Courtyard Hotel
Free Wi-Fi

Courtyard Hotel

G-800 1Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia, 88450
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    Courtyard Hotel Reviews

    6.9
    Good
    /10
    (3373 reviews)See what guests said
    9.6
    Exceptional

    "Good location."

    Firdaus

    -

    January 14, 2019

    Things you’ll love about Courtyard Hotel

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    • Air conditioning

    • Daily housekeeping

    Very good
    Location
    7.5
    See map
    Very good location
    Nearby
    Popular
  • 1Borneo Hypermall180 m
  • Hypermall210 m
  • One Borneo Hypermall390 m
  • University Malaysia Sabah1.01 km
  • Sabah University of Malaysia Kota Kinabalu1.37 km
  • Hospital Wanita Dan Kanak-Kanak Sabah2.61 km
  • Oceanus Waterfront Mall3.96 km
  • Handicraft Market3.99 km
  • Larry & Vince Farmstay4.1 km
  • North Bus Terminal4.5 km
  • This property is in high demand!

    Booked 84 times this week | 9 travelers are looking at this property right now

    Value for money7.0
    Distance to city center7 km
    Location rating7.5
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport13.5 km

    Rooms available at Courtyard Hotel

    Deluxe Executive
    Deluxe Executive
    ...
    • Room size: 15 m²/161 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 18 m²/194 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Premier King
    Premier King
    ...
    • Room size: 18 m²/194 ft²
    • Mountain view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Triple Room
    Deluxe Triple Room
    ...
    • Room size: 16 m²/172 ft²
    • City view
    • 1 single bed or 1 queen bed
    Enter dates to see prices
    Courtyard Queen No Window
    Courtyard Queen No Window
    ...
    • Room size: 11 m²/118 ft²
    • No Windows view
    • 1 queen bed
    Enter dates to see prices
    Premiere Twin
    Premiere Twin
    ...
    • Room size: 18 m²/194 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Executive Twin
    Deluxe Executive Twin
    ...
    • Room size: 15 m²/161 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 12 m²/129 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Superior Queen
    Superior Queen
    ...
    • Room size: 12 m²/129 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices
    Courtyard Twin
    Courtyard Twin
    ...
    • Room size: 11 m²/118 ft²
    • No Windows view
    • 2 single beds
    Enter dates to see prices
    Have a question for Courtyard Hotel?

    What people love about Courtyard Hotel

    • 9.6
      Exceptional

      "A very convenient stay for my small family of"

      KASRI

      |

      December 10, 2018

    • 8.4
      Excellent

      "Thats all and the rooms and bathroom was great"

      Dharishini

      |

      July 9, 2018

    • 9.6
      Exceptional

      "The rooms were very clean, room service provided excellent service and the complimentary breakfast was good."

      Lem

      |

      February 13, 2018

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    More about Courtyard Hotel

    More about Courtyard Hotel

    9.2
    Exceptional

    "Breakfast is good."

    Petroy

    |

    December 23, 2018

    An overview

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    What they offer

    8.4
    Excellent

    "Affordable, clean and comfortable"

    Marina

    |

    October 5, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Courtyard Hotel from real guests

    Agoda Reviews (3373)Booking.com Reviews (453)
    Cleanliness6.9
    Facilities6.1
    Location7.5
    Room comfort and quality6.9
    Service6.9
    Value for money7.0
    Provided by verified guests of Agoda
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    All guests (3373)
    All room types

    Show reviews that mention 

    Showing 2308 verified guest comments
    12345
    8.8
    Excellent
    Marherna from Brunei Darussalam
    Family with young children
    Courtyard Queen No Window
    Stayed 3 nights in December 2018

    Okay”

    Has to pay extra for parking, luckily able to get a season parking slot for RM10 per day, with unlimited access. The bed was queen size. The room was not sound proof. Besides the cons, I love the view when we ate our breakfast.... The foods were good too... There is no ice box, so for mummy who breastpump, it was quite frustrating... No problem with ironing! They provide iron and iron board in the room, so its cool...

    Reviewed January 04, 2019

    Dear Marherna, Thank you for your review and for choosing our hotel. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded January 04, 2019
    Courtyard Hotel
    9.6
    Exceptional
    noratiqah
    Group
    Courtyard Twin
    Stayed 1 night in December 2018

    nice breakfast !”

    clean and comfortable room. very good place for shopping with children and family while imago mall just near beside the hotel,and can go to the mall through lift inside the hotel. but our room got no window.

    Reviewed December 27, 2018

    Dear Noratiqah, It was a pleasure to have you as a guest at Courtyard Hotel 1Borneo, Kota Kinabalu. We appreciate your positive comments during your recent stay and we would be delighted to welcome you back soon. Regards, Ms Sonia.N

    Responded December 27, 2018
    Courtyard Hotel
    6.0
    saffuwan from Malaysia
    Family with young children
    Deluxe Executive
    Stayed 1 night in March 2019

    Parking lot”

    Parking fee too expensive

    Reviewed March 02, 2019

    Dear Saffuwan, Thank you for taking time to review your stay with us. For parking we do provide parking space with affordable charges that are Parking at hotel Entrance: RM 15.00/Per Entry & Parking at 3rd Floor: RM 10.00/ Per day. For info, this parking based on the First Come First Serve. Looking forward to seeing you again. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded March 23, 2019
    Courtyard Hotel
    4.0
    Avadeshvaran from Malaysia
    Business traveler
    Superior Queen
    Stayed 1 night in February 2019

    not worth the money”

    I was expecting better services. Wifi - bad Bathroom - bad. lots of stain on the side of the shower. Shower is not even half the hot shower that in a basic hotel. Towel - Run down. time for the hotel to replace it. Room - Smells Aircond - Seriously bad. Control shows as 20 Degrees but i think its at 27 Degrees. Air preassure is bad. the blower is also terrible. Food - Seen worse but frankly its not worth the money at all. worth going? seriously NOPE.

    Reviewed February 18, 2019

    Dear Avadeshvaran, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded March 02, 2019
    Courtyard Hotel
    6.8
    Good
    Muhammad from Malaysia
    Family with young children
    Courtyard Queen No Window
    Stayed 3 nights in December 2018

    Limited parking”

    The hotel not cover for your parking fee in 1B anymore, i didn't know about it initially so i parked my car at 1B parking area as courtyard parking area is limited and full. i was charged rm27 for 1 night parking fee. its acceptable if it klcc or pavilion carpark. hopefully the hotel can improved their carpark service.

    Reviewed February 14, 2019

    Dear Muhammad, Thank you for taking time to review your stay with us. For parking we do provide parking space with affordable charges that are Parking at hotel Entrance: RM 15.00/Per Entry & Parking at 3rd Floor: RM 10.00/ Per day. For info, this parking based on the First Come First Serve. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded March 02, 2019
    Courtyard Hotel
    4.4
    Dina from Malaysia
    Solo traveler
    Balinese Room without View
    Stayed 1 night in February 2019

    Have to wait long while check in”

    Have to wait a long while checking in. Check-in at 2.00 pm but the reception informs to check in at 3.30 because the room has not been cleaned by the housekeeping.No free carpark provided for in house guest..very disappointed..

    Reviewed February 11, 2019

    Dear Dina, We sincerely apologized for the inconvenience that you have experienced. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded March 02, 2019
    Courtyard Hotel
    5.2
    Hock from Malaysia
    Family with young children
    Courtyard Queen No Window
    Stayed 2 nights in February 2019

    Above average”

    Facilities is old, some reception staff not really helpful and not friendly, parking fee is ridiculous, a overnight parking in the carpark can cost you more than 20 ringgit. the few parking lots infront of the hotel charges at RM15 per entry and subject to availability.

    Reviewed February 09, 2019

    Dear Hock, Thank you for taking time to review your stay with us. For parking we do provide parking space with affordable charges that are Parking at hotel Entrance: RM 15.00/Per Entry & Parking at 3rd Floor: RM 10.00/ Per day. For info, this parking based on the First Come First Serve. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded March 02, 2019
    Courtyard Hotel
    9.6
    Exceptional
    erzuana from Malaysia
    Family with teens
    Courtyard Queen No Window
    Stayed 3 nights in October 2018

    Its a good hotel and staff very friendly and proactive...”

    Pros-easy to find the mall and its a good facilities Cons-hope about the parking maybe very hard to pay specially for the business person who should had meeting at the some area so their had pay the parking mostly

    Reviewed October 14, 2018

    Dear Erzuana, We are delighted that you have enjoyed your recent stay with us. Your kind comments are much appreciated. It would be a pleasure for us to welcome you back to our 'home-away-from-home comfort'. Regards, Ms Sonia.N

    Responded November 26, 2018
    Courtyard Hotel
    4.8
    Ramlah from Malaysia
    Family with teens
    Courtyard Queen No Window
    Stayed 1 night in February 2019

    Facilities inside the room”

    1. The TV reception was very bad. Not even a channel was ok. When I asked the front desk abt that problem, she said the room I took having a booster problem and the same complaint not only from me but there were also a complaints from previous guests. That mean the management never bother abt guests' complaints. 2. No making tea/coffee facility. 3. The menu for breakfast was very good but all were tasteless. Roadside stall cooking is much better. 4. Car park issue, same as what had been mentioned by all guests before

    Reviewed February 21, 2019

    Dear Ramlah, We sincerely apologized for the inconvenience that you have experienced. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded March 02, 2019
    Courtyard Hotel
    8.0
    Excellent
    SHAFINAZ from Malaysia
    Business traveler
    Courtyard Queen No Window
    Stayed 1 night in January 2019

    good”

    everything just nice

    Reviewed February 19, 2019

    Dear Shafinaz, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded February 24, 2019
    Courtyard Hotel
    8.0
    Excellent
    Amir from Malaysia
    Business traveler
    Courtyard Queen No Window
    Stayed 1 night in February 2019

    Very good”

    near shopping mall. suitable for short travel period. comfortable room. very good for family

    Reviewed February 16, 2019

    Dear Amir, Thank you for taking the time to review your stay with us. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded February 24, 2019
    Courtyard Hotel
    10.0
    Exceptional
    Firdaus from Brunei Darussalam
    Business traveler
    Courtyard Queen No Window
    Stayed 2 nights in February 2019

    Definitely my go to place”

    Im always traveling and when ever i am in Sabah, this is the place of my choice.

    Reviewed February 10, 2019

    Dear Firdaus, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded February 24, 2019
    Courtyard Hotel
    8.4
    Excellent
    Nadia from Malaysia
    Business traveler
    Superior Queen
    Stayed 1 night in January 2019

    Great hotel and excellent location”

    A comfortable place to spend one night while connecting flights. It is located inside a big mall with a variety of restaurants. Nearby the University of Malaysia Sabah. I had some problems with the wifi connection, but sorted relatively quick. Staff was very helpful. Thanks

    Reviewed February 04, 2019

    Dear Nadia, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded February 04, 2019
    Courtyard Hotel
    7.6
    Very good
    rebecca from Malaysia
    Couple
    Courtyard Queen No Window
    Stayed 2 nights in January 2019

    COzy place to stay”

    i stayed here for 3 days.Im gonna start with the pros first : 1)the room was very clean;i gave a 9/10 score 2)the front desk was really helpful helpful;theres one time im having trouble w the deposit box n the alarm ddnt stop ringing,i called the operator,n within 5 mins,they sent help, and the dest front staff was very2 POLITE ;during our checkout,she kept on saying sorry coz she had to entertaint us a bit late as she was the only one at the counter for the moment,im sorry i cant state ur name here bcoz the staff(lady) over the counter ddnt wear any nametags,so i recommended for the hotel to provide proper nametags for the staff so that we can recognise their name 3) the view from the breakfast hall was stunning👉🏻heavenly beautiful 4)this hotel is close to 24H convenience store (7E) n 24H souvenir shop(i highly recommend to buy 6 in 1 metal nail clippers here as it just cost RM18 compared to other store which sell it RM20-25) 5)very easy to get GRAB here,cost about Rm11-12 to main town CONS: 1)they got variety of course for breakfast but i gve 5/10 for the taste 2)the hotels only provide water heater n coffe set w additional charge of RM12,i think every room deserve a water heater for a hotel with rates of Rm 169 per night,n for recommendation i think this hotel shold provide hair dryer too 3)on our 2nd day of staying,the room-keeper provide us w a TORN towel(about 5cm),is was very upsetting 4)its very unpleasant to travel when driving own car as this hotel charge for parking at the hotel front for rm5 per entry,many hotel i go before,they reserved parking for every customers for FREE;due to the limited parking space,we have to park our car at the back of 1Borneo Mall,it was quite far away😪 im giving this review hoping that there will be improvement n changes,im just being honest as a guest.Im sorry if any of my words somehow giving the readers an uneasy feeling.

    Reviewed January 10, 2019

    Dear Rebecca, Thank you for your review and for choosing our hotel. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded January 11, 2019
    Courtyard Hotel
    5.2
    juliani from Brunei Darussalam
    Family with young children
    Balinese Room without View
    Stayed 1 night in December 2018

    Above average”

    It is unconvenience place to stay... the room is not as in the picture... the breakfast is unpleasing...tv picture shows not clear..sorry to say, aircond is hot..and no wifi available in room as stated in the offer.

    Reviewed December 29, 2018

    Dear Juliani, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N – Assistant Room Division Manager

    Responded January 04, 2019
    Courtyard Hotel
    8.4
    Excellent
    Fatah from Malaysia
    Family with young children
    Deluxe Triple Room
    Stayed 1 night in December 2018

    Excellent”

    The only problem i have is the air condition took too long to make the room cold.. Other than that im quite satisfy with the room.. The staff here are quite okay but please be more friendly especially the receptionist.. Please greet us with smile and say hello or welcome.. Maybe the staff are tired but smiling will do.. Other than that.. Everything just fine..

    Reviewed December 25, 2018

    Dear Guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. We have taken note of your comments and would do our utmost to provide better quality services to meet guest’s expectations. We sincerely hope to welcome you back to Courtyard Hotel 1Borneo ,Kota Kinabalu soon. Regards, Ms Sonia.N

    Responded December 27, 2018
    Courtyard Hotel
    7.2
    Very good
    Ebby
    Solo traveler
    Courtyard Queen No Window
    Stayed 1 night in December 2018

    Very good”

    The Room which i stayed is really dark. There’s not enough lighting. It’s hard for me to read newspaper/books . Should consider to put coffee making facilities even to your “basic” room. Even Tune Hotel has coffee making facilities and is rated less expensive than Courtyard. Basic Breakfast very basic . To have that kind of “breakfast “ for those who stayed in the Suite Room/Expensive room, not worth it . Currently they are on upgrade work. Hopefully they will upgrade everything including breakfast buffet . Overall it is a 3 star experience for me.

    Reviewed December 23, 2018

    Dear Ebby, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N

    Responded December 27, 2018
    Courtyard Hotel
    3.2
    Alvin from Malaysia
    Business traveler
    Courtyard Queen No Window
    Stayed 1 night in December 2018

    Disappointed ”

    Firstly, your staff during check in was one of the worst reception I had encounter. Didn't have the urge to greet or smile at me. Basically gave back my IC in a harsh way. Do not even say thank you after I check in or say enjoy my stay.. PLEASE EDUCATE YOUR RECEPTION TEAM before they start serve people.. Secondly, your hallway is so creepy to walk to and your bathroom has no lock which is uncomfortable for sharing. Your TV channels are limited not as u stated at the paper on the wall and the TV line is so bad i could not even see the show. Lastly, during check out, your reception also didn't bother to greet or say thanks for staying with us. This would be my first and last staying in this hotel. Hope this hotel can improve for future guests. Thank you.

    Reviewed December 10, 2018

    Dear Alvin, Thank you for taking time to review your stay with us. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N

    Responded December 10, 2018
    Courtyard Hotel
    9.2
    Exceptional
    FAZLYN from Malaysia
    Business traveler
    Courtyard Queen No Window
    Stayed 2 nights in August 2018

    Good choice”

    During my stay -Room not soundproof. Noisy with pet ( kitten ) , rat around -Room door hard to open and some door broken -Parking at hotel lot myr15 per day. -Electric kettle need to pay myr6 ( not available in the room )

    Reviewed September 03, 2018

    Dear Fazlyn, Thank you for taking the time to review your stay with us.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N

    Responded December 02, 2018
    Courtyard Hotel
    8.4
    Excellent
    Caroline from Malaysia
    Couple
    Courtyard Queen No Window
    Stayed 1 night in May 2018

    nice hotel with strategic location ”

    hotel is attached to 1 Borneo Hyper mall, very convenience and easy access to the mall anytime your want. Staff is friendly, but having some issue with air-conditioning during our stay. it is very warm that we barely feel the air-cond.

    Reviewed August 01, 2018

    Dear Caroline, Thank you for taking time to review your stay with us.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future. Regards, Ms Sonia.N

    Responded December 02, 2018
    Courtyard Hotel
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