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Copthorne Orchid Hotel Penang
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7.5 Very good location
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7.5Location
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Copthorne Orchid Hotel Penang

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From 5516 reviewsSee what guests said
6.9
  • Airport transfer

  • 250 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms

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Room choices
Executive Suite
...
  • Sea view
  • 90.7 m²/976 ft²
  • 1 super king bed or 2 singl...
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Junior Suite Terrace Wing
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  • Sea view
  • 51.1 m²/550 ft²
  • 1 king bed or 2 single beds
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Junior Suite Tower
...
  • Sea view
  • 46 m²/495 ft²
  • 1 king bed or 2 single beds
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Standard Room
...
  • Partial sea view
  • 33.3 m²/358 ft²
  • 1 king bed or 2 single beds
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Deluxe Room
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  • Sea view
  • 45.3 m²/488 ft²
  • 1 king bed or 2 single beds
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Superior Room
...
  • Sea view
  • 33.3 m²/358 ft²
  • 1 king bed or 2 single beds
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Verified guest reviews

Agoda Reviews (5516)Booking.com Reviews (2799)
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Cleanliness6.7
Facilities6.4
Location7.5
Room comfort and quality7.0
Service7.1
Value for money7.0
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9.2
Nashita from Malaysia
Family with young children
Standard Room
Stayed 1 night in January 2018
Home away from home
I live just opposite but I will frequently check in just to have a simple leisure time away and to be with the family even if its for a night. You dont have to travel far to have quality time with family and Copthorne gives me just that.
Reviewed January 12, 2018
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4.0
Han from Canada
Family with young children
Junior Suite Tower
Stayed 3 nights in December 2017
Acceptable
We were in two junior suite rooms, the towel was not clean and dirty and smell disgusting, shower curtains in both rooms were not clean dark moldy and smell awful. The pillows smell really bad! There were ants crawling in the coffee tray and underneath the tray was opened packet of sugar where the ants were going after. We asked house keeping to change towels, clean the tray we got a very rude and bad attitude staff. My husband rather bring the pillows to front desk to ask for exchange. Bed sheets were stained. We did not like their breakfast, its very lousy food. We paid in advance for 3 days so we had no choice to put up with this REALLY BAD EXPERIENCE. Do not stay in this hotel.
Reviewed January 09, 2018
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6.0
Chee from Malaysia
Family with young children
Standard Room
Stayed 1 night in January 2018
Old hotel without much upgrade after 30 years
Old hotel without much upgrade after 30 years except the TV and 50Mbytes wife. Room key still the old key type. Towels are old, Bed is hard.
Reviewed January 07, 2018
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5.6
Imma from Malaysia
Couple
Superior Room
Stayed 1 night in December 2017
Disspointed
Booked room for 2 days but i need to change room. I had called & informed to hotel earlier that i request to stay 2 night at same room even i booked in different channel.
Reviewed January 05, 2018
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10.0
Nikhil from India
Family with young children
Standard Room
Stayed 2 nights in October 2017
Exceptional
Everything was just perfect except that one can find difficulties in arranging the taxi to go to town. However hotel staff is very helpful. Rooms are clean and well maintained.
Reviewed January 03, 2018
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5.6
Nirmala from Malaysia
Couple
Standard Room
Stayed 1 night in December 2017
Above average
Preferbly hotel fare without breakfast during peak season. To check the electric kettle always before any occupancy since the electric kettle cause electricty cut off after switched on
Reviewed January 02, 2018
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2.0
Teik from Malaysia
Solo traveler
Standard Room
Stayed 2 nights in December 2017
Acceptable
Everything just too bad, the range price for this hotel should RM100-RM150.
Reviewed January 02, 2018
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9.2
Halimahtul from Malaysia
Family with teens
Junior Suite Tower
Stayed 2 nights in December 2017
Everything was great except for boring breakfast
Chefs should be more creative at changing daily breakfast. Same thing every day. No dessert. Noodles and fried rice no taste at all. Shouldn’t the chef taste it first before serving? For a 4 star rating hotel,people really can’t accept it. Come on chef!! Don’t be lazy ! If you don’t like your job just quit!
Reviewed January 02, 2018
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5.2
Andrew from Malaysia
Family with teens
Superior Room
Stayed 2 nights in December 2017
Disspointing
Amneties are old. 4 star hotel with 2 star breakfast and its an old hotel. My Junior Suite door doesn't automatically locked when closed. You need to manually lock it. Bathroom shower is tricky too. Took me sometime to figure out how to switch the water from bath to shower....you need to use lots of strength to do this. Balcony was dirty. Very dissapointing stay.....
Reviewed January 01, 2018
Dear Andrew, We appreciate you taking the time to give us a detailed review of your stay. We are devastated to hear the your overall stay has been a disappointing one. Please rest assured your feedback has been channeled to relevant departments for rectification and improvement measures; we are gradually improving our hotel by minor refurbishments and now in the midst of planning for an overall upgrading of facilities and rooms to provide our valued guests with a more comfortable stay. We hope you will give us another chance as we will definitely show improvements in our services. The Management
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Copthorne Orchid Hotel Penang
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2.8
Tomoka from Australia
Family with young children
Superior Room
Stayed 2 nights in December 2017
Awful and very disappointing
Checking in was fairly straightforward, nothing really to complain about on the reception desk. From the moment we stepped foot into the room, it felt mushy and uncomfortable. Facilities in the room were old and worn, nothing like the photos on the various websites - it’s pretty obvious that they used overly enhanced photos of the hotel. We had to complain and request for new pillows and blankets as they smelt bad (like wet hair) and had stains on them. The room was obviously not cleaned thoroughly prior as we found used tissues and half used toothpaste. The carpet was old, stained and dirty. The shower was old and had a setting of cold + low flow or scalding hot + high flow - absolutely useless. There were leaks too. Went to the swimming pool and towels loaned were old and torn. Overall a terrible experience. Thanks for ruining the holiday, especially as we had so high hopes of this place.
Reviewed December 31, 2017
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Wed, 24 Jan 2018 - Thu, 25 Jan 2018(1 night)