Excellent 8.5
Based on 403 reviews

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Excellent



based on 403 reviews
  • Cleanliness 9.0
  • Facilities 9.0
  • Location 8.6
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for money 7.4
  • Food/Dining 8.5
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Patricia from Australia
Couples
Luxe King
Stayed one night in May 2015
Overpriced Hotel - Charge you for EVERYTHING!!!
Disappointing! Stayed for my sons wedding. Initial problem was checking into Bride & Groom room for them to change - apparently a huge issue! Massive queue at check-in - finally get to desk to be told room not ready (3.30pm by this time - checkin from 3pm) we were among several with same issue, so waiting, waiting. Finally get in have a cup of tea - all good. No hand towels in bathroom. Comfort & presentation were good won't take that away from them. Up in the morning with another cup of tea then down for breakfast. Another queue to get into Atrium for $45 buffet brekkie but closed within an hour so not worth it so went across to MerryWell. Quite expensive and food was terrible, service slow and food cold. Checkout - another queue so used Express Checkout. Get home & email account arrived in my inbox with $5.50 charge - for 4 of the little milk cartons we used for the cups of tea!!! Unbelievable! First time ever I've been charged for milk! I'm so cross. It's not the money it's just the principle of this supposed 5 star venue offering much less by the way of service & quality. Never Again - buyer beware! You have been warned - it's not worth the $300 / night price tag. Also heard another guest who didn't have a credit card had to have $200 deducted from his cheque account (to cover mini bar costs) fair enough but wouldn't get it credited back for 3 - 5 DAYS !!!!!! Who do they think they are - they can't treat people like this!
Reviewed June 02, 2015
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bader from Kuwait
Couples
Luxe View King
Stayed 2 nights in May 2015
excellent
location , services , facilities
very good hotel and its one of the best hotel i ever stay
Reviewed May 24, 2015
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Scott from Australia
Couples
Luxe King Spa
Stayed one night in April 2015
Thanks
Hospitality quality professionalism
Loved it
Reviewed April 29, 2015
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Tina from Australia
Couples
Luxe Twin
Stayed one night in March 2015
Overnight Stay
Good Restaurants, Very Nice Rooms and helpful staff
Reviewed March 18, 2015
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Colin from Australia
Business travelers
Luxe King
Stayed 2 nights in February 2015
Loved it but .....
Great room, spacious atmosphere, well appointed.
Really enjoyed the stay, but too many rules. Cant do this, can't do that. Also, that construction noise is something else!!
Reviewed March 02, 2015
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Michael from Australia
Couples
Luxe King
Stayed one night in February 2015
Wedding
Standard
Very good but didn't like paying an extra 60$ for late check out.
Reviewed March 02, 2015
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Joanna from New Zealand
Couples
Luxe King
Stayed one night in February 2015
Loved it!!
The luxurious resort feel, the view from our room and the bath.
Our stay was awesome! It was so nice and relaxing. We will definitely be going back soon!!
Reviewed February 17, 2015
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nola from Australia
Couples
Luxe View King
Stayed one night in February 2015
Early Valentines day
Staff, pool, resturants
Fantastic!
Reviewed February 15, 2015
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Adeline from Malaysia
Couples
Luxe King
Stayed one night in January 2015
good
comfort
excellent
Reviewed February 09, 2015
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Troy from Australia
Couples
Luxe King Spa
Stayed one night in December 2014
Very nice but a little expensive
View, location, room features
Very nice just a little too much
Reviewed February 03, 2015
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