Crown Regency Hotel & Towers

Crown Regency Hotel & Towers

Osmeña Boulevard, Cebu City, Cebu, Philippines,
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    Exterior view Crown Regency Hotel & Towers

    Guest reviews

    7.2
    Very good
    /10
    (4111 reviews)See what guests said
    10.0
    Exceptional

    "Excellent location and the staff are nice and friendly"

    Honorio

    -

    January 11, 2019

    7.5
    Very good room comfort and quality

    Property highlights

    Things you'll love

    • Airport transfer

    • Located in heart of Cebu

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 18 times since yesterday | 24 travelers are looking at this property right now

    Excellent
    Location
    8.1
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Club Ultima30 m
  • Sky Experience Adventure40 m
  • Robinson's Plaza120 m
  • Bubbles On Line150 m
  • National Mapping and Resource Authority180 m
  • Fuente Osmena Fountain200 m
  • Fuente Osmena Circle210 m
  • Visayas Community Medical Center220 m
  • Cebu City Police Station230 m
  • Fuente Osmena290 m
  • Value for money7.0
    Distance to city center0 km
    Location rating8.1
    Nearest airportMactan-Cebu International Airport (CEB)
    Distance to airport9.3 km
    Select your room
    7.5
    Very good
    Room comfort & quality
    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 93 m²/1001 ft²
    • City view
    • 2 double beds & 2 single be...
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    Superior Room
    Superior Room
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 1 king bed
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    2 Bedroom Executive Suite, Corner room
    2 Bedroom Executive Suite, Corner room
    ...
    • Room size: 83 m²/893 ft²
    • City view
    • 1 double bed & 1 double bed...
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 double beds
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    2 Bedroom Deluxe Suite
    2 Bedroom Deluxe Suite
    ...
    • Room size: 83 m²/893 ft²
    • City view
    • 2 double beds & 1 king bed
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    Junior Suite
    Junior Suite
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 double beds
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    1 bedroom Suite
    1 bedroom Suite
    ...
    • Room size: 72 m²/775 ft²
    • City view
    • 2 double beds
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    Executive Deluxe Room
    Executive Deluxe Room
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 double beds
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    Suite Executive Two Bedrooms
    Suite Executive Two Bedrooms
    ...
    • Room size: 50 m²/538 ft²
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    Suite Executive
    Suite Executive
    ...
    • Room size: 82 m²/883 ft²
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    Have a question for Crown Regency Hotel & Towers?

    What people love about the property

    • 6.0
      Review score

      "Nice location."

      Teresita

      |

      January 14, 2019

    • 9.2
      Exceptional

      "I love staying here , food is great and location is accessible to everything!"

      Michaela

      |

      January 14, 2019

    • 8.4
      Excellent

      "Great gym."

      Peter

      |

      January 11, 2019

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    More about Crown Regency Hotel & Towers

    More about Crown Regency Hotel & Towers

    7.2
    Very good

    "The connecting elevators is fun for the kids!"

    Rowena

    |

    January 9, 2019

    An overview

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    What they offer

    7.6
    Very good

    "Nice place to stay for a couple of days."

    Barry

    |

    January 10, 2019

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Filipino cuisine
    Filipino cuisine
    Muvanz Pocherohan and Seafood
    660 m Filipino, Seafood
    Simply J's Cafe & Restaurant
    1.7 km Filipino, Italian
    American cuisine
    American cuisine
    Fifties Cafe
    50 m American
    McDonald's
    290 m American, Fast food
    Marshall's Irish Pub and Restaurant
    300 m American, Asian, Bar
    Asian cuisine
    Asian cuisine
    Bervee's Bistro
    210 m Asian, Filipino, Fusion
    Larsian BBQ
    310 m Asian, Barbecue, Filipino
    Jojie's Pa-Initan Central
    330 m Asian, Filipino

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (4111)
    7.2
    /
    10
    Cleanliness7.0
    Facilities6.4
    Location8.1
    Room comfort and quality7.5
    Service7.2
    Value for money7.0
    Provided by verified guests of Agoda
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    All guests (4111)
    All room types

    Show reviews that mention 

    Showing 3020 verified guest comments
    12345
    8.0
    Excellent
    Brendon from New Zealand
    Couple
    Superior Room
    Stayed 4 nights in February 2019
    Our Honeymoon fun”
    There are plenty of things to here many eating places, good for kids also, rooms are a bit old and show their age but are ok . Service is ok more eftpos terminals would be better. I wasnt offered a tab for room service do kept having to find cash if the eftpos wasnt working. The adventure activities are cool. The views are amazing and memories for the rest of our lives. We will come back someday.
    Reviewed February 25, 2019
    Electronic Funds Transfer at Point Of Sale. Dear Brendon, Thank you for taking the time to share about your experience at Crown Regency Hotel & Towers. I am truly pleased to have read you are satisfied with our rooms and availability of restaurants within the hotel and the vicinity. You also noted our cool Sky Experience Adventure activities and rides. Rest assured, your comment regarding more EFTPOS terminals shall be forwarded to the management to review this recommendation. The hotel will soon undergo renovations in order to upgrade the facilities and amenities including rooms as we strive to improve and provide our guests with quality service and worthwhile experiences. We look forward to serving you again soon and make more memories with Crown Regency Hotels & Resorts. - Dionne, Marketing Communications Associate
    Show more
    Crown Regency Hotel & Towers
    9.2
    Exceptional
    stephen from United Kingdom
    Couple
    Deluxe Room
    Stayed 1 night in March 2019
    Great service”
    After Res trip advisor reviews I wasn't looking forward to staying However, every one was helpful, courteous and friendly Breakfast choice was impressive & everything tasted good Thank you to all the staff for making our stay very enjoyable
    Reviewed March 03, 2019
    Dear stephen, We appreciate you taking the time to share about your experience at Crown Regency Hotel & Towers. Allow me to extend my sincerest apologies for the negative reviews you read online. We do try to continuously improve our services for our guests to have worthwhile experiences. I am pleased to have read you find our staff friendly and breakfast options impressive. We truly value your positive feedback. At Crown Regency Hotels & Resorts, we strive to improve with each and every stay. We look forward to serving to you again when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate
    Responded March 05, 2019
    Crown Regency Hotel & Towers
    10.0
    Exceptional
    Wendell from Philippines
    Family with young children
    Superior Room
    Stayed 2 nights in November 2018
    5 Star Experience!”
    It made our vacation in Cebu City more wonderful
    Reviewed March 04, 2019
    Dear Wendell, Thank you for taking the time to share about your experience at Crown Regency Hotel & Towers. It brings me great joy to have read you deem us a 5 star experience and that you had a wonderful vacation in Cebu City. At Crown Regency Hotels & Resorts, we strive to improve with each and every stay. Do stay with us again soon. - Dionne, Marketing Communications Associate
    Responded March 05, 2019
    Crown Regency Hotel & Towers
    10.0
    Exceptional
    Aldwin from Philippines
    Couple
    Superior Room
    Stayed 2 nights in February 2019
    Exceptional”
    Good place
    Reviewed March 03, 2019
    Dear Aldwin, Thanks for taking the time to share about your thoughts at Crown Regency Hotel & Towers. We truly appreciate your feedback. In fact, you noted that it is a good place. At Crown Regency Hotels & Resorts, we strive to improve with each and every stay. We hope you stay with us again soon. - Dionne, Marketing Communications Associate
    Responded March 04, 2019
    Crown Regency Hotel & Towers
    3.6
    Charles from Australia
    Group
    Junior Suite
    Stayed 1 night in February 2019
    Very old and run down”
    The lobby looks fantastic but, I booked the junior suite and I couldn’t breath, it was covered in the strongest toxic smelling cleaning product I’ve ever had to inhale and not to mention but, the room was completely bare! No lamps, no artwork, no cushions. I couldn’t even climb into bed and then turn the light off because there was none and not all the ceiling lights were working. The pool area is completely devoid of any sort of holiday vibe, they don’t have a bar, nor is the sky bar actually a bar, it didn’t exist. There was also an area of the pool deck where they just dumped a whole lot of broken chairs and trash. There is a seedy casino within the hotel with unsavoury characters that you will bump into in the lift. The whole hotel is very seedy with lots of homeless at the entrance who will hassle you upon walking in or out. The staff however are fantastic and 5 star and the activities on the rooftop are very cheap and totally worth doing!
    Reviewed February 27, 2019
    Dear Charles, Thank you for the time and effort in sharing your experience at Crown Regency Hotel & Towers. I am pleased to have read you are satisfied with our staff and Sky Experience Adventure activities and rides. In behalf of the management, allow me to express my sincerest apologies for the inconveniences you encountered during your stay. Rest assured, your comments will reach the appropriate departments for immediate action. The hotel will soon undergo renovations in order to improve and update the facilities and amenities for us to provide our guests with quality service and worthwhile experiences. We truly apologize for the disappointing stay you had with us however, we hope you reconsider staying with us again soon. - Dionne, Marketing Communications Associate
    Responded March 14, 2019
    Crown Regency Hotel & Towers
    8.4
    Excellent
    LESLIE from Canada
    Couple
    Superior Room
    Stayed 7 nights in February 2019
    Amazing service and best location”
    Needed a gym for a week of workouts..fully equipped and well mainained...food was great and staff were all super friendly!
    Reviewed March 01, 2019
    Dear Leslie, We appreciate you taking the time to share about your experience at Crown Regency Hotel & Towers. I am elated to have read that your find our service amazing and that you are happy with our location. In fact, you noted your satisfaction on our food and gym facility. Indeed, we truly value your feedback. At Crown Regency Hotels & Resorts, we strive to improve with each and every stay. We look forward to seeing you again. - Dionne, Marketing Communications Associate
    Responded March 02, 2019
    Crown Regency Hotel & Towers
    8.0
    Excellent
    Robert from Netherlands
    Business traveler
    Superior Room
    Stayed 2 nights in January 2019
    Reasonable hotel in busy Cebu City area.”
    The Crown Regency Fuente was once the tallest building in Cebu City and therefor attracted many visitors. The hotel itself is still reasonable, but obviously needs some renovation. Especially in the rooms I found quite a few things that need improvement. The staff are very friendly and accomodating, the Filipino style, always a smile. The restaurant offers a reasonable breakfast, the choice is a bit limited but it's ok. Unfortunately the availability of elevators is a problem, during my stay only 1 elevator worked, and that is not enough for a 33 storey high building. Needs improvement!!!
    Reviewed January 28, 2019
    Dear Robert, Thank you for taking the time to share about your stay at Crown Regency Hotel & Towers. We truly appreciate your positive note on our friendly and accommodating staff. However, in behalf of the management, allow me to extend my sincerest apologies for the inconveniences you might have encountered during your stay. You particularly noted the limited breakfast buffet options. Rest assured, your feedback will reach the appropriate department as we aim to satisfy our guests' palates. As for the elevator, the other elevator is under maintenance, and thus, guests are forced to use only one elevator which causes delay to some who may be in a hurry and for that I apologize again. The hotel will soon undergo renovations in order to upgrade the facilities and amenities for us to provide guests will quality service and worthwhile experiences. Do stay with us again soon when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate
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    Crown Regency Hotel & Towers
    8.0
    Excellent
    Ray from United States
    Solo traveler
    Superior Room
    Stayed 5 nights in January 2019
    3 Stars ”
    Hotel is in need of a new makeover. Bathrooms are furnished with 2 bath towels , 1 hand towel and 1 cloth floor mat. No wash cloths No tissues and no biodet No robes Food caters more to the Asian choice.
    Reviewed January 16, 2019
    Dear Ray, Thank you for taking the time to share about your stay at Crown Regency Hotel & Towers. In behalf of the management, allow me to extend my sincerest apologies for the inconveniences you encountered during your stay. Your feedback regarding breakfast buffet options shall be forwarded to the appropriate department as we shall aim to provide more food choices to satisfy our guests' palates. Rest assured, plans are underway for the hotel to undergo renovations as we aim to provide our guests with quality service and worthwhile experiences. We look forward to serving you again soon when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate
    Responded March 12, 2019
    Crown Regency Hotel & Towers
    7.2
    Very good
    John from Philippines
    Solo traveler
    Deluxe Room
    Stayed 1 night in February 2019
    The place is nice and comfy”
    I enjoyed my stay there but they were rushing me to check out, they even opened the door when I weren't able to because i was preparing to take a bath
    Reviewed March 03, 2019
    Dear John, We appreciate you taking the time to share about your experience at Crown Regency Hotel & Towers. I am pleased to have read you enjoyed your stay with us. However, in behalf of the management, allow me to extend my sincerest apologies for the inconveniences you encountered during your stay. In fact, you noted that our staff entered your room without your permission and for this, I again apologize. Rest assured, your feedback will reach the appropriate department to prevent this from happening again. At Crown Regency Hotels & Resorts, we strive to give our guests quality service and worthwhile experiences. Do stay with us again soon. - Dionne, Marketing Communications Associate
    Responded March 08, 2019
    Crown Regency Hotel & Towers
    6.0
    MARICHU from United States
    Solo traveler
    Superior Room
    Stayed 2 nights in February 2019
    Update the rooms”
    The room was good, but it needs updating to compete with other hotels. Television was old (too small), the mini fridge was empty. The bathroom shower, the handles needs to be updated and maybe labeled. I burned myself with the shower. The shower curtain also needs replacement. The hardwares needs to be polished. This is an honest review because i want to be proud if i recommend it to friends. I hope this is taken as a friendly advise. This is a very well known hotel and should be taken cared of.
    Reviewed March 01, 2019
    Dear MARICHU, Thank you for sharing about your experience at Crown Regency Hotel & Towers. Rest assured, the hotel will soon undergo renovations in order to improve and update the facilities and amenities within the hotel as we strive to give our guests quality service and worthwhile experiences. Do come back and stay with us again soon. - Dionne, Marketing Communications Associate
    Responded March 02, 2019
    Crown Regency Hotel & Towers
    4.0
    Myrna from United States
    Couple
    Superior Room
    Stayed 2 nights in February 2019
    Acceptable”
    Our room was on the 9th floor and the elevator took us to the ninth floor but then we had to go down the stairs to get to our room. The room was clean but there was a roach crawling on the table. I was afraid to even my luggage thinking there might be other bugs that might crawl in.. There was no service from staff at the door to call for taxi service. For what I had paid for , it is not worth it.1
    Reviewed March 01, 2019
    Dear Myrna, Thank you for taking the time to share about your experience at Crown Regency Hotel & Towers. Allow me to extend my sincerest apologies for the inconveniences you encountered during your stay. Cleanliness is a top priority unfortunately, we failed to provide a room that was thoroughly cleaned, and for that I again apologize. Rest assured, your comments will reach the appropriate departments for immediate actions to be taken in order to prevent this from happening again. At Crown Regency Hotels & Resorts, we strive to improve with each and every stay. We look forward to serving you again. - Dionne, Marketing Communications Associate
    Responded March 02, 2019
    Crown Regency Hotel & Towers
    5.6
    Jumper from Canada
    Couple
    Superior Room
    Stayed 3 nights in January 2019
    Above average”
    Room location was confusing for us to locate initially and the staff we met along the hallways were no help at all. I found a cockroach in my bathroom. Very disappointing. No Parking spaces available and no parking staff to assist you.
    Reviewed February 20, 2019
    Dear Jumper, Thanks for taking the time to share about your experience at Crown Regency Hotel & Towers. In behalf of the management, allow me to express my sincerest apologies for the inconveniences you might have encountered during your stay. First off, we acknowledge our room locations are confusing especially for first-time guests and it doesn't help that our staff have no knowledge of room locations as well. Cleanliness is a top priority but unfortunately, we failed to rise to the expectations of our guests by not providing a well-kept room for their stay. Rest assured, your feedback will reach the appropriate departments for immediate action to be taken to prevent this from happening again. Again, I sincerely apologize. At Crown Regency Hotels & Resorts, we strive to improve with each and every stay. We look forward to serving you again soon. - Dionne, Marketing Communications Associate
    Show more
    Crown Regency Hotel & Towers
    6.4
    Good
    David from United Kingdom
    Couple
    Superior Room
    Stayed 1 night in February 2019
    First Stay,probably last”
    Got ignored by group of 6 young guys as we arrived as it was raining and water drips onto arrival drop off area which is a bit dark and uninviting.I think they may have be trainees and they didn't seem to know what to do,so I was left to deal with our 5 bags.So not good start,bit confusing reception, your not guided anywhere in an airport style security so just did my own thing.I went to desk,but got told check in is next desk.So bit frustrated,good job we were just moving locally,not after 24hour journey!I found the room a bit tired and dirty,I cleaned all the surfaces myself as they were greasy.Bedding looked old.Bathroom was ok,but sink wouldnt drain.We chose this hotel for valentines day,but they couldny provide a vase for fresh flowers I had bought my partner.Breakfast was ok,but as usual no bacon,just Asian choices.Service from egg station was good,I think under training staff,my omelette was very nice.I had left 2 items in my room and only realised after arriving at another hotel.These items were located and handed to a friend staying aat same time,so plus point for that and staff in general.Do not think I would stay again as the advertised price seems way to much for level of decor and standard of cleanliness.Needs upgrading and new furniture was some of it was falling to bits.
    Reviewed February 15, 2019
    Dear David, We appreciate you taking the time to share about your experience at Crown Regency Hotel & Towers. I am pleased to have read you were assisted by our staff with retrieval of the valuables you left in the hotel. However, allow me to express my sincerest apologies for the inconveniences you encountered during your stay particularly with cleanliness, maintenance and breakfast buffet options. Rest assured, your comments will reach the appropriate departments for immediate action to be taken. As for breakfast buffet, we shall strive to provide more options to satisfy our guests' diverse palates. The hotel will soon undergo renovations in order to upgrade the facilities and amenities as we strive to improve with each and every stay. We hope you reconsider staying with us again when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate
    Show more
    Crown Regency Hotel & Towers
    6.8
    Good
    Shaun from South Korea
    Family with young children
    Executive Corner Suite
    Stayed 2 nights in February 2019
    Good”
    To start with we was put in a room under a gym and all we could hear was someone bouncing on the tread mill so we requested room change. Room furniture seemed very cheap and miss matched and cheaply made most units and cupboards had the edging peeling off or doors slanted and not aligned, toilet basin and was cracked bath had a hole in it shower rack fell off the wall onto my foot whilst showering as it was not secured correctly, there was some curtains missing as all windows could not be covered and curtains also fell down easily due to cheap fixtures, WiFi didn’t work in the room and TV was faulty with lines running up it but hotel changed this for us... saying all that bed was comfy but I would say this room is highly over priced we paid 17,000php for 2 nights and I feel robbed if it was 3000php a night fair enough. when we made booking we selected for breakfast included but when we checked in they told us this didn’t include our 6year old breakfast and we needed to pay 250php per b
    Reviewed February 12, 2019
    Dear Shaun, We truly appreciate you taking the time to share about your experience at Crown Regency Hotel & Towers. However, do allow me to express my sincerest apologies for the inconveniences you encountered during your stay. Rest assured, your feedback will reach the appropriate departments for immediate action to be taken especially with regards to cleanliness and maintenance. The hotel will also soon undergo renovations in order to improve and update the facilities and amenities as we continually strive to provide our guests with quality service and worthwhile experiences. We hope you reconsider staying with us again when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate
    Responded March 29, 2019
    Crown Regency Hotel & Towers
    8.4
    Excellent
    Paola from Philippines
    Couple
    Superior Room
    Stayed 2 nights in February 2019
    Excellent”
    Old hotel but well kept. Staffs were very accommodating :) Expected more from the bfast buffet though.
    Reviewed February 27, 2019
    Dear Paola, Thank you for taking the time and effort to share about your stay at Crown Regency Hotel & Towers. I am pleased to have read you find our staff accommodating. As for the breakfast buffet, your comment will reach the appropriate department for immediate action to be taken as we aim to please our guests' palate with more breakfast options. Rest assured, the hotel will soon undergo renovations to improve and update the facilities and amenities as we aim to give our guests quality service and worthwhile experiences. We do hope you could stay with us again soon. - Dionne, Marketing Communications Associate
    Responded March 05, 2019
    Crown Regency Hotel & Towers
    7.6
    Very good
    Therese from United Kingdom
    Couple
    Executive Corner Suite
    Stayed 4 nights in February 2019
    Very good”
    Good base for capital. Rooms adequate but in need of a makeover.
    Reviewed March 06, 2019
    Dear Therese, We appreciate you taking the time to share about your experience at Crown Regency Hotel & Towers. I am pleased to have read you are satisfied with our location and that you find our rooms adequate. Rest assured, plans are underway for the hotel to undergo renovations to upgrade the facilities and amenities. At Crown Regency Hotels & Resorts, we strive to improve with each and every stay. We look forward to serving you again soon. - Dionne, Marketing Communications Associate
    Responded March 07, 2019
    Crown Regency Hotel & Towers
    8.4
    Excellent
    Cleo from Philippines
    Family with young children
    Superior Room
    Stayed 2 nights in November 2018
    My rate is 3-4 star only. Certainly not value for money.”
    The hotel is strict especially with the breakfast buffet. They said they will charge you if you have leftovers on your plate. And they will charge your child too if he/she is 4yrs old above for 250/plate. The hotel lobbies (elevator waiting areas) smells and feels outdated (old). The only nice thing we will like remembering with this hotel is that all the staff are polite and nice. They always greet you when they see you.
    Reviewed November 24, 2018
    8.0
    Excellent
    Archana from Singapore
    Group
    Deluxe Room
    Stayed 3 nights in August 2018
    Good location and Friendly staff”
    Staff in this hotel are generally very friendly and approachable when in doubt about anything pertaining Cebu. Location is excellent. Many shops, restaurants and shopping malls just beside the hotel. Bonus: Hotel's top floor has several exciting activities - Sky experience Adventures.
    Reviewed November 21, 2018
    Dear Archana, Thank you for taking the time to share about your experience at Crown Regency Hotel & Towers. I am pleased to have read you were satisfied with our accessible location and friendly staff. In fact, you also noted our in-house activities particularly that of the Sky Experience Adventure. We truly appreciate your positive feedback as we strive to improve with each and every stay. We look forward to serving you again when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate
    Responded April 10, 2019
    Crown Regency Hotel & Towers
    8.0
    Excellent
    Reggie from Philippines
    Business traveler
    Deluxe Room
    Stayed 2 nights in October 2018
    No hot water during my stay”
    For the 2days i stayed there was no hot water. Customer Service took a while to answer phone. Internet was also on and off, apart from being slow. I still like the location though as its at the center and convenient.
    Reviewed November 02, 2018
    8.8
    Excellent
    Kacey from United States
    Solo traveler
    Superior Room
    Stayed 2 nights in October 2018
    Great Value”
    Great value for the money. Room was great. I was concerned with some recent reviews but was not disappointed with this hotel. I have observed many westerners expect too much when traveling in Asia and Mexico. Staff was not flexible with some requests such as an early check in but they do not make the rules. You cannot check in before 2pm. When the internet did not work the staff came immediately and fixed it.
    Reviewed October 23, 2018
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    Crown Regency Hotel & Towers
    |Very good 7.2
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    • Excellent location
    • Museo Sugbo
    • Cebu South Bus Terminal is within 1.16 km