Excellent”

Location wise - twas accessible to the free tram zone area, walking distance to nearest convenience stores. All crown grp of hotels were connected via walkway making each accessible depending on where you want to go. Plus its near the southbank crown promenade walkway (its the long yarra riverwalk). Rooms were big in size, very comfy beds, no complimentary water though and youll need to ask for specific amenities coz they dont replenish everything daily if you still have some. Ms Emily at the conceirge was soo helpful when it comes to suggesting tours and catering to the customers needs.

Dont book if have children with you. ”

Booked for couple and one child. When we got to hotel had no second bed, then told they will need to move room as this room couldn't accomodate roll out bed even though I booked on Agoda for 3 people. Had to pay another $100.00 for nothing. Manager on duty Taylah was rude and very unhelpful.

Pleasant stay”

Room was clean and nice. Good view. Check in and out without a hassel or too much wait Cons: not providing guests with free bottled water and told to “drink from bathroom tap is safe” and not having toohbrushes provided (have to ring up to make a request) and when got delivered was the size of a shoe scrub. Hard blunt bristles and had a bad smell.

Exceptional”

Nice and clean, good views of the city. Close to everything

Close to everything that you need for a good night”

Had a good stay here, room was clean and big enough, the location is great. Had an issue with Valet parking. The guy took our keys when we arrived and gave us a blank ticket. On checkout we were charged over $30 and when we questioned the charge the manager was rude and arrogant and told us it was on the ticket which it wasn't. Paid the charge and spent the next week trying to remove tree sap from the paintwork. Park at the Casino its cheaper and not under trees.

Love this place for a getaway”

Amazing. I stay here often when I need a quick get away from the stresses of life. The pool area with sauna and steam and gym are amazing & open til 9pm so you can have a relaxing swim before bed. It's very peaceful.

riverside hotel”

I booked a premium corner room, ads said 180o view of the city, turned out to be 180o view of the casino wall, which was quite disappointing Other than that, room was nice clean and spacious. Can take a nice walk along the river

Great for a girls night out”

3 of us ladies stayed here together & totally enjoyed ourselves, beginning with drinks in the Tonic Bar & ending up with excellent breakfast in Mesh Restaurant. We all slept really well on comfy beds and enjoyed the view. Crown Promenade is a favourite of ours & we'll definitely be back!

Perfect location and enjoyable as always”

Crown Promenade is one of our Melbourne favourites and we chose it specifically this time as we were attending an event that evening at The Palms at Crown so it was perfect - especially in a Melbourne winter as you don't need to go outside at all! We love the huge shower, comfy bed, extra pillows if required, the view from the 16th floor from the awesome window seat and it's modern, attractive and well appointed. Tonic Bar downstairs has a great bar snack menu and made a great skinny latte. Two little things against it this time - the fridge did not close properly (attached to the cabinet door so couldn't be adjusted) so everything inside was warm and one of the UHT milks was off; probably out of date. At check-in, we were asked by Adrienne what our plans were for our stay and when we mentioned we might be playing the tables at the casino after our show, she gave us two $10 gaming table cards - thank you! Will definitely be staying there again :)

Perfect choice for our conference stay”

From a smooth seamless check-in to the same kind of check-out, our stay was excellent. Great staff, really clean room with excellent views and perfect location for our conference within the Crown complex.

Indulgent, relaxing and very comfortable”

My 6'4" ex-footballer husband says the Crown Promenade's shower was the best hotel shower he's ever had & we've stayed in lots of hotels together over the last 4 years. The Promenade is a favourite for us as it's close to the casino, Riverwalk, walking distance to the city, sporting/concert grounds and is always extremely comfortable & well appointed. Plus extra fluffy pillows :) We love it!!

Great hotel”

I am very satisfied with the services, and my room was comfartable, the bed and bathroom so clean.. Very recommended hotel in melbourne!!! I love this city because not too crowded as sydney or my hometown jakarta. Very nice trip and hotel, i'm so happy to be in melbourne!!

very satisfying, will definitely return!”

it's the best hotel i've stayed in melbourne so far! easy access to restaurants and shops and casino via level 1. within walking distance to the city and the free city trams for tourists. they also provide free wifi! and a travel adaptor in the room! if there was one thing that i can find fault with, it would be that they provide soaps instead of shower gel for shower, which is not really a problem. overall, it was very satisfying and we will definitely return!

great hotel”

we have a huge window in our rooms, overlooking buildings and a little bit of the sea, simply amazing. rooms were clean, housekeeping job well done. staff were attentive and friendly and helpful. very easy access to a variety of shops and restaurants and casino through level 1. short walk to get to the free trams & free shuttle for tourists. overall im very satisfied with this hotel.

comfortable and convenient to local attractions”

very comfortable , we were able to check in at 10am and rooms were ready which was a bonus for us. views were impressive fronm upper floors even from bathrooms. definetly stay there againas expected from previous trips

Well location and comfortable hotel”

The room and bathroom are big, the bed is comfortable, easy to access to Crown casino, close to city, lots of restaurant nearby. I will stay there again when I travel to Melbourne and will also recommend my friend stay there.

its a nice stay”

Its a great stay, hotel is clean and nice bed. Breakfast is memorably and waiting to have more next time. The only thing that is bit of disappointment is when i request an attention for honeymoon ambiance, there is nothing done.

Convenient hotel with good service”

Service is good and swimming pool is super. Only a walking distance to casino。there are also a lot of restaurants nearby. If u would like to find other options , u can walk to south bank where u can find plenty of good quality restaurants also.

Hotel at a Great location”

attended an exhibition at the nearby melbourne convention hall and it was just a short 10mins walk. right beside the crown casino and it was easy access if one needed food or a drink to wind down. the room was clean and comfortable. a nice indoor pool and gym if one needs to work out the jet lag. overall a good experience.

Lives Up To Standard!”

one of the best selection of staff. their courtesy, professionalism and thorough service made our one-night stay in crown promenade even more memorable. there was initially a ventilation problem with our first room. when we complained to the service counter, they sent up a repairman to check up on the issue in matters of minutes. after which, they promptly sent up a concierge to help us move into a new room -- no hassle at all. of course, with crown promenade being crown promenade, their standard and quality of hospitality was nothing short of excellent.