Very good 7.5
Based on 2079 reviews

Recent customer comments

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Very good

based on 2078 reviews
  • Cleanliness 7.5
  • Facilities 7.2
  • Location 8.3
  • Room comfort and quality 7.5
  • Service 7.5
  • Value for money 7.3
  • Food and dining 6.7
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Allen from United States
Solo traveler
Executive Studio
Stayed 9 nights in October 2014
Ok hotel with seemingly a lot of amenities
Friendly staff, central location, nice pool
The price is great for this hotel and its location. I got a corner suite, which was very large but contained a lot of wasted space. For example, the living room was large but contained the same furniture as other rooms (e.g. couch, small tv, desk, mini bar). This meant that there was a large gap between the couch and tv that was totally open and I had to squint to watch tv. They could have put a second bathroom in that large suite, a bigger tv, some additional sitting furniture for guests, decorations, etc. The separate bedroom was equally large and a bit obnoxious to move around since each piece of the room felt far away. Just so much empty space. The hotel is in a very central location, but I found going to Ayala Mall or SM Mall took quite a while to get through the traffic. Only place close by was Robinson Mall and Mango Ave. The hotel is showing its age quite a bit. My room had a leak from the heavy rain. The walls and floors look aged. Too many novelty restaurants. The layout of the hotel is pretty confusing. The upside is if you are looking for a hotel to stay for a weekend so that mom and dad can gamble and the kids can do random activities at (i.e. theater, zip line, arcade, pool, etc), then this is a good place for a short stay. If you are looking for a more comfortable place for a longer stay with a newer, more modern feel, I would stay elsewhere.
Reviewed November 01, 2014

ALEXANDER from Philippines
Solo traveler
Stayed 3 nights in January 2014
disappointing room - 10th floor no lift access
location, sky attractions
i originally booked a different hotel along Ayala cebu area but Agoda screwed up and the hotel I booked was not available. they gave me several options for a different hotel and given that it was Sinulog season, it was worth choosing crown regency hotel. i have no idea that they placed me in a room without access to lift, and I need to cross from the other tower to reach my room. it was very inconvenient as i need to move from 1 floor down and up everytime I want to go outside my room. i tried this hotel before and their delux room was ok, except for the room that they booked me now. I didn't have much choice as I cant move to another hotel as most are already fully booked due to the Sinulog festival.
Reviewed October 29, 2014

Christine from Philippines
Family with older children
Superior Room
Stayed 2 nights in October 2014
Needs more improvement
the room is big, sky adventure, accessible
It was nice, though I hope they could change their towels, it looks old. Bathroom needs more improvement like there must be a bidet, and the bath tub should be cleaner. Please change your pillows too, they are too small and not so comfortable. The room is big, the sky adventure is at the hotel which really made me happy. you wont have any problem with the transportation. Multi cabs everywhere and cab of course.
Reviewed October 27, 2014

Jasline from Singapore
Business traveler
Executive Corner Suite
Stayed 3 nights in October 2014
Terribly old hotel that needs maintenance badly
wifi connectivity in room is good. lots of activities in hotel ie. sky walk, 4D theatre etc. nice view for high floor
1) old hotel that needs maintenance badly. 2) breakfast was disaster, food quality was not up to standard even at the other restaurant. 3) only 2 lifts that serve such a big hotel, long wait and slow. 4) room obviously need maintenance, mouldy shower curtain, room infested with cockroaches, even curtain in room is dusty, wonder when is the last wash. 5) hotel next to construction site, noise went on thru past midnight. 6) first time staying in this hotel, very surprised by the condition of this hotel given its brand establishment which is the reason why I have chosen it, will be the last time staying there. for those who consider booking, do so at own risk. extremely disappointed.
Reviewed October 21, 2014

lars from Norway
Superior Room
Stayed 2 nights in August 2014
huge hotel
food, pool and beds
Reviewed October 12, 2014

MARY from Philippines
Family with young children
Superior Room
Stayed 2 nights in February 2014
Nice location, friendly staff and nice room
Nice location, friendly staff and nice room
Nice location, friendly staff and nice room
Reviewed October 09, 2014

Stephan from Germany
Executive Studio
Stayed 6 nights in September 2014
central high performance hotel
big room, clean room, many attractions possible, powerfull staff
- hotel is expensive but worth it if you need high standard - strong wifi - near ayala - near mango square - many attractions within the hotel (good buffet, skyline, 6d cinema)
Reviewed October 08, 2014

philip from Switzerland
Solo traveler
Superior Room
Stayed one night in September 2014
little run down
location,, staff performance and view
nice but a litle run down. A city by itself with amusement themes and many things to do
Reviewed September 27, 2014

Napoleon from Philippines
Business traveler
Superior Room
Stayed one night in September 2014
Its value for money. Hotel has good amenities.
Staff, price, convenience.
Reviewed September 25, 2014

anna from Philippines
Superior Room
Stayed one night in September 2014
never fails
location. comfort.
the only set back is that the hotel is far from the airport... other than that, i am perfectly fine.
Reviewed September 24, 2014


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