Conrad Tulum Riviera Maya

5 stars out of 5
tooltip

Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Carretera Cancun Tulum 307, Tulkal Chemuyil, Xpu Ha, Tulum, Mexico, 77774

Highlights

Location

Great Swimming pool

Great food & dining

Top property facilities

Excellent room comfort & quality

Facilities

Private beach

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

About us

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Xpu Ha part of Tulum, this property puts you close to attractions and interesting dining options. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.
Your dates are popular among travelersUsers are booking a place in Tulum every 30 minutes on Agoda.com
Cleanliness 10.0
Facilities 9.6
Location 8.5
Service 8.5

Based on 11 verified reviews

Cleanliness

10.0

Facilities

9.6

Location

8.5

Service

8.5

Value for money

7.6

See map

8.5Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Playa Chemuyil
270 m
Riviera Maya Golf Club
1.3 km
Aktun Chen
1.3 km
Dolphinaris Tulum
1.3 km
Punta Sur viewpoint
2.3 km

Good to know

Value for money7.6
Location rating8.5

Select your room

1/15

Ceiba Presidential Suite 1 King Bedroom

186 m²/2002 ft²
Max 3 adults
1 king bed

Sea view

1/14

Ceiba Ocean View Suite King Bed

99 m²/1066 ft²
Max 3 adults
1 king bed

Ocean view

1/13

Ceiba Tropical View Suite with King Bed

99 m²/1066 ft²
Max 3 adults
1 king bed

Garden view

1/12

Tropical View Guestroom with King Bed

52 m²/560 ft²
Max 2 adults
1 king bed
Preferred by Couples

Ocean view

1/12

Ceiba Partial Ocean View Guestroom King Bed

52 m²/560 ft²
Max 2 adults
1 king bed

Ocean (partial view) view

1/12

Ceiba Governors Suite 1 King Bedroom

145 m²/1561 ft²
Max 3 adults
1 king bed

Ocean view

1/11

Ceiba Ocean View with King Bed

52 m²/560 ft²
Max 2 adults
1 king bed

Ocean view

1/9

Partial Ocean View Guestroom with King Bed

52 m²/560 ft²
Max 2 adults
1 king bed

Ocean view

1/8

Ocean View Guestroom with King Bed

52 m²/560 ft²
Max 2 adults
1 king bed

Ocean view

1/7

Ceiba Ocean View Guestroom with 2 Queen Beds

52 m²/560 ft²
Max 4 adults
2 queen beds

10.0

Exceptional

Room comfort and quality

Ocean view

Frequently asked questions

While relaxing at Conrad Tulum Riviera Maya, you can delight in the swimming pool facility to get your day started the right way with a splash for a rejuvenating morning or evening.

While staying at Conrad Tulum Riviera Maya, jump start your trip by visiting the closest attraction in walking distance to the property such as Playa Chemuyil.

Verified past guests that have stayed at Conrad Tulum Riviera Maya had an average nightly stay of 3 nights at this property.

Conrad Tulum Riviera Maya's most popular month where verified visitors have stayed the most is in October.

The average room rate for Conrad Tulum Riviera Maya in the past month is 615.22 USD, compared to city's average of 260.2 USD.

Past business travelers that have stayed at this property have given Conrad Tulum Riviera Maya an average rating of 9.5. You can look up more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Conrad Tulum Riviera Maya an average rating of 8.6. You can look up on more specific customer assessments, and comments by filtering for a specific type of verified guest travelers down in the review section.

Verified families with young children that have stayed at this property have given Conrad Tulum Riviera Maya an average rating of 8.8. You can look up more complete customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

The closest train, metro, or bus station is Tulum Bus station, 21179.39 m away from Conrad Tulum Riviera Maya.

The nearest airport to Conrad Tulum Riviera Maya is Felipe Carrillo Puerto Airport, 40.0 km away.

More about Conrad Tulum Riviera Maya

More about Conrad Tulum Riviera Maya

Experience Luxury and Tranquility at Conrad Tulum Riviera Maya

Nestled along the pristine shores of Tulum, Mexico, Conrad Tulum Riviera Maya offers an unparalleled blend of luxury, comfort, and natural beauty. This exquisite resort invites travelers to indulge in spacious, elegantly designed accommodations, where modern amenities meet the breathtaking Caribbean scenery. Whether you're seeking a relaxing getaway or an adventurous escape, Conrad Tulum provides the perfect setting to create unforgettable memories. Guests can enjoy a seamless check-in experience from 3:00 PM, allowing ample time to unwind and settle into their luxurious surroundings. Check-out is conveniently scheduled until 12:00 PM, giving visitors a leisurely morning to savor the stunning views and tranquil ambiance. Families are warmly welcomed, with children aged 3 to 17 staying free of charge, making this an ideal destination for multi-generational vacations or family retreats. Discover the magic of Tulum at Conrad Tulum Riviera Maya, where every detail is crafted for your comfort and enjoyment.

Luxurious Entertainment Facilities at Conrad Tulum Riviera Maya

Discover a world of relaxation and leisure at Conrad Tulum Riviera Maya, where exceptional entertainment facilities await to elevate your stay. Unwind in the inviting hot tub, offering a perfect retreat to relax and soak in stunning surroundings after a day of exploration. For those seeking social and recreational fun, the games room provides a lively space to enjoy a variety of entertaining activities with friends or family. Additionally, indulge in pampering treatments at the elegant salon, where expert stylists and beauty professionals ensure you look and feel your best throughout your stay.

Unparalleled Sports Facilities at Conrad Tulum Riviera Maya

Discover a haven for active travelers at Conrad Tulum Riviera Maya, where wellness and leisure seamlessly blend. The state-of-the-art fitness center is equipped with modern equipment, offering guests a perfect space to maintain their workout routines amidst a serene tropical setting. Whether you're an early riser or an evening exerciser, the fitness center provides an inspiring environment to stay energized during your stay. For ultimate relaxation and leisure, guests can enjoy the stunning outdoor pool, surrounded by lush greenery and stylish loungers. It’s the ideal spot to unwind, soak up the sun, or take a refreshing dip after a workout. Additionally, the pristine beach just steps away offers a picturesque backdrop for beach volleyball, swimming, or simply basking in the Caribbean sunshine. With these exceptional sports facilities, Conrad Tulum Riviera Maya ensures every guest’s active and leisure needs are beautifully met.

Exceptional Convenience Facilities at Conrad Tulum Riviera Maya

Experience seamless comfort and convenience during your stay at Conrad Tulum Riviera Maya, where every detail is designed to enhance your visit. Enjoy the ease of daily housekeeping to keep your space pristine, and take advantage of the laundry service to stay fresh throughout your trip. For your convenience, the hotel offers secure safety deposit boxes, ensuring your valuables are well protected.

Convenient Transport Facilities at Conrad Tulum Riviera Maya

At Conrad Tulum Riviera Maya, guests enjoy a range of transport amenities designed to enhance their stay and ensure seamless travel experiences. The hotel offers complimentary valet parking, allowing guests to conveniently drop off and pick up their vehicles without any hassle. For those who prefer to explore at their own pace, an onsite car park is available free of charge, providing easy access to the surrounding attractions and pristine beaches of Tulum. In addition to parking facilities, the hotel also provides curated tours, giving guests the opportunity to discover the natural beauty and cultural wonders of the Riviera Maya with expert guidance. Whether you're planning a day trip to explore local landmarks or simply want to enjoy the scenic drives along the coast, Conrad Tulum Riviera Maya’s transport services are designed to make your journey effortless and enjoyable, ensuring your focus remains on creating unforgettable memories.

Luxurious Room Facilities at Conrad Tulum Riviera Maya

Experience ultimate comfort and convenience in the beautifully appointed rooms of Conrad Tulum Riviera Maya, where modern amenities meet elegant design. Each room is equipped with air conditioning to ensure a cool and comfortable stay, along with plush linens and blackout curtains that create a restful environment. Unwind on your private balcony or terrace, offering stunning views and a perfect space to relax outdoors. Inside, you'll find a well-stocked mini bar, refrigerator, and complimentary tea, providing added convenience during your stay.

Exquisite Dining Experiences at Conrad Tulum Riviera Maya

Indulge in a culinary journey at Conrad Tulum Riviera Maya, where the hotel’s exceptional restaurant offers a diverse menu crafted with fresh, local ingredients. Whether you're craving authentic Mexican flavors or international cuisine, the restaurant provides a sophisticated setting to enjoy your meals in style. For added convenience, guests can also take advantage of the attentive room service, allowing you to savor delicious dishes in the comfort and privacy of your own room. Daily housekeeping ensures that your stay remains seamless and comfortable, maintaining a pristine environment so you can focus on relaxation and enjoyment during your time in Tulum.

Luxurious Room Options at Conrad Tulum Riviera Maya

Discover a range of exquisite accommodations at Conrad Tulum Riviera Maya, designed to cater to diverse preferences and needs. Guests can choose from elegant Ocean View Guestrooms with a King Bed or opt for the charming Partial Ocean View Guestrooms, also featuring a King Bed. For those seeking a more tropical ambiance, Tropical View Guestrooms with a King Bed or Two Queen Beds offer a serene retreat. Families and groups will appreciate the spacious Ceiba Family Suite with two bedrooms, offering flexibility with either two Double Beds or a King Bed, as well as the Ceiba Ocean View Suite and Tropical View Suite with King Beds. For added luxury, the Ceiba Governors Suite and Presidential Suite provide refined comfort with their exclusive layouts. Additionally, accessible options such as the King Mobility Accessible Room ensure all guests enjoy their stay seamlessly.

Discover the Hidden Paradise of Xpu Ha in Tulum, Mexico

Nestled along the stunning Caribbean coast, Xpu Ha is a tranquil haven just a short drive from the vibrant town of Tulum. Known for its crystal-clear turquoise waters and powdery white sands, this idyllic beach offers a perfect escape for travelers seeking relaxation and natural beauty. The calm, shallow waters make it an ideal spot for swimming, snorkeling, and paddleboarding, allowing visitors to immerse themselves in the vibrant marine life and coral reefs just offshore. Beyond its breathtaking shoreline, Xpu Ha is surrounded by lush tropical foliage and charming local eateries that serve authentic Mexican cuisine. The area exudes a peaceful, laid-back atmosphere, making it an excellent retreat from the bustling city life. Whether you're lounging under the sun, exploring the vibrant underwater world, or enjoying fresh seafood by the beach, Xpu Ha provides a quintessential Riviera Maya experience that captures the essence of Caribbean paradise.

Seamless Journey from Tulum’s Airports to Conrad Tulum Riviera Maya

Arriving at the nearest airports to Tulum, Mexico, guests seeking luxury and comfort can choose from two convenient options: Cancun International Airport (CUN) or Cozumel International Airport (CZM). Cancun International Airport, approximately a 1.5 to 2-hour drive from Conrad Tulum Riviera Maya, is the most popular gateway for travelers heading to this stunning beachfront resort. Upon arrival, guests can opt for a private transfer, which can be booked in advance for a hassle-free experience, or rent a car for the flexibility to explore the scenic Riviera Maya at their own pace. The drive from Cancun offers breathtaking views of the Caribbean coast, making the journey part of the vacation experience itself. For those arriving at Cozumel International Airport, a short ferry ride to Playa del Carmen followed by a scenic drive will lead you to your luxurious retreat in Tulum, though this option is less direct and typically suited for travelers already exploring the island. Once you arrive in Tulum, a scenic 30-minute drive along the coastal highway will bring you directly to Conrad Tulum Riviera Maya in Xpu Ha. The resort’s prime location along the pristine Caribbean shoreline ensures a smooth and enjoyable transition from your flight to your luxurious stay. Whether you choose a private transfer, shuttle service, or rental car, the journey promises stunning ocean views and a warm introduction to the beauty of the Riviera Maya. From the moment you step off the plane, Conrad Tulum Riviera Maya is ready to welcome you with its signature blend of elegance, comfort, and spectacular natural surroundings.

Explore the Natural Wonders and Local Attractions Near Conrad Tulum Riviera Maya

Guests staying at Conrad Tulum Riviera Maya are perfectly positioned to explore some of the most stunning natural landmarks in the region. Just a short drive away is the breathtaking Cenote Santa Cruz, a crystal-clear freshwater sinkhole perfect for swimming and snorkeling amid lush surroundings. The pristine beaches of La Playa Xpuha and Kantenah Bay offer tranquil waters and soft sands, ideal for relaxing, sunbathing, or enjoying water activities. For those seeking adventure, Xel Ha is a renowned ecological park featuring snorkeling, zip-lining, and other exciting outdoor experiences amidst vibrant marine life and lush jungle scenery.

Exquisite Dining Options Nearby

Guests staying at Conrad Tulum Riviera Maya will find a delightful array of nearby dining experiences to satisfy every craving. Just a short stroll away, El Ultimo Maya offers authentic local flavors in a warm, inviting atmosphere. For a relaxed beachfront meal, La Buena Vida Restaurant and La Playa Xpu Ha Restaurant & Beach Club provide stunning ocean views alongside delicious seafood and international dishes. La Lunita presents a sophisticated setting with fresh, innovative cuisine, while Aroma y Gusto delights with its aromatic, flavorful offerings. For those craving grilled specialties, Chilitos Grill is the perfect spot, complemented by the traditional tastes at El Arbolito. For a unique culinary adventure, Nikkei Mashua Restaurant combines Japanese and Peruvian influences, offering a fusion of bold flavors in a vibrant setting. These diverse options ensure that every meal during your stay will be memorable and satisfying.

Luxury Meets Value: Comparing Conrad Tulum Riviera Maya's Room Rates to Tulum's Average

The Conrad Tulum Riviera Maya offers an exceptional stay with room prices ranging from $401 to $450, positioning it as a premium choice for travelers seeking luxury and comfort. This price point reflects the hotel's upscale amenities, stunning oceanfront views, and world-class service, making it an ideal destination for those looking to indulge during their visit to Tulum. In comparison, the average hotel room in Tulum generally costs between $201 and $250, making the Conrad Tulum Riviera Maya a more exclusive and luxurious option. While it commands a higher price, guests can expect a superior experience that justifies the investment, from elegant accommodations to personalized service. For travelers seeking a blend of opulence and memorable experiences, the Conrad stands out as a top-tier choice in the vibrant and picturesque setting of Tulum.

Exceptional Facilities and Impeccable Cleanliness at Conrad Tulum Riviera Maya

Guests consistently praise Conrad Tulum Riviera Maya for its outstanding facilities, which offer a luxurious and comfortable retreat in the heart of Tulum. The hotel’s commitment to cleanliness is truly remarkable, with a perfect rating that reflects its dedication to maintaining pristine environments for every guest. Whether relaxing by the pool, enjoying the elegant amenities, or exploring the stunning surroundings, visitors find the experience both rejuvenating and memorable. The hotel also excels in providing excellent staff performance, ensuring that every need is met with professionalism and warmth. While the overall value is highly appreciated, the location offers a convenient base for exploring the vibrant Tulum area. With these impressive features, Conrad Tulum Riviera Maya continues to stand out as a top choice for travelers seeking a blend of luxury, cleanliness, and attentive service.

Show less

Amenities and facilities

Exceptional9.6

Facilities

Languages spoken
  • English
  • Japanese
  • Spanish
Outdoor
  • Bicycles
Accessibility
  • Facilities for disabled guests
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Body wrap
  • Computer station
  • Diving
  • Fitness center
  • Game room
  • Golf course [on-site]
  • Gym/fitness
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Spa/sauna
  • Swimming pool
  • Swimming pool [outdoor]
  • Tours
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area unavailable
  • Terrace
  • Wi-Fi for special events
For the kids
  • Family/child friendly
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking
Available in all rooms
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Complimentary tea
  • Free bottled water unavailable
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – LAN
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Radio
  • Satellite/cable channels
  • Seating area
  • Shower
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels

Location

Carretera Cancun Tulum 307, Tulkal Chemuyil, Xpu Ha, Tulum, Mexico, 77774

Excellent8.5

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 3-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
The property
  • License Id / Local Tax ID/ Entity Name009-007-007445/2025

Reviews of Conrad Tulum Riviera Maya from real guests

tooltip

All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.9
  • Cleanliness score 10 out of 10 and is a high score in Tulum
    Cleanliness10.0
  • Facilities score 9.6 out of 10 and is a high score in Tulum
    Facilities9.6
  • Location score 8.5 out of 10 and is a high score in Tulum
    Location8.5
  • Service score 8.5 out of 10 and is a high score in Tulum
    Service8.5
  • Value for money score 7.6 out of 10 and is a high score in Tulum
    Value for money7.6
High score for Tulum

Rating

9+ Exceptional (4)
8-9 Excellent (0)
7-8 Very Good (2)
6-7 Good (1)
<6 Below Expectation (1)
Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 3 reviews
sentiment-positive-indicator
33% Positive
sentiment-negative-indicator
66% Unfavourable

Room comfort

Mentioned in 2 reviews
sentiment-positive-indicator
50% Positive
sentiment-negative-indicator
50% Unfavourable

Restaurant options

Mentioned in 1 reviews
sentiment-positive-indicator
100% Positive

Property facilities

Mentioned in 1 reviews
sentiment-positive-indicator
100% Positive

Pool

Mentioned in 1 reviews
sentiment-positive-indicator
100% Positive

Location

Mentioned in 1 reviews
sentiment-positive-indicator
100% Positive

Dinner

Mentioned in 1 reviews
sentiment-negative-indicator
100% Unfavourable

Check in

Mentioned in 1 reviews
sentiment-negative-indicator
100% Unfavourable

Breakfast

Mentioned in 1 reviews
sentiment-negative-indicator
100% Unfavourable

Air conditioning

Mentioned in 1 reviews
sentiment-negative-indicator
100% Unfavourable
Showing 8 verified guest comments
Changed to review page 1
  1. 8.0
    Excellent
    Huong from United Arab Emirates
    Business traveler
    Tropical View Guestroom with 2 Queen Beds
    Stayed 1 night in November 2025

    “very disappointing services ”

    from check in to end multiple issue 1. check in slowly 2. charge dinner that I did not use 3. release deposit late I told to my people better stay in 3 star hotel I feel more relax.

    Reviewed November 26, 2025
  2. 10.0
    Exceptional
    Sonny from United States
    Business traveler
    1 KING MOBILITY ACCESSIBLE W/ ROLL IN SHOWER
    Stayed 3 nights in July 2025

    “Conrad Tulum”

    Very nice and relaxing Hotel, quit and peaceful

    Reviewed July 28, 2025
  3. 8.0
    Excellent
    SIMON from Hong Kong SAR, China
    Couple
    Partial Ocean View Guestroom with King Bed
    Stayed 3 nights in December 2024

    “Our Conrad stay - good and bad”

    Overall the hotel and spacious and beautiful and large swimming pools and good Mexican food. Beach is beautiful with golf car to send to the lobby. Staff at the entrance was excellent in helping us arranging transportation and moving luggages. We are used to exceptional service from Conrad around the world. However, not all hotel staff we are well trained especially the front desk kept addressing us with the wrong surnames, but after we gave the feedbacks to the hotel they treated us very nicely. However, it was not “first time right” which should be Conrad’s priority. The breakfast was overpriced and lack of service (“our coffee machine is broken” but next door they have a coffee shop who could help out. In the room itself, the air-conditioning was very noisy and made it hard to sleep without earplugs. Japanese restaurant serves westernised Japanese food and pricy for what you get. Overall, is it worth it? Yes but Conrad needs to make an effort to improve as des rubes above or reduce the price.

    Reviewed December 21, 2024
  4. 10.0
    Exceptional
    Hal from United States
    Couple
    Ocean View Guestroom with King Bed
    Stayed 4 nights in November 2024

    “Great Resort!”

    Beautiful property, friendly staff, excellent service, we loved the room accommodations, and the food at all of the dining locations was absolutely delicious!!

    Reviewed December 05, 2024
  5. 6.4
    Good
    Rael from South Africa
    Couple
    Tropical View Guestroom with 2 Queen Beds
    Stayed 5 nights in May 2023

    “In the middle of nowhere ”

    Good hotel. Staff can't talk much English and the beach is poor

    Reviewed December 23, 2023
Changed to review page 1

This is a popular property. Don't miss out!