Exceptional customer service”

We chose Crimson Resort and Spa over other hotels in Cebu due to a deal on Agoda that gave us a 50% discount on a Deluxe Garden room. Upon arriving, we were delighted with the lovely room and the generously sized infinity pool, not to mention the excellent breakfast and lunch buffets. We were disappointed, however, to discover that the resort was hosting a private function on the beach during the same weekend, which made for a disturbing amount of noise and left the hotel guests no place to enjoy the sun apart from around the pool area, making it considerably more crowded. Luckily, we contacted Lilibeth, the Guest Relations Manager, to find out what the resort could do to make our stay more pleasant, and their response was above and beyond our expectations. They immediately upgraded us to a larger villa situated farther away from the event and the noise, and also sent over a complimentary bottle of wine and fruit platter to apologise for the inconvenience. They even decorated our stunning four-poster bed with petals and a swan/heart ornament crafted out of towels, which made for a fun photo opportunity. Ricky from Guest Relations also followed up with a phone call the next day to see if there was anything else the resort could do to make sure we had an enjoyable stay. My partner and I ended up having a wonderful weekend and we will definitely consider Crimson again for our next Cebu trip. We highly recommend the resort for its exemplary customer service, which extends from Lilibeth, the manager, all the way to the helpful attendant at the gym, to the friendly pool staff, to the smiling therapists at the spa.

Jun Shien says”

Hi, I'm from Malaysia, believe it's rare to see Malaysian in Cebu, which most of the local thinks we're Filipino and begin speaking with us in tagalog etc. My friends and I were there for one extension night on our own after the Whaleshark tour through travel agency. If you're lazy to visit the Cebu City, this would just be the place you're looking for. Next the shallow crystal clear water of Mactan which perfectly fit to those whose willing to chill and lay back a little. Rooms are well designed near to the facilities compared to other resorts I've been to. The design or the surrounding were woods here and there, very classic theme of a resort, it's definitely quiet at night and purely sea breeze, it's just you and your sea. On the other hand, the price of buffet and meal were slightly above average. The songs played were off the mood by the sea somewhat, it would be great if there were Jazz music. However, here's a special thanks to Shiori for assisting. she was helpful as a receptionist. Overall, it was pleasant stay in Crimson Resort & Spa.

absolutelly a must stay”

We'd read about this hotel on AGODA and the reviews were superb and the pictures, prices, and customer service all lived up to their OUTSTANDING rating. Hotel is a little ways out of the downtown area but a reasonable taxi ride and the hotel staff will call the taxi for you. The Villas are beutiful, beds extremely comfortable, and you almost get the feeling your not in the Philippines from all the modern conveinces. The swimming pool is hugh and the center of attraction. The outside lighting at night definitely sets up a very romantic atmosphere. The beach is small but adequate. We'll definitely stay at the Crimson Spa and Resort on our next trip to Cebu. Thank you Cebu and Crimson Resort.

Wonderful resort, great service, friendly staff”

i chose this resort because of previous positive reviews. it did not disappoint. we stayed at the crimson for three nights during the chinese new year. we had a garden room and it was very roomy with a king bed, desk, tv and other furniture and a huge bathroom with large tub, shower and tv. i love the fact that most the tallest building is only two stories. the rooms open to the outside, with a nice porch and landscaping. the staff was always very pleasant and helpful. we went to the sports bar area our first night and things were pretty quiet. i didn't want to play pool so some of the staff played with my husband. they were all very good natured and nice to talk to. the breakfast buffet (included with all rooms, i think) was one of the best that i have ever seen. the food was good in all of the restaurants too. the only problem i had was, since it was chinese new year week, the main restaurant, which usually had an international buffet, was only chinese food. i live in taiwan (but am from the usa) and i was hungry for anything but chinese food. this is the first year that the resort has been in business, so i hope that they learn from this....not everyone there was officially celebrating cny and not everyone loves chinese food. since the resort is quite far from other nice restaurants, it was kind of a problem. but you can take a taxi from the hotel to ayala mall or sm mall for under (about $11,50 us). ayala is the best choice for food, it has many restaurants.we liked the gustavian and la tegola the best. we both had massages at the spa and the rates, compared to taiwan and the us, were pretty resonable. i have had many massages at many places, and i feel that mine at crimson was one of the best ever (thanks to analy).i would most certainly return to the crimson spa and resort.

Quiet, Relaxing, Luxurious Beach Holiday”

Staying at the Crimson Resort and Spa is a superb beach holiday and summer getaway while in Mactan, Cebu, Philippines. The total privacy and tranquility of the surroundings of the hotel completes the exclusive feel of the resort, as all the rooms and villas are located all around the property. A private beach is also found in the property which adds more charm to the place. What completes the resort feel is the fantastic three-tired infinity pool which is the resort's center of attraction.

Crimson resort and Spa aims to please!”

had a lovely rather short 2 days stay at crimson resort and spa. the place is beautiful, spacious and i like the use of the filipino wood and filipino design on furniture and walls and ceilings... tastefully and artistically done. the service from the moment you step in to the time you leave is remarkable. rooms (garden suite where we stayed) is spacious for a couple, bed was comfortable and aircon was great, bathroom was spacious with a tub to relax and enjoy after after a well spent sunny day at the beach lounge. a lot of visitors from korea and europe when we were there but they are not "in your face" ... food is very good not cheap but sumptious and filling (for ala carte orders). we were blessed with very good weather, sunny but breezy. we also enjoyed our 5:30 happy hour as the bartender served very good drinks. the service of all the staff is very very good, that is why i say it is a resort that really aims to please its customers. special mention is mario at the saffron cafe who took care of our gastronomical needs for the 2 days we were there. my friend from hongkong enjoyed her spa treatment at aum spa also. we highly recommend this resort and wedefin itely will be back.

Nice, clean and cosy resort”

i must say that i had an enjoyable moment staying at the crimson. it is a very beautiful 'boutique' resort with very affordable price. the room is just 'gorgeous'- very cosy and very clean - very well kept. the bathroom is certainly huge and i like the bathtub with the flat tv screen. the combination of colors and deco are just great. the staff are very very friendly, approachable and attentive right from the bellman, waiter up to pool attendant. the pool is good - with superb view. overall, i really enjoyed myself and would like to come back to crimson whenever i am in mactan island again.

Extremely friendly and amazing staff and service.”

This was an amazing Crimson Resort and Spa. It was clean, the staff was extremely friendly, they made every effort to fullfill our requests. One example, was that we were looking to have room service and wanted to eat it outside our terrace, since there was no table only chairs, they brought in a table for us. Also, the lights outside were turned off, the technician actually turned it on again for a couple of hours as we were having our meal. Although the food was a big pricey, it was ok. Nothing special, just regular buffet foods and drinks. The facilities were great, amazing pool and beach view. I really didn't have any complaints about this resort. We also went Jetskiing and parasailing, no problems encountered at all. The staff were very friendly and very helpful. To demonstrate their attention to detail, is when you take a taxi back into the resort, the staff will actually search the taxi to check to make sure you didn't forget anything. They also record every taxi number that comes in. Very professional. I would definitely recommend this to anyone who's going as a couple or even a family with kids.

best resort spa in cebu”

i spent a 2 day holiday in crimson resort & spa last november 2 & 3, 2012 with my whole family and my daughter. i booked 2 rooms. and since it was my gift for my mom's birthday, i really made sure it would be special. first, the buffet was superb. my daughter who was still 5 years really had a great fun at the pool, and the kids crimzone where she got to enjoy having painting classes with all the other kids guests. while she was in the crimzone, playing, i get to spend a lot of time on the beach. it was very convenient as a parent of a toddler. the view and the landscape is amazing. the villas concept is really great, with golf cart fetching us in and out of the resort. makes me smile remembering it. the staff inside the restaurant, are very accomodating and very helpful, im so impressed, while i was waiting for my order ( ala carte) this beautiful staff, gave me a whole platter of croissant, and bread, and fruits.. which is totally a complimentary. one cons for this hotel though, is that because of too many hotel guests, it takes them a long time to check us in. we arrived at 11am, and the hotel was able to check us in at 4pm. which cost us a lot of wasted time. but i am positive, that soon they will be able to fix this area. overall i am satisfied. my family was happy. my mom was really glad. and that's what's important. it was a great holiday over-all. i am one happy crimson guest.

A resort to pamper our souls”

Crimson Resort and spa is just awesome - friendly and very accommodating hotel staff; very nice swimming pool, sports bar and spa. We did had massage at spa in which we use the amenities there such as sauna, jacuzzi and had a lovely dinner by the swimming pool with healthy foods and drinks (advice: it would be nice to book for spa 3 hours before the massage so to enjoy their facilities well as much as we have paid well ). Housekeeping forgot to replace the bathrobe/towel/bath soap but they were very prompt to replace when we call. Lots of scheduled activities and we tried their aqua aerobics and the instructor was just great. Would like to experience all their activities like yoga or the water sports next time as we were not able to do it due to the strong current.

Truly Unforgettable Experience!”

Really had an enjoyable stay with my husband at Crimson resort & spa. Excellent location+customer service , stunning sea view with clean beaches & great landscaping! We went kayaking & it was really fun! What we did was we kayak out to the floating platform & just lie down there the entire afternoon enjoying the sun & the sea. What we love about Crimson Resort is that the beach view is unobstructed compared to Movenpick. You can also do aqua aerobics at the pool or hop on their free shuttle service that will bring you to Cebu City for shopping. Truly Unforgettable stay & would definitely return to the resort again!

A wonderful resort to relax in...but also know that...”

There are a few limitations..Our stay at Crimson was generally superb as far as the facilities, food, service, and other amenities go. The facility and staff attention were the finest I have ever experienced. It is true luxury and five-star. Amazing garden grounds. Peaceful atmosphere. Great buffet breakfast and restaurant options. Checkin and out was smooth and they handled everything with aplomb. The tour desk was amazingly helpful. Every step of the guest experience was taken care of. It is expensive but worth it. We loved almost every minute. However, know that the resort does have a few limitations. First is the location. There aren't many large beaches nearby and the small beach, although nice, is not the typical beach experience. Most beaches, waterfalls, or islands would be part of a day trip experience. Also, if you are considering seeing Cebu city proper it will take about an hour each way (traffic). Not much for outside the gate local experiences, definitely stay in resort luxury idea. Also, they needed more pool and deck chairs. Even though they supplied mats, I felt a little weird to be laying on mats around the pool or at their beach when I just wanted to lounge around. They did take my suggestion to do so with care it seems though. The staf, up and down, are pleasant, cheerful, and helpful. They will genuinely smile and give a hand on heart gesture wherever you,walk. The grounds are like a wonderful fragrant garden, and a morning walk to breakfast seeing the beautiful blue sky, looking at the beautiful flowers is quite relaxing. I wished we had stayed there longer so as to be able to take a few day trips.

Besr service ever”

Crimson is a newer resort in Cebu, but its modernity serves visitors well as it has stunning grounds, views and facilities. Rooms are excellent - garden rooms are beautiful and sea facing rooms have wonderful plunge pools on the patio. Huge infinity pool but it can get busy and noisy with kiddies as this is a family resort. Good breakfast, and in the evening a fair menu (not great) served in the beach bar although this is best enjoyed just for cocktails under the stars. Beach is disappinting as it is man made, but great place to relax. Spa is not all it could be, more enjoyable are massages in the poolside cabana, but book when the pool are is not busy or it is very noisy!

Great resort with friendly staff!”

Crimson is in general a great resort with friendly staff, nice facilities and decent food. But what really surprised me (in a good way) is the service from one of their Villa hosts named John E. Litang. Not only he volunteered to personally deliver a book to a friend of ours who currently stays in Cebu, but also he provided us many great suggestions regarding restaurants and fun places to visit in our area. He called one of the best restaurants in town to make reservation for us, and he specifically asked for the table facing the sea view (there're only two tables facing sea view in that restaurant). It is the sweet and proactively considerate action like this that really impressed us. So thank you Crimson for a great time, and thank you John for your sweet and considerate service! (p.s. it might be possible that we received this high quality of service because we stayed at the Villa, which is apparently much more expensive than normal deluxe room. but in general the staff there are pretty friendly.)

Great Hotel”

We were delighted with the stay. Nothing is too much trouble for the excellent staff, The breakfast buffet is excellent, and even here, though I was happy to refill my own juice glass, it was efficiently and swiftly done for me. The grounds are immaculately maintained, and a pleasure to take a stroll through. We love Crimson, its our idea of a great resort stay, its relaxing and welcoming, and we will be back most definately. If it was closer to the city we would stay here for all the time in Cebu, but, alas if it was, that may detract from the relaxing environment, so we stay in hotels in Cebu City, and relax at Crimson. Keep up the good work.

Relax Hotel for couple”

We were staying Crimson Resort and Spa for 3 nights. We were re-scheduled by CX that made our flight turning to arrive at night. It is really pity that we do not have enough time to use the hotel facility. It is a bit difficult to find the hotel as our taxi driver doesn't know how to get to there & went wrong direction(I think he cheated us). Luckily, we got the SIM card & could goggle it! we book garden deluxe & assume it is only a room. However, it is unexpected that it is a small villa house. The room is comfort & clean. We love it. Dinning: New open restaurant Azure Beach Club - The view is good & seafood is delicious. A bit strong favor & a bit salt. SPA: The staff is very nice and choose the suitable SPA for my after-sun skin. I feel relax & smooth after the scrubing. Refresh me. However, it should improve their hot water system since no hot water come out. Staff Performance: The staff came ontime when we asked for room service. When we were walking around, staff are very nice & keep their smile face. Every time we get in or out taxi, the crew will check to make sure that no left our belongings and make down the driver name. The secuity is the best.

finest!! first-class!! perfect!!”

As we enter our room, we are surprised bec we never expected that it is more beautiful than the pictures. The pool was very warm all the time. The fine beach was perfect. Azure is our favorite restaurant there and chef Geoffrey (if im not mistaken), he was so kind and we are happy we met him. And ofcourse Saffron too. The staff are very accommodating! They never get tired greeting you with a smile. We felt so special in this resort like prince and princess! Thank you also to Rj (supervisor) for extending our vacation. I mean here late check out for free. He even offered some water sports for free to enjoy our stay.And the guy Joshua at the front desk, he lend us his own lighter, that really shows how kind they are. The korean lady in front desk was very accomodating. All of the staffs deserves a round of applause! Definitely we will come back if we have a chance. Hopefully next year! It was a great vacay because of Crimson resort and the staffs! Thank you :)

A Nice Get-away”

Right before Christmas, I decided to bring my family to Crimson Resort Hotel to spend some quality time with them. I was pleased when I was granted my request for an early check-in and for a room located near the concierge since I was bringing with me my 75 year old mother. When we got there, we were assisted by their staff and was brought to our room with their golfcart since the rooms or villas in this hotel are sprawling in their very spacious property. I have been to this resort several times and during this Christmas season, I admired their very nice decors especially at the lobby. The hotel staff were generally friendly and courteous except the one who attended to us at the restaurant during our breakfast. She was rather not very helpful to my request to just charge the extra meal to my room so I would just settle the bill upon check-out. I was insistent since I did not bring any cash or credit card with me including the senior citizen card of my mother,that was why she finally agreed. I found this very unusual coz this is not the common practice in most hotels. Other than this incident, I found my stay in Crimson very relaxing and enjoyable.I would definitely come back to this resort.

Amazing swimming pool / beach wit nice staffs”

After 2 nights in normal hotel in Mactan island, we went the Crimson to enjoy life there. It was so amazing wit nice view of resort, swimming pool and private beach. I payed less than US$300 for the deluxe room and I never regret staying there. ^^ For breakfast, I found it variety of foods.. but not that much tasty as I expected.

A place for full relaxation and some more!”

Crimson Resort and Spa is a MUST item in your Cebu Bucket List of place to visit. More than it’s peaceful and relaxing ambiance, the warm and ever-courteous staff definitely makes you feel like a royalty. The whole experience is worth every penny. My first visit to the resort will not be the last!