Good6.3
Based on209reviews
Costa Villa Beach Resort
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Swimming pool
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7.1 Very good location
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7.1Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Bar

  • Airport transfer

  • Garden

  • Restaurants

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More about Costa Villa Beach Resort

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Verified traveler reviews

Agoda Reviews (209)
Booking.com Reviews (30)

5.8

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  • Cleanliness 6.1
  • Facilities 4.5
  • Location 7.1
  • Room comfort and quality 6.8
  • Service 6.5
  • Value for money 6.5
  • Food and dining 5.4
Good
based on 7 reviews
  • Cleanliness 6.9
  • Facilities 4.0
  • Location 7.4
  • Room comfort and quality 5.5
  • Service 7.1
  • Value for money 6.3
  • Food and dining 6.0
  • Cleanliness 6.2
  • Facilities 4.6
  • Location 7.4
  • Room comfort and quality 7.0
  • Service 6.5
  • Value for money 6.5
  • Food and dining 5.7
  • Cleanliness 6.4
  • Facilities 6.0
  • Location 6.9
  • Room comfort and quality 6.5
  • Service 7.2
  • Value for money 6.3
  • Food and dining 4.9
Review score
  • Cleanliness 5.5
  • Facilities 3.5
  • Location 6.1
  • Room comfort and quality 6.3
  • Service 5.5
  • Value for money 5.8
  • Food and dining 5.1
  • Cleanliness 5.7
  • Facilities 3.7
  • Location 7.0
  • Room comfort and quality 6.0
  • Service 6.7
  • Value for money 6.6
  • Food and dining 5.3
  • Cleanliness 6.4
  • Facilities 4.7
  • Location 7.4
  • Room comfort and quality 7.6
  • Service 6.8
  • Value for money 7.0
  • Food and dining 5.5
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Room type
  • Standard Room
  • Quad Room
  • Family Room
  • Apartelle

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2.8
JoAnn from Philippines
Family with young children
Quad Room
Stayed 2 nights in May 2017
Disappointing stay!”
I'm wondering how it got good reviews here. I'm starting to doubt Agoda's ratings. The only good thing about this place is that it is close to the highway and close to the beach. Other than that, nothing. I don't want to be unfair to them but I have stayed in many hotels and theirs is by far the worst that I stayed in. This place isn't exactly expensive and isn't exactly cheap. And we weren't expecting luxury but you'd at least hope that the place is clean and well-maintained. But it is not! We got three rooms and the door to the standard room was almost split in the middle. A board was nailed to keep it together. The bathroom's floor was dirty and had footprints inside. The quad room that we got was the one in the best condition. But the apartelle room, it looks like it hasn't been cleaned for months. There was dried up sand all over the floor! The ground floor looked like it had airconditioning before but they removed it (there was a hole in the wall) and it was soooo hot. They only provided 1 electric fan so when you eat, it's like eating in a sauna. The sink in the kitchen had a leak and water was flowing through the kitchen floor! They did nothing to fix it. It's a safety hazard! Also, the cushion for the extra beds were so thin! It's just 1 inch thick and made no difference with sleeping on the floor! The sheets and towel are old and some had holes. The foot rugs belong to the trash already but they still use it. But all of these you can get past them if only they had good service. But their service is the WORST part. The owner was okay to talk to because he allowed us to upgrade one of the rooms but other than that, it's all disappointment. They are not friendly or accommodating. When you talk to them, they wouldn't even look at you and just answer in a mumble. They don't do daily cleaning and won't change rugs or towels unless you ask them. And this is the worst encounter: They offer free use of their grill so we asked to borrow it. They said another g
Reviewed May 18, 2017
1 traveler found this review helpful. Did you? |
2.8
JoAnn from Philippines
Family with young children
Standard Room
Stayed 2 nights in May 2017
Disappointing stay!”
I'm wondering how it got good reviews here. I'm starting to doubt Agoda's ratings. The only good thing about this place is that it is close to the highway and close to the beach. Other than that, nothing. I don't want to be unfair to them but I have stayed in many hotels and theirs is by far the worst that I stayed in. This place isn't exactly expensive and isn't exactly cheap. And we weren't expecting luxury but you'd at least hope that the place is clean and well-maintained. But it is not! We got three rooms and the door to the standard room was almost split in the middle. A board was nailed to keep it together. The bathroom's floor was dirty and had footprints inside. The quad room that we got was the one in the best condition. But the apartelle room, it looks like it hasn't been cleaned for months. There was dried up sand all over the floor! The ground floor looked like it had airconditioning before but they removed it (there was a hole in the wall) and it was soooo hot. They only provided 1 electric fan so when you eat, it's like eating in a sauna. The sink in the kitchen had a leak and water was flowing through the kitchen floor! They did nothing to fix it. It's a safety hazard! Also, the cushion for the extra beds were so thin! It's just 1 inch thick and made no difference with sleeping on the floor! The sheets and towel are old and some had holes. The foot rugs belong to the trash already but they still use it. But all of these you can get past them if only they had good service. But their service is the WORST part. The owner was okay to talk to because he allowed us to upgrade one of the rooms but other than that, it's all disappointment. They are not friendly or accommodating. When you talk to them, they wouldn't even look at you and just answer in a mumble. They don't do daily cleaning and won't change rugs or towels unless you ask them. And this is the worst encounter: They offer free use of their grill so we asked to borrow it. They said another g
Reviewed May 18, 2017
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5.6
Maria from Philippines
Family with young children
Standard Room
Stayed 1 night in May 2017
Facilities ”
Needs upgrading the sink is not working. The sinkhole is clogged. The swimming pool has lots of chlorine not good for kids. The beach is great.
Reviewed May 16, 2017
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2.8
John from Philippines
Couple
Standard Room
Stayed 2 nights in October 2016
Acceptable”
door was hard to close, notified caretaker but didn't fixed it. free breakfast not good also.
Reviewed May 02, 2017
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5.6
Klarisse from Philippines
Couple
Standard Room
Stayed 1 night in April 2017
Above average”
We really got what we paid for. The room was decent, but we weren't allowed to check-in 'til 2pm (the online voucher said check-in was at 1pm). The room was pretty plain. Staff members weren't that friendly and they looked uninterested. Pool was underwhelming compared to what photos show.
Reviewed April 24, 2017
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2.8
Cherrel from United Kingdom
Family with young children
Standard Room
Stayed 2 nights in April 2017
Our 2nd stay in Costa Villa”
We stayed twice first in 2015. At that time the rooms were in reasonable condition. This April 2017 we were very disappointed , the rooms are in a poor state with damage, blocked sink for the whole duration an often no water. Most staff were very miserable and in the restaurant got our orders wrong, probably because under payed for the hours they work. The owners seem more interested in keeping there numerous vehicles up to date. The swimming pool water was unclean. My son loves swimming, he jumped in and immediately got out with his eyes stinging . I do not recommend staying here, there are numerous places to stay nearby and nearer the beach and restaurants. On the last day we were due to check out at 12, however at 11am the water and electricity were turned off, I was having a shower at the time. My husband subsequently fell down the stairs badly bruised his back and cut his elbow due to the very dark wood furnished room and slippery stairs with with no lights, very disappointed.
Reviewed April 09, 2017
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4.4
Shelly from Philippines
Group
Quad Room
Stayed 1 night in January 2017
Elyu”
Good location so so facilities
Reviewed April 03, 2017
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8.4
Topin from Philippines
Group
Standard Room
Stayed 1 night in March 2017
Good experience with little (excusable) inconveniences. ”
Value for money - you get more than you paid for. The room was big enough for 2 people and we had our own bathroom. Location is great! Easy to find and the place looks good for its price. The pool is a little too small - when other guests are in it's already too crowded. But it's okay since it's very very close to the beach. The breakfast was very disappointing. 1 piece of hotdog + fried sunny side up egg + plain rice. There was no choice. At night, the other guests in other rooms were too noisy - they were drinking in the common spaces. The staff did not even ask them to quiet down. Apparently, there are no signage that informs the guests to tone down the noise at night time. There is no such policy. Food in the restaurant is great and really reasonably priced. Overall, the experience is good with only a few (excusable) inconveniences. :D
Reviewed March 28, 2017
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6.4
Cary from Philippines
Group
Quad Room
Stayed 1 night in June 2016
Ok resort near the surfing area”
The resort is at the tail end of the surfing area in San Juan. The resort layout is a bit confusing -- seemed that they maximized the space to accomodate more rooms. What we liked is that they have a mini-cottage in front of the beach where we stayed up all night.
Reviewed March 17, 2017
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6.4
Rossiel from Philippines
Couple
Standard Room
Stayed 1 night in March 2017
dinner menu should include grilled seafood”
Should put up a restaurant offering grilled seafoods. It is kind of ironic that no grilled seafoods in the menu while it is very close to the beach
Reviewed March 14, 2017
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