Conrad Hangzhou

228 Xinye Road, Jiang Gan District – Hangzhou East Train Station, Hangzhou, China, 310016
Conrad Hangzhou
HD Image
 Conrad Hangzhou
Lobby Conrad Hangzhou
Lobby Conrad Hangzhou
See all 65 photos
Removed from saved list
8.7
Excellent
/10
(45 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location
Parking
FREE
  • Hefang Street3.69 km
  • Museum of Traditional Chinese Medicine4.37 km
  • West Lake5.98 km
  • Lei Feng Pagoda6.34 km
  • Baochu Pagoda6.97 km
  • Yue Fei Temple7.89 km
  • Fei Lai Feng9.54 km
  • Lingyin Temple10.6 km
  • Hangzhou Songcheng13.9 km
  • Xixi Wetland Park14.2 km
  • Highlights and ratings

    5-star Hotel
    Newly built in 2019
    Free Wi-Fi

    This property is in high demand!

    Last booked 7 hours ago

    Exceptional reputation
    Recommended by 100% of guests
    Exceptional facilities on premise
    9.5 facilities on premise
    Exceptional service
    9.5 rating for service
    Exceptional cleanliness
    9.3 rating for cleanliness
    • 300 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Cheaper than 97% of all properties in Hangzhou in the last 24 hoursCompared to 3,313 Hangzhou properties at Agoda for various dates
    Property ranking|Compared to 3,313 Hangzhou properties
    See all rankings
    Value for money score
    8.8/10
    Location score
    9.5/10
    Service score
    9.5/10
    Cleanliness score
    9.3/10
    Better than
    99
    %
    of Hangzhou properties
    Better than
    99
    %
    of Hangzhou properties
    Better than
    99
    %
    of Hangzhou properties
    Better than
    99
    %
    of Hangzhou properties
    Value for money8.8
    Distance to city center6km
    Location rating9.5
    Nearest airportHangzhou Xiaoshan International Airport (HGH)
    Distance to airport21.1 km

    Rooms available at Conrad Hangzhou

    King Deluxe Suite
    King Deluxe Suite
    ...
    • Room size: 82 m²/883 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Conrad Suite
    King Conrad Suite
    ...
    • Room size: 112 m²/1206 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Executive Room
    King Executive Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Deluxe Room
    King Deluxe Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Queen Double Executive Room
    Queen Double Executive Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    King Deluxe River View Room
    King Deluxe River View Room
    ...
    • Room size: 50 m²/538 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Queen Deluxe Double Room
    Queen Deluxe Double Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    King Accessible Room
    King Accessible Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Deluxe River View Room
    Twin Deluxe River View Room
    ...
    • Room size: 50 m²/538 ft²
    • River view
    • 2 single beds
    Enter dates to see prices
    Queen Double River View Room
    Queen Double River View Room
    ...
    • Room size: 50 m²/538 ft²
    • River view
    • 2 queen beds
    Enter dates to see prices
    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Conrad Hangzhou

    More about Conrad Hangzhou

    An overview

    Show less

    What they offer

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    里安
    Cuisine:Chinese
    Menu:Buffet
    与澜
    Menu:Buffet, A-la-carte
    宿汐
    Cuisine:Japanese
    Menu:Buffet
    锦瑟大堂吧
    Cuisine:European
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Conrad Hangzhou from real guests

    Overall rating
    8.7
    Excellent
    From 45 reviews
    Provided by verified guests of
    Agoda Reviews (12)Booking.com Reviews (33)
    Rating via Agoda9.3
    /
    10
    Exceptional
    Cleanliness9.3
    Facilities9.5
    Location9.5
    Service9.5
    Value for money8.8
    High score for Hangzhou
    Rating
    9+ Exceptional (5)
    8-9 Excellent (0)
    7-8 Very Good (0)
    6-7 Good (0)
    <6 Below Expectation (1)
    Time of the year
    Mar - May (1)
    Jun - Aug (2)
    Sep - Nov (3)
    Dec - Feb (0)
    All guests (12)
    All room types
    All languages
    Showing 6 verified guest comments
    10.0
    Exceptional
    andy from United States
    Couple
    King Deluxe River View Room
    Stayed 1 night in September 2019

    Exceptional”

    Very good hotel. I recommend. I like it. Wonderful trip.

    Reviewed September 21, 2019

    Dear Guest, Thank you for sharing your comments on Agoda. I am very pleased to read that you had an enjoyable stay and that you recommend our hotel to other travelers. Conrad Hangzhou opened in March this year and is one of the newest luxury hotels in the city. Due its unique architectural design (reflecting Hangzhou’s tidal bore; a natural phenomenon occurring only once a year), the building was awarded the prestigious Fiabci award. Besides the hotel, the building also features a seven story shopping mall offering a wide array of luxury brands, restaurants and entertainment venues. I hope we may welcome you back to our hotel in the near future! Kind regards, Jan Jansen General Manager

    Responded September 26, 2019
    Conrad Hangzhou
    10.0
    Exceptional
    Lee from Hong Kong
    Business traveler
    Stayed 1 night in July 2019

    GOOD”

    GREAT

    Reviewed July 23, 2019

    Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is pleased to know that you are enjoying your stay with us. Your recognition and encouragement are the motivation for us. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience! Jan Jansen General Manager

    Responded July 24, 2019
    Conrad Hangzhou
    10.0
    Exceptional
    Lee from Hong Kong
    Business traveler
    Stayed 2 nights in July 2019

    GOOD”

    GREAT

    Reviewed July 23, 2019

    Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is pleased to know that you are enjoying your stay with us. Your recognition and encouragement are the motivation for us. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience! Jan Jansen General Manager

    Responded July 24, 2019
    Conrad Hangzhou
    9.6
    Exceptional
    ruediger from Germany
    Couple
    King Deluxe Room
    Stayed 7 nights in October 2019

    Super Hotel”

    Neu, modern-alles bestens

    Reviewed October 22, 2019

    Dear Guest, Thank you for your kind review after your recent stay at our hotel. I am very happy to read that you had an enjoyable time. As you rightly mentioned, our hotel is brand new (we opened in March 2019) and, as such, are among the newest luxury hotels in Hangzhou. We look forward to welcome you back. Kind regards, Jan Jansen General Manager

    Responded October 23, 2019
    Conrad Hangzhou
    10.0
    Exceptional
    Mi from South Korea
    Couple
    King Deluxe Room
    Stayed 4 nights in October 2019

    깨끗하고 위치도 좋아요~”

    호텔이 지어진지 얼마 안된 것 같아요. 정말 깨끗합니다. 위치도 지하철역 근처이고 큰 쇼핑몰이 바로 옆에 있어서 편리합니다. 지하철 한 번 갈아타면 15분만에 West Lake로 갈 수 있습니다. 그리고 직원분들이 너무 친절하세요. 남자친구 생일겸 여행하기위해 콘래드 호텔에 묵게 되었는데요. 질문사항에 친절하게 대답해주시고, 생일카드랑 케익도 주셨어요. 항저우에 다시 방문하게 된다면 또 이용하고 싶습니다.

    Reviewed October 18, 2019

    Dear Guest, Thank you for choosing Conrad hangzhou hotel to spend your boyfriend's birthday. The hotel is located in the central business district of qianjiang new city, with convenient transportation. Besides the nearby line 4, there is also line 2 near the hotel, which is an ideal location to explore the city. And From shopping to recreation to cultural attractions, there's so much to explore near Conrad Hangzhou. Just steps away is Raffles City Mall, featuring several floors of designer shops and high-end restaurants. Step into skates and coast onto the ice rink at Mixc Mall, just a 5-minute walk from our front door. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience! Jan Jansen General Manager

    Responded October 21, 2019
    Conrad Hangzhou
    4.8
    from China
    Couple
    King Executive Room
    Stayed 1 night in May 2019

    不会再选择的酒店”

    第一次入住杭州康莱德,也是第一次给一个酒店如此低的评价。因为我所体验的和价格完全不成正比。在普通大床满房的情况,我依然选择加钱预定行政房。先说优点,地理位置方便,就在来福士楼上,旁边万象城,还可以看江景。床软硬适中,浴袍使用感很不错。酒店装修还是比较年轻大气的。Amanda帮忙升级了套房。接下来就是这次差评的种种原因。第一,携*程评价服务很好的酒店,都说工作人员护送到房间,讲解设施。但帮我们办理入住的Ryan并没有,服务态度没问题,但连帮客人留一下电梯门都没有。可以说已经有落差感了。当时办理入住的人并没有几个。第二点,进入房间mini bar什么都没放。第三,最严重的卫生问题。晚上睡觉前发现四个枕头异味严重。当时将近12点,但由于实在无法忍受。最后通知客房明确要求换四个枕头。但来了个男性客房人员,只带了四个枕套,认为只是整套问题?我和男友都穿了睡衣,只能站在旁边看他换。 后续将问题反映给酒店,给予解释说因为团队客人太多,没时间陪同客人。也是因为团队原因,所以撤掉了minibar里的东西,忘记补上了?但我们是花散客的钱预定并不是团队的优惠协议价!酒店能搞清楚吗?作为大型5星酒店,应对这些事的能力都没?房间能发给客人应该都检查过才对。而枕套问题,酒店也没想到客房人员会做出这样的举动。简介上还说会提供多种枕头给客人选择,最后我要四个干净的都无法给吗?其他方面,酒店所有房间都没智能马桶,包括套房,洗澡水压很小,置物架也超级小!早餐品种不多。 房价是比W、保利瑰丽、柏悦等等都贵,但这样的体验实在不会再来第二次。希望能改进员工能力吧。

    Reviewed May 18, 2019

    尊敬的贵宾, 感谢您选择杭州康莱德酒店。 我们十分注重您所分享的入住体验同时对您此次入住遇到的困扰深表歉意。对于相关的服务问题,我们正积极与我们的相关团队协作,进行自我检查,加强员工培训,以确保此类问题不再影响到我们为客人带去杰出体验的承诺。 感谢您在酒店设施上提出的意见,我们的团队会积极寻求进步,相信在不久的将来会带给您更加满意的入住体验!

    Responded May 27, 2019
    Conrad Hangzhou
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Conrad Hangzhou
    |Exceptional 9.3
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Hefang Street
    • Jiangjin Road Subway Station is within 0.34 km