Exceptional Service ”

This is my second time staying with Cross Hotel in Japan, 1st time in Kyoto last year .. Both time their services render are exceptional in the sense of helpful in customer service . As we’re in Sapporo for 1 night with another hotel n the next day we travel to Furano for a night before we return to Sapporo for our stay with Cross Sapporo, the front desk are obliging n helpful by keeping our 2 big luggages as we do not want to bring with us to Furano just for 1 night .. On our return to Sapporo for our 3 nights stay with Cross on 1 Feb 19, after checking in n we request for 2 lugggges , I was told it’s already in our room, small gesture do makes a difference in delighting a customer .. overall the room are consider spacious in Japanese standard .. clean n nice interior which is similar to the other hotel in Cross Kyoto.. Location wise it’s close to Sapporo JR station and also Odori Park, quite a few restaurants just a minute walk away .. Free drink at bar during happy hours .

Modern, clean hotel with great location and staff”

My wife and I really enjoyed our stay at the Cross Hotel. The location was very convenient(close to Sapporo JR Station and Odori Park). The rooms and facilities were very clean and we liked the modern design of the hotel. All of the front desk staff were extremely friendly and helpful. Would definitely recommend to others. The only things we would change would be larger and more plush pillows and a larger safe/lockable drawer for valuables.

Great location, excellent service and onsen”

Arrived at the lobby and saw a crowd at the reception desk. My husband and I were worried that the check in would take longer than expected but it turned out to be a smooth and efficient process. Knowing that we we on our honeymoon, the hotel staff also wrote us a card! A sweet and simple gesture that really made us felt very welcomed. Excellent rooftop onsen, was very clean and the view was awesome. Would definitely stay at cross hotel again on our next trip to Sapporo.

Great Location , clean ,Modern and great service”

I stayed 3 nights at Cross hotel. We are impressed with the service of the staffs. They are very nice and helpful also they can speak English well. I like the cleanliness and the modernity . The room was small but convenient. The Location was great near the sapporo station and surrounded by many good restaurant. We will defitely come back.

Great location and value for money”

This hotel is fairly new, about 3 years old and it's more modern than the other hotels in Sapporo area. The staff are all very friendly and helpful. We like that the rooms are more spacious than the other hotels we browsed and the interior is quite modern. The hotel's location is excellent, it's within 5 minutes walk from Sapporo station and Tokyu dept store. There are a lot of good restaurants around the hotel so you don't need to worry about food. Would highly recommend this hotel to anyone going to sapporo!

Great stay at Cross Hotel Sapporo”

Conveniently located near the Sapporo station. Impressive cleanliness! Kudos to the hardworking housekeeping staff for keeping my room spotless everyday! Nice & varied western & Japanese selections for the breakfast spread. Looking forward to coming back to Sapporo & staying at the Cross Hotel.

Great service, good location”

Staff were very accommodating to let us deposit our luggage 3 days before we check in (as we are travelling out before coming back into sapporo), and already placed the luggage in our room before we check in on the day itself. Very prompt with replying to our emails too. Location was great, just a short 5-10mins walk to JR station (we went during winter so it was a little harder to lug our luggage with all the ice/snow on ground). Hotel comes with complimentary drink to all guests but we missed this as we checked in late. Room was much bigger than the other 2 hotels we were based in for the trip. Didn’t get to try their onsen though, looks great in photos shown. :)

Great location!”

A modern looking hotel which hosts jazz sessions, however did not have the time to attend any as we were busy visiting the many places in Hokkaido and stuffing our faces silly. Front desk gave my daughter a small goody bag upon checking in which was great! Had a king size bed which made sleeping so much more comfortable. The hotel is within walking distance to Sapporo Station, a few tourist spots are also within walking distance of the hotel, and just outside the hotel you get a yakitori and an izakaya. As an added bonus, the Sapporo Clock Tower is just around the corner-literally. Will definitely stay here again!

One of the Great Hotels I've Ever Met”

My stay at the Cross Hotel Sapporo was totally great. Its staff in the Hotel or the Royce Icehill Hotel were friendly, with good spoken English and helpful. My family and I felt so warm even the outside is freezing cold ;)

Best value for money hotel near Sapporo Station”

I just want to say the staffs at the front desk were extremely helpful and patience. They assisted to book our ski resort trip without much fuss. We enjoyed our stay at Cross Hotel Sapporo very much and we will definitely stay there again.

Value for Money and Good Location”

Stayed 2 nights at Cross hotel sapporo. The hotel is very new and modern design. The room is very spacious and the location of the hotel is near to stations and shopping areas. Around the hotel there are many restaurants. Hotel is very near to attractions too.

Awesome”

Great hotel with excellent design and location. Around 800yen by taxi from Sapporo JR station to the hotel. Walking distance to attractions in the city. Many restaurants and convenience stores nearby. The public bath is great. Deluxe room is spacious. Will definitely choose Cross again.

Great hotel - highly recommended! ”

Great choice for Sapporo stopover. Spacious by Jap stds! I hate old hotels and room is in good condition and super clean. Short walk from Sapporo stn - use elevator at Tokyu shopping mall for max convenience. Also so near to Susukino (for streetcar and more shopping / food options), former govt house, clock tower, etc. Free shuttle to wholesale seafood mkt - commercial but so yums for quality food. We went twice!!

Good choice around the station”

Chose the hotel for the first night in Sapporo as the train arrives at night. It took just 10 mins from the railroad station and it's easy to find "X" logo on the top of the building. Reception staff provided nice English service and was attentive to my requests. Top floor spa was good for travelers and there were several Japanese restaurants aroudn the hotel til the night. Recommendable to business/couple travelers to Sapporo.

Extremely convenient hotel. ”

we had a wonderful stay at the hotel. it is very centrally located. although the rooms are compact. they are fully equipped and comfortable. the room has fee wifi so it is convenient for business travellers. the hotel is close to the station and to the main shopping street and odori park.. the hotel staff speaks english and are very helpful. i would definitely come back to cross the next time i come to sapporo

Highly recommend ”

Location is very good. Within 10mins walk from Jr Sapporo station. A lot of restaurants and shopping malls nearby. Also close to Subway Odori station. Check in and check out was simple and fast. Staffs are friendly and helpful. We got a triple room and it is very spacious. We were able to open 3 big luggages at the same time. Really value for money. I will stay this hotel if I go Sapporo again.

Wonderful stay”

We love the hotel for its convenient location. Within walking distance, you can find JR. Sapporo station and many restaurants with delicious food. We had fantastic dinner just around the corner of the hotel at "Hyu-kaku" , which had restaurants in New York. The hotel room is small as many other Japan hotels. However, the hotel is very clean and the staff are very helpful and speak English well. We definitely will return.

Nice hotel in great location”

My friends and I had a good experience here. Staff were friendly and fluent in speaking English. Hotel location is very good, near Sapporo JR station. It's very convenient to travel to airport and other cities. Also, the hotel is not far from shopping area and Odori park. If I have a chance to come back to Sapporo again, I'll definitely choose this hotel!! :)

In general, the stay is good.”

The stay at Cross Hotel Sapporo is good. The room is clean and tidy. It is located near to the Clock Tower and many local restaurants. The hotel staffs are very friendly and helpful.

Will definitely stay again!”

Very close to Sapporo station and JR Tower where the major shopping centres are. A wide range of breakfast. Airport bus is just 3-mins walking distance from Ana crown plaza hotel. The staff are very friendly, with very clean room and the night view from hot bath on level 18 is stunning! What else can you ask for more? Will definitely stay again if we come to Sapporo!