Pleasant stay!”

We had a wonderful time and stay at Conrad Macau. Thanks to the staff who made our stay exceptionally memorable and enjoyable - The lovely smile, the perfect service and warm welcome. Can’t wait to our next holiday - we will be back! :)

Great check in services and clean rooms”

We came here for a concert at the Venetian but didn’t want to stay there - this was a great decision! The receptionist was incredibly friendly and there were no lines to check in or out. The hotel rooms are easy to get to - which isn’t the case for the other casino hotels where you need to walk through most of the casino. Would definitely stay here again.

Friendly and helpful staff”

Managed to get our room due to early arrival and late checkout to match our flight time. Front desk staff are helpful and not too late to book buffet breakfast at front desk at better rate than walk-in rate.

Exceptional”

It’s definitely a 5- star experience. We have 3 adults and 1 kid to stay at 2 queen beds. After we checked in, we received a box of gift to my daughter, including a bear, diaper, wet tissue, body lotion, etc... View is super nice, and we can see the Paris tower from our window and swimming pool also. We will come back again.

Excellent choice! Pampered with their services ”

Fidella Tee has shown an exampalry model of what it means to be of good listener and showing empathy to clients. She heard about my disappointment for not able to go up to the Elfiel , she offered 4 tickets for my family to watch the gondola. Splendid services and happy stay in Conrad. Great Job guys :)

Excellent location with the amazing view of Eiffel Tower! Staff are friendly and helpful. ”

Great location! Awesome service! Fantastic room for a great price! Easy access to all amenities. Excellent and perfect stay! This is one of the best hotel I have ever visited! Highly recommended! Thumbs up++++

Excellence service”

When I went to reception for my check in and I had told the staff that on my last time stay I have made complaint related to the room with smoke smell on the pillow, thus the staff takes initiative to help me to change all the bed cover, pillow.

Wonderful ”

Good Location , foods , hospitality My family look forward to visiting here next time

Perfect!”

Lovely. Huge room and excellent breakfast.

Nice hotel at a decent price”

This is at the heart of the Cotai strip. Short walk to most places.

Top notch 5 Star Service/Quality”

Staying in Cotai means spending beyond more than $200 a night. An area surrounded by many 5 stars hotels, I am glad I have chosen Conrad. Service is top notch from the hotel reception to the individual who helped make the bed. Location is perfect, connected to Veneizian by a sky bridge and has MacDonald’s, Kuofu Food Court , Starbucks etc within the compound. Hotel also free shuttle to airport & other places. A place I would come back again

Excellent”

We had a very great time staying at Conrad Macau. It was our Honeymoon trip, so the Hotel gave us upgraded room which has best view ever; Parisian with the "eiffel tower". We also been surprised by the basket of fruit and yummiest cheese cake not to mention the compliment Conrad-signature-teddy bear. The front office lady, Ms. Fancy was very helpful and giving us lot of information during our check in. She also took us into our room and explained about the room facilities. Surely gonna comeback to this hotel.

Excellent”

Great location, centrally located to everything. Large breakfast selection with fresh fruit juices! Gambling facilities at other hotels are more attractive and better. Becareful when you take the free airport shuttle bus, someone took 2 of our suitcase by accident, keep your eye when bus stops at other hotels. Hotel staff was able to retrieve our luggage.

Fantastic Hotel with terrible Guest”

Everything is fantastic...one of the best 5 star hotel. We stayed at 9th floor. It is supposed to be non smoking floor but not only the room smell so bad ( cigarette smell ) even the hallway smell terrible... you have to do strict rules of this non smoking regulation!!!

Marvelous, Exciting & Unforgettable”

Check in staff name Eric and concierge name Harland are very efficient and polite. Both the bell boys who send the luggage to our rooms are super polite too. For sure we will be back to Conrad if we are back to Macao again in future. We won't consider others hotels brand at all. But there's something quite disappointed us was one of the waitress at The Obit Restaurant (we can't get to see her name). Her attitude was super rude. We asked for coffee cup due to we didn't notice it was already set at the corner of our table. She answered us in very rude way's saying it's already here and with her eyes just looking at the cup which was set at the corner. Her reaction really irritates us and have condemned Conrad images. We would have given Conrad Staff review to 'Excellent' but due to her bad attitude we have choose 'Good' only.

Truly a 5 star Hotel”

The Hotel staff helps you feel welcomed. They provide free shuttle to almost all the area in Macau. Everything was ok except that we booked a non-smoking room but the room still smells like a smoking room so we have to transfer at the middle of the night because of the strong smell of cigarettes.

Nice”

The room we had is a junior suite and they upgraded us to a suite with larger living area. 2 large queen size bed, enough for 4 person stay. There are 2 bathroom which are delightfully huge. Staff are nice and professional. Morning buffet also satisfactory.

Cozy, Superb Nice and Convienient Hotel”

My stay at Conrad Macao-Cotai was great. The staff was helpful and the location is superb and convienient for everything. They have free shuttle bus for almost all the places. I definitely will come back and stay again.

excellent hotel”

stayed two nights with my 4 years daughter. very impressed with this hotel although we had some problem with our neighbour due to the noise they made. but finally we solved the problem.hotel rooms are clean and huge. staffs always helpful and polite. shopping centre and food court in the same complex of hotel, very convenience.will come back again.

Great stay! Helpful staff, fantastic spacious room”

We stayed at the junior suite with 2 queen beds. Upon arrival, the friendly staff from Conrad made us feel welcomed. Prompt check in, concierge offered more than what we asked for, which is wonderful and unexpected due to reputation of residents in hong kong n Macau in general. Room is spacious n clean, received the welcome bears n candies, kind gesture by hotel. Beds are big and comfortable. The bathroom is beautiful with all the amenities we needed. Nothing was too much to ask for, and room service was quick. Not a big fan of Macau but Conrad made it worthwhile. Will definitely stay here again if I have to return to Macau.