Location rating score
"Many restaurants nearby , diagonally opposite a mall which has selling clothes, bags and lifestyle goods."
Tan - March 16, 2020
Wonderful central location walking distance to shopping and dining.
Fei | February 28, 2020
Very clean and modern.
Fei | February 28, 2020
330 meters to public transportation
Located in heart of Kyoto
Free Wi-Fi in all rooms!
|Value for money||9.1|
|Nearest airport||Osaka International Airport (ITM)|
|Distance to airport||39.1 km|
Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
If you're looking for an easy way to get around Kyoto with private transportation, the hotel can arrange taxi service.
Cross Hotel Kyoto does not permit smoking in any of its rooms, but allows smoking in designated areas.
"My wife and I had a wonderful stay in Kyoto and many thanks to the hotel staff!"
March 5, 2020
"This is very convenient and time saving :) Definitely will stay here again!!!"
March 16, 2020
"Like the town very relaxing, nice lobby area with free coffee for guest."
February 23, 2020
Whether you're a tourist or traveling on business, Cross Hotel Kyoto is a great choice for accommodation when visiting Kyoto. The excitement of the city center is only away. With its convenient location, the property offers easy access to the city's must-see destinations.
Cross Hotel Kyoto offers many facilities to enrich your stay in Kyoto. To name a few of the property's facilities, there are free Wi-Fi in all rooms, daily housekeeping, taxi service, wheelchair accessible, 24-hour front desk.
The property's accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find closet, towels, carpeting, slippers, flat screen television. The property's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at Cross Hotel Kyoto.
"The hotel staff is able to tell you which bus to take to the..."
March 16, 2020
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Children 0-1 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Cross Hotel Kyoto
Show reviews that mention
How wonderful the location is! What kind staffs they are!”
My trip to Japan, the 3rd night I stayed here, the location was really good to approach anywhere in Kyoto. The most important thing was the staffs' kindness. The reservation staff helped to to find a nice place for lunch, the traditional Kansai Sukiyaki. The restaurant was quite good to enjoy, and thanks to the staff who looked for the reasonable price for me to dine out. Also, with my message to celebrate my 10th wedding anniversary, the Cross Hotel Kyoto ungraded my room to stay there more pleasantly leaving me the celebration card of the manager. I used the Keihan Sanjo station, and it was just near from the hotel and during the night time I could roam the Kamo riverside and walked along the Pontocho. Arrived in hotel, before the checking-in , I kept my luggage at the hotel and looked around the Nishiki market only 5 min walk. Very good choice it was. Next chance visiting Kyoto, I would like to stay here again. Don't miss the free coffee and the green tea at the lobby.
Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your wonderful review with other travelers. It is pleasing to know that you found the service by our staff is enjoyable and helpful. Each of our team is great asset of our hotel and your comments will be passed on to the entire team as rewards for their efforts. We truly hope you had memorable experiences in Kyoto for your anniversary. Thank you again for your kind words and recommendation. We look forward to welcoming you back very soon! Best regards, Cross Hotel Kyoto
Great hotel at a great location”
Cross Hotel is located near Sanjo station by the Kawaramachi street (part of downtown Kyoto). The area around the hotel has lots of shops and restaurants. It is also located very near to subway, train and bus stations which makes it very easy to reach all the great sights around Kyoto. The rooms are very modern and has adaquate amenities. The beds were very comfortable. The rooms has shower/tub combination bathroom and the toilet is separate. The staff is helpful but has limited english so we had some difficulties in getting help with directions etc. The only complaint we have is that they didn't provide any hand cream or lotions. When we brought this up with the front desk, they just said they only provide one small lotion bottle per stay. When we pointed out that our room didn't have any, they just looked at us blankly and kept repeating the same thing. Very strange!!
Thank you for staying with us at Cross Hotel Kyoto and for taking the time to share your experience with other travelers. We are delighted to hear that you were satisfied with our convenient location and comfortable room. However, we deeply apologize for the inconvenience caused by poor communication skills of staff. Also, your room was not properly prepared if the new mini bottle of body lotion had not been placed in your room type. We are truly sorry for our poor service that led to your disappointment. Your stay experiences already have been reported to the management team and we instructed the Front Office Manager to review our service quality and conduct any necessary training for smooth communication. Once again, please accept our sincere apologies for your unpleasant experience. We hope to have the chance to welcome you back for more positive experience with your future stay. Best regards, Cross Hotel Kyoto
Cross Hotel - A wonderful surprise”
The hotel was a pleasant surprise. I think this is a newish hotel in the centre of Kyoto. I was able to book this hotel for 4 adults considerably cheaply by Kyoto standard. We stayed for 6 nights. Our rooms were large by Japanese standard, clean and comfortable. Check-in was easy but we had an interesting surprise. The staff informed us that the Kyoto local government has introduced a tourist tax in October 2018. It is 400 yen per person. This is not the hotel's fault. The hotel staff were very helpful. For this trip, we chose to drove because of our elderly parents. The hotel staff recommended the relevant carparks to leave our car. They even advised us where we should avoid parking our car because of the charges. Even with their limited English, the staff tried their best to help us. The location of the Cross Hotel was fantastic. We could walk to some sites, restaurants, cafes, Gion and shopping. Our elderly parents found the walk pleasant and were not too hard for them.
Kyoto was a fantastic place, and so was Cross Hotel Kyoto. This was the 2nd time I visited Kyoto, and I could ensure you that this hotel was one of the nicest place I have stayed, and the service was top notch! I have stayed at this hotel with my family for 8 days. The hotel was fairly new, and the room was super clean. Yet each day I was still amazed by the room cleaning service. The hotel was at a convenient location, however, the room was very quiet. It is a perfect place to stay and relax after your long trip. I love Kyoto, and I can't wait to return. Ps. I love the lemongrass smell =)
Dear: Mr./Ms. Kevin Thank you very much for having stayed at Cross Hotel Kyoto and for sharing with other travelers your kind opinion about our facilities room cleanliness and services. We appreciate your mentioned of amenities too. "ila" bath amenities are not used petroleum or chemical substances and we have carefully chosen to provide a truly relaxing private bath time to our precious guests. We are delighted to hear that you were able to enjoy relaxing bath time with your favorite lemongrasss fragrance. It is such a pleasure to hear that you recommended our hotel as “the service was top notch”. It is always a pleasure to receive such warm comments like yours, as it is what makes our team motivated. Thank you again for your perfect rating feedback. We are much looking forward welcoming you back soon. Kind regards, Cross Hotel Kyoto
The new Standard of hotels”
My wife and I just traveled across Kyoto for a week, and of all the hotels where we stayed, the Cross Hotel in Kyoto was by far the nicest. The price we paid was amazing, the staff were friendly, and the location was incredible right in the middle of downtown Kyoto. The room we were given was very large, incredibly clean and comfortable, and an absolute dream to stay in. Even the breakfast was stunning and varied. I cannot recommend this hotel highly enough. This is now my new Standard for a perfect hotel. Looking forward to staying here again when I'm back in the area.
The best hotel I have stayed in Japan ...so far”
Excelente design, aesthetics, good taste and very comfortable. Best location to be in Kyoto. For all the foreigners that are used to name brands such as Sofitel, Belmond.....etc... Cross is not quite a 5 stars but lacks nothing for the price. I only have one suggestion, and it gors straight to the general manager: We are traveling with the Rugby World Cup. The restaurant at the hotel, provided part of the restaurant with a large TV to watch some of the matches. They were charging 2,500 yens per person for fried chicken and chips (horrible by the way) and 2 Heineken beers. Bad food, bad service and bad taste. We offered to pay the 5,000 yens and pleaded to order the food from the regular menu, in which our bill would have been much more then the 5,000 yens.. they refused. I talked to most all employees and manager but with no avail. So, this message goes to YOU, General Manager of Cross Hotel. You should know how to learn how to do business with foreigners and locals
Thank you for choosing Cross Hotel Kyoto and for your feedback. Although I appreciate your positive comments on our accommodations and location, I would like to offer my sincere apologies for an unpleasant experience you encountered at our restaurant. The live viewing at the restaurant is sponsored by Heineken and therefore we ask our guests to buy the set menu for entry and to watch the games as this is the commitment we made to our sponsor. However, if the guests wish to order additional food from the regular menu, there is no reason to refuse, and I am truly sorry for our inflexible service that led to your disappointment. I have spoken to the restaurant management team and instructed them to share your comments with the entire team to ensure this will not happen again. Thank you again for bringing this matter to my attention. We hope to be able to host you again for a more positive experience in the future. Best regards, Takafumi Kumeno General Manager
Perfect for our stay!”
We were at the Cross Hotel for 4 nights and couldn't have been happier with our stay! Location--excellent, right in the mix of everything and so much to see (and eat) nearby, easy to get to bus and subway lines. Room--great lay out and modern design (love having separate rooms for toilet and shower, nice having a table with chairs in a room in Japan), very clean Service--amazing! The concierge, Midori, sat with us happily for about 30 minutes helping us plan our days in Kyoto and especially showing us the best ways of getting around to different areas. She gave us a very useful bus map that showed where to pick up the various buses from the Cross Hotel and where they would go. The desk is open until 9 pm too, making it very convenient. We could not believe the value of this hotel and would highly recommend it!! We can't wait to come back!
Thank you for choosing to stay at Cross Hotel Kyoto and for your fantastic review! It is such a pleasure to read that you had a great stay with us and our service by staff made your stay even more enjoyable. The staff you mentioned always strives to deliver the best experience to our guests with her passion and knowledge about Kyoto and we are very pleased that you were satisfied with her efforts. We will definitely pass along your feedback to her and the entire team as rewards. The team will continue to endeavor to provide the utmost value to our guests. Thank you again for sharing your great experience with other travelers. We hope that you will soon find another opportunity to return to us. Best regards, Cross Hotel Kyoto
Amazing stay at the Cross Hotel”
Just a quick review to say that my wife and I have just spent 3 weeks in Japan and stayed in many Ryokans and western style hotels (including the Keio Plaza Premier Grand in Tokyo which was pretty amazing too!) but the Cross Hotel in Kyoto was the best value by far. I can't speak highly enough of their courteous and attentive service, their delicious restaurant meals (we experienced both dinner and breakfast and both were great!), the cleanliness and quality of finish of all rooms/spaces and the location...wow, what a great location, close to key tourist attractions, fantastic restaurants, shopping, bus and subway stops. It's really got it all. Enjoy :)
Dear: Mr./Ms. Reay Thank you for choosing to stay with Cross Hotel Kyoto and for your compliments on many aspects of your stay with us. It is such a pleasure to see you had a nice time at the hotel and that you loved our room so much. We also appreciate your mention of our staff and service. Our restaurant "KIHARU Brasserie" is truly delicious and it is really pleasure to see that you thoroughly enjoyed there! We are happy that your overall stay at the hotel was satisfactory Thank you again for your perfect rating. We look forward to the opportunity of welcoming you back to our hotel soon. Warm regards, Cross Hotel Kyoto
The best in kyoto.”
This is my 4th time in Kyoto and we are very temped that we chose Cross hotel for this time! - Best location : i could say it’s located in a very city center // close to Metro, you can drag your luggage and walk few minutes to the station - Staff : i would like to say very thank you to them // my mother she forgot her expensive brandname bag with full of money inside the bag at the lobby for an hour!! We were very panic but the staff they kept calm and rechecked for some security and her bag’s kept and saved!!! 🙏🏻 - Room : rooms are nice and clean, toilet and bathtub is super nice - new and clean - Room size : pretty big compare to others hotel in the same range price in japan // we loved it! - All in room amenities are good.
Dear: Mr./Ms. Ornwanya Thank you for choosing to stay with Cross Hotel Kyoto and for your lovely review and for taking the time to share your wonderful comments about our location, facilities and services. We are particularly great to know that you found our staff helpful. One of our priorities is to provide the highest levels of service to our valuable guests. Our staff genuinely passionate about helping our guests so we are delighted to see that they delivered an excellent service and that you found them great. Thank you again for your wonderful feedback. It will be such a pleasure to host you again in the near future! Warm regards, Cross Hotel Kyoto
Was glad that I booked this hotel and took the deluxe king room as the size of the room was perfect!”
The hotel was easy to locate once out from kawaramachi station go towards exit 3. Go against the direction and just one straight road to the hotel. The size was really good till a point that we spend more time in the hotel.due to the separate shower and bath tub and also the toilet. Maybe will be good for the hotel to provide like little chocolates or Kyoto local stuff that can be given to hoteliers who are celebrating like anniversary or birthday. Just a little small touch.. Will definitely recommend and be back to this hotel the next round in Kyoto!
It an excellent hotel located near all the action and close to the metro. The hotel rooms are clean and very spacious for the price. The staff are very friendly, we asked for additional pillows and they were in the room when we got back from exploring. The only downside would be the breakfast, the one day we decided to have this at the hotel we found it was quite expensive and not really value for money (not much choice) compared to other hotels we've stayed in. Would definitely be back to Kyoto and will be booking the Cross Hotel again.
The hotel itself is very closed to everything, walking distance to Nishiki Market, Gion, the riverside, Kawaramachi dining area and all big shopping malls. It’s not only very convenient for travelers to visit Kyoto downtown area, but also very easy to access all major temples by bus or train. We had a wonderful stay thanks to their concierge team, always willing to help and giving many useful advices. The Superior room is very clean and comfy, big enough for Japan standard, we love their bathroom in JP style. The highlight is its exterior and lobby design with an elegant taste, where they offer free take-out coffee and Uji Sencha. Their beautiful brasserie provide yummy occidental breakfast (buffet style), everything is tasty. Will definitely stay here again for my next trip.
Location cannot be any better!! ”
The Cross Hotel checked almost every important box on our list. Fantastic location in a vibrant area of Kyoto close to restaurants that satisfy all tastes. The street outside runs along a narrow canal which, we were lucky, looked even prettier thanks to the cherry blossoms all around. Warm, courteous staff and a very interesting breakfast spread. Our only issue (and this may not matter to many) was that our room did not have sufficient storage/ closet space. Like other hotels in Japan, the bathrooms are comprehensively appointed though rooms are minimalist. 9/10 OVERALL nonetheless. Would recommend wholeheartedly (but upgrade 1 level).
Great great great”
Great new hotel. Located in kyoto.. v near food n shopping district. Easy access. Big rooms n very comfy. Super modern with nice touch of zen. Their staff were the superstars on tops of all the great things this hotel offers. Spraks super flurnt english. Assist us all along from the 1st day: street direction.. recommended places to go.. since their english were fluent.. communication is clear n easy for us.. one day we needed a cab.. n it was raining.. couldnt get taxi tru hotel quick eniught for our train.. the staff initiatively went out n caught a cab for us.. thst is extra effort.. Brsakfast was good.. n healthy Thank you guys.. it have been enjoyable ay cross hotel..
Cross Hotel Kyoto was the best hotel by far that we stayed in Japan. From the location to the lobby, the design of every part of the Hotel, I have to say that having stayed at multiple properties across the world, this one was very unique. The aesthetics were pleasing, the service was first-class and we really enjoyed every part of our stay. If you are visiting Kyoto, then please do yourself a favour and stay at this Hotel
Brand new hotel in the heart of Kyoto Best location to enjoy kyoto Clean & spacious room at Reasonable price Not bad breakfast Need more English-speaking skills for staffs If you want the perfect place to stay in Kyoto, you can go to Ritz-Carlton. But if you need a good place to stay in a reasonable price, Cross Hotel could be one of best choices.
Do t Cross It Off Your List”
Cross Hotel is a winner. Well Located, stylish, comfortable and efficient it feels five star at a four star price. And it has the best coffee in Japan free in the lobby. It’s is big, but not impersonal. The lobby staff is very helpful, even fir an old Japan-hand with 35 year’s in-country experience. Kyoto is amazing. Cross Hotel adds to its charm
Thank you for choosing to stay with Cross Hotel and for taking the time to leave us your wonderful feedback. It is such an honor to read that everything went great for you during your visit and that you found us delivering higher level of service than you expected. We also appreciate your comments on our complimentary coffee and Japanese tea service in the lobby lounge. We use beans of the Italian long-established brand "Lavazza" in the entire hotel, and it has been highly praised by guests for its delicious aroma and richness. It is pleasing the service was also to your liking. As you mentioned, Kyoto is such a charming city showing its beautiful scenery and traditional ambiance through the year. We hope you will return to us again soon for another amazing experience in Kyoto. Best regards, Cross Hotel Kyoto
A very classy hotel in an Excellent location ”
Cross hotel has provided us excellent service during our 7 days in Kyoto, the location was excellent just about 7 mins to Sanjo Station. The room was very clean and the daily housekeeping very high standard. The buffet breakfast was wonderful as we enjoyed each day with a choice of western and japanese menu. I will definitely recommend all my friends if they come to Kyoto :)
Loved the hotel! ”
A modern looking hotel with full amenities and friendly and helpful staff. We loved the breakfast buffet in the morning (seriously one of the prettiest buffets we’ve ever seen!) The hotel is situated a stone’s throw away from the bars and amazing amazing food variety around! Walking distance (approx 5-10 mins) if you’re in need for shopping and also walking distance to Gion! We enjoyed our stay Cross Hotel Kyoto v much.
We would like to thank you for staying with us for your recent visit to Kyoto. It is pleasing to hear that you enjoyed your stay in many aspects from service to breakfast. In particular, it is so honored that you consider our breakfast buffet is one of the prettiest one you had ever experienced. Our breakfast buffet offers over 70 kinds of menus including a variety of grilled dishes, eggs and ham, fresh salads and fruits, delicious soup and refreshing drinks; simple Japanese options such as rice and miso soup are also available upon request. We have received positive feedback from many of our guests and it is good to see that you also enjoyed the breakfast. Please rest assured that your lovely review will be shared with the entire team and read with pride. Thank you again for taking the time to leave us your wonderful review. We look forward to welcoming you back again soon. Best regards, Cross Hotel Kyoto
Center of it all!”
An excellent hotel: well appointed room, knowledgeable and helpful staff, superior concierge and An excellent bar/restaurant. Five minute walk to rail station and major shopping districts, and centered between the many cultural areas. One of the best hotel experiences I’ve had in a while, and I travel extensively Internationally for business. We loved our Kyoto visit and when we return, it will be to the Cross Hotel!
Thank you for choosing to stay at Cross Hotel Kyoto and for taking the time to share your experience with other travelers. It is such an honor to hear that you regard your stay with us as one of "The Best" experience you have had and that you enjoyed our hotel in many aspects from comfortable room to the service from staff. Most of all though, we are very grateful for your positive feedback on our staff and Concierge team, as we always want our guest to receive an outstanding service from the team. We will certainly share your beautiful review with the whole team as rewards for their constant efforts. Thank you again for your valuable feedback. We truly hope to welcome you back again soon. Best regards, Cross Hotel Kyoto