Exterior view, Comforta Hotel Dumai in Dumai
Deluxe Room - Bedroom, Comforta Hotel Dumai in Dumai
Lobby, Comforta Hotel Dumai in Dumai
Banquet hall, Comforta Hotel Dumai in Dumai
Comforta Hotel Dumai
Swimming pool, Comforta Hotel Dumai in Dumai
Restaurant, Comforta Hotel Dumai in Dumai

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7.8Very good

349 reviews

349 reviews

Location 8.1
Service 7.9
Facilities 7.8
Value for money 7.8
Cleanliness 7.7
Room comfort and quality 6.4
See map

8.1Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Sekolah Tinggi Teknologi Dumai
5.1 km
Pinang Kampai Airport
8.0 km
Malacca International Airport
110.3 km
Kuala Lumpur International Airport
121.4 km
Sultan Syarif Kasim II International Airport
135.4 km

Comforta Hotel Dumai

Jl. Jenderal Sudirman No. 58, Dumai, Dumai, Indonesia - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dumai part of Dumai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Kampai Airport. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Sauna

Steamroom

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

11 travelers have booked today.

Value for money7.8
Distance to city center1 km
Location rating8.1

Rooms available at Comforta Hotel Dumai

Business Suite
...
  • Room size: 55 m²/592 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Suite Room
...
  • Room size: 50 m²/538 ft²
  • Shower and bathtub
  • 1 queen bed
Enter dates to see prices
Superior Room
...
  • Room size: 23 m²/248 ft²
  • Smoking allowed
  • 1 double bed
Enter dates to see prices
Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 2 single beds and 1 double ...
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
  • 1 single bed
Enter dates to see prices
高级房
...
    Enter dates to see prices
    Single Superior
    ...
    • 1 single bed
    Enter dates to see prices
    Triple room - De Luxe
    ...
      Enter dates to see prices
      豪华房(1张双人床)
      ...
        Enter dates to see prices

        Frequently asked questions

        Does Comforta Hotel Dumai offers connecting rooms?

        Comforta Hotel Dumai offers connecting rooms for visitors who wants to stay connected to their friends or family with accessible doors between rooms. You can find the connecting room details by hovering over "See all room facilities" in the room selection which may be exclusive to certain types of room only.

        Does Comforta Hotel Dumai have a swimming pool?

        While lounging at Comforta Hotel Dumai, you can delight in the swimming pool facility to get your day started the best way with a splash for a rejuvenating morning or evening.

        What types of entertainment are available at Comforta Hotel Dumai?

        Comforta Hotel Dumai offers karaoke while you remain at this property, offering visitors with entertainment value all throughout your holiday here.

        Is car parking available at Comforta Hotel Dumai?

        Comforta Hotel Dumai offers car park free of charge for all travelers traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

        Are there ATM on-site at Comforta Hotel Dumai?

        Yes! The perks of staying at Comforta Hotel Dumai include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.

        What is the typical travel time to a nearby airport from Comforta Hotel Dumai?

        The average travel time to get from Comforta Hotel Dumai to the airport is 10 minutes, but please bear in mind that the travel time may differ based on traffic, weather conditions, and time of day.

        How many floors does Comforta Hotel Dumai have?

        Comforta Hotel Dumai has a total of 4 floors.

        What was the average room rate for Comforta Hotel Dumai been in the past month?

        The average room rate for Comforta Hotel Dumai in the past month is 425734.83 IDR, compared to city's average of 283145.72 IDR.

        What do verified guests love most about Comforta Hotel Dumai?

        Verified guests that stayed at Comforta Hotel Dumai have given this property a rating of 8.125 for its remarkable location as the main highlight for their stay.

        What is the verified guest review consensus about Comforta Hotel Dumai's beds?

        100.0% of our past guest assessments have given an optimistic review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Comforta Hotel Dumai down in the review section.

        What is the typical rating that past Families with young children have given to Comforta Hotel Dumai?

        Past families with young children that have stayed at this property have given Comforta Hotel Dumai an average rating of 7.9. You can look up more specific customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

        What time is check-in and check-out at Comforta Hotel Dumai?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated hours may be charged an additional fee.

        What people love about Comforta Hotel Dumai

        • 7.6

          Very good
          Cleanliness

          "Clean and comfortable place to stay recommended in Dumai"

          HASRUL

          |

          February 21, 2020

        • 7.2

          Very good
          Cleanliness

          "The room is clean."

          Fredy

          |

          December 22, 2019

        • 10

          Exceptional
          Spaciousness

          "Spacious rooms."

          Baharudin

          |

          January 24, 2023

        More about Comforta Hotel Dumai

        More about Comforta Hotel Dumai

        Comforta Hotel Dumai

        Enjoy all that Dumai has to offer with a stay at Comforta Hotel Dumai. With its convenient location, the hotel offers easy access to the city's must-see destinations.
        Comforta Hotel Dumai provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Exploring Dumai is made even more convenient with the car hire and shuttle services available at the hotel.
        If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
        For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
        Feel right at home during your stay at Comforta Hotel Dumai. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Comforta Hotel Dumai include special design features like a separate living room. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
        The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


        Dining and things to do

        Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Comforta Hotel Dumai. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at Comforta Hotel Dumai including halal options.
        A night in at the hotel's karaoke rooms can be as fun as a night out with your travel companions. Guests who prefer to make their own meals will love the in-house shared kitchen available here.
        Comforta Hotel Dumai lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


        Reasons to stay here

        Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 89% of the city's accommodation.
        It's hard to beat the room comfort here, which is rated higher than 89% of other accommodations in Dumai.

        Show less

        Amenities and facilities

        Very good
        Facilities

        7.8

        Most talked about facilities

        Breakfast

        3 mentions

        Food & Dining

        2 mentions

        Housekeeping

        2 mentions

        Internet

        1 mention

        Languages spoken
        • English
        • Indonesian
        Accessibility
        • Wheelchair accessible
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Internet services
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Fitness center
        • Foot bath
        • Garden
        • Karaoke
        • Massage
        • Sauna
        • Spa
        • Spa/sauna
        • Steamroom
        • Swimming pool [indoor]
        • Swimming pool [outdoor]
        • Ticket services
        • Tours
        Cleanliness and safety
        • Anti-viral cleaning products
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Face coverings on staff
        • Guest rooms seal after sanitization
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Professional-grade sanitizing services
        • Rooms sanitized between stays
        • Safe dining setup
        • Sanitized kitchen and tableware items
        • Staff trained in safety protocol
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Breakfast [buffet]
        • Coffee shop
        • Kitchen
        • Restaurant [halal]
        • Restaurants
        • Room service [24-hour]
        • Shared kitchen
        Services and conveniences
        • Air conditioning in public area
        • Cash withdrawal
        • Concierge
        • Daily housekeeping
        • Doorman
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Laundry service
        • Lockers
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Smoking area
        • Xerox/fax in business center
        For the kids
        • Family room
        • Swimming pool [kids]
        Access
        • CCTV in common areas
        • CCTV outside property
        • Check-in/out [express]
        • Check-in/out [private]
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms
        Getting around
        • Airport transfer
        • Car park [free of charge]
        • Rental car
        • Shuttle service
        Available in all rooms
        • Accessible by elevator
        • Air conditioning
        • Bathtub
        • Closet
        • Clothes rack
        • Coffee/tea maker
        • Complimentary tea
        • Daily housekeeping
        • Desk
        • Electric kettle
        • Free bottled water
        • Free instant coffee
        • In-room safe box
        • Ironing facilities
        • Linens
        • Mini bar
        • Mirror
        • Private bathroom
        • Satellite/cable channels
        • Shower
        • Slippers
        • Smoking allowed
        • Sofa
        • Telephone
        • Tile/marble flooring
        • Toiletries
        • Towels
        • Video game console
        • Wake-up service
        • Wi-Fi [free]

        Food and dining

        Breakfast options
        • Asian
        Restaurants on site
        Restaurant
        • Menu: A-la-carte

        Location

        Jl. Jenderal Sudirman No. 58, Dumai, Dumai, Indonesia
        Excellent
        Location

        8.1

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-2 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 3-12 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 13 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from14:00
        • Check-out until12:00
        • Reception open until00:00
        Getting around
        • Airport transfer fee50000 IDR
        • Distance from city center1 km
        • Travel time to airport (minutes)10
        Extras
        • Breakfast charge (unless included in room price)75000 IDR
        • Daily Internet/Wi-Fi fee0 IDR
        The property
        • Non-smoking rooms/floorsyes
        • Number of bars/lounges0
        • Number of floors4
        • Number of restaurants1
        • Number of rooms 100
        • Room voltage220
        • Year property opened1996
        • Most recent renovation2019
        Parking
        • Daily parking fee0 IDR

        Reviews of Comforta Hotel Dumai from real guests

        Provided by verified guests of Agoda
        7.8
        Location8.1
        Service7.9
        Facilities7.8
        Value for money7.8
        Cleanliness7.7
        Room comfort and quality6.4
        High score for Dumai
        Rating
        9+ Exceptional (37)
        8-9 Excellent (12)
        7-8 Very Good (40)
        6-7 Good (25)
        <6 Below Expectation (32)

        Show reviews that mention 

        Showing 146 verified guest comments
        12345
        10.0
        Exceptional
        Rudyanto from Indonesia
        Family with young children
        Superior Room
        Stayed 1 night in April 2023

        Great hotel in Dumai city”

        One of the best budget hotels with great facilities such as sauna, swimming pool, gym, and delicious breakfast.

        Reviewed April 27, 2023
        Auto-translated through generative A.I.

        Dear Mr Rudyanto Salam Hangat dari Comforta Hotel Dumai Terima kasih banyak atas kunjungan dan penilaian yang sangat baik untuk kami Percayalah kami akan terus selalu memberikan pelayanan dan fasilitas yang terbaik Kami tunggu untuk kedatangan nya kembali Bapak Rudyanto

        Responded June 19, 2023
        Comforta Hotel Dumai
        10.0
        Exceptional
        Ahmad from Indonesia
        Business traveler
        Superior Room
        Stayed 4 nights in January 2023

        Luxury facilities at an affordable price”

        Clean room, friendly staff, delicious breakfast, different menu every day for four days so not boring.

        Reviewed January 18, 2023
        Auto-translated through generative A.I.

        Dear Mr Rahmat Salam hangat dari Comforta Hotel Dumai. Terima kasih atas kunjungannya bapak dan penilaian yang sangat baik untuk hotel kami. Kami akan selalu memberikan fasilitas dan pelayanan yang terbaik dan kami tunggu untuk kedatangannya kembali Bapak ke Comforta Hotel Dumai.

        Responded February 11, 2023
        Comforta Hotel Dumai
        10.0
        Exceptional
        anno from Indonesia
        Couple
        Superior Room
        Stayed 1 night in August 2022

        The Best”

        Large and clean room, delicious breakfast, spacious parking.

        Reviewed August 25, 2022
        Auto-translated through generative A.I.

        Dear Mr Anno Salam hangat dari Comforta Hotel Dumai. Terima kasih atas kunjungannya bapak dan penilaian yang sangat baik untuk hotel kami. Kami akan selalu memberikan fasilitas dan pelayanan yang terbaik dan kami tunggu untuk kedatangannya kembali bapak ke Comforta Hotel Dumai.

        Responded January 02, 2023
        Comforta Hotel Dumai
        10.0
        Exceptional
        Yanti from Indonesia
        Solo traveler
        Superior Room
        Stayed 1 night in August 2022

        Exceptional”

        Good👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

        Reviewed August 26, 2022

        Balasan Anda Dear Mrs Yanti Salam hangat dari Comforta Hotel Dumai. Terima kasih atas kunjungannya ibu dan penilaian yang sangat baik untuk hotel kami. Kami akan selalu memberikan fasilitas dan pelayanan yang terbaik dan kami tunggu untuk kedatangannya kembali ibu ke Comforta Hotel Dumai.

        Responded January 02, 2023
        Comforta Hotel Dumai
        10.0
        Exceptional
        Baharudin from Malaysia
        Family with teens
        Deluxe Room
        Stayed 2 nights in December 2022

        Value for money”

        Friendly & helpful staffs. Spacious rooms.

        Reviewed January 25, 2023

        Dear Mr Baharudin Warm greetings from Comforta Hotel Dumai. Thank you for your visit, sir and for the very good rating of our hotel. We will always provide the best facilities and services and we are waiting for your return to Comforta Hotel Dumai.

        Responded February 11, 2023
        Comforta Hotel Dumai
        12345
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