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9

Exceptional
/10
(1,231 reviews)See what guests said
Housekeeping4
View3
Breakfast1
See map

8.3

Excellent

Location rating score

Excellent location
Excellent for walking
Walkable places
Irish Hunger Memorial

60 m

New York Mercantile Exchange

80 m

Brookfield Place

110 m

Winter Garden

160 m

Poets House

160 m

Popular landmarks
The National 9/11 Memorial & Museum

430 m

Statue of Liberty

3.7 km

High Line

3.8 km

Empire State Building

4.5 km

Grand Central Terminal

5.3 km

Closest landmarks
New York Telephone Company Building

290 m

One World Observatory

300 m

Ground Zero

360 m

Manhattan Waterfront Greenway

370 m

Tribeca Performing Arts Center

420 m

Conrad New York Downtown

"Phenomenal staff, spotlessly clean, great room size."

Jane - February 24, 2022
Suite Accessible Conrad New York Downtown
 Conrad New York Downtown
Lobby Conrad New York Downtown
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Conrad New York Downtown

102 North End Avenue, Financial District, New York (NY), United States, 10281 - See map

Make your best journey to New York (NY) with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Financial District part of New York (NY), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Central Park. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Hilton CleanStay

Clean and Ready for you

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas."
  • 390 meters to public transportation

  • Free airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Value for money8.2
Location rating8.3
Nearest airportLaGuardia Airport (LGA)
Distance to airport13.8 km

Rooms available at Conrad New York Downtown

Excellent
Room comfort & quality

8.7

1 King Executive Suite
...
  • Room size: 66 m²/710 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Executive Suite Accessible Roll in Shower
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Luxury Corner Suite King Accessible Roll in Shower
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Corner Suite King Bed
...
  • Room size: 70 m²/753 ft²
  • Outdoor view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
1 King Deluxe Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Hudson River View Suite Hearing Accessible
...
  • Room size: 39 m²/420 ft²
  • River view
  • 1 king bed and 1 queen bed
Enter dates to see prices
1 King Hudson River View Suite
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
Enter dates to see prices
1 King Deluxe Suite Accessible Roll In Shower
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Hudson River View Suite - 1 King Bed
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Deluxe Suite With One King Bed And Sofabed
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Conrad New York Downtown?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Conrad New York Downtown?

For those who wish to drive their own cars, Conrad New York Downtown has a car park available for guests. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around New York (NY) with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Conrad New York Downtown?

Adults can enjoy breakfast offered with an additional charge of 25 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Conrad New York Downtown?

Conrad New York Downtown does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Conrad New York Downtown?

PATH is the closest train, metro, or bus station, about 390 m away from Conrad New York Downtown.

What restaurants are nearby Conrad New York Downtown?

Conrad New York Downtown is located in Financial District, famous for good restaurants such as Pick A Bagel, ATRIO Bar & Restaurant and North End Grill.

What popular shopping places are close to Conrad New York Downtown?

Conrad New York Downtown is located in Financial District area which features shopping places such as Century 21, Brookfield Place and H2O Plus.

What are popular attractions near Conrad New York Downtown?

Conrad New York Downtown is located in Financial District area, which is famous for attractions such as The National 9/11 Memorial & Museum, One World Observatory and St. Paul's Chapel.

What popular natural sightseeing spots are close to Conrad New York Downtown?

Conrad New York Downtown is located in the Financial District area, which is famous for natural sightseeing destinations such as Manhattan Waterfront Greenway, Zuccotti Park and Battery Park.

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Explore the neighborhood

What people love about Conrad New York Downtown

  • 9.6

    Exceptional
    Cleanliness

    "Phenomenal staff, spotlessly clean, great room size."

    Jane

    |

    February 24, 2022

  • 10

    Exceptional

    "It was an amazing experience I will use Conrad every month I return to New York."

    Ranetta

    |

    March 24, 2021

  • 9.6

    Exceptional

    "I would definitely stay here again."

    Tim

    |

    February 3, 2020

Overall rating:

9

Exceptional
1,231 reviews
Cleanliness
9.4
Facilities
8.5
Location
8.3
Read all reviews >
More about Conrad New York Downtown

More about Conrad New York Downtown

Conrad New York Downtown

Make everyday special with all that New York (NY) has to offer with a stay at Conrad New York Downtown.
At Conrad New York Downtown, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring New York (NY) is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Conrad New York Downtown.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
All rooms at Conrad New York Downtown are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Conrad New York Downtown are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Conrad New York Downtown offers an excellent variety of recreational facilities. A relaxing end to every day is possible with a visit to the salon, located right in the hotel. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

Don't spend all your time inside while in New York (NY)! A great museum trip can be had at The National 9/11 Memorial & Museum located 420 m away, with local art that provides a sense of the region. Be sure to stop by Top of the Rock located 5.8 km away, one of the most famous of all local landmarks.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

View

4 mentions

Housekeeping

3 mentions

Food & Dining

1 mention

Breakfast

1 mention

Languages spoken

  • English
  • Dutch
  • French
  • Portuguese
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Cat-friendly
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental
Food and dining
Breakfast options
  • American
Restaurants on site

ATRIO Wine Bar & Restaurant

  • Cuisine: American
  • Menu: Buffet
Location
102 North End Avenue, Financial District, New York (NY), United States, 10281
Excellent
Location

8.3

Airports

  • LaGuardia Airport (LGA)
    13.8 km
  • Teterboro Airport (TEB)
    16.2 km

Public transportation

  • PATH
    390 m
  • Chambers Street / WTC / Park Place Subway Station
    410 m

Hospital or clinic

  • Buy-Rite Pharmacy V
    1.3 km

Shopping

  • Macy's Herald Square
    4.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • The National 9/11 Memorial & Museum
    430 m
  • Statue of Liberty
    3.7 km
  • High Line
    3.8 km
  • Empire State Building
    4.5 km
  • Grand Central Terminal
    5.3 km
  • Broadway
    5.5 km
  • Times Square
    5.5 km
  • Top of the Rock
    5.8 km
  • Central Park
    7.0 km
  • The Metropolitan Museum of Art
    8.4 km

Nearby landmarks

  • Irish Hunger Memorial
    60 m
  • New York Mercantile Exchange
    80 m
  • Brookfield Place
    110 m
  • Winter Garden
    160 m
  • Poets House
    160 m
  • Brookfield Place - World Financial Center
    190 m
  • H2O Plus
    220 m
  • New York Telephone Company Building
    290 m
  • One World Observatory
    300 m
  • Ground Zero
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee0 USD

Extras

  • Breakfast charge (unless included in room price)25 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Number of rooms 463
Property announcements

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Conrad New York Downtown from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.4
Facilities8.5
Location8.3
Room comfort and quality8.7
Service8.9
Value for money8.2
High score for New York (NY)
Rating
9+ Exceptional (27)
8-9 Excellent (22)
7-8 Very Good (10)
6-7 Good (6)
<6 Below Expectation (5)
Time of the year
Mar - May (18)
Jun - Aug (15)
Sep - Nov (17)
Dec - Feb (20)
All guests (86)
All room types
All languages

Show reviews that mention 

Showing 70 verified guest comments
1234
8.3
Excellent
Tin from Hong Kong SAR, China
Business traveler
1 King Deluxe Suite
Stayed 3 nights in May 2013

Wonderful! ”

Staff, Room, Staff!

This is my third time staying at Conrad New York. Staffs are extremely friendly and helpful, particularly the Bellboy. They smiled and greeted all the guests who entered the hotel. I was there 6 months ago with my family and this time, I was there for business purpose. The Bellboy remembered me well and asked me how was my family doing. I was very impressed. The cleaning ladies and Front Desk are all very helpful and attentive, too. I went to the hotel the night before I checked in and requested for a twin room because a friend from Boston would come visit me with her baby. The lady at the Front Desk kindly sent the request for me. The next day when I checked in in the afternoon, another lady at the Front Desk said to me,’ I do not know how you get this room but we don't normally offer it to customer who did not book it in advance'. I was a bit shocked when I heard that as her manner was rather unfriendly. I explained to her if someone in needs has already booked the room in advance, they can have it. She shrugged. In general, I had a wonderful experience staying at Conrad New York. It is still my first choice of hotel in New York.

Reviewed May 26, 2013

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9.6
Exceptional
Wynter from Singapore
Solo traveler
Deluxe Suite With One King Bed And Sofabed
Stayed 6 nights in December 2019

Excellent stay in Downtown - don't book anywhere else! ”

I had booked 4 hotels during my 2-week trip to New York and Conrad Downtown was by far the best. It very clearly outshone The Peninsula, where I'd spent a lot more money to be greeted by rude staff. If you're looking for somewhere to stay downtown, I don't think you can do any better than this hotel. Everyone was friendly and greeted me, even housekeeping so it makes you feel truly welcome.

Reviewed January 06, 2020

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9.0
Exceptional
Xiu from Singapore
Couple
1 King Deluxe Suite
Stayed 3 nights in April 2014

Super pampered”

Full-suite, awesome service, comfortable beds

It was almost perfect. The lounge is really well designed, and the service staff was excellent. The rooms were big and comfortable, with really lush toilet and bath area. The bed was also really comfortable and we had a really great stay at Conrad. Room service was prompt and wifi was useful. Although the hotel is not right next to a Metro station, it is a nice walk from Conrad to Battery Park and Financial District to the Metro station. Path station is also close by, allowing quick access to Newark. Conrad doesn't disappoint!

Reviewed May 05, 2014

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10.0
Exceptional
Ranetta from United States
Couple
1 King Deluxe Suite
Stayed 1 night in March 2021

Friendliest Staff”

From the time I arrived I was treated special. Like I was the only person that mattered. From the valet, to the door man ( Who walked us to the elevator and pressed the button for us) to the front desk staff( Who gave exceptional service). It was an amazing experience I will use Conrad every month I return to New York. I would give more Stars if it was possible!!!!

Reviewed March 24, 2021

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8.7
Excellent
Robert from Indonesia
Family with young children
2 Doubles Deluxe Suite
Stayed 1 night in August 2012

Very clean & new hotel. quite spacious modern look”

by the name "Conrad" you already know the class

I like the comfortable bed best. also it has 2 Big LCD TV, but the location is a little to near to the quite north sides of New York, not for people who prefers crowds. but, it has a few decent restaurants nearby. overall I find it pretty satisfy, if you want to feel the real New York, you may not like this sort of hotel. but if you prefer the quite side of New York. it is very recommended.

Reviewed August 28, 2012

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10.0
Exceptional
Ben from Israel
Solo traveler
1 King Deluxe Suite
Stayed 2 nights in April 2013

Excellent ”

Modern very comfortable hotel. Good price. Location

I enjoied that so much. My third time in that hotel. Very nice rooms for New York standard. Location great. River view. Amazing roof bar. Worth the money ten times

Reviewed April 19, 2013

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7.0
Very good
Lukito from Indonesia
Group
Stayed 3 nights in December 2012

Nice hotel in financial district”

Price and view

I stayed in this hotel from 30 December - 2 January, so basically, I was spending my new year in New York City. I stayed here with my friend and we had a blast in New York City. The hotel was not expensive given the time, the room is big and nice. The downside is that is not located in the heart of the city so it was far for us to reach downtown. However this was a small issue given the superb transportation service of New York city. Overall the hotel is quite ok and I will recommend the hotel to my friends.

Reviewed February 01, 2013

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8.7
Excellent
Sue from United Kingdom
Couple
2 Doubles Deluxe Suite
Stayed 4 nights in May 2015

Not A Great Start But It Got Better!”

Stunning foyer and fast and efficient service at the Reception desk, rooms are beautiful and the beds are soooo comfy, 5 minutes walk from the new World Trade Centre.

We arrived very late at night after 16 hours of travelling to find the room I had booked was different to the one we were allocated on arrival! We were told that there were no more doubles available that night but they would be able to move us the next day, this meant we were unable to pack and settle in but as it was almost midnight we accepted the situation and my friend and I made our way up to our King Suite. The rooms are beautiful and the beds and pillows are really comfortable, hotel interior is stunning and there is very little noise heard within the hotel. Manager sorted our room change in the morning and offered credit on our hotel bill to make up for any inconvenience. When you step out of the back of the hotel the view of the 1World Trade Centre is amazing and although it is not Central you can soon access bus and ferry tours of the city fairly easily. Lovely walks along the Hudson River in the sunshine are a treat. We had a great time and would recommend staying at the Conrad.

Reviewed May 29, 2015

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9.3
Exceptional
ooi from Malaysia
Couple
1 King Deluxe Suite
Stayed 1 night in January 2014

Top notch”

Services, stay, room

One of the best Hilton hotel i have ever stay in around the world. Met my expectations, no complains. Location is more suited for business travelers and it is close to financial district and just 2 blocks away from ground zero.

Reviewed August 11, 2014

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9.6
Exceptional
Bogdan
Group
Deluxe Suite With One King Bed And Sofabed
Stayed 4 nights in December 2019

Perfect accomodation in Downtown”

The location is great, if you plan to stay in downtown. The rooms are huge for NYC, extremely clean and nice amenities. The hotel is new and has a fancy design. Definetely recommend it.

Reviewed January 02, 2020

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9.3
Exceptional
Paul from Australia
Couple
1 King Deluxe Suite
Stayed 3 nights in March 2013

Great quiet location in Manhattan value for money”

Location, service and well appointed

Modern hotel, excellent service and trendy bars/restaurants nearby. Close to subway world trade centre/financial district and shopping.

Reviewed April 03, 2013

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9.3
Exceptional
vonn from Philippines
Group
Stayed 3 nights in December 2012

Modern and Classy ”

Good place to realx with a nice view of the river

We had a great stay at the hotel. We like the modern design of the lobby which is fascinating. The staff are very pleasant and welcoming.The room was very spaciousand clean. The hotel is good place to stay for business people but not for the travellers seeking fun and leisure. Not much restaurants, bars or place to shop around.In short there is no nightlife nearby. You still have to take 15-20 minutes cab to reach the downtown. Though it is just few blocks away from the world trade center site.

Reviewed February 13, 2013

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7.0
Very good
Roger from Switzerland
Solo traveler
1 King Deluxe Suite
Stayed 4 nights in December 2012

Nice hotel”

nice, spacious rooms

Location might not be ideal for inexperienced NY travellers; if taking the subway does not bother you, the hotel is easy to reach and get around; hence, location no reason to not book (two blocks to next subway station). Nice, still new and spacious rooms for NY standards. Appreciated the Nespresso machine in the room and the two TV's. Few rooms with actual river view. For a "luxury" hotel, however, the hotel lacks atmosphere or charm throughout; be it in the rooms, the (large) lobby or other public areas. While free internet access with printer is offered in the business center, it still borders at being inacceptable that they try to charge USD 15/day for in-room internet access. Management: Change this, even if this might be NY standard (in the rest of the world, it is not). On the whole: Good stay, good value for money for the rate paid.

Reviewed December 27, 2012

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8.0
Excellent
CUI from China
Business traveler
2 Doubles Deluxe Suite
Stayed 1 night in September 2014

Good hotel location near Wall street”

Good hotel location near down town New York,comfortable room and friendly hotel staff

Good hotel location near down town New York, comfortable room and friendly hotel staff

Reviewed September 18, 2014

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8.3
Excellent
You-Jung from United States
Group
1 King Deluxe Suite
Stayed 2 nights in November 2012

Beautiful rooms and lobby”

Great service, cleanliness, courteous staff

I absolutely enjoyed staying at the Conrad Hotel. The lobby was amazing and the rooms were beautiful and clean. The staff was extremely courteous and accommodating. I needed a sofa bed and they were able to accommodate my request. The only critiques I had was that it was really difficult to find the ice machine on my floor and I also wished the roof top bar was open year round (winterize it). Otherwise, highly recommended!

Reviewed November 26, 2012

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8.3
Excellent
Michael from United States
Family with young children
1 King Deluxe Suite
Stayed 2 nights in December 2012

Great place for a Christmas visit to the city”

big rooms; nice lobby; location (out of busy areas)

We were happy to stay in the Conrad--away from the hectic areas during our Christmas visit. Rooms were great. Dining room was a little slow.

Reviewed December 26, 2012

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10.0
Exceptional
Lindsey from United States
Couple
1 King Deluxe Suite
Stayed 3 nights in May 2019

Affordable Luxury”

The location of this hotel is wonderful, and the hotel is even better. The lobby is well-maintained and has a great, clean scent. The rooms are very large for a metropolitan hotel, and the staff is attentive to every need. Breakfast was also very good, and had several options for those with allergies/dietary needs. I will definitely be staying here again when I come back to NYC!

Reviewed May 29, 2019

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10.0
Exceptional
Karthik from India
Business traveler
Stayed 3 nights in June 2013

perfect business hotel”

great location / great value for money / easy to access

The stay was perfect. Had meetings in long island the first day and NJ the 2nd day - Very easy access to the bridge / Tunnel and could be in minutes in NJ / Long Island. Though, a lot of my clients did not know about this hotel, which was surprising - The hotel was really the best choice for me.

Reviewed July 21, 2013

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10.0
Exceptional
Susan from United States
Family with young children
2 Doubles Deluxe Suite
Stayed 1 night in July 2012

beautiful hotel , great staff quiet location”

loved the spacious suites

Fantastic for families. Rooms had great space for NY

Reviewed August 03, 2012

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7.7
Very good
david from Australia
Couple
1 King Deluxe Suite Accessible Roll In Shower
Stayed 5 nights in December 2014

A good hotel but not 5 star”

Location, the lobby and the bed was nice

We booked a riverview room suite and had proof of that. When we arrived the concierge was snooty and when I asked if we had a riverview room, he sniffed at me and suggested I was trying to get an upgrade, which I wasn't. We went to the room and it was the wrong room, so after a good hour of haggling they gave me the room I paid for. Not a good start and it really dampened our spirits as this place looked so nice and I had booked this far in advance and we were looking forward to it. We then found out this hotel has no pool, no spa and no steam room, this I could not believe. Their gym was small and of little use. The room was nice and a nice bed, but the TV was poorly located in the sitting area and it looked cheap and was poorly done. The maids did a great job and the fellow who checked us out was excellent. So a good 4 star hotel in my view, not 5 star.

Reviewed January 08, 2015

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