Perhaps the best on that side of Cotai!”

I have officially stayed at the St. Regis, the Conrad Macao, and the Sheraton, all located right next to each other on the Cotai strip, across from the Parisian and Venetian. I must say, the staff is friendly, the rooms have a couch, the mini bar comes stocked, and they have a great in room dining menu with fair prices, making this hotel the number one of the three. St. Regis and Conrad Macao offer similar price options, but the St. Regis does not have a couch in the same type of room, like the Conrad. The Sheraton is a little cheaper than both, but lacks the couch AND no stocked bar in their rooms (you have to order room service). So if I had to rank the three, Conrad # 1, St. Regis in a close 2nd, and Sheraton third.

“Luxurious Rooms! Excellent Service! ”

my friend decided to celebrate her birthday in macau. when in macau, we normally stay at the venetian hotel but after reading the reviews of conrad hotel on tripadvisor, we decided to try it and booked 4 rooms. from the moment we arrived at conrad hotel, we received warm welcome from the helpful staffs of the concierge. at the reception, we were checked-in by ms vanessa, who is a very gracious and accommodating front desk supervisor. i was upgraded to a suite room and my friend who is celebrating her birthday was upgraded to a premier suite. we were overjoyed. thank you ms. vanessa for the wonderful surprise. the rooms were new, luxurious, clean, very spacious and tastefully decorated with modern furniture and fixtures. the colors were well coordinated. the rooms had first class finishings. the bathrobes were warm and very soft. the slippers were classy. the beds and pillows were very comfortable. the suite room had 3 tv sets while the premier suite had 4 (it had a private tv room). one can also watch tv while soaking on the bathtub. the mini bar had nespresso coffee maker. the room is also equipped with an ipad/ipod docking station. i congratulate the management of the hotel for successfully addressing all the needs of their guests. we can’t ask for more. everything we needed was there. the hotel had a very relaxing ambiance. when we were inside the room, we felt so relaxed that we just celebrated there and ordered champagne from room service. the view from the room was the city of dreams wherein the 3 hotels in its cluster had dancing lights all night. it was like watching the harmony of lights of hongkong the whole night. thank you to all the professional staffs of conrad hotel. from now on, conrad hotel will be our home in macau and we will definitely recommend this to all our friends from manila.

Amazing hotel and very attentive staff”

This is my first experience with Conrad Hotel. We were traveling with my 1 year old son and my wife is still breast feeding, so we take great care in finding a hotel that could provide us with a family friendly environment and also a freezer facility to help freeze the extra milk so that we could carry back Malaysia after our stay. We started of rough. We arrived at Macau about 6.30pm, I recalled clicked the 'Arrange transport' option when I booked the hotel but no one were there to pick us up. We catch a hotel shutter bus to get to the hotel. Upon arrival the bus stopped Conrad, nobody approach us for our luggage. We have to drag it while carrying our son, literally infront of Conrad only helps arrive. The check in were fast, we were lead to our room by a helpful staff . Once the door was open we were overwhelm by the smell of cigarettes, despite we requested for a non-smoking room. Lucky for us was quick to act and he called the front desk immediately to request a change of room. After a short wait of 5mins we were upgraded to a Premium Suites which is 3times bigger than the room we originally booked. We were satisfy and happy with the upgrade. The in room dining staff were very efficient, we requested the hotel to help us store my wife’s milk into the hotel’s freezer and everytime we called they respond within minutes. The front desk staffs are very helpful, whenever they see me walked pass with a map on hand, they will approach me & help to write down the location I wish to visit in mandarin, so the taxi driver could refer. They even help us make booking for restaurant we intended to dine in, even though the restaurant is not part of Conrad. Overall Im very impress with the services I received here in Conrad. Certainly looking forward to experience Conrad again.

very relaxing stay”

If I made to rate Conrad, Macao, I would definitely give a 10/10. We were greeted by smiling staff showed up unexpected just few seconds after checking in, showed us one of the 2 rooms ( our other interconnecting room was not yet ready). To my surprise, this room I booked for my parents, was given an upgrade to a suite, thanks to you, my parents really appreciate for this kind gesture. After an hour, we were informed that the interconnecting room was ready, so my sister and I transferred our luggages. We had breakfast at Grand Orbit with plenty of choices. Everytime we were in the lobby, staff would greet us and ask hows our stay. . . never experienced such a concern from other 5 star hotels. Thanks Conrad for making our macau trip more enjoyable for the whole family.

Excellent hotel rooms in brand new complex”

We checked-in on time at 3pm, and as is often the case in Macau, the lobby was very busy, with a short queue of people waiting to check in. We were greeted and made to feel very welcome by the excellent staff. Within less than five minutes, we were being pointed towards the elevators to our room. The layout is unconventional since the hotels in the Cotai Sands complex are connected to a mall and a casino, so it is not immediately obvious where the hotel ends and the luxury shopping begins. The room itself was very comfortable, modern and well-equipped. Huge comfortable bed, Nespresso machine, large flat-screen TV, curved sofa and coffee table. The swimming pool was very hard to see, being directly below the window. The large bathroom was beautifully decorated and fitted out in a classical but contemporary style. Some nice gifts - Conrad teddy bear and jar of candies. We had afternoon tea in the lounge bar, which was fine and in a great-looking setting, but they seemed a little short-staffed and we had to wait a little. But the food and drinks were great once they arrived. The swimming pool deck has several small pools with interesting shapes; some of them heated like a bath, and some of them pretty cold. Not really comfortable in either, and impossible to swim laps. The pool bar menu looked good, however. Ordering breakfast in the room was a particular treat, arriving early with amazing presentation and everything exactly as ordered. One American breakfast was more than enough to fill us both up. Overall, the service was outstanding by Macau standards, and the quality of the hardware was also very impressive indeed

Marvelous, Exciting & Unforgettable”

Check in staff name Eric and concierge name Harland are very efficient and polite. Both the bell boys who send the luggage to our rooms are super polite too. For sure we will be back to Conrad if we are back to Macao again in future. We won't consider others hotels brand at all. But there's something quite disappointed us was one of the waitress at The Obit Restaurant (we can't get to see her name). Her attitude was super rude. We asked for coffee cup due to we didn't notice it was already set at the corner of our table. She answered us in very rude way's saying it's already here and with her eyes just looking at the cup which was set at the corner. Her reaction really irritates us and have condemned Conrad images. We would have given Conrad Staff review to 'Excellent' but due to her bad attitude we have choose 'Good' only.

It was a nice weekend getaway!”

We spent 2 days and a night in Conrad. Like every Conrad around the world, it offers the best food and lodging you can think of! as for Conrad Macau, it's more than I expected. I booked a deluxe pool view with two queen beds. Traveling with my 3-year-old and with my hubby's coffee soaked trousers (accident happens when you travel with kids!), we just wanted to check in and get him changed! it was a busy Saturday, the room I requested was not available but the staff offered to upgrade us to a suite but we had to wait for an hour so that he could get the room ready! well, we didn't have much choice but to check our bag and went shopping for a new pair of pants for my hubby! It's a short walk to the nearby Venetian megamall. We were in awe to come across with all different kinds of performers, to name a few, we saw a group of ladies playing music by the fountain, magic show, balloon making clown! The hour passed so quickly with NO nagging and complaining from my 3-year-old! :) We were astonished to see our room which was huge! There's a TV room, a living room, a bedroom with a superior king bed, and a gigantic bathroom equipped with a full size massage tub and a shower room for the whole FAMILY! No kidding :) We went to the pool. There are 4 small pools in all located on the fourth floor. 3 of those are heated pool (a bit too warm for the weather but still nice) :) we had fun!! The only cons would be the hotel is still quite new, things are still runny not as smoothly as expected! with the friendly staff and poolside assistants, problems were kind of sorted out....

Best customer service! ”

We've stayed at most of the hotels in Macao's Cotai strip but Conrad has provided us with the best customer service! We immediately got a room(even though we arrived early), got offered late check out(1pm, on a weekend!), a lovely birthday cake with handwritten card in our room as a surprise for my partner's birthday and several other little gestures which made us feel very welcomed. Conrad pool is nothing special compared to other hotels in the area but it's fine. We had a great stay!

Latest addition to Macau”

I was over in Macau for a couple of friend's birthday. We decided to try out Conrad as it has been recently completed. First impression of Conrad was positive. It gave me a very relaxed feel to the place and that's what i was after. We were greeted by the reception and the manager actually came and greeted us personally. The rooms are very large and the fittings are all quality stuff unlike so many hotels in Macau! The designer of this hotel paid a lot of attention to details and that is definitely a bonus for me. The only thing i find odd is the odd shaped pools... The whole pool consists of three parts and the generally feeling is each pool is small and the whole area is disconnected.. Overall, I loved Conrad and I would totally stayed there again..maybe I will sneak into Hardrock hotel's pool next time with my next stay;)

Beautiful hotel, excellent facility & service.”

stepped into conrad macao hotel, feel the warm and feel like vip. customer service officers are everywhere for any inquiry; very impressive. the room is big and very clean. we are provided with so many choice of tea beg and coffee brewer. the rest of the facilkities are standard. surprisingly we have earl grey tea beg here. the location is good; within walking distance to some other hotels and casinos. what surprise me is the water falls with design logos and welcome wordings; you must see it with you own eyes. as the hotel is within the vicinity with other 2 or 3 hotels, some facilities yet to complete. we had a technical problem in the room, what surprised was the front desk/customer manager came to attend the problem. we appreciate her prompt response and excellent service given to us; thank you ms venessa wong. for the 1st time, we feel at home away from home.

one of the best hotel in macau proven.”

1st time check in here, the staff was professional and approach customer needs, Bobby was the receptionist staff that handles me, he upgrades my booked room to bigger one, he offer to give us more toiletries and bath apparel because he was seeing us traveling 4 adults with 1 children, give us macau tour book, taxi coupon, and early check in, check in usually at 3pm but they allowee us to early check-in to the room at 1pm. From 3 hotel where i stayed in macau and hongkong only conrad approach me to offer and give more service to customer. Great stay, definitely will recommend this hotel if relatives will go to macau. The cons maybe the shuttle, conrad not provide alot of route for shuttle, but you can always search shuttle to galaxy or venetian if you want to wandering around macau.

Excellent Experience at Conrad Macau”

We went to Conrad Macau in June to celebrate my grandma's birthday. Upon arrival, we were greeted by polite staffs, who are all very attentive ALL THE WAY from arrival to checking in to showing us to our room. Wonderfully service ! Rooms are spacious and modern and housekeeping services are excellent as well. Special thanks to Mr. Chandran Morgon for arranging a small surprise for my grandma and also made the already wonderful experience in Conrad even better ! A truly 5 star experience, not only because of the beautiful hotel, but also because of the excellent services provided by ALL the staffs in the hotel. Thank you very much ! ! ! We will definitely stay in Conrad again when we visit Macau again !

A fantastic stay in Macao”

The Conrad Macao hotel is a great hotel located in the Cotai strip. It is serious value for money especially on discount as the rooms are superb, the breakfast was great, and location is very central to food, shopping, and casinos. I would definitely stay here again, a great hotel.

one of our Macao weekend trip HIGHLIGHT”

Glad I ended up booking with Conrad Macao Contai instead of the other popular and cheaper options like Holiday Inn (its adjacent hotel); the Venetian Macao Resort (so crowded with tourist in its lobby and everywhere...scary)... Best thing about Conrad is that they set it up in a way that you still feel you are in a 5 star hotel and not in a market place (with swarming loud tourist crowd ..). The Conrad staffs were really friendly and helpful. We even got upgraded to a Premier Suite. Our suite is a one bedroom suite that comes with a TV room, a big living room with a small dining table. Room is clean, bed and pillows are nice and soft - very comfortable. We were a party of 4 adults and the room can easily and comfortably fit 10 adults easily ! Will definitely stay in Conrad if I am back in Macao

Excellent service and hotel”

We stay in Conrad Macau for celebrating our 5th anniversary with our kids. As agoda sent wrong booking details to hotel, the counter staff cannot found our booking by my name. But luckily, hotel staff used an alternative method to found my booking by my credit card no and voucher id. Due to this issue, the check in time is a bit long but Amila is very professional staff and give some little gift to our kids. Once she knows it is our 5th anniversary, she said she will prepare a surprise to us and we will know it after we came back at night. After we have dinner outside and came back to our room, we found a cake on the dinning table with a hand writing card by Amila. I would like to say thank you to Amila for the cake and card. We will continue to choose Conrad Macau for our next Macau trip

Wow - as good as it gets”

as most of the comments on this site already say it is really a fabulous hotel to stay in. even by today's high standard of 5* luxury hotels in asia this place stands out as something special. the decor is high end from the moment you step inside but the real joy comes as you enter the room. it's a great size with tasteful but daring styles and really every amenity you can think of. i loved the huge bathroom and big sofa in the relaxation area. even a standard room is almost like a suite in other places. macau gets more like las vegas with every visit and this hotel matches that extravagant style. room service staff were great. you have to love the 8pm turndown service, with conrad bear included to dress up your bed. the important little touches are superb. we travelled with a 6 mnth old baby and the assistance was amazing. we got our own bottle sterilizer and bottle warmer plus a nice cot and a leather bound baaby box full of useful stuff. they really made our baby seem like a valued guest along with the adults. this is rare i think where kids are usually seen as a bit of an additional nuisance. i commend their family friendly nature and really going the extra mile to help out the parents. thnak you conrad - a great stay - we'll tell our friends!

Great stay! Helpful staff, fantastic spacious room”

We stayed at the junior suite with 2 queen beds. Upon arrival, the friendly staff from Conrad made us feel welcomed. Prompt check in, concierge offered more than what we asked for, which is wonderful and unexpected due to reputation of residents in hong kong n Macau in general. Room is spacious n clean, received the welcome bears n candies, kind gesture by hotel. Beds are big and comfortable. The bathroom is beautiful with all the amenities we needed. Nothing was too much to ask for, and room service was quick. Not a big fan of Macau but Conrad made it worthwhile. Will definitely stay here again if I have to return to Macau.

A Cut Above The Rest”

This hotel is the best of the 3 cluster property Sheraton-Holiday Inn-Conrad of the sands group. From their fabulous lobby decor and floral arrangements, the room amenities (love the bath robes and the slippers), to the service rendered by their top notch team, the 2 nights stay left us wanting nothing more. The concierge knowingly made alternative dinner reservations for our group at Antonio in lieu of Fernando's which wouldn't accept reservations, everything was spot in with their guest services team. The turn down bear and rubber duckie with dice in its belly were signature Conrad giveaways to take home the hotel with you. The only thing that i found odd was the extra charges for internet connection in the room. And during the check out, I paid for an umbrella but encountered a hiccup which was fortunately corrected by a great customer service agent. I got an email upon arrival in my home city from Cathy Debil from the Conrad, who took the initiative and went out of her way and sent an email to correct the hiccup. It was such a welcomed personal touch that erased the umbrella hiccup. Outstanding move and so I am now true blue Conrad believer. i can't wait for a return visit soon.

Great Comfort and Value for money!”

Comfortable and memorable trip ! My children love the room and we were welcomed by a jar of candies and Conrad teddy bear . We were also served with a delectable plate of fresh strawberries upon our late check-in . The chief concierge was very helpful and recommended many places of interests to us. Keep it Up. We truly enjoyed our stay in the comfort of this hotel. We will definitely choose Conrad Macao Hotel again . Thumbs Up!! :DDDD

Fantastic hotel, big rooms and good service.”

we were very happy that we booked our stay in conrad macao hotel. at first we were disappointed that they closed the club, but the manager was able to arrange a similar benefits, though we would have been happier if they will continue that club as we would definitely go back to conrad. even with that small incident, we had a very pleasant stay.. must i stay fantastic experience. i would like to commend the staffs, from the front office, to cashier and the lounge and housekeeping.