Costabella Tropical Beach Hotel

The ambience and the interiors are very well done. The platform near the beach is very nice. We were travelling with mixed aged group from 7 till 75, so choice of food for varying palette was important to us. Both the restaurants had good food. We liked the recreational activities in the hotel. The bigger pool was under maintenance, so we couldn't enjoy it completely as the secondary pool was crowded.

It was our second time to stay in Costabella. The first one (last April 2018) was great. However, during our recent stay (January 2019) we had some problems. We booked for 2 rooms. 1- rooms were not yet available by 3PM (check-in time; even after 3:20 which they promised the rooms’ availability (housekeeping issue) 2- we were expecting for bathtubs, but there are none. Despite the problems the receptionist was able to help us and resolve the issues. 1- she gave us one spare room to stay in for a while waiting for our (supposed to be) rooms. 2- she changed one of our rooms to the one that has bathtub (upgraded as she mentioned, but I don’t understand how did it become an upgrade when there should really be bathtubs on Pool Deluxe rooms). Since the original rooms were not yet available by 3:30, I just asked the receptionist if she can switch one of booked rooms to the one where we were staying (for the meantime). The other one was upgraded(?) anyway. It was a little disappointing, but all in all we still enjoyed the facilities. We would still stay here the next time we visit Cebu. Just want to commend the receptionist who helped us. Forget her name tho.

This place is amazing! The food, the rooms, the comfortable bed and pillows, the veiw! Oh and the massage!!! Everything was just perfect... except some of the staff members weren't as friendly as the rest. I guess l got used to the other resorts on the other islands like Palawan and Batangas where the staff was just supper kind and friendly. Cebu was not that way. Although i highly recommend this resort and would stay here again when i come back to Cebu.

We arrived at night and hotel foyer looked lovely. Staff very friendly. Our delux room with pool view was facing wall. Next day we were upgraded to better room. The layout of the hotel is awkward so unless you are in the premium rooms you dont get proper views. No one swims in the beach. Breakfast food was lovely. Taking transport for hotel overpriced...basic tour over 5000 Pesos for 1 person! Taxi surcharge of 50 pesos. Food at resturants ridiculous prices. However you feel a little trapped here once you get here because its isolated unless you get taxi or private car for over inflated price. The staff work very hard to keep ground beautiful and guests happy. Our room was very comfortable but lacked little things like bath gel for bath, sewing kit, hair cap etc. I'd rate hotel 5/10

Everything was like expected, nothing is missing.

One of our must visit resorts in Cebu. We know most of the staff. Very helpful. Food is good. Pools and beach access.

I got a bit scared getting to the hotel because the sorrounding areas didnt look very safe but once inside the resort my worries went away. My room was huge. I have everything i needed. The staff were also very courteous and friendly. The breakfast was also good mix. I travelled with my sister and foreigner husband who was very picky with his food.. the staff were quite accommodating to his wishes. I would recommend this resort.

Very good resort..only booked for 4 or 5 nights initially ..but ended up extending 4 times for a total of 10 days. Only thing I think they need to improve on in my opinion is to get the waitresses to proactively canvas people round the pool or beach area for drinks etc mist of the time I had to go and physically ask at either of the restaurants..I think it's more a training issue as the staff in general were fantastic!!

Very good stay, excellent service and food. Facilities were great and we have a nice relaxing time, just disappointed we could only stay one night but my son and daughter stayed the next night and they had a great time too,

My wife and I came to this beautiful resort setting for a romantic get away. It WAS! EXCEPT for the loud and obnoxious parties as the resort would allow outside groups to come in and use the place during the day like 10 am - 4 pm It was awful!! So at the cost of having some group of 20-30 people have their party Costabella Resort sacrifices the peacefulness and enjoyment of those people actually PAYING to stay at the resort. We requested several times to the front desk that the party please turn down the PA system. The entire island of Mactan doesn't need to hear this person talk. ( there is only like 20 people in 3-5 meters area ) But nooooooo. It was so bad we could not enjoy the resort during the day and had to go out to another place. ONLY IN THE PHILIPPINES! If I book this place again I will confirm that there are no outside groups coming to use the resort during my stay. Sad but true!!

Perfect

actually, room condition is not bad, they have beautiful swimming pool, they are so kind and friendly. most of all, cheap price is good for me. In short, It’s very fantastic ! add.. there is so many gekoes... i don’t want them..but it’s okay. they didn’t come in to my room.

We will stay again👍😊❤️

It took more than 10 hrs for the room to cool down. I loathe hotels that are so tight on funds that they allow rooms to boil like a sauna and leave the problem with the guest using the power slot that requires hotel key. If you know a guest is checking in, at least cool the room down a few hours ahead of time. To make matters worse, the power slot for this room required a different design than a typical hotel card. That meant when I left for dinner I had to take my key with me, thereby shutting off the AC so that after dinner I could come back to an unbearably hot room.... which took until morning to cool down.

The facilities are beautiful and the food had some of the best we had in PI! The massages were delightful, we even bought massage oils from the spa. We booked the cheapest room and it did not get a lot of light, which if we were staying longer, I would have gotten upset about. We had a view of construction out of our only window. The ocean water was not pretty to swim in, but we went in November so maybe it's different another time of year. The pool was fantastic.

Everything was seamless from the time I booked my stay till the time I left. I sent some requests to the hotel before I arrived and all my requests were taken care of by the amazing guest services staff. The staff at the hotel were so friendly and such a pleasure to deal with. The staff at the restaurant stood out as they remembered my preferences after my first day at the hotel so always had a personal touch when I went for meals. Booking activities with the hotel was easy and appreciated the staff's focus on safety at all times. All in all, it was a great experience, would highly recommend the hotel and will definitely stay again during my next trip to Cebu!

I really liked to stay here. It was good for Swimming (no sandy beach) and it has a fun room to Play dart od Billard. The Hotel is filled with many trees and grren plants. The staff was very friendly. My wife and I enjoyed it very much.

Stayed here while we ere in Cebu. Pleasant staff, good food. Cleanliness is superb. Amenities and the buffet breakfast was awesome. Lots of choices. Our room waswarm though but they gave us a fan that helped a lot! Will definitely go back!! Recommended for all travelers!!

I've been to the costabella about 5 times and i stay for the weekend. Facilities are really nice, beach is nice and the lounge furniture on the beach is great. If you just want to relax , its great. if you want to play in the pools thats great as well. Breakfast was great , food overall is great. I love this place

Awesome beach resort with clean and green surroundings and white sand beach. Rooms and sheets are clean, housekeeping is superb. Food and service is great, especially their breakfast spread. Hope they have better transpo service coming in and out of the hotel though.