Crown Prince Surabaya Hotel
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8.0
Excellent
10.5% this month
/10
(1103 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Plaza Tunjungan890 m
  • Bungkul Park1.9 km
  • Tugu Pahlawan2.74 km
  • Surabaya Town Square2.92 km
  • Kepanjen Church3.24 km
  • Sampoerna Museum4.52 km
  • Sanggar Agung Temple6.87 km
  • Mosque Al Akbar7.87 km
  • Suramadu Bridge9.24 km
  • Ciputra Waterpark12.14 km
  • 4-star Hotel
    Free Wi-Fi

    Crown Prince Surabaya Hotel

    Basuki Rahmat 123-127, Surabaya Center, Surabaya, Indonesia, 60271 - See map

    Don't miss out!

    6 travelers are looking at this property right now | 10 travelers have booked today.

    "Nice and helpful staff, near tunjungan plaza, free shuttle with good driver to tunjungan plaza, grand city and 'pasar genteng'."
    Amelia - February 22, 2018
    Exceptional reputation
    Recommended by 89% of guests
    Excellent cleanliness
    8.0 rating for cleanliness
    Excellent service
    8.0 rating for service
    Very good comfort
    7.8 room quality and comfort
    • Airport transfer

    • Located in heart of Surabaya

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Cheaper than 88% of all properties in Surabaya in the last 24 hoursCompared to 1,727 Surabaya properties at Agoda for various dates
    Value for money7.9
    Distance to city center6.9 km
    Location rating8.5
    Nearest airportJuanda International Airport (SUB)
    Distance to airport13.0 km

    Rooms available at Crown Prince Surabaya Hotel

    7.8
    Very good
    Room comfort & quality
    Charm Room
    Charm Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Comfy Room
    Comfy Room
    ...
    • Room size: 33 m²/355 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Classy
    Classy
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Cozy Twin
    Cozy Twin
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Cozy Double
    Cozy Double
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Executive Double Room
    Executive Double Room
    ...
    • Room size: 33 m²/355 ft²
    • Shower
    Enter dates to see prices
    Superior Double Room
    Superior Double Room
    ...
    • Room size: 22 m²/237 ft²
    • Shower
    Enter dates to see prices
    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
    • Shower
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Shower
    Enter dates to see prices
    Suite
    Suite
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Crown Prince Surabaya Hotel?

    Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Crown Prince Surabaya Hotel?

    Crown Prince Surabaya Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of IDR 220000. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Crown Prince Surabaya Hotel also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Crown Prince Surabaya Hotel has a car park right on site for maximum convenience. Car parking is free for guests. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at Crown Prince Surabaya Hotel?

    Crown Prince Surabaya Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about Crown Prince Surabaya Hotel

    • 9.2
      Exceptional
      Location

      "Location is just 5 mins from Tunjungan Plaza Mall and 30 mins from Juanda Airport."

      SALLY

      |

      April 17, 2017

    • 9.6
      Exceptional
      Cleanliness

      "Located in the central of Surabaya, the hotel was new, clean, nice and comfort."

      Putri

      |

      December 15, 2016

    • 8.0
      Very good
      Cleanliness

      "All employee are very kind, we feels comfortable, clean and near with the town"

      Propilola

      |

      June 30, 2017

    Property ranking|Compared to 1,727 Surabaya properties
    See all rankings
    Room comfort score
    7.8/10
    Room size
    32 sqm.
    Review score - United States
    8.8/10
    Location score
    8.5/10
    Better than
    98
    %
    of Surabaya properties
    Bigger than
    98
    %
    of Surabaya properties
    Better than
    98
    %
    of Surabaya properties
    Better than
    94
    %
    of Surabaya properties
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    More about Crown Prince Surabaya Hotel

    More about Crown Prince Surabaya Hotel

    8.4
    Excellent

    "Thank you for the service, and I hope to use this hotel agai..."

    venna

    |

    December 14, 2017

    Description

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    Most talked about facilities

    Breakfast
    56 mentions
    Housekeeping
    52 mentions
    Food & Dining
    13 mentions
    Swimming Pool
    10 mentions

    What they offer

    9.2
    Exceptional

    "We would recommend this hotel for those who love to do shopp..."

    Lee

    |

    September 5, 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Crown Prince Surabaya Hotel from real guests

    Provided by verified guests of Agoda
    8.0
    /
    10
    Excellent
    10.5% this month
    Cleanliness8.0
    Facilities7.5
    Location8.5
    Room comfort and quality7.8
    Service8.0
    Value for money7.9
    High score for Surabaya
    Rating
    9+ Exceptional (162)
    8-9 Excellent (137)
    7-8 Very Good (247)
    6-7 Good (92)
    <6 Below Expectation (101)
    Time of the year
    Mar - May (203)
    Jun - Aug (209)
    Sep - Nov (162)
    Dec - Feb (165)
    All guests (1103)
    All room types
    All languages

    Show reviews that mention 

    Showing 739 verified guest comments
    12345
    8.0
    Excellent
    Heni from Indonesia
    Solo traveler
    Cozy Double
    Stayed 3 nights in July 2019

    Great for swimming”

    I help my friend to book this place. He very love the swimming pool. The staff also kind and near to mall. Great place to stay.

    Reviewed July 22, 2019
    8.4
    Excellent
    YEHUDA from Indonesia
    Family with teens
    Cozy Twin
    Stayed 1 night in February 2019

    Good hotel for Family”

    The food and facilities are satisfying

    Reviewed June 27, 2019
    9.2
    Exceptional
    Anita from Indonesia
    Couple
    Cozy Twin
    Stayed 1 night in January 2019

    Good location and value for money”

    I had a good price for the hotel room but unfortunately the bed is bad. For a 4 stqr hotel, it should have a better quality bed. I woke up with body ache in the morning. The staff is very hospitable and the location is superb. It would be much much better with a better quality bed. I hope the hotel can take this feedback positively.

    Reviewed January 20, 2019
    9.2
    Exceptional
    Ibrahim from Maldives
    Couple
    Cozy Twin
    Stayed 2 nights in January 2019

    Splendid enjoyed food ”

    Staff friendliness and courtesy. Always helpful. It was awesome. Location good. Adjoining a Bank and Family Mart very close do was The Tanjung Plaza Shopping and Hospitals too. Food Buffet lunch and dinner very good and reasonable prices. Breakfast missing Brown bread otherwise super.... Bathroom linen badly discolored poor Towels and Bath mats. Room lighting dull.

    Reviewed January 14, 2019
    7.6
    Very good
    Abraham from Indonesia
    Couple
    Cozy Double
    Stayed 2 nights in December 2018

    Very good”

    good hotel in surabaya city

    Reviewed June 28, 2019
    8.0
    Excellent
    HARI from Indonesia
    Business traveler
    Cozy Twin
    Stayed 2 nights in May 2019

    nice hotel and strategic”

    nice hotel and worth it price keep it up.

    Reviewed May 27, 2019
    8.4
    Excellent
    yudhi from Indonesia
    Business traveler
    Cozy Twin
    Stayed 1 night in April 2019

    ok”

    good location, but room to small...cleanliness good, in the top floor have a cafe a little bit cozy...

    Reviewed May 23, 2019
    10.0
    Exceptional
    Nurfarhanis from Singapore
    Couple
    Cozy Double
    Stayed 1 night in April 2019

    Aced”

    Everything about this hotel is great; accommodating staff, location, value for money. 10/10 would recommend

    Reviewed May 02, 2019
    10.0
    Exceptional
    sekar from Indonesia
    Family with young children
    Cozy Double
    Stayed 2 nights in January 2018

    Excellent”

    Everything is good in this hotel.. Clean and comfy bedrooms.. Location is in the city centre.. Near tunjungan plaza and many restaurant around.. The staff is nice and very helpfull.. Thanks to the staff who helped my son ( 3yo ) when he ran to the elevator.. The food is delicious..

    Reviewed January 11, 2018
    9.6
    Exceptional
    venna from Indonesia
    Business traveler
    Cozy Twin
    Stayed 2 nights in July 2017

    Nice short gateway with cozy stay”

    I'm statisfied with the hotel service while staying in Surabaya. The staffs were nice and friendly. The rooms were clean and comfort. Well, my little suggestion is to have more improvement about the food & service at the breakfast restaurant. Thank you

    Reviewed July 30, 2017
    9.6
    Exceptional
    arunkumar from India
    Solo traveler
    Cozy Double
    Stayed 3 nights in June 2016

    Good Location and excellent customer service”

    The reception staff Ms Meya think the name is correct :) she is very polite ,professional and with smile always . Ms Meya doing a wonderful job keep up the work .The hotel location is good and the afternoon tea was good.Overall the stay was pleasant .when is visit Surabaya again sure will stay in hotel crown prince

    Reviewed June 22, 2016
    9.2
    Exceptional
    Jumianto from Indonesia
    Solo traveler
    Cozy Twin
    Stayed 2 nights in April 2016

    Strong & Fast Wifi, Walking distance to Tunjungan Plaza, Easy to find food”

    I love the speed of the wifi, very suitable for business traveler. Located in the heart of the city, it is easy to find taxi. In fact, there are taxis ready at all time in the lobby. Quite close to Tunjungan Plaza, walking distance approximately 10-15mins. Not too bad. Within the vicinity there are lots of ATMs, Bank and foods. Lovely stay and definitely will be one of my choice if I am going to visit Surabaya again. Swimming pools is small and there is a mini gym too.

    Reviewed May 15, 2016
    8.4
    Excellent
    Yohanna from Indonesia
    Business traveler
    Cozy Twin
    Stayed 1 night in March 2016

    City Center, Facilities Complete, breakfast IDR100,000. Too much”

    I didn't pick a room with breakfast, I'd like to add breakfast they cost me 1pax for IDR. 100,000. Too much I think. Because Novotel-Accor group you have to pay 100,000 too. Room without sound protector, you can hear someone passing infront ur room when they are having conversation. Overall they all good. Compliments was nice, coca cola-vit c-peanuts-crackers and 4 bottles mineral water.

    Reviewed April 04, 2016
    8.7
    Excellent
    maya from Indonesia
    Family with young children
    Stayed 3 nights in October 2015

    enjoyable stay in this hotel”

    good location, nice and comfort

    Nice place to stay.strategic place to go around. Staffs were very friendly and helpfull. fast check in and check out. breakfast was ok and free mini bar. although the parking area was so small and it was difficult to found parking lot if we werent using valley

    Reviewed November 12, 2015
    8.3
    Excellent
    Chi from Malaysia
    Couple
    Cozy Double
    Stayed 1 night in August 2015

    Modern looking hotel room with friendly staff”

    location, staff and cleaniness

    short overnight trip at the hotel. Thus, i do not have much time to review the quality in detail. Overall, it was comfortable stay and the staff was friendly. Breakfast variety is wide and taste above average.

    Reviewed August 12, 2015
    8.3
    Excellent
    Margaret from Indonesia
    Couple
    Cozy Double
    Stayed 2 nights in May 2015

    Quite good, near the heart of the city”

    Good location, in the heart of the city. Best price offer, and nice food

    Quite good, but the staff slow respon especially the front desk. Around 4 p.m I finally check in, while it's written check in time at 2 p.m The food is the delicious and the hotel interior is jus great

    Reviewed June 02, 2015
    10.0
    Exceptional
    John from United Kingdom
    Solo traveler
    Classy
    Stayed 1 night in May 2015

    Excellent staff and value for money”

    value, staff, location

    This really is superb value. Clean and comfortable rooms, with staff who make the effort to be friendly and remember your name. Rooms are sizeable and well maintained. Plus there are reliable Bluebird taxis outside. Only 10 to 15 mins walk from Tunjungan Plaza. For a good stay in Surabaya this is highly recommended.

    Reviewed May 16, 2015
    8.3
    Excellent
    Herson from Indonesia
    Business traveler
    Cozy Double
    Stayed 2 nights in December 2014

    Nice good value for money hotel”

    comfort, location, cleanliness

    I spent 2 nights at this hotel. At the first night there was leak in the room through the wall due to heavy rain, but the staff took action immediately soon after i file report. it was nice hotel, value for noney for 4 star hotel, and nice location

    Reviewed December 21, 2014
    8.7
    Excellent
    Marietha from Indonesia
    Couple
    Cozy Double
    Stayed 2 nights in September 2014

    New Building & Nice Hotel”

    Location, View, Food and Price

    We stayed 2 nights and really comfortable, as its located at Surabaya Centre. It is so close to Tunjungan Plaza and other spot of Surabaya. The hotel is nice as it is four star with cheap price, new building, and i got Surabaya centre's view. The food also delicious, especially Bubur Madura. If i came to Surabaya, i will stay again at this hotel.

    Reviewed December 01, 2014
    9.3
    Exceptional
    Michal from Poland
    Couple
    Cozy Twin
    Stayed 1 night in October 2014

    4 star accomodation alternative in Surabaya”

    centralized location in downtown, buffet breakfast, fancy rooms

    Modern hotel with decent facilities, tastefully equipped rooms, walking distance from Tunjungan Plaza and with instant access to public transportation. Slightly reduced evaluation for finding the cockroach in the room, bathroom flooding (ineffective flushing to the drains) and waiting time for the tea service during breakfast. We were satisfied with the overall experience though.

    Reviewed October 20, 2014
    12345

    Reviews of Crown Prince Surabaya Hotel from real guests

    Provided by verified guests of Agoda
    8.0
    /
    10
    Excellent
    10.5% this month
    Cleanliness8.0
    Facilities7.5
    Location8.5
    Room comfort and quality7.8
    Service8.0
    Value for money7.9
    High score for Surabaya
    Rating
    9+ Exceptional (162)
    8-9 Excellent (137)
    7-8 Very Good (247)
    6-7 Good (92)
    <6 Below Expectation (101)
    Time of the year
    Mar - May (203)
    Jun - Aug (209)
    Sep - Nov (162)
    Dec - Feb (165)
    All guests (1103)
    All room types
    All languages

    Show reviews that mention 

    Showing 739 verified guest comments
    12345
    8.0
    Excellent
    Heni from Indonesia
    Solo traveler
    Cozy Double
    Stayed 3 nights in July 2019

    Great for swimming”

    I help my friend to book this place. He very love the swimming pool. The staff also kind and near to mall. Great place to stay.

    Reviewed July 22, 2019
    8.4
    Excellent
    YEHUDA from Indonesia
    Family with teens
    Cozy Twin
    Stayed 1 night in February 2019

    Good hotel for Family”

    The food and facilities are satisfying

    Reviewed June 27, 2019
    9.2
    Exceptional
    Anita from Indonesia
    Couple
    Cozy Twin
    Stayed 1 night in January 2019

    Good location and value for money”

    I had a good price for the hotel room but unfortunately the bed is bad. For a 4 stqr hotel, it should have a better quality bed. I woke up with body ache in the morning. The staff is very hospitable and the location is superb. It would be much much better with a better quality bed. I hope the hotel can take this feedback positively.

    Reviewed January 20, 2019
    9.2
    Exceptional
    Ibrahim from Maldives
    Couple
    Cozy Twin
    Stayed 2 nights in January 2019

    Splendid enjoyed food ”

    Staff friendliness and courtesy. Always helpful. It was awesome. Location good. Adjoining a Bank and Family Mart very close do was The Tanjung Plaza Shopping and Hospitals too. Food Buffet lunch and dinner very good and reasonable prices. Breakfast missing Brown bread otherwise super.... Bathroom linen badly discolored poor Towels and Bath mats. Room lighting dull.

    Reviewed January 14, 2019
    7.6
    Very good
    Abraham from Indonesia
    Couple
    Cozy Double
    Stayed 2 nights in December 2018

    Very good”

    good hotel in surabaya city

    Reviewed June 28, 2019
    8.0
    Excellent
    HARI from Indonesia
    Business traveler
    Cozy Twin
    Stayed 2 nights in May 2019

    nice hotel and strategic”

    nice hotel and worth it price keep it up.

    Reviewed May 27, 2019
    8.4
    Excellent
    yudhi from Indonesia
    Business traveler
    Cozy Twin
    Stayed 1 night in April 2019

    ok”

    good location, but room to small...cleanliness good, in the top floor have a cafe a little bit cozy...

    Reviewed May 23, 2019
    10.0
    Exceptional
    Nurfarhanis from Singapore
    Couple
    Cozy Double
    Stayed 1 night in April 2019

    Aced”

    Everything about this hotel is great; accommodating staff, location, value for money. 10/10 would recommend

    Reviewed May 02, 2019
    10.0
    Exceptional
    sekar from Indonesia
    Family with young children
    Cozy Double
    Stayed 2 nights in January 2018

    Excellent”

    Everything is good in this hotel.. Clean and comfy bedrooms.. Location is in the city centre.. Near tunjungan plaza and many restaurant around.. The staff is nice and very helpfull.. Thanks to the staff who helped my son ( 3yo ) when he ran to the elevator.. The food is delicious..

    Reviewed January 11, 2018
    9.6
    Exceptional
    venna from Indonesia
    Business traveler
    Cozy Twin
    Stayed 2 nights in July 2017

    Nice short gateway with cozy stay”

    I'm statisfied with the hotel service while staying in Surabaya. The staffs were nice and friendly. The rooms were clean and comfort. Well, my little suggestion is to have more improvement about the food & service at the breakfast restaurant. Thank you

    Reviewed July 30, 2017
    9.6
    Exceptional
    arunkumar from India
    Solo traveler
    Cozy Double
    Stayed 3 nights in June 2016

    Good Location and excellent customer service”

    The reception staff Ms Meya think the name is correct :) she is very polite ,professional and with smile always . Ms Meya doing a wonderful job keep up the work .The hotel location is good and the afternoon tea was good.Overall the stay was pleasant .when is visit Surabaya again sure will stay in hotel crown prince

    Reviewed June 22, 2016
    9.2
    Exceptional
    Jumianto from Indonesia
    Solo traveler
    Cozy Twin
    Stayed 2 nights in April 2016

    Strong & Fast Wifi, Walking distance to Tunjungan Plaza, Easy to find food”

    I love the speed of the wifi, very suitable for business traveler. Located in the heart of the city, it is easy to find taxi. In fact, there are taxis ready at all time in the lobby. Quite close to Tunjungan Plaza, walking distance approximately 10-15mins. Not too bad. Within the vicinity there are lots of ATMs, Bank and foods. Lovely stay and definitely will be one of my choice if I am going to visit Surabaya again. Swimming pools is small and there is a mini gym too.

    Reviewed May 15, 2016
    8.4
    Excellent
    Yohanna from Indonesia
    Business traveler
    Cozy Twin
    Stayed 1 night in March 2016

    City Center, Facilities Complete, breakfast IDR100,000. Too much”

    I didn't pick a room with breakfast, I'd like to add breakfast they cost me 1pax for IDR. 100,000. Too much I think. Because Novotel-Accor group you have to pay 100,000 too. Room without sound protector, you can hear someone passing infront ur room when they are having conversation. Overall they all good. Compliments was nice, coca cola-vit c-peanuts-crackers and 4 bottles mineral water.

    Reviewed April 04, 2016
    8.7
    Excellent
    maya from Indonesia
    Family with young children
    Stayed 3 nights in October 2015

    enjoyable stay in this hotel”

    good location, nice and comfort

    Nice place to stay.strategic place to go around. Staffs were very friendly and helpfull. fast check in and check out. breakfast was ok and free mini bar. although the parking area was so small and it was difficult to found parking lot if we werent using valley

    Reviewed November 12, 2015
    8.3
    Excellent
    Chi from Malaysia
    Couple
    Cozy Double
    Stayed 1 night in August 2015

    Modern looking hotel room with friendly staff”

    location, staff and cleaniness

    short overnight trip at the hotel. Thus, i do not have much time to review the quality in detail. Overall, it was comfortable stay and the staff was friendly. Breakfast variety is wide and taste above average.

    Reviewed August 12, 2015
    8.3
    Excellent
    Margaret from Indonesia
    Couple
    Cozy Double
    Stayed 2 nights in May 2015

    Quite good, near the heart of the city”

    Good location, in the heart of the city. Best price offer, and nice food

    Quite good, but the staff slow respon especially the front desk. Around 4 p.m I finally check in, while it's written check in time at 2 p.m The food is the delicious and the hotel interior is jus great

    Reviewed June 02, 2015
    10.0
    Exceptional
    John from United Kingdom
    Solo traveler
    Classy
    Stayed 1 night in May 2015

    Excellent staff and value for money”

    value, staff, location

    This really is superb value. Clean and comfortable rooms, with staff who make the effort to be friendly and remember your name. Rooms are sizeable and well maintained. Plus there are reliable Bluebird taxis outside. Only 10 to 15 mins walk from Tunjungan Plaza. For a good stay in Surabaya this is highly recommended.

    Reviewed May 16, 2015
    8.3
    Excellent
    Herson from Indonesia
    Business traveler
    Cozy Double
    Stayed 2 nights in December 2014

    Nice good value for money hotel”

    comfort, location, cleanliness

    I spent 2 nights at this hotel. At the first night there was leak in the room through the wall due to heavy rain, but the staff took action immediately soon after i file report. it was nice hotel, value for noney for 4 star hotel, and nice location

    Reviewed December 21, 2014
    8.7
    Excellent
    Marietha from Indonesia
    Couple
    Cozy Double
    Stayed 2 nights in September 2014

    New Building & Nice Hotel”

    Location, View, Food and Price

    We stayed 2 nights and really comfortable, as its located at Surabaya Centre. It is so close to Tunjungan Plaza and other spot of Surabaya. The hotel is nice as it is four star with cheap price, new building, and i got Surabaya centre's view. The food also delicious, especially Bubur Madura. If i came to Surabaya, i will stay again at this hotel.

    Reviewed December 01, 2014
    9.3
    Exceptional
    Michal from Poland
    Couple
    Cozy Twin
    Stayed 1 night in October 2014

    4 star accomodation alternative in Surabaya”

    centralized location in downtown, buffet breakfast, fancy rooms

    Modern hotel with decent facilities, tastefully equipped rooms, walking distance from Tunjungan Plaza and with instant access to public transportation. Slightly reduced evaluation for finding the cockroach in the room, bathroom flooding (ineffective flushing to the drains) and waiting time for the tea service during breakfast. We were satisfied with the overall experience though.

    Reviewed October 20, 2014
    12345
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    Crown Prince Surabaya Hotel
    |Excellent 8.0
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Plaza Tunjungan
    • Gubeng Train Station is within 1.27 km