Great for swimming”

I help my friend to book this place. He very love the swimming pool. The staff also kind and near to mall. Great place to stay.

Good hotel for Family”

The food and facilities are satisfying

Good location and value for money”

I had a good price for the hotel room but unfortunately the bed is bad. For a 4 stqr hotel, it should have a better quality bed. I woke up with body ache in the morning. The staff is very hospitable and the location is superb. It would be much much better with a better quality bed. I hope the hotel can take this feedback positively.

Splendid enjoyed food ”

Staff friendliness and courtesy. Always helpful. It was awesome. Location good. Adjoining a Bank and Family Mart very close do was The Tanjung Plaza Shopping and Hospitals too. Food Buffet lunch and dinner very good and reasonable prices. Breakfast missing Brown bread otherwise super.... Bathroom linen badly discolored poor Towels and Bath mats. Room lighting dull.

Very good”

good hotel in surabaya city

nice hotel and strategic”

nice hotel and worth it price keep it up.

ok”

good location, but room to small...cleanliness good, in the top floor have a cafe a little bit cozy...

Aced”

Everything about this hotel is great; accommodating staff, location, value for money. 10/10 would recommend

Excellent”

Everything is good in this hotel.. Clean and comfy bedrooms.. Location is in the city centre.. Near tunjungan plaza and many restaurant around.. The staff is nice and very helpfull.. Thanks to the staff who helped my son ( 3yo ) when he ran to the elevator.. The food is delicious..

Nice short gateway with cozy stay”

I'm statisfied with the hotel service while staying in Surabaya. The staffs were nice and friendly. The rooms were clean and comfort. Well, my little suggestion is to have more improvement about the food & service at the breakfast restaurant. Thank you

Good Location and excellent customer service”

The reception staff Ms Meya think the name is correct :) she is very polite ,professional and with smile always . Ms Meya doing a wonderful job keep up the work .The hotel location is good and the afternoon tea was good.Overall the stay was pleasant .when is visit Surabaya again sure will stay in hotel crown prince

Strong & Fast Wifi, Walking distance to Tunjungan Plaza, Easy to find food”

I love the speed of the wifi, very suitable for business traveler. Located in the heart of the city, it is easy to find taxi. In fact, there are taxis ready at all time in the lobby. Quite close to Tunjungan Plaza, walking distance approximately 10-15mins. Not too bad. Within the vicinity there are lots of ATMs, Bank and foods. Lovely stay and definitely will be one of my choice if I am going to visit Surabaya again. Swimming pools is small and there is a mini gym too.

City Center, Facilities Complete, breakfast IDR100,000. Too much”

I didn't pick a room with breakfast, I'd like to add breakfast they cost me 1pax for IDR. 100,000. Too much I think. Because Novotel-Accor group you have to pay 100,000 too. Room without sound protector, you can hear someone passing infront ur room when they are having conversation. Overall they all good. Compliments was nice, coca cola-vit c-peanuts-crackers and 4 bottles mineral water.

enjoyable stay in this hotel”

Nice place to stay.strategic place to go around. Staffs were very friendly and helpfull. fast check in and check out. breakfast was ok and free mini bar. although the parking area was so small and it was difficult to found parking lot if we werent using valley

Modern looking hotel room with friendly staff”

short overnight trip at the hotel. Thus, i do not have much time to review the quality in detail. Overall, it was comfortable stay and the staff was friendly. Breakfast variety is wide and taste above average.

Quite good, near the heart of the city”

Quite good, but the staff slow respon especially the front desk. Around 4 p.m I finally check in, while it's written check in time at 2 p.m The food is the delicious and the hotel interior is jus great

Excellent staff and value for money”

This really is superb value. Clean and comfortable rooms, with staff who make the effort to be friendly and remember your name. Rooms are sizeable and well maintained. Plus there are reliable Bluebird taxis outside. Only 10 to 15 mins walk from Tunjungan Plaza. For a good stay in Surabaya this is highly recommended.

Nice good value for money hotel”

I spent 2 nights at this hotel. At the first night there was leak in the room through the wall due to heavy rain, but the staff took action immediately soon after i file report. it was nice hotel, value for noney for 4 star hotel, and nice location

New Building & Nice Hotel”

We stayed 2 nights and really comfortable, as its located at Surabaya Centre. It is so close to Tunjungan Plaza and other spot of Surabaya. The hotel is nice as it is four star with cheap price, new building, and i got Surabaya centre's view. The food also delicious, especially Bubur Madura. If i came to Surabaya, i will stay again at this hotel.

4 star accomodation alternative in Surabaya”

Modern hotel with decent facilities, tastefully equipped rooms, walking distance from Tunjungan Plaza and with instant access to public transportation. Slightly reduced evaluation for finding the cockroach in the room, bathroom flooding (ineffective flushing to the drains) and waiting time for the tea service during breakfast. We were satisfied with the overall experience though.