9.2

Exceptional
/10
(2,408 reviews)See what guests said
Highly rated by guests – 96% would recommend
Housekeeping98
Breakfast41
Shops21
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Suya

20 m

Kiyamachi Street

30 m

Nostalgic Architectural Structure at Sanjodori

30 m

Zuisen-ji Temple

80 m

Meidi-Ya Supermarket

90 m

Popular landmarks
Nishiki Market Shopping District

780 m

Gion

820 m

Nijō Castle

1.9 km

Kiyomizu-dera Temple

2.0 km

Sanjusangendo Temple

2.2 km

Closest landmarks
Iace Travel

110 m

Marble Room Bar

130 m

Kojitsu Sanso Shop

150 m

Junkudo Bookshop

160 m

Kyoto BAL Building

170 m

Cross Hotel Kyoto

"I truly enjoyed my stay at Cross Hotel."

Timoteo - May 7, 2022
Standard Twin Room - Non-Smoking - Room plan Cross Hotel Kyoto
 Cross Hotel Kyoto
 Cross Hotel Kyoto
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Cross Hotel Kyoto

71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kawaramachi, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Fushimi Inari-taisha Shrine. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Attention

This property is in high demand!

49 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
  • 330 meters to public transportation

  • Located in heart of Kyoto

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Value for money9.1
Location rating9.5
Nearest airportOsaka International Airport (ITM)
Distance to airport39.1 km

Rooms available at Cross Hotel Kyoto

Premium Suite Non-Smoking
...
  • Room size: 76 m²/818 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Corner Twin Room - Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room - Non-Smoking
...
  • Room size: 32 m²/344 ft²
  • River view
  • 2 single beds
Enter dates to see prices
1 Deluxe Corner King Room Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Japanese Style Suite - Non-Smoking
...
  • Room size: 70 m²/753 ft²
  • City view
  • 2 single beds and 3 futons
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Deluxe King Room Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • River view
  • 1 king bed
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Deluxe Family Twin Room - Non-Smoking
...
  • Room size: 47 m²/506 ft²
  • City view
  • 2 single beds
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Accessible Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior King Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Standard Twin Room - Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Cross Hotel Kyoto?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Cross Hotel Kyoto?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Cross Hotel Kyoto?

If you're looking for an easy way to get around Kyoto with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Cross Hotel Kyoto?

Wake up to a great continental breakfast at Cross Hotel Kyoto. Adults can enjoy breakfast offered with an additional charge of 3300 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Cross Hotel Kyoto?

Cross Hotel Kyoto features an on-site restaurant for your dining convenience. Dishes are served in buffet during opening hours.

What is the smoking policy at Cross Hotel Kyoto?

Cross Hotel Kyoto does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Cross Hotel Kyoto?

The closest train, metro, or bus station to Cross Hotel Kyoto is Kyoto Shiyakusho-mae Station, 340 m away.

What restaurants are nearby Cross Hotel Kyoto?

Restaurants including KIHARU Brasserie, Ataru Ramen and Sekai No Yamachan 3 Jo Koyacho are popular in Cross Hotel Kyoto’s neighborhood which is known as Kawaramachi.

What popular shopping places are close to Cross Hotel Kyoto?

Shopping options in Cross Hotel Kyoto’s Kawaramachi neighborhood include Komachi Jewelry, Kyoto BAL Building and Bento&co.

What are popular attractions near Cross Hotel Kyoto?

Guests at Cross Hotel Kyoto can easily visit Nishiki Market Shopping District, Yasaka Shrine and Pontocho located in the Kawaramachi area.

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Explore the neighborhood

What people love about Cross Hotel Kyoto

  • 9.2

    Exceptional

    "I truly enjoyed my stay at Cross Hotel."

    Timoteo

    |

    May 7, 2022

  • 9.2

    Exceptional
    Location

    "The location was perfect, close to everything!"

    Timoteo

    |

    May 7, 2022

  • 9.2

    Exceptional

    "I also liked the coffee/tea station in the lobby for guests to enjoy."

    Timoteo

    |

    May 7, 2022

Property ranking|Compared to 2,314 Kyoto properties
See all rankings
Location score
9.6/10
Cleanliness score
9.6/10
Value for money score
9.1/10
Service score
9.3/10
Better than
99
%
of Kyoto properties
Better than
98
%
of Kyoto properties
Better than
95
%
of Kyoto properties
Better than
93
%
of Kyoto properties
Overall rating:

9.3

Exceptional
2,401 reviews
Cleanliness
9.6
Facilities
9.0
Location
9.5
Read all reviews >
What travelers say they love:
I really enjoyed my surroundings during our 5 night stay.
Kelsey from Japan
Family with young children
More about Cross Hotel Kyoto

More about Cross Hotel Kyoto

Cross Hotel Kyoto

For travelers who want to take in the sights and sounds of Kyoto, Cross Hotel Kyoto is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kyoto has to offer.
At Cross Hotel Kyoto, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Cross Hotel Kyoto makes it easy to plan your day trips, sightseeing, and more around Kyoto. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at Cross Hotel Kyoto thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Cross Hotel Kyoto are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Cross Hotel Kyoto even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. Cross Hotel Kyoto also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Cross Hotel Kyoto begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.
Apart from amenities and services, Cross Hotel Kyoto goes the extra mile to make sure all guests make the most of their time. Get social at the hotel's shared lounge and TV area, where you can meet other guests.


Around the property

Cross Hotel Kyoto is the perfect spot to explore Kyoto's fascinating cultural sights and attractions. Don't forget to stop by Gion located 820 m away, where everyone who visits Kyoto wants to have their photo taken.


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 95% of the city's accommodation.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.
Ranking higher than 98% of the city's accommodations options, this is a great choice for location.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Housekeeping

50 mentions

Breakfast

43 mentions

Food & Dining

6 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Taxi service
Food and dining
Breakfast options
  • American
Restaurants on site

KIHARU Brasserie

  • Cuisine: European, Mediterranean
  • Menu: A-la-carte
Location
71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031
Exceptional
Location

9.5

Airports

  • Osaka International Airport (ITM)
    39.1 km
  • Kobe Airport (UKB)
    64.4 km

Public transportation

  • Kyoto Shiyakusho-mae Station
    340 m
  • Sanjo Keihan Subway Station
    350 m

Hospital or clinic

  • Ogasawara clinic
    500 m

Shopping

  • Kyoto Station Building
    2.7 km

Convenience store

  • Ministop
    120 m

Cash withdrawal

  • ATM
    340 m
What's nearby

Popular landmarks

  • Nishiki Market Shopping District
    780 m
  • Gion
    820 m
  • Nijō Castle
    1.9 km
  • Kiyomizu-dera Temple
    2.0 km
  • Sanjusangendo Temple
    2.2 km
  • Kyoto Station Building
    2.7 km
  • Ginkakuji Temple
    3.3 km
  • Fushimi Inari-taisha Shrine
    4.6 km
  • Kinkakuji Temple
    5.1 km
  • Arashiyama Monkey Park
    8.8 km

Nearby landmarks

  • Suya
    20 m
  • Kiyamachi Street
    30 m
  • Nostalgic Architectural Structure at Sanjodori
    30 m
  • Zuisen-ji Temple
    80 m
  • Meidi-Ya Supermarket
    90 m
  • Sanjo Ohashi Giboshi Sword Scar
    90 m
  • Sanjoko Bridge
    90 m
  • Iace Travel
    110 m
  • Marble Room Bar
    130 m
  • Yajikita Monument
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please let the property know the expected arrival time in advance. Guests can use the Special Requests box when booking or contact the property directly.
  • Pets are strictly not allowed at the property.
  • According to local tax regulation, effective from October 1, 2018 guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):

    Tax JPY 200 - for room rate of JPY 19,999 and under per night.
    Tax JPY 500 - for room rate between JPY 20,000 and JPY 49,999 per night.
    Tax JPY 1,000 - for room rate of JPY 50,000 and over per night.
  • Children 4-12 years old will be charged JPY 1,782 for breakfast per day.
  • The minimum age of guests to stay is 20 years if unaccompanied by an adult.
  • The Theme park tickets only provides admission for Kyoto Aquarium.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until03:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)3300 JPY

The property

  • Number of bars/lounges0
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 301
  • Year property opened2018

Reviews of Cross Hotel Kyoto from real guests

Provided by verified guests of Agoda
9.3
/
10
Cleanliness9.6
Facilities9.0
Location9.5
Service9.3
Value for money9.1
High score for Kyoto
Rating
9+ Exceptional (775)
8-9 Excellent (114)
7-8 Very Good (59)
6-7 Good (13)
<6 Below Expectation (15)
Time of the year
Mar - May (256)
Jun - Aug (148)
Sep - Nov (307)
Dec - Feb (265)
All guests (2,401)
All room types
All languages

Show reviews that mention 

Showing 976 verified guest comments
12345
10.0
Exceptional
Mi-Jung from South Korea
Couple
Standard Queen Room - Non-Smoking
Stayed 1 night in July 2019

How wonderful the location is! What kind staffs they are!”

My trip to Japan, the 3rd night I stayed here, the location was really good to approach anywhere in Kyoto. The most important thing was the staffs' kindness. The reservation staff helped to to find a nice place for lunch, the traditional Kansai Sukiyaki. The restaurant was quite good to enjoy, and thanks to the staff who looked for the reasonable price for me to dine out. Also, with my message to celebrate my 10th wedding anniversary, the Cross Hotel Kyoto ungraded my room to stay there more pleasantly leaving me the celebration card of the manager. I used the Keihan Sanjo station, and it was just near from the hotel and during the night time I could roam the Kamo riverside and walked along the Pontocho. Arrived in hotel, before the checking-in , I kept my luggage at the hotel and looked around the Nishiki market only 5 min walk. Very good choice it was. Next chance visiting Kyoto, I would like to stay here again. Don't miss the free coffee and the green tea at the lobby.

Reviewed July 11, 2019

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Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your wonderful review with other travelers. It is pleasing to know that you found the service by our staff is enjoyable and helpful. Each of our team is great asset of our hotel and your comments will be passed on to the entire team as rewards for their efforts. We truly hope you had memorable experiences in Kyoto for your anniversary. Thank you again for your kind words and recommendation. We look forward to welcoming you back very soon! Best regards, Cross Hotel Kyoto

Responded July 15, 2019
Cross Hotel Kyoto
9.2
Exceptional
Beh from Singapore
Couple
Superior King Room - Non-Smoking
Stayed 4 nights in March 2020

Best hotel even compared with other big names 5 stars hotels ”

For our annual holidays, we typically go for 5 star , luxury hotels as treat after a year of hard work, but we came upon Cross hotel when browsing through Agoda page for Kyoto and the location seemed to be much better than the hotel we originally planned to book. So glad we give it a try! Very impressed with this hotel, from its great value for money to friendly helpful staff and the excellent location, close to many subway stations (although not walking distance to Kyoto station), and easy access to all top must-visit areas in Kyoto. The room itself is very clean and well /thoughtfully designed (in other hotels we usually have problem with the positioning of electrical/power points or the lack of it, but this room has many strategically placed and nice lit up mirror and designated vanity area for me to do my hair and makeup. The Japanese breakfast set was awesome too! We loved Kyoto and will visit again soon, and will definitely stay at Cross hotel again!

Reviewed March 09, 2020

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8.8
Excellent
Vimal from United States
Couple
Stayed 4 nights in October 2019

Great hotel at a great location”

Cross Hotel is located near Sanjo station by the Kawaramachi street (part of downtown Kyoto). The area around the hotel has lots of shops and restaurants. It is also located very near to subway, train and bus stations which makes it very easy to reach all the great sights around Kyoto. The rooms are very modern and has adaquate amenities. The beds were very comfortable. The rooms has shower/tub combination bathroom and the toilet is separate. The staff is helpful but has limited english so we had some difficulties in getting help with directions etc. The only complaint we have is that they didn't provide any hand cream or lotions. When we brought this up with the front desk, they just said they only provide one small lotion bottle per stay. When we pointed out that our room didn't have any, they just looked at us blankly and kept repeating the same thing. Very strange!!

Reviewed October 15, 2019

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Thank you for staying with us at Cross Hotel Kyoto and for taking the time to share your experience with other travelers. We are delighted to hear that you were satisfied with our convenient location and comfortable room. However, we deeply apologize for the inconvenience caused by poor communication skills of staff. Also, your room was not properly prepared if the new mini bottle of body lotion had not been placed in your room type. We are truly sorry for our poor service that led to your disappointment. Your stay experiences already have been reported to the management team and we instructed the Front Office Manager to review our service quality and conduct any necessary training for smooth communication. Once again, please accept our sincere apologies for your unpleasant experience. We hope to have the chance to welcome you back for more positive experience with your future stay. Best regards, Cross Hotel Kyoto

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Cross Hotel Kyoto
10.0
Exceptional
Christina from Australia
Group
Standard Twin Room - Non-Smoking
Stayed 6 nights in March 2019

Cross Hotel - A wonderful surprise”

The hotel was a pleasant surprise. I think this is a newish hotel in the centre of Kyoto. I was able to book this hotel for 4 adults considerably cheaply by Kyoto standard. We stayed for 6 nights. Our rooms were large by Japanese standard, clean and comfortable. Check-in was easy but we had an interesting surprise. The staff informed us that the Kyoto local government has introduced a tourist tax in October 2018. It is 400 yen per person. This is not the hotel's fault. The hotel staff were very helpful. For this trip, we chose to drove because of our elderly parents. The hotel staff recommended the relevant carparks to leave our car. They even advised us where we should avoid parking our car because of the charges. Even with their limited English, the staff tried their best to help us. The location of the Cross Hotel was fantastic. We could walk to some sites, restaurants, cafes, Gion and shopping. Our elderly parents found the walk pleasant and were not too hard for them.

Reviewed April 02, 2019

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10.0
Exceptional
Kevin from Taiwan
Group
Superior Twin Room with Sofa Bed - Non-Smoking
Stayed 7 nights in October 2018

Awesome!”

Kyoto was a fantastic place, and so was Cross Hotel Kyoto. This was the 2nd time I visited Kyoto, and I could ensure you that this hotel was one of the nicest place I have stayed, and the service was top notch! I have stayed at this hotel with my family for 8 days. The hotel was fairly new, and the room was super clean. Yet each day I was still amazed by the room cleaning service. The hotel was at a convenient location, however, the room was very quiet. It is a perfect place to stay and relax after your long trip. I love Kyoto, and I can't wait to return. Ps. I love the lemongrass smell =)

Reviewed November 05, 2018

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Dear: Mr./Ms. Kevin Thank you very much for having stayed at Cross Hotel Kyoto and for sharing with other travelers your kind opinion about our facilities room cleanliness and services. We appreciate your mentioned of amenities too. "ila" bath amenities are not used petroleum or chemical substances and we have carefully chosen to provide a truly relaxing private bath time to our precious guests. We are delighted to hear that you were able to enjoy relaxing bath time with your favorite lemongrasss fragrance. It is such a pleasure to hear that you recommended our hotel as “the service was top notch”. It is always a pleasure to receive such warm comments like yours, as it is what makes our team motivated. Thank you again for your perfect rating feedback. We are much looking forward welcoming you back soon. Kind regards, Cross Hotel Kyoto

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Cross Hotel Kyoto
10.0
Exceptional
Ioan
Couple
1 Deluxe Corner King Room Non-Smoking
Stayed 1 night in March 2019

The new Standard of hotels”

My wife and I just traveled across Kyoto for a week, and of all the hotels where we stayed, the Cross Hotel in Kyoto was by far the nicest. The price we paid was amazing, the staff were friendly, and the location was incredible right in the middle of downtown Kyoto. The room we were given was very large, incredibly clean and comfortable, and an absolute dream to stay in. Even the breakfast was stunning and varied. I cannot recommend this hotel highly enough. This is now my new Standard for a perfect hotel. Looking forward to staying here again when I'm back in the area.

Reviewed March 13, 2019

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10.0
Exceptional
sidney from United States
Couple
Accessible Twin Room
Stayed 5 nights in September 2019

The best hotel I have stayed in Japan ...so far”

Excelente design, aesthetics, good taste and very comfortable. Best location to be in Kyoto. For all the foreigners that are used to name brands such as Sofitel, Belmond.....etc... Cross is not quite a 5 stars but lacks nothing for the price. I only have one suggestion, and it gors straight to the general manager: We are traveling with the Rugby World Cup. The restaurant at the hotel, provided part of the restaurant with a large TV to watch some of the matches. They were charging 2,500 yens per person for fried chicken and chips (horrible by the way) and 2 Heineken beers. Bad food, bad service and bad taste. We offered to pay the 5,000 yens and pleaded to order the food from the regular menu, in which our bill would have been much more then the 5,000 yens.. they refused. I talked to most all employees and manager but with no avail. So, this message goes to YOU, General Manager of Cross Hotel. You should know how to learn how to do business with foreigners and locals

Reviewed September 29, 2019

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Thank you for choosing Cross Hotel Kyoto and for your feedback. Although I appreciate your positive comments on our accommodations and location, I would like to offer my sincere apologies for an unpleasant experience you encountered at our restaurant. The live viewing at the restaurant is sponsored by Heineken and therefore we ask our guests to buy the set menu for entry and to watch the games as this is the commitment we made to our sponsor. However, if the guests wish to order additional food from the regular menu, there is no reason to refuse, and I am truly sorry for our inflexible service that led to your disappointment. I have spoken to the restaurant management team and instructed them to share your comments with the entire team to ensure this will not happen again. Thank you again for bringing this matter to my attention. We hope to be able to host you again for a more positive experience in the future. Best regards, Takafumi Kumeno General Manager

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Cross Hotel Kyoto
10.0
Exceptional
Todd from United States
Couple
Standard Queen Room - Non-Smoking
Stayed 4 nights in July 2019

Perfect for our stay!”

We were at the Cross Hotel for 4 nights and couldn't have been happier with our stay! Location--excellent, right in the mix of everything and so much to see (and eat) nearby, easy to get to bus and subway lines. Room--great lay out and modern design (love having separate rooms for toilet and shower, nice having a table with chairs in a room in Japan), very clean Service--amazing! The concierge, Midori, sat with us happily for about 30 minutes helping us plan our days in Kyoto and especially showing us the best ways of getting around to different areas. She gave us a very useful bus map that showed where to pick up the various buses from the Cross Hotel and where they would go. The desk is open until 9 pm too, making it very convenient. We could not believe the value of this hotel and would highly recommend it!! We can't wait to come back!

Reviewed August 10, 2019

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Thank you for choosing to stay at Cross Hotel Kyoto and for your fantastic review! It is such a pleasure to read that you had a great stay with us and our service by staff made your stay even more enjoyable. The staff you mentioned always strives to deliver the best experience to our guests with her passion and knowledge about Kyoto and we are very pleased that you were satisfied with her efforts. We will definitely pass along your feedback to her and the entire team as rewards. The team will continue to endeavor to provide the utmost value to our guests. Thank you again for sharing your great experience with other travelers. We hope that you will soon find another opportunity to return to us. Best regards, Cross Hotel Kyoto

Responded August 10, 2019
Cross Hotel Kyoto
10.0
Exceptional
ornwanya from Thailand
Family with teens
Superior Twin Room - Non-Smoking
Stayed 2 nights in November 2018

The best in kyoto.”

This is my 4th time in Kyoto and we are very temped that we chose Cross hotel for this time! - Best location : i could say it’s located in a very city center // close to Metro, you can drag your luggage and walk few minutes to the station - Staff : i would like to say very thank you to them // my mother she forgot her expensive brandname bag with full of money inside the bag at the lobby for an hour!! We were very panic but the staff they kept calm and rechecked for some security and her bag’s kept and saved!!! 🙏🏻 - Room : rooms are nice and clean, toilet and bathtub is super nice - new and clean - Room size : pretty big compare to others hotel in the same range price in japan // we loved it! - All in room amenities are good.

Reviewed November 22, 2018

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Dear: Mr./Ms. Ornwanya Thank you for choosing to stay with Cross Hotel Kyoto and for your lovely review and for taking the time to share your wonderful comments about our location, facilities and services. We are particularly great to know that you found our staff helpful. One of our priorities is to provide the highest levels of service to our valuable guests. Our staff genuinely passionate about helping our guests so we are delighted to see that they delivered an excellent service and that you found them great. Thank you again for your wonderful feedback. It will be such a pleasure to host you again in the near future! Warm regards, Cross Hotel Kyoto

Responded February 02, 2019
Cross Hotel Kyoto
10.0
Exceptional
Reay
Couple
Superior King Room - Non-Smoking
Stayed 1 night in October 2018

Amazing stay at the Cross Hotel”

Just a quick review to say that my wife and I have just spent 3 weeks in Japan and stayed in many Ryokans and western style hotels (including the Keio Plaza Premier Grand in Tokyo which was pretty amazing too!) but the Cross Hotel in Kyoto was the best value by far. I can't speak highly enough of their courteous and attentive service, their delicious restaurant meals (we experienced both dinner and breakfast and both were great!), the cleanliness and quality of finish of all rooms/spaces and the location...wow, what a great location, close to key tourist attractions, fantastic restaurants, shopping, bus and subway stops. It's really got it all. Enjoy :)

Reviewed October 23, 2018

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Dear: Mr./Ms. Reay Thank you for choosing to stay with Cross Hotel Kyoto and for your compliments on many aspects of your stay with us. It is such a pleasure to see you had a nice time at the hotel and that you loved our room so much. We also appreciate your mention of our staff and service. Our restaurant "KIHARU Brasserie" is truly delicious and it is really pleasure to see that you thoroughly enjoyed there! We are happy that your overall stay at the hotel was satisfactory Thank you again for your perfect rating. We look forward to the opportunity of welcoming you back to our hotel soon. Warm regards, Cross Hotel Kyoto

Responded January 25, 2019
Cross Hotel Kyoto
10.0
Exceptional
Michael from United Kingdom
Couple
Superior King Room - Non-Smoking
Stayed 4 nights in December 2018

Excellent Hotel”

It an excellent hotel located near all the action and close to the metro. The hotel rooms are clean and very spacious for the price. The staff are very friendly, we asked for additional pillows and they were in the room when we got back from exploring. The only downside would be the breakfast, the one day we decided to have this at the hotel we found it was quite expensive and not really value for money (not much choice) compared to other hotels we've stayed in. Would definitely be back to Kyoto and will be booking the Cross Hotel again.

Reviewed January 05, 2019

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9.6
Exceptional
Gladys
Family with young children
Superior King Room - Non-Smoking
Stayed 2 nights in June 2019

Was glad that I booked this hotel and took the deluxe king room as the size of the room was perfect!”

The hotel was easy to locate once out from kawaramachi station go towards exit 3. Go against the direction and just one straight road to the hotel. The size was really good till a point that we spend more time in the hotel.due to the separate shower and bath tub and also the toilet. Maybe will be good for the hotel to provide like little chocolates or Kyoto local stuff that can be given to hoteliers who are celebrating like anniversary or birthday. Just a little small touch.. Will definitely recommend and be back to this hotel the next round in Kyoto!

Reviewed June 11, 2019

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9.2
Exceptional
Neena from India
Couple
Standard Twin Room - Non-Smoking
Stayed 6 nights in April 2019

Location cannot be any better!! ”

The Cross Hotel checked almost every important box on our list. Fantastic location in a vibrant area of Kyoto close to restaurants that satisfy all tastes. The street outside runs along a narrow canal which, we were lucky, looked even prettier thanks to the cherry blossoms all around. Warm, courteous staff and a very interesting breakfast spread. Our only issue (and this may not matter to many) was that our room did not have sufficient storage/ closet space. Like other hotels in Japan, the bathrooms are comprehensively appointed though rooms are minimalist. 9/10 OVERALL nonetheless. Would recommend wholeheartedly (but upgrade 1 level).

Reviewed May 18, 2019

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10.0
Exceptional
IVONE from Indonesia
Family with young children
Deluxe Family Twin Room - Non-Smoking
Stayed 2 nights in June 2019

Great great great”

Great new hotel. Located in kyoto.. v near food n shopping district. Easy access. Big rooms n very comfy. Super modern with nice touch of zen. Their staff were the superstars on tops of all the great things this hotel offers. Spraks super flurnt english. Assist us all along from the 1st day: street direction.. recommended places to go.. since their english were fluent.. communication is clear n easy for us.. one day we needed a cab.. n it was raining.. couldnt get taxi tru hotel quick eniught for our train.. the staff initiatively went out n caught a cab for us.. thst is extra effort.. Brsakfast was good.. n healthy Thank you guys.. it have been enjoyable ay cross hotel..

Reviewed June 13, 2019

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10.0
Exceptional
Vanessa from Taiwan
Couple
Superior King Room - Non-Smoking
Stayed 3 nights in March 2019

Wonderful stay”

The hotel itself is very closed to everything, walking distance to Nishiki Market, Gion, the riverside, Kawaramachi dining area and all big shopping malls. It’s not only very convenient for travelers to visit Kyoto downtown area, but also very easy to access all major temples by bus or train. We had a wonderful stay thanks to their concierge team, always willing to help and giving many useful advices. The Superior room is very clean and comfy, big enough for Japan standard, we love their bathroom in JP style. The highlight is its exterior and lobby design with an elegant taste, where they offer free take-out coffee and Uji Sencha. Their beautiful brasserie provide yummy occidental breakfast (buffet style), everything is tasty. Will definitely stay here again for my next trip.

Reviewed March 08, 2019

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10.0
Exceptional
Bharat from India
Couple
Deluxe Plus Twin Room - Non-Smoking
Stayed 4 nights in June 2019

Wonderful!”

Cross Hotel Kyoto was the best hotel by far that we stayed in Japan. From the location to the lobby, the design of every part of the Hotel, I have to say that having stayed at multiple properties across the world, this one was very unique. The aesthetics were pleasing, the service was first-class and we really enjoyed every part of our stay. If you are visiting Kyoto, then please do yourself a favour and stay at this Hotel

Reviewed June 29, 2019

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8.8
Excellent
Taehoon from South Korea
Couple
Standard Queen Room - Non-Smoking
Stayed 4 nights in February 2019

Great lication”

Brand new hotel in the heart of Kyoto Best location to enjoy kyoto Clean & spacious room at Reasonable price Not bad breakfast Need more English-speaking skills for staffs If you want the perfect place to stay in Kyoto, you can go to Ritz-Carlton. But if you need a good place to stay in a reasonable price, Cross Hotel could be one of best choices.

Reviewed February 07, 2019

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10.0
Exceptional
Komkeeree from Thailand
Couple
Deluxe King Room Non-Smoking
Stayed 5 nights in January 2020

Excellent Choice!!”

I have read many reviews at hotels I was interested to book amd finally I made the decision based on reviews, look of the room, facility, and proximity to tourist attractions. I must say i have made the right decision. Hotel comfort was superb. The bed was very very nice and the window covering had blacked out the room making sleeping in ideal. Bathroom is quite nice we had a separated toilet and shower section which unclustered when 2 people used the bathroom at the same time. Location was amazing close to Starbucks at BAL mall andd many restaurants and malls. To tour around the city was so convenient as we were minutes to subway station. We checked out early on Jan 6th to move to the airport hotel as it was a bit of a way to the Kansai airport. That evening the convierge was very very helpful she walked to the street to get us taxi which was so amazing service. She was a japanese lady working on the 6th around 6ish pm with a western lady. Both were very friendly I must say. We have marked your hotel as our next stay if we return to Kyoto . Keep up the good work.

Reviewed January 09, 2020

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Thank you for writing us your wonderful review about your recent stay with us at Cross Hotel Kyoto. It is such a pleasure to read that you had a great stay with us and enjoyed your time here. Especially, our rooms are absolutely beautiful with modern design as well as very user friendly facilities in each room to enrich the guest experience. As you mentioned, the bathroom in our guest room comes with a Japanese-style soaking tub in a wet area and separate toilet for comfortable use. We are pleased to know that you also enjoyed it. It is our only goal of providing an outstanding service to every guest, so we are very grateful for your positive feedback on our Concierge staff. We will certainly share your beautiful review with the whole team as rewards for their constant efforts. Thank you again for your perfect review and rating. We truly hope to have the chance to welcome you back again soon. Best regards, Cross Hotel Kyoto

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Cross Hotel Kyoto
10.0
Exceptional
Catherine from Singapore
Family with teens
Superior Twin Room with Sofa Bed - Non-Smoking
Stayed 7 nights in December 2018

A very classy hotel in an Excellent location ”

Cross hotel has provided us excellent service during our 7 days in Kyoto, the location was excellent just about 7 mins to Sanjo Station. The room was very clean and the daily housekeeping very high standard. The buffet breakfast was wonderful as we enjoyed each day with a choice of western and japanese menu. I will definitely recommend all my friends if they come to Kyoto :)

Reviewed December 09, 2018

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9.6
Exceptional
Esther from Malaysia
Group
Standard Queen Room - Non-Smoking
Stayed 3 nights in October 2019

Loved the hotel! ”

A modern looking hotel with full amenities and friendly and helpful staff. We loved the breakfast buffet in the morning (seriously one of the prettiest buffets we’ve ever seen!) The hotel is situated a stone’s throw away from the bars and amazing amazing food variety around! Walking distance (approx 5-10 mins) if you’re in need for shopping and also walking distance to Gion! We enjoyed our stay Cross Hotel Kyoto v much.

Reviewed November 07, 2019

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We would like to thank you for staying with us for your recent visit to Kyoto. It is pleasing to hear that you enjoyed your stay in many aspects from service to breakfast. In particular, it is so honored that you consider our breakfast buffet is one of the prettiest one you had ever experienced. Our breakfast buffet offers over 70 kinds of menus including a variety of grilled dishes, eggs and ham, fresh salads and fruits, delicious soup and refreshing drinks; simple Japanese options such as rice and miso soup are also available upon request. We have received positive feedback from many of our guests and it is good to see that you also enjoyed the breakfast. Please rest assured that your lovely review will be shared with the entire team and read with pride. Thank you again for taking the time to leave us your wonderful review. We look forward to welcoming you back again soon. Best regards, Cross Hotel Kyoto

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