"Overall this hotel is recommended."
October 9, 2016
Free Wi-Fi in all rooms!
Room service [24-hour]
|Value for money||6.7|
|Nearest airport||Juanda International Airport (SUB)|
|Distance to airport||8.4 km|
Country Heritage Resort - Managed by Bencoolen
Situated in Nginden, Country Heritage Resort - Managed by Bencoolen is the perfect place to experience Surabaya and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors can take pleasure in touring the city's attractions. The property is just 15 minutes away by taxi from Galaxy Mall and 30 minutes from Plaza Tunjungan Mall. You can also go and visit the largest Bethany Church Surabaya which can have a seating capacity of up to 20,000 people.
At Country Heritage Resort - Managed by Bencoolen, the excellent service and superior facilities make for an unforgettable stay. To name a few of the hotel's facilities, there is a restaurant, room service, laundry service/dry cleaning, car park, and Wi-Fi in public areas.
All guestrooms feature a variety of comforts, such as a desk, shower, bathtub, an LCD/plasma screen TV, and a balcony/terrace to please even the most discerning guest. Throughout the day, you can enjoy the relaxing atmosphere of the garden, outdoor pool, and fitness center. Country Heritage Resort - Managed by Bencoolen is your one-stop destination for quality hotel accommodations in Surabaya.
Children and extra beds
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-3 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 4 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
clean and nice small hotel”
We book 2 types of room. The big one (presidential suite) with 5 bedroom has living room, pantry, garage for 2 car. It's good for big family or group stay. The room, bed, bathroom is clean and have similar comfort as 4star hotel. And the price is okay.
only except mosquitos”
It was really good to stay there. We could easily access every corners of the city in equally fair distance to north, west and east. But when staffs clean each room to the next, they should have removed mosquito also. We caught more than 18 mosquitos for 2 days and 1 night. Yes, we should spend energy, time and effort.
Satisfying, Good location, value for money”
Maybe this is my 5th time staying at this hotel. (+) Satisfying!! Price is ok considering the facilities offered (pool, children playground, delicious all you can eat breakfast). Walking distance to pharmacy (KLINK) and convenient store (alfamart). Food price from the restaurants is also acceptable. (-) old building, a bit dirty in some corners but still ok.
Pleasant stay ”
This hotel has a captive audience due to its location next to the hospital and is getting very tired but is often full regardless. Rooms are in need of a refurb with doors that don't quite close properly and stained walls and bathroom. I was surprised that there was no bar fridge in the room - usually that's standard for 3*. Breakfast was excellent with something different every day. It's pleasant enough but there are better options in Surabaya for the price.
Best breakfast, nice garden & pool, friendly staff”
Once I got there it was great. Being an American and traveling there late at night in a rental car it was sketchy but easy to find. Not in a very nice area but a very real area and all in all it was a great experience. Garden area and pool very nice and pool stays open. Breakfasts at these hotels are hit or miss and this one was truly a hit, fresh, varied and I even ordered a soft boiled egg served in an egg cup that was a perfect soft boiled egg. If you have kids or time to just hang, this seems a decent place but going to and fro wouldn't be to my liking as its so seemingly distant from attractions. Oh, value! I had a big room, king bed, ac, great view, free waters, toothbrush and the breakfast all for the whopping sum if $20 US dollars! By far the best value if any hotel I've stayed at while in Srabaya.
very difficult to get a hotel room in Surabaya suddenly, that night. we were lucky to get rooms at a reduced price as well. but make sure you show your Agoda hotel vouchers because they can not find your list when you come suddenly. friendly staff. Our rooms get quite large and comfortable, along with a small kitchen. nice bathroom, clean, hot and cold water shower with functioning properly. shortcomings just look less clean towel, and because there was no dryer in the bathroom, the smell of a wet towel is not fun. I hope to go there again and get a cheap price, and the opportunity to try the swimming pool
The Location Beautiful ”
Me and husband travelled to surabaya and booking this hotel just for stop centre coz our flight was at night. it is near to airport. the location is nice coz it is in bungalow lot area. but the room is quite smelly so we asked them to change to other room. also small and its quite ok but the toilet is in bad condition. overall, arrive there at 11pm and checkout at 09am. not much to review but for me only suitable for a while stay.
Hotel with a lot of mosquitos”
we really can't say we enjoy the stay due to the overwhelming of mosquitos. Almost everyday we are fighting with them. Once you have destroyed some, the number increased again after the housekeeping since the workers kept the door open when they were doing their job. their bed sheet is not really clean, always with some dirt. This is also a hotel with bad attitude. You hardly can expect a smiling face especially from the reception. The sofa set at the lobby is smelly. Their facilities are old. The shower tab in our toilet was spoiled but at least they try to fix it on the same day.
Old Hotel with minimal facilities”
Water is the problem here. Room service is just good. There is backdoor in my room and connected directly to the road. I feel not safe in this hotel. When I checked out, I have to wait 30 minutes to get the taxi.
good hotel but a bit tired ”
This is the hotel that are nice to stay and with friendly staff. They try to help you in all matters. But the staff needed some exposure on international hospatility since the way their giving advice to guest looks like they have'nt been to other part of surabay. Anyway, I do love to come again to this hotel next time
dont miss it...,”
Pleasant days, very nicely welcomed by smiling faces, immediate arrangement, very good room service, one more plus point the rest rant, Really nice taste and also very near to airport and other major shopping centres.Totally very suitable for all.
Very good value for money
Need lots of improvement”
I was searching hotel with nice park and quiet and this hotel had should be really nice nice with open park in the middle, however, facilities were so poor. The water did not run and I have to move to different room and TV did not work at all. The house keeper staff are trying to be nice but they might not know many things, the front desk staff was not really friendly
clean room, comfort bed, good food, average AC.”
Room is fine & clean, breakfast is yummy, but air conditioner seems slow to cool the room, good price.. Water runs bit slow.. Had to wait a while to fill the closet tank.. Still a good place to relax and rest..
Comfortable and worth for money”
All ok and we having gd time there!.. this hotel should be a great hotel if the management improve the quality of service.... well maintaining the building and make this hotel To be 4 or more star!... a little changing can make a different!.. thank you!
staff can be friendlier.”
we are not coming back here. the car traffic on the entrance need total rearrangement, why do we need to drive a half kilometer round the hotel area just after droping off someone at the lobby!!!!!! total waste of time check in was soooooo slow. cigarette smoke from the other group really was annoying, even though they are smoking outside but we have to pass them to get to the room/lobby. the only redemption for this hotel was the comfortable large bed and the helpful staff at the breakfast buffet.
Feel like home”
It is a nice hotel with affordable price. Not very modern, but a comfort place to stay for rest, since the environment is quite. The room is clean, feel like in my own room. Choose a lower floor since it has no elevator. I like the food. It is tasty. Really like home food.
Bad location taxi drivers could not find it ”
We stayed at this hotel because we had business nearby but we spent so much on taxi's trying to find the place we could have stayed across town in a much better hotel with shops and restaurants close by We had none of this close by will not stay there again. The rooms are tired and old now needs a full refit
Not what it once was”
Rundown and not very clean-feeling (e.g., stained sheets and pillowcases). Shower drain didn't work, there were lots of mosquitoes in the room, and the lock had been removed from the door. On the plus side, breakfast was included, there was free wifi, and the staff was friendly and helpful. Still, wouldn't stay here again.