities sauna that this hotel have, but the music come from the gym to noisy...

      Reviewed January 29, 2017

      See room deals

      8.7
      Excellent
      Abdul from Malaysia
      Business traveler
      Stayed 1 night in July 2014

      New Image”

      After some renovation the room improved. Time to improve all the rooms.

      The new suite room is very good. Last visit I complain about the toilet and this time they really improved it. Keep it up

      Reviewed July 27, 2014

      See room deals

      7.2
      Very good
      Leonardo from Indonesia
      Business traveler
      Stayed 2 nights in May 2016

      Strategically located but decent facility”

      Stayed two nights. The facility was decent but not bad. The food was really tasteless but fortunately they accept early breakfast. The staffs were nice and supportive. Overall, the price worth the location not the facility.

      Reviewed May 21, 2016

      See room deals

      7.7
      Very good
      Abdul from Malaysia
      Business traveler
      Stayed 1 night in February 2014

      One of the only choice hotel”

      The location is the only best point of the hotel. Good service and food

      Nothing special in this hotel from standard 3 star hotel. Alway full with conference.

      Reviewed March 03, 2014

      See room deals

      6.3
      Good
      YATI from Malaysia
      Family with teens
      Stayed 2 nights in April 2014

      Helpful staff, good location for shopping”

      Comfort, location for shopping & food

      Hotel near to shopping area, easy to find food, good staff that helpful. The only thing not so good for me is the room I stayed had water running very slow, but not to my sister and my mum stayed. Overall stay was wonderful.

      Reviewed April 22, 2014

      See room deals

      12345
      This is a popular property. Don't miss out!

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