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Exterior view, Cross Hotel Kyoto in Kyoto
Standard Twin Room - Non-Smoking - Room plan, Cross Hotel Kyoto in Kyoto
a large building with a clock on the front of it, Cross Hotel Kyoto in Kyoto
a large room with a large metal door, Cross Hotel Kyoto in Kyoto
a woman sitting at a table with a computer, Cross Hotel Kyoto in Kyoto
Interior view, Cross Hotel Kyoto in Kyoto
a bath tub sitting next to a toilet in a bathroom, Cross Hotel Kyoto in Kyoto

Removed from saved list

9.2

Exceptional

7,538 reviews

7,538 reviews

Housekeeping176
Breakfast78
Shops44
See map
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Suya
20 m
Kiyamachi Street
30 m
Nostalgic Architectural Structure at Sanjodori
30 m
Zuisen-ji Temple
80 m
Meidi-Ya Supermarket
90 m
Popular landmarks
Nishiki Market Shopping District
780 m
Gion
820 m
Nijō Castle
1.9 km
Kiyomizu-dera Temple
2.0 km
Sanjusangendo Temple
2.2 km
Closest landmarks
Iace Travel
110 m
Marble Room Bar
130 m
Kojitsu Sanso Shop
150 m
Junkudo Bookshop
160 m
Kyoto BAL Building
170 m

Cross Hotel Kyoto

71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kawaramachi, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Fushimi Inari-taisha Shrine. This 4-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Kyoto

Top Value

Check-in [24-hour]

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Restaurants

Coffee shop

Bar

Laundry service

Safety deposit boxes

This property is in high demand!

8 travelers have booked today.

Value for money9.1
Location rating9.5
Nearest airportOsaka International Airport (ITM)
Distance to airport39.1 km

Rooms available at Cross Hotel Kyoto

Deluxe Corner Twin Room - Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premium Suite Non-Smoking
...
  • Room size: 76 m²/818 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room - Non-Smoking
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Twin Room with Sofa Bed - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 sofa bed and 2 single bed...
Enter dates to see prices
Superior Twin Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior King Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Standard Queen Room - Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Japanese Style Suite - Non-Smoking
...
  • Room size: 70 m²/753 ft²
  • Non-smoking
  • 2 single beds and 3 futons
Enter dates to see prices
Standard King Room Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Cross Hotel Kyoto provide laundry services?

Yes! Cross Hotel Kyoto offers laundry service at your disposal for whenever you need your favorite shirts or dresses clean and fresh all throughout your vacation. Please contact the property for more information.

What precautions does Cross Hotel Kyoto take in terms of hygiene, safety, and cleanliness?

Cross Hotel Kyoto meet our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well equipped with free face masks, staff trained in safety protocol, body thermometer, and temperature check for guests and staff for additional safety measures and hygiene protocols.

What public parks are within range of Cross Hotel Kyoto?

While staying at Cross Hotel Kyoto, enjoy your early morning or evening walk at nearby park which include Maruyama Park, Okazaki Park, and Kyoto Gyoen National Garden.

When was Cross Hotel Kyoto built?

Cross Hotel Kyoto was built in 2018.

How many rooms does Cross Hotel Kyoto have?

Cross Hotel Kyoto has a total of 301 rooms.

At what time of the year is Cross Hotel Kyoto most popular?

Cross Hotel Kyoto's most popular month where verified visitors have stayed the most is in December.

In which languages can Cross Hotel Kyoto's employees communicate?

Cross Hotel Kyoto can converse up to 2 languages which includes English for guests that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

What payment cards are supported at Cross Hotel Kyoto?

Enjoy the convenience of easy payment at Cross Hotel Kyoto which supports up to 9, with payment card options such as Visa, MasterCard, Cash, UnionPay, and American Express.

What is the typical rating that past Couples' have given to Cross Hotel Kyoto?

Past couple travelers that have stayed at this property have given Cross Hotel Kyoto an average rating of 9.3. You can look up on more in depth customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that verified Families with young children have given to Cross Hotel Kyoto?

Verified families with young children that have stayed at this property have given Cross Hotel Kyoto an average rating of 9.2. You can look up more descriptive customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

What restaurants are in close proximty of Cross Hotel Kyoto?

Cross Hotel Kyoto’s local community is Kawaramachi which consists of popular restaurants such as Hakata Nagahama Ramen Miyoshi, Menami, and Umezono.

See map

Explore the neighborhood

What people love about Cross Hotel Kyoto

  • 9.6

    Exceptional
    Staff 

    "Cosy, comfortable and clean room, with polite and helpful staff."

    Suraya

    |

    May 3, 2023

  • 10

    Exceptional
    Staff 

    "Arigathank you good staff clean hotel"

    benedick

    |

    May 2, 2023

  • 9.6

    Exceptional
    Location

    "Good location for everywhere and good value for money."

    Anthony

    |

    May 13, 2023

Property ranking|Compared to 2,656 Kyoto properties
See all rankings
Location score
9.5/10
Cleanliness score
9.6/10
Value for money score
9.1/10
Couples review score
9.4/10
Better than
98
%
of Kyoto properties
Better than
97
%
of Kyoto properties
Better than
96
%
of Kyoto properties
Better than
96
%
of Kyoto properties
Overall rating:

9.2

Exceptional
7,538 reviews
Cleanliness
9.6
Facilities
9.1
Location
9.5
Read all reviews >
What travelers say they love:
The room was of a good size with a spacious bathroom area.
Cassandra from Singapore
Family with young children
More about Cross Hotel Kyoto

More about Cross Hotel Kyoto

Cross Hotel Kyoto

For travelers who want to take in the sights and sounds of Kyoto, Cross Hotel Kyoto is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kyoto has to offer.
At Cross Hotel Kyoto, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Cross Hotel Kyoto makes it easy to plan your day trips, sightseeing, and more around Kyoto. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at Cross Hotel Kyoto thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Cross Hotel Kyoto are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Cross Hotel Kyoto even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. Cross Hotel Kyoto also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Cross Hotel Kyoto begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.


Around the property

Cross Hotel Kyoto is the perfect spot to explore Kyoto's fascinating cultural sights and attractions. Don't forget to stop by Gion located 820 m away, where everyone who visits Kyoto wants to have their photo taken.


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 95% of the city's accommodation.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.
Ranking higher than 98% of the city's accommodations options, this is a great choice for location.

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Amenities and facilities

Exceptional
Facilities

9.1

Most talked about facilities

Housekeeping

50 mentions

Breakfast

43 mentions

Food & Dining

6 mentions

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Happy hour
  • Restaurants
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Towels

Food and dining

Breakfast options
  • American
Restaurants on site
KIHARU Brasserie
  • Cuisine: European, Mediterranean
  • Menu: A-la-carte

Location

71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031
Exceptional
Location

9.5

Airports
  • Osaka International Airport (ITM)
    39.1 km
  • Kobe Airport (UKB)
    64.4 km
Public transportation
  • Kyoto Shiyakusho-mae Station
    340 m
  • Sanjo Keihan Subway Station
    350 m
Hospital or clinic
  • Ogasawara clinic
    500 m
Shopping
  • Kyoto Station Building
    2.7 km
Convenience store
  • Ministop
    120 m
Cash withdrawal
  • ATM
    340 m

What's nearby

Popular landmarks
  • Nishiki Market Shopping District
    780 m
  • Gion
    820 m
  • Nijō Castle
    1.9 km
  • Kiyomizu-dera Temple
    2.0 km
  • Sanjusangendo Temple
    2.2 km
  • Kyoto Station Building
    2.7 km
  • Ginkakuji Temple
    3.3 km
  • Fushimi Inari-taisha Shrine
    4.6 km
  • Kinkakuji Temple
    5.1 km
  • Arashiyama Monkey Park
    8.8 km
Nearby landmarks
  • Suya
    20 m
  • Kiyamachi Street
    30 m
  • Nostalgic Architectural Structure at Sanjodori
    30 m
  • Zuisen-ji Temple
    80 m
  • Meidi-Ya Supermarket
    90 m
  • Sanjo Ohashi Giboshi Sword Scar
    90 m
  • Sanjoko Bridge
    90 m
  • Iace Travel
    110 m
  • Marble Room Bar
    130 m
  • Yajikita Monument
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Please let the property know the expected arrival time in advance. Guests can use the Special Requests box when booking or contact the property directly.
  • Pets are strictly not allowed at the property.
  • According to local tax regulation, effective from October 1, 2018 guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):

    Tax JPY 200 - for room rate of JPY 19,999 and under per night.
    Tax JPY 500 - for room rate between JPY 20,000 and JPY 49,999 per night.
    Tax JPY 1,000 - for room rate of JPY 50,000 and over per night.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until03:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)3300 JPY
The property
  • Number of bars/lounges0
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 301
  • Year property opened2018

Reviews of Cross Hotel Kyoto from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.6
Facilities9.1
Location9.5
Service9.4
Value for money9.1
High score for Kyoto
Rating
9+ Exceptional (1,511)
8-9 Excellent (194)
7-8 Very Good (123)
6-7 Good (34)
<6 Below Expectation (27)
Time of the year
Mar - May (505)
Jun - Aug (284)
Sep - Nov (510)
Dec - Feb (590)

Show reviews that mention 

Showing 1,889 verified guest comments
12345
10.0
Exceptional
Ricky from Australia
Couple
Superior King Room - Non-Smoking
Stayed 9 nights in December 2022

It's a perfect hotel for me”

Location/transport - 600m 7 to 8 min walk to the Kyoto-Kawaramachi (京都河原町駅), and 300m, 5 mins walk to Sanjo (三条駅) station Shopping - close to every type you like: upmarket BAL mall building, department store such as Takashimaya, covered shopping arcade (Teramachi, Shinkyogoku), many shops along Kawarmachi-dori), and around 10mins walk to Rokkaku area where there are many stylish, elegant and interesting little shops/cafes. Dining - Needless to say, close to all sorts of causal, mid price or upscale dining (just less than 2 mins walk to the famous Pontocho alleyway (先斗町), full of local Kyoto cuisines, Izakaya, Yakinikiu, etc Hotel itself - Not sure when was it built, but feels like newly opened, elegant and stylish, 100% tidy & clean in all aspects Tourist attraction - walkable distance to GION, Yasaka Shrine (八坂神社), less than 1 min walk to Kamo River (鴨川), which is extremely convenient to me to do very early running every other day during my 10 day stay in this hotel. Service - 100% nothing to complain. Efficient, helpful, friendly.

Reviewed December 17, 2022

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Thank you very much for having stayed at Cross Hotel Kyoto and taking the time to share your recent experience. We are pleased to note that your overall stay was pleasant and enjoyable. I will pass your kind feedback on to the team as we love to hear how much our efforts are appreciated. Thank you again for your perfect rating review. We do look forward to the opportunity of welcoming you back to our hotel soon. Kind regards, Cross Hotel Kyoto

Responded December 21, 2022
Cross Hotel Kyoto
10.0
Exceptional
Ma from United States
Couple
Superior Twin Room - Non-Smoking
Stayed 3 nights in October 2022

Exceeded my expectations ”

Impeccable taste in design and functionality. Immaculately clean. Professional and friendly staff. I only have to mention once any requests that I have and they get it. Great service throughout our stay for three days. I wish I had stayed more. Feels like home. The bathroom and toilet functions efficiently. No fog mirror, drainage is excellent and instant hot water. The tub is a delight to use. Daily supplies of Clean pajamas, towels, sheets, slippers and toiletries. Love the Japanese breakfast choices. Restaurant closes at 6 pm so we didn’t have chance to eat dinner there, but tons of restaurants within walking distance. Neighborhood is safe and alive at nighttime. Fifteen minute walk to train station, with shopping all around the area. Best feature is the hotel itself which utilizes high quality building material and very efficient use of lighting. This hotel never skimp on quality. I can’t wait the chance to stay here again.

Reviewed November 02, 2022

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Thank you for choosing to stay with Cross Hotel Kyoto and for your fantastic review. It is so pleasing to hear that you enjoyed many aspects of your stay with us including our accommodations, service, and location. We are particularly delighted to know that you mentioned us "Exceeded my expectations" Regarding KIHARU Brasserie, open from early morning to pm4:30, and offers different menus according to the time of day. In the morning, our overnight guests can enjoy a buffet style breakfast with grilled ham, fresh salads and fruits, delicious soup and refreshing drinks; simple Japanese items such as rice and miso soup are also available. At lunchtime, we serve seasonal dishes which includes a variety of pasta, risotto and signature items. We hope you will try them on your next visit to our restaurant. Thank you again for your wonderful review. We look forward to the opportunity of welcoming you back to our hotel soon. Sincerely yours, Cross Hotel Kyoto

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Cross Hotel Kyoto
10.0
Exceptional
Melinda from Australia
Couple
1 Deluxe Corner King Room Non-Smoking
Stayed 4 nights in January 2023

Excellent location, great room.”

I booked the corner king, well worth the money, definitely get value for it, room was very spacious, and super clean, loved the hers & his sinks. Location is terrific as well, walking distance to lots of food options and shops. I drove around while in Kyoto so can't comment on ease of location to attractions, but there was lots of parking around the hotel.

Reviewed January 11, 2023

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Thank you for choosing Cross Hotel Kyoto and for your wonderful review. We are delighted that you found the hotel exceptional value for money. We also appreciate your highlighting our convenient location. We are indeed very fortunate to be in the heart of downtown Kyoto within walking distance to bus stops, train stations, world-known or must-see heritage sites, the latest gourmet and shopping spots. We are delighted that you took advantage of it to explore Kyoto and the surrounding cities. Thank you again for your pleasing review. We look forward to the opportunity of welcoming you back to our hotel soon. Kind regards, Cross Hotel Kyoto

Responded January 20, 2023
Cross Hotel Kyoto
10.0
Exceptional
Tsz from Hong Kong SAR, China
Solo traveler
Superior Twin Room - Non-Smoking
Stayed 2 nights in January 2023

Excellent!”

Very good location, convenient to travel everywhere in Kyoto. Tons of good restaurants nearby the hotel. Room is very clean and have a really nice bathtub! Definitely will come back next time when I travel Kyoto again!

Reviewed February 06, 2023

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Thank you for taking the time to write a review of your stay at Cross Hotel Kyoto. We are glad to see you had such a nice stay with us. Our location is perfect for exploring Kyoto and our team are always here to recommend their favorite spots to enjoy. Thank you for being our guest and we hope to welcome you again soon. Kind regards, Cross Hotel Kyoto

Responded March 06, 2023
Cross Hotel Kyoto
10.0
Exceptional
Mei from United States
Couple
Standard Queen Room - Non-Smoking
Stayed 3 nights in December 2022

Excellent location and service!”

The location is great, close to major attractions and several bus stations. Walking distance for dining and shopping. The rooms are modern and clean, the staff are very friendly and most of them speak good English. The only drawback is better ventilation in the kitchen area. There are lots of grill smoke in the morning breakfast area. Overall a nice place to stay!

Reviewed December 08, 2022

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Thank you for staying at Cross Hotel Kyoto! We appreciate your warm words about our staff and the perfect score. It is a pleasure to hear that our staff were able to deliver a great service for you during your stay. Regarding kitchen area, we will share your comments with our management team for future consideration. Thank you very much for your valuable feedback. It will be a pleasure to host you again in the near future! Warm regards, Cross Hotel Kyoto

Responded January 04, 2023
Cross Hotel Kyoto
10.0
Exceptional
Eri from Netherlands
Group
Superior Twin Room with Sofa Bed - Non-Smoking
Stayed 1 night in September 2022

Beautiful and peaceful hotel in a very convenient location!”

The hotel is beautiful and super clean. The lobby area is very spacious and peaceful. We can take coffee from the machine 6am-midnight. The rooms were clean and comfortable. The staff was super nice and helpful!! The location is excellent, just a couple of minutes to touristy parts. Hotel is located right in between Gion and Kawaramachi areas, and is surrounded by shops, restaurants/cafes/bars, and public transport. Perfect place for your Kyoto trip!!!

Reviewed September 25, 2022

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Thank you for staying at Cross Hotel Kyoto. It was such a pleasure to know that we were able to meet your expectations and that you loved our hotel. Your kind words on the location and the room are sincerely appreciated and we are so flattered that you would recommend us to everyone visiting Kyoto. We look forward to your soonest return and it will definitely be our pleasure to have another opportunity to serve you even better in the near future! Warm regards, Cross Hotel Kyoto

Responded September 29, 2022
Cross Hotel Kyoto
10.0
Exceptional
Siow from New Zealand
Group
Deluxe King Room Non-Smoking
Stayed 4 nights in December 2022

Great hotel! Would stay again in the future! ”

If you wish to stay closer to the Gion area, then look no further than Cross Hotel Kyoto! The staff spoke good enough English and were very helpful with handling out request for luggage transfer to our hotel in Tokyo and booking of taxi. The only slight disadvantage of staying in this area is that it is not as straightforward to go back to Kyoto station to catch any main train that you might need to use, but this would apply to other hotels in the same area. This hotel is close to Nishiki and other shopping streets so you can never be bored or go hungry. We love the vibe in this area.

Reviewed December 25, 2022

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Thank you for staying at Cross Hotel Kyoto! We are so glad to hear you enjoyed your stay with us and appreciate you taking the time to share your great comments. Our goal is always to provide warm and friendly customer service to all our guests and it's always nice to hear when we do. We thank you for your business and we hope to have you back with us again. Kind regards, Cross Hotel Kyoto

Responded March 24, 2023
Cross Hotel Kyoto
10.0
Exceptional
Jessica from Japan
Couple
Standard Queen Room - Non-Smoking
Stayed 3 nights in October 2022

You cannot go wrong with this hotel!!”

Honestly if I could give this more than 5 stars, I would. Excellent location (especially if you want to be centrally located to all the major areas/sites) for the an affordable price. Wonderful staff (they speak English!), clean hotel, great amenities (they even give you PJs?!). We didn't get to try the breakfast because we didn't opt for it, but we heard amazing things about it and there was always a line in the morning to get in, so you know it's good.

Reviewed October 10, 2022

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Thank you for staying at Cross Hotel Kyoto We would like to thank you again for your warm words of compliment regarding the cleanliness, the abundance of amenities, the responsiveness of our staff, and many other aspects of our hotel. As you mentioned in your comment, we provide separate top and bottom pajamas for guests. We also provide a set of cosmetics and other amenities, so we hope that you can be able to come relatively lightly. We hope that you will have the opportunity to visit Kyoto again, and we look forward to having you stay at Cross Hotel Kyoto again. Sincerely yours, Cross Hotel Kyoto

Responded October 26, 2022
Cross Hotel Kyoto
10.0
Exceptional
Richard from United States
Family with teens
Superior Twin Room with Sofa Bed - Non-Smoking
Stayed 3 nights in November 2022

Great location and hotel!”

We stayed at the Cross Hotel for 3 nights. A wonderful breakfast buffet was included in our package. The rooms were great, beds comfortable, and shower/bath were above expectations. The hotel was conveniently located in the old part of Kyoto and we could walk everywhere or walk a block to the train. Would definitely recommend!

Reviewed December 07, 2022

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Thank you for choosing to stay with Cross Hotel Kyoto and your kind words on our accommodations. We are delighted to read that you had a pleasant stay with us! Thank you also for your compliment on the bed. We use a Serta brand mattress which is specifically made for us for our beds. We spent a great deal of time in choosing it to ensure a comfortable and relaxing night sleep for our guests so we are extremely grateful when our efforts are being recognized. We appreciate your taking the time to write us a wonderful review. We hope that you will soon find another opportunity to return to our hotel. Warm regards, Cross Hotel Kyoto

Responded December 29, 2022
Cross Hotel Kyoto
10.0
Exceptional
Rea from United States
Group
Deluxe Corner Twin Room - Non-Smoking
Stayed 2 nights in January 2023

Great location!”

Pros: Allowed to leave luggage before check-in and after check-out, Great and Friendly Staff, Comfortable Beds, Clean Room, Awesome Location (restaurants, clubs/bars, convenient stores, nearby 24hrs laundromat). The building is appealing inside and out. Cons: Not much selection for a breakfast buffet, but still fulfilling. No laundry room.

Reviewed January 17, 2023

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Thank you for choosing Cross Hotel Kyoto. It is an honor for us to receive many compliments on most aspects of your stay with us. However, we are sorry to hear that our breakfast did not meet your expectation. Your comment has been passed on to our kitchen team for review and improvement. Thank you for taking the time to share your valuable feedback. We look forward to the opportunity of welcoming you back to our hotel soon. Kind regards, Cross Hotel Kyoto

Responded January 19, 2023
Cross Hotel Kyoto
10.0
Exceptional
HWEEBIN from Singapore
Group
Superior King Room - Non-Smoking
Stayed 6 nights in December 2022

Helpful front desk staff”

Besides having a huge size room for Japan standard, the rooms are very clean and beds are comfy. Front desk staff are very helpful in assisting with bookings and there is no need to worry if you do not speak Japanese. Great location, easy access to food, shopping and temples.

Reviewed December 10, 2022

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Thank you for staying at Cross Hotel Kyoto. We are particularly delighted that you found our service amazing and that our staff managed to positively impact on your experience with us! Your comments will assist us in our efforts to continually improve our service and guest experience. Thank you again for the wonderful feedback! We truly hope to welcome you back again soon when your travels bring you back to Cross Hotel Kyoto! Kindly regards, Cross Hotel Kyoto

Responded December 27, 2022
Cross Hotel Kyoto
10.0
Exceptional
Han from Singapore
Couple
Standard Queen Room - Non-Smoking
Stayed 3 nights in December 2022

Really good value and location”

Hotel room was perfect! Very clean, also came with a humidifier. Will defintely consider this chain of hotels in other cities. Highly recommended to stay in this area as well, as there is an abundant of restaurants, cafes, izakayas, and bars.

Reviewed December 18, 2022

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Thank you for staying at Cross Hotel Kyoto and for your kind recommendation of Cross Hotel Kyoto. The hotel is indeed very conveniently located allowing for an easy access to train/bus stations, restaurants, and major attractions. We hope that you were enjoy our prime location. Thank you also for your mention of Dyson humidifier. We spent a great deal of time in choosing the room equipment to maximize the guest experience so we are very grateful when our efforts are being recognized. Thank you again for your perfect rating. We do look forward to the opportunity of welcoming you back to our hotel soon. Warm regards, Cross Hotel Kyoto

Responded December 21, 2022
Cross Hotel Kyoto
10.0
Exceptional
Christian from United States
Couple
Superior King Room - Non-Smoking
Stayed 1 night in December 2022

Great Hotel”

This is a great hotel and really enjoyed Kyoto. Had breakfast packaged with my stay, worth the add on. Plan this place in advance to get a great rate. Close to Nishiki market. A lot of restaurants in the area, close to a few subway stations to get to tourist sites. (Inari and Bamboo forest) Great hotel to make your way around Kyoto.

Reviewed December 29, 2022

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Thank you for staying at Cross Hotel Kyoto and for your delightful feedback. We are very pleased to hear that the breakfast was to your liking, as we are committed to quality and have carefully selected our ingredients. We are also glad to know that you found to be good value for money. I will be sure to recognize our team for their efforts! Thank you for sharing your great feedback and we hope to welcome you back soon! Kind regards, Cross Hotel Kyoto

Responded January 03, 2023
Cross Hotel Kyoto
10.0
Exceptional
Shao from Singapore
Solo traveler
Standard Twin Room - Non-Smoking
Stayed 2 nights in December 2022

Spacious and well thought rooms plus good location!”

Loved this place, rooms were spacious and well thought out. Toilet was separate from bath and wash basin. Free coffee at reception, good for those leaving early in the morning to start the day. Convenient location, walking distance to many attractions

Reviewed January 13, 2023

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Thank you for choosing to stay with Cross Hotel Kyoto and for taking the time to share your lovely feedback following your recent stay at our hotel. It is pleasing to know that we were able to meet your expectations and that you had a pleasant stay with us. We are also delighted to hear that you found our lobby lounge to your liking. Our free coffee and Japanese tea service at the lounge is very popular with our guests and we hope you were able to enjoy it. Thank you again for your wonderful review. We look forward to the opportunity of welcoming you back to our hotel soon. Kind regards, Cross Hotel Kyoto

Responded January 19, 2023
Cross Hotel Kyoto
10.0
Exceptional
Byung from Australia
Couple
Superior King Room - Non-Smoking
Stayed 3 nights in October 2022

Extremely convenient and comfortable ”

Key notes: 1. Location -2 train stations within 5 minutes 2. Comfort - larger than most hotel rooms in Japan. One of the reasons we stay at newer 3 star hotels rather than dated 4 -5 star hotels that cost more offer have smaller rooms. 3. Food and free coffee. Have the Japanese breakfast at least once. 4. Cleanliness - expected in Japan

Reviewed November 02, 2022

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Thank you for choosing Cross Hotel Kyoto and for your kind compliments on many aspects of your stay including our location and facilities. We are so happy to know that we lived up to your expectations and that you had an enjoyable stay with us. Kyoto enjoys a wealth of sightseeing spots and places full of wonders, offering its visitors a memorable experience. We hope that you will soon find another opportunity to experience all the charms that Kyoto has to offer and we look forward to welcoming you again very soon. Sincerely yours, Cross Hotel Kyoto

Responded December 02, 2022
Cross Hotel Kyoto
10.0
Exceptional
boon from Singapore
Group
Deluxe King Room Non-Smoking
Stayed 4 nights in December 2022

Great location and superb room”

Cross hotel fulfills all that I asked for in my trip to Kyoto. Its room was spacious, clean and modern and it is located at the hub of food and shopping districts.

Reviewed January 02, 2023

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Thank you for choosing to stay at Cross Hotel Kyoto and for your review! We are delighted to see that we were able to meet your expectations in many aspects and you had a wonderful stay with us. Especially, our rooms are absolutely beautiful with modern design as well as very user friendly facilities in each room to enrich the guest experience. We are pleased to know that you also enjoyed it. Thank you again for your perfect review and rating. It will be such a pleasure to welcoming you back soon again! Best regards, Cross Hotel Kyoto

Responded March 24, 2023
Cross Hotel Kyoto
10.0
Exceptional
Komkeeree from Thailand
Couple
Deluxe King Room Non-Smoking
Stayed 5 nights in January 2020

Excellent Choice!!”

I have read many reviews at hotels I was interested to book amd finally I made the decision based on reviews, look of the room, facility, and proximity to tourist attractions. I must say i have made the right decision. Hotel comfort was superb. The bed was very very nice and the window covering had blacked out the room making sleeping in ideal. Bathroom is quite nice we had a separated toilet and shower section which unclustered when 2 people used the bathroom at the same time. Location was amazing close to Starbucks at BAL mall andd many restaurants and malls. To tour around the city was so convenient as we were minutes to subway station. We checked out early on Jan 6th to move to the airport hotel as it was a bit of a way to the Kansai airport. That evening the convierge was very very helpful she walked to the street to get us taxi which was so amazing service. She was a japanese lady working on the 6th around 6ish pm with a western lady. Both were very friendly I must say. We have marked your hotel as our next stay if we return to Kyoto . Keep up the good work.

Reviewed January 09, 2020

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Thank you for writing us your wonderful review about your recent stay with us at Cross Hotel Kyoto. It is such a pleasure to read that you had a great stay with us and enjoyed your time here. Especially, our rooms are absolutely beautiful with modern design as well as very user friendly facilities in each room to enrich the guest experience. As you mentioned, the bathroom in our guest room comes with a Japanese-style soaking tub in a wet area and separate toilet for comfortable use. We are pleased to know that you also enjoyed it. It is our only goal of providing an outstanding service to every guest, so we are very grateful for your positive feedback on our Concierge staff. We will certainly share your beautiful review with the whole team as rewards for their constant efforts. Thank you again for your perfect review and rating. We truly hope to have the chance to welcome you back again soon. Best regards, Cross Hotel Kyoto

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Cross Hotel Kyoto
10.0
Exceptional
Noelle from Singapore
Family with young children
Superior Twin Room with Sofa Bed - Non-Smoking
Stayed 4 nights in December 2022

Clean room, great location”

Cross Kyoto is located near bus stop subway, restuarants and many shopping malls. A good size for a King room. Staff are polite and room is clean. Will definitely stay there again.

Reviewed December 13, 2022

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Thank you for staying at Cross Hotel Kyoto and for taking the time review our hotel. We are delighted to hear that you appreciated our location, cleanliness and the responsiveness of our staff. Your warm compliments are very encouraging. Thank you again for sharing your pleasing feedback with us. All of us at Cross Hotel Kyoto will continue to strive for the satisfaction of all our guests and we look forward to your continued use. Kind regards, Cross Hotel Kyoto

Responded December 15, 2022
Cross Hotel Kyoto
10.0
Exceptional
Luciane from Brazil
Family with teens
Superior Twin Room with Sofa Bed - Non-Smoking
Stayed 8 nights in January 2023

A great stay at a resonable cost”

The hotel is great, close to the station and buses. Lots of places to eat around. The staff is attentious.

Reviewed February 03, 2023

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Thank you so much for taking the time to write such a wonderful review. We are thrilled to hear you had such a great time with us, and we highly value your patronage. We strive hard to deliver a great experience for our guests, and it's always nice to hear when we succeed. We will extend your appreciation and kind words to our entire staff. We look forward to welcoming you back in the near future. Have an outstanding week! Best regards, Cross Hotel Kyoto

Responded March 06, 2023
Cross Hotel Kyoto
10.0
Exceptional
Wing from Hong Kong SAR, China
Solo traveler
Deluxe Twin Room - Non-Smoking
Stayed 2 nights in December 2022

Wonderful hotel”

The location is close to the town centre and mtr station, very convenient. The room is clean and the staff is very nice. Good experience!

Reviewed December 28, 2022

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Thank you for staying at Cross Hotel Kyoto and for your fantastic review. We are elated that you thoroughly enjoyed your stay with us. I'm glad that our team was able to make your time in Kyoto more comfortable. It's always a pleasure to get to meet new people and share our wonderful city. I hope that you can come stay with us again! Warm regards, Cross Hotel Kyoto

Responded January 03, 2023
Cross Hotel Kyoto
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