Congress Plaza Hotel
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Queen Room Congress Plaza Hotel
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Lobby Congress Plaza Hotel
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7.7
Very good
12.0% this month
/10
(736 reviews)See what guests said
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9.2
Exceptional
Location rating score
Exceptional location - Inside city center
  • Columbia College100 m
  • Museum of Contemporary Photography100 m
  • Spertus Museum of Judaica130 m
  • L. H. Selman Ltd130 m
  • Auditorium Building130 m
  • Auditorium Theatre130 m
  • Spertus Institute130 m
  • The Science Institute140 m
  • Auditorium Building and Theater140 m
  • Roosevelt University140 m
  • Free Wi-Fi

    Congress Plaza Hotel

    520 South Michigan Avenue, Loop, Chicago (IL), United States, 60605 - See map
    "This is a GREAT and historic hotel in the perfect location in the heart of downtown Chicago."
    Marra - October 28, 2018
    Exceptional reputation
    Recommended by 80% of guests
    Very good service
    7.7 rating for service
    • 300 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 99 times

    Property ranking|Compared to 1,886 Chicago (IL) properties
    See all rankings
    Location score
    9.2/10
    Room comfort score
    7.0/10
    Cheapest price score
    Value for money score
    7.5/10
    Better than
    97
    %
    of Chicago (IL) properties
    Better than
    97
    %
    of Chicago (IL) properties
    Better than
    97
    %
    of Chicago (IL) properties
    Better than
    94
    %
    of Chicago (IL) properties
    Value for money7.5
    Distance to city center1 miles
    Location rating9.2
    Nearest airportMidway International Airport (MDW)
    Distance to airport13.7 km

    Rooms available at Congress Plaza Hotel

    Lake View King Bed
    Lake View King Bed
    ...
    • Room size: 28 m²/301 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Standard King
    Standard King
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Family Suite
    Family Suite
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 1 single bed
    Enter dates to see prices
    Standard Queen
    Standard Queen
    ...
    • Room size: 18 m²/194 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    1 Bedroom
    1 Bedroom
    ...
    • Room size: 34 m²/366 ft²
    • Park view
    • 1 king bed
    Enter dates to see prices
    Queen Room
    Queen Room
    ...
    • Room size: 18 m²/194 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Lake View Room with 2 Double Beds
    Lake View Room with 2 Double Beds
    ...
    • Room size: 28 m²/301 ft²
    • Lake view
    • 2 double beds
    Enter dates to see prices
    Lake View Suite with King Bed
    Lake View Suite with King Bed
    ...
    • Room size: 30 m²/323 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    City View Suite
    City View Suite
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    What people love about Congress Plaza Hotel

    • 6.4
      Good
      Location

      "It is great location and nice lobby."

      Jeongki

      |

      December 16, 2018

    • 7.2
      Very good
      Location

      "Great location!"

      maimin

      |

      August 20, 2018

    • 9.6
      Exceptional
      Location

      "Beautiful hotel in great location."

      stephanie

      |

      August 20, 2018

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    More about Congress Plaza Hotel

    More about Congress Plaza Hotel

    9.6
    Exceptional

    "I like to tall ceiling, clean and big room."

    Ling

    |

    November 13, 2018

    An overview

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    What they offer

    7.6
    Very good
    Cleanliness

    "Good size, clean rooms."

    Lily

    |

    August 10, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Rafael's Restaurant
    Cuisine:American
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Congress Plaza Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (736)Booking.com Reviews (7470)
    7.7
    /
    10
    Cleanliness7.5
    Facilities7.0
    Location9.2
    Room comfort and quality7.0
    Service7.7
    Value for money7.5
    High score for Chicago (IL)
    Rating
    9+ Exceptional (80)
    8-9 Excellent (68)
    7-8 Very Good (86)
    6-7 Good (55)
    <6 Below Expectation (94)
    Time of the year
    Mar - May (64)
    Jun - Aug (176)
    Sep - Nov (104)
    Dec - Feb (39)
    All guests (736)
    All room types
    All languages

    Show reviews that mention 

    Showing 383 verified guest comments
    12345
    10.0
    Exceptional
    Cheryl from United States
    Couple
    Standard King
    Stayed 3 nights in July 2019

    Hotel has Character”

    Special thanks to Nicole, Hotel Representative, she was wonderful. We had a City view room, wonderful Sunrise over Lake Michigan each morning. I love how the Hotel has some of the same old décor, gives the hotel character. Will stay there on our next trip to Chicago.

    Reviewed July 22, 2019
    8.4
    Excellent
    Franklin from Canada
    Business traveler
    Standard 2 double beds
    Stayed 5 nights in July 2019

    Beautiful Property, fabulous location”

    While the rooms themselves were a little tired and some of the finishings could use repair or updates, overall there is a wonderful charm to this place. The staff were awesome, service was always great. I loved the location right on the park and the value was better than pretty much anywhere else.

    Reviewed July 21, 2019
    8.0
    Excellent
    Chad from United States
    Family with young children
    Standard 2 double beds
    Stayed 3 nights in July 2019

    Summer trip in Chicago”

    Good location. Easy to walk to Willis Tower, Grant Park, Buckingham Fountain, and the Magnificent Mile. Navy Pier is a hike but not too bad. Rooms were small, but about what I expected for an older hotel. Staff was friendly. Parking was expensive, but everything is in a big city. For the price, I’d stay here again.

    Reviewed July 21, 2019
    3.6
    Maralee from United States
    Family with teens
    Standard 2 double beds
    Stayed 1 night in July 2019

    Deal too good to be true”

    Be wary of prices for this hotel that seem to good for its look and location. There are actually two hotels here--the lovely Congress Plaza Hotel that is advertised and the "Buckingham wing", probably the most ironically named hotel section ever. It is actually a separate building that is attached to the main hotel. It is dingy, poorly lit, and full of broken metal furniture. The door to the fridge fell off its hinges when we opened it. The base to our desk lamp was bent so the lamp rocked back and forth when you touched it. The security door between our adjoined rooms had to be opened by security--who just body slammed it open. No lie. Admittedly, I was surprised that the price for the hotel seemed so reasonable, but there was no indication that it wasn't a regular room in the hotel instead of some weird side building that looked like it was out of the "real" from the Matrix. If you see a good deal for the hotel, ask where the room is located. If it's the Buckingham wing, DO NOT TAKE.

    Reviewed July 20, 2019
    10.0
    Exceptional
    Joshua from United States
    Family with young children
    Standard 2 double beds
    Stayed 5 nights in July 2019

    Great price”

    Great price, great location, but my only complaint is the air unit! The air conditioner was horrible! Kept it on high and the door shut and it was blazing hot. And couldn’t keep the windows open because it was hot. Sweated all night and couldn’t sleep!

    Reviewed July 08, 2019
    9.2
    Exceptional
    Rodrigo from United States
    Family with teens
    Standard King
    Stayed 2 nights in July 2019

    Affordable and Great Location ”

    Hotel is in a very good area with a great view of the lake and park. Inside the hotel is very nice with an old school feel. Room was clean and AC was working amazing. Staff was super friendly and inviting.

    Reviewed July 15, 2019
    10.0
    Exceptional
    Sean
    Family with teens
    Standard 2 double beds
    Stayed 2 nights in July 2019

    Here for Cirque”

    Highly recommend. Check in was easy and I could use my debit card ($25/day deposit). The room was gorgeous and close to many things in Chicago. The price is daunting but the facilities are exactly what you would need for a short term stay. The bar/restaurant in the hotel is not great but the options in the city within walking distance are plentiful.

    Reviewed July 15, 2019
    9.6
    Exceptional
    Joseph from United States
    Group
    Standard King
    Stayed 2 nights in July 2019

    HIstoric place”

    Great value and great place. Stay here for the history.

    Reviewed July 25, 2019
    5.2
    Karla from United States
    Business traveler
    Standard 2 double beds
    Stayed 2 nights in July 2019

    Probably one of the worst hotels I’ve stayed at”

    Location is good, but that was really about the only good thing. Most of the staff was rude. There are also no thermostats in the room. The room was mostly cold during the day, hot at night. Walls are pretty thin, you can hear just about everything around you and above. Really was the worst sleep I’ve had at a hotel. Spend the extra money for something nicer.

    Reviewed July 20, 2019
    10.0
    Exceptional
    Aisha from United States
    Solo traveler
    Standard King
    Stayed 1 night in June 2019

    My new fav in Chicago ”

    The front desk was friendly and very accommodating! I felt taken care of as a solo traveler. The hotel is clean and charming with a lot of history. Some say it’s haunted 👻. Get the water facing rooms! Worth the extra few $. I suggest checking-in at odd times to avoid a line/waiting. Great location! Walking distance from the water and food spots., though the lobby has great atmosphere and a restaurant. Great place to stay if you want to explore but don’t want to go far from the hotel. Lot’s to do and see nearby (ie: Navy Pier, Shedd’s Aquarium, Chicago institute of Art, Buckingham Fountain, Millennium Park) and close connection to the loop transit trains that take you anywhere in Chicago. I’ll be staying here from now on!

    Reviewed July 04, 2019
    10.0
    Exceptional
    Jeni from United States
    Family with teens
    Standard 2 double beds
    Stayed 2 nights in June 2019

    Perfect location, friendly staff”

    The location couldn’t be better! We walked to almost everything, including Shedd Aquarium, Willis Tower, Grant Park, Millennium Park, Navy Pier, etc. The building is really cool- my kids were so intrigued by the tall doorways and ceilings. Staff was super nice, especially the bellhops. Overall it was a great experience and I would definitely stay here again!

    Reviewed June 29, 2019
    8.8
    Excellent
    Mara from United States
    Couple
    Lake View King Bed
    Stayed 4 nights in June 2019

    Best location!”

    The location is perfect, lake views are awesome and the historical building is fascinating. The bed was comfortable and the room surprisingly quiet for a downtown location. Even the tap water tasted good! We opted not to buy the in room Fiji water at $4 each. Our only complaints were no exhaust fan in the bathroom and the windows were kind of dirty. Since we were on the 13th floor that might have something to do with it. All in all we had a great experience! Would definitely recommend!

    Reviewed June 27, 2019
    10.0
    Exceptional
    Jessica from United States
    Family with young children
    Standard 2 double beds
    Stayed 3 nights in June 2019

    Exceptional”

    Cons is not alot of television selection when u just want to relax before the next adventure. There is a fridge but no microwave. You are close to everything. We walked our whole trip except to the museum of science and industry museum. Parking was convient at the hotel and was reasonable. We had unlimited in and outs if we wanted to leave and come back. Room was clean beds are firm. Best price for the location!!

    Reviewed June 22, 2019
    8.8
    Excellent
    Cynthia from United States
    Family with young children
    Standard King
    Stayed 2 nights in June 2019

    nice”

    GREAT Location - Disappointed we did not get a Lake View room because we booked thru an outside venue we did not even get a guaranteed 2 bed room, but with 4 people and 2 small kids they gave us one under protest. Hotel was beautiful and well kept for being so old, clean carpets, comfortable sized rooms and beds. TV was not enough channels. No free breakfast or pool. Only the Bellhops can use the luggage carts, felt forced to give them a tip. They took the luggage from the uber and put it on one of those and then put it in a little room until we checked in and gave them a room number before we could get our own luggage back. Then they wheeled it to the room. Ice machine on 3rd floor did not work, had to go to the 5th floor.

    Reviewed June 21, 2019
    6.0
    Debashis
    Family with young children
    Standard 2 double beds
    Stayed 2 nights in June 2019

    Few goods with loads of bad as it does seems a budget hotel”

    Looks like great from outside , great location in heart of city but inside I feel is Carpet Dirty , Toilet Flash runs out with water always nonstop (had to tweak it) , They turn on Heater during the 60's temperature so when I ask they offer me portable heater (useless) . Attitude of the guy in frontdesk is kind of non cooperating . Only thing I feel is not Value for money . Best thing is their Gold room which is amazing and gorgeous ...thats the good take from my stay and nothing else really

    Reviewed June 06, 2019
    5.2
    Tzu-Ying from Taiwan
    Business traveler
    Standard Queen
    Stayed 5 nights in April 2019

    very out-dated room”

    Even though they tried to change all the furnitures but the facilities are very old. The first room we got has yellow-brownish water from the faucet and a roach on the groud. They said cuz this room had no customers for a while. They changed us to a room with very similiar interior and the size of the room is small.... Overall, very ancient-old hotel....

    Reviewed May 23, 2019
    9.2
    Exceptional
    Rylie from United States
    Group
    Standard 2 double beds
    Stayed 2 nights in May 2019

    Fine if you don’t mind the history ”

    It’s really clean, the lobby is beautiful, and the staff is very friendly. I booked this hotel without knowing about the history of the building and that would have probably deterred me from staying there, but i’m a scaredy cat.

    Reviewed May 11, 2019
    8.4
    Excellent
    mike
    Couple
    Standard King
    Stayed 1 night in May 2019

    Excellent”

    Room was clean but the air didnot work would have called but it was 1am. Also checking out I asked abi=out my car and where to take my ticket " over there" ? I booked two rooms niether room air worked. The last time I stayed I had a nice room good view and everything worked. Mike Ciolli

    Reviewed May 09, 2019
    8.8
    Excellent
    Alison from Australia
    Family with teens
    Standard 2 double beds
    Stayed 2 nights in February 2019

    Great value.”

    This hotel is old and grand, and in the perfect location for walking to sights, stores, theaters and restaurants. The room was a little rundown, but we were fine with that. It was Not the size advertised on Agoda, and that would be our only criticism. We would definitely stay there again.

    Reviewed February 18, 2019
    5.6
    Charles from United States
    Group
    Standard 2 double beds
    Stayed 3 nights in June 2019

    🤷‍♂️”

    We would have recommended this property, but recently found an $8 charge on my account for 2 bottled waters, which we did not drink. Staff was ok. Not really friendly, but not rude either. Just seemed like they really didn't care for their jobs. Bartender was more helpful than anyone with our questions.

    Reviewed June 29, 2019
    12345
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    • Exceptional location
    • Art Institute of Chicago
    • Harrison Subway Station is within 0.3 km