Crown Regency Suites And Residences - Mactan
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7.0
Very good
15.5% this month
/10
(1942 reviews)See what guests said
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7.0
Very good
Location rating score
Very good location
Parking
FREE
  • SM City Cebu4.65 km
  • Museo Sugbo5.84 km
  • Fort San Pedro6.12 km
  • Ayala Center Cebu6.27 km
  • Cebu Metropolitan Cathedral6.34 km
  • Basilica De Sto. Nino6.45 km
  • Magellan's Cross6.52 km
  • Taoist Temple8.52 km
  • Chapel of San Pedro Calungsod9.25 km
  • Tops Lookout12.14 km
  • 3.5-star Serviced apartment
    Free Wi-Fi

    Crown Regency Suites And Residences - Mactan

    Maximo Patalinghug Jr. Avenue, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015 - See map

    Don't miss out!

    9 travelers have booked today.

    "Hotel has good location and the staff were great."
    Larry - August 9, 2018
    Very good comfort
    7.5 room quality and comfort
    Very good service
    7.3 rating for service
    Very good cleanliness
    7.0 rating for cleanliness
    Good facilities on premise
    6.3 facilities on premise
    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Balcony/terrace

    Cheaper than 94% of all properties in Cebu in the last 24 hoursCompared to 4,968 Cebu properties at Agoda for various dates
    Value for money7.0
    Distance to city center8 km
    Location rating7.0
    Nearest airportMactan-Cebu International Airport (CEB)
    Distance to airport2.3 km

    Rooms available at Crown Regency Suites And Residences - Mactan

    7.5
    Very good
    Room comfort & quality
    3 Bedroom Suite
    3 Bedroom Suite
    ...
    • Room size: 118 m²/1270 ft²
    • Garden view
    • 1 double bed & 1 double bed...
    Enter dates to see prices
    Double or Twin ONE BEDROOM SUITE
    Double or Twin ONE BEDROOM SUITE
    ...
    • Room size: 42 m²/452 ft²
    Enter dates to see prices
    3-Bedroom Villa
    3-Bedroom Villa
    ...
    • Room size: 250 m²/2691 ft²
    • Garden view
    • 1 double bed & 1 double bed...
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    1 bedroom Suite
    1 bedroom Suite
    ...
    • Room size: 42 m²/452 ft²
    • Garden view
    • 2 double beds or 1 double b...
    Enter dates to see prices
    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 86 m²/926 ft²
    • Garden view
    • 1 double bed & 1 double bed
    Enter dates to see prices
     2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 114 m²/1227 ft²
    • Garden view
    • 1 double bed & 1 double bed
    Enter dates to see prices
    QUADRUPLE Suite (2 Bedroom)
    QUADRUPLE Suite (2 Bedroom)
    ...
    • Room size: 86 m²/926 ft²
    Enter dates to see prices
    Suite Three Bedrooms
    Suite Three Bedrooms
    ...
    • Room size: 118 m²/1270 ft²
    Enter dates to see prices
    QUADRUPLE Deluxe Suite (2 Bedroom)
    QUADRUPLE Deluxe Suite (2 Bedroom)
    ...
      Enter dates to see prices
      Deluxe Two-Bedroom Suite
      Deluxe Two-Bedroom Suite
      ...
      • Room size: 114 m²/1227 ft²
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Crown Regency Suites And Residences - Mactan?

      Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Crown Regency Suites And Residences - Mactan?

      Crown Regency Suites And Residences - Mactan is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the Let us know what you need section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Crown Regency Suites And Residences - Mactan has a car park available for guests. Car parking is free for guests.

      What is the smoking policy at Crown Regency Suites And Residences - Mactan?

      Crown Regency Suites And Residences - Mactan does permit smoking in some areas and is not 100% smoke-free.

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      What people love about Crown Regency Suites And Residences - Mactan

      • 8.8
        Excellent
        Staff 

        "The staff are very friendly very helpful close to the airport."

        Graeme

        |

        April 5, 2018

      • 6.8
        Good
        Breakfast

        "Staff were good and breakfast buffet was good."

        Allan R.

        |

        August 13, 2018

      • 6.0
        Review score
        Staff 

        "The staff were all smiling and accommodating."

        Christine

        |

        January 7, 2019

      Property ranking|Compared to 4,968 Cebu properties
      See all rankings
      Room size
      122 sqm.
      Room comfort score
      7.5/10
      Cheapest price score
      Review score - United States
      7.3/10
      Bigger than
      99
      %
      of Cebu properties
      Better than
      97
      %
      of Cebu properties
      Better than
      94
      %
      of Cebu properties
      Better than
      94
      %
      of Cebu properties
      Up to 30% off with Agoda Insider Deals!

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      More about Crown Regency Suites And Residences - Mactan

      More about Crown Regency Suites And Residences - Mactan

      9.2
      Exceptional

      "Free pool use, has a 24 hour shop and coffee shop downstairs..."

      Mark A.

      |

      October 30, 2018

      Description

      Show less

      Most talked about facilities

      Housekeeping
      63 mentions
      Food & Dining
      48 mentions
      Swimming Pool
      47 mentions
      Internet
      37 mentions

      What they offer

      7.6
      Very good

      "Crown Regency Mactan is a reasonable good hotel."

      Robert

      |

      December 17, 2018

      View all reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Nearby restaurants

      Filipino cuisine
      Filipino cuisine
      Simply J's Cafe & Restaurant
      6.6 km Filipino, Italian
      Muvanz Pocherohan and Seafood
      7.3 km Filipino, Seafood
      American cuisine
      American cuisine
      Feria
      4.5 km American, Asian, Chinese
      KFC
      4.5 km American, Fast food, Halal
      Dunkin' Donuts
      4.5 km American, Fast food
      Asian cuisine
      Asian cuisine
      Adora's Restaurant
      3.8 km Asian, European
      Cafe Breeze
      4.4 km Asian, Filipino, International
      Chowking
      4.5 km Asian, Chinese, Fast food

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Reviews of Crown Regency Suites And Residences - Mactan from real guests

      Overall rating
      7.0
      Very good
      From 1942 reviews
      7.4Room comfort and quality
      7.3Service
      7.0Cleanliness
      Agoda Reviews (1493)Booking.com Reviews (449)
      Rating via Agoda7.0
      /
      10
      Very good
      15.5% this month
      Cleanliness7.0
      Facilities6.3
      Location7.0
      Room comfort and quality7.5
      Service7.3
      Value for money7.0
      High score for Cebu
      Rating
      9+ Exceptional (150)
      8-9 Excellent (139)
      7-8 Very Good (269)
      6-7 Good (159)
      <6 Below Expectation (358)
      Time of the year
      Mar - May (230)
      Jun - Aug (273)
      Sep - Nov (261)
      Dec - Feb (311)
      All guests (1493)
      All room types
      All languages

      Show reviews that mention 

      Showing 1075 verified guest comments
      12345
      9.2
      Exceptional
      Ann from Philippines
      Solo traveler
      1 bedroom Suite
      Stayed 1 night in May 2019

      Nice Hotel with Good location”

      If you are traveling to Cebu or just have a stop-over, this hotel is very recommendable as it is just near the airport. The room is spacious but the facilities inside is a little bit old. My door had a problem one time and it took me almost an hour to get in as it malfunctioned. Luckily, the staff were very helpful. Overall, I enjoyed my stay there. This could be the cheapest hotel which is very near the airport as others are a bit far.

      Reviewed June 03, 2019

      Dear Ann, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to let us know about your recent experience with us. Thank you for sharing your positive review of Crown Regency Suites & Residences. We appreciate your gracious commendation of our hotel, thank you for highlighting the hotel’s notable aspects such as our ideal location, and our amiable staff. We do apologize about the troubles you had with the door in your room. We will do what we can to address malfunctions similar to this for the delight of our customers. We hope to have you with us again during your next visit! Jotham Marketing Communications Team

      Responded June 04, 2019
      Crown Regency Suites And Residences - Mactan
      6.8
      Good
      Giorgos
      Couple
      1 bedroom Suite
      Stayed 7 nights in July 2019

      Good”

      The breakfast it’s not rich ...,for the price pay

      Reviewed July 22, 2019

      Good day, Giorgos, Greetings from Crown Regency Hotels & Resorts! We would like to thank you for taking the time to compose your personal review on Crown Regency Suites & Residences. We were more than thrilled to have you with us over the course of your seven-night stay with us. We hope that you had a pleasing stay experience, all things considered. We will be in close talks with our kitchen crew, so that they may look deeper into our breakfast offerings and apply the necessary changes. We are hoping that you can join us again sometime in the future. -Cooper Marketing Communications Team

      Responded July 22, 2019
      Crown Regency Suites And Residences - Mactan
      6.8
      Good
      Joana from Philippines
      Business traveler
      1 bedroom Suite
      Stayed 2 nights in April 2019

      Good”

      I booked for our company's foreign business partner but he complained that the room provided to them were infested. The staff sprayed an insect killer but it did not work. Too bad for our guest, he did not sleep at all. :(((

      Reviewed June 26, 2019

      Good day, Joana, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to compose your personal review on Crown Regency Suites & Residences. We would like to thank you for choosing to book your business partner in Crown Regency. We apologize for the discomfort your partner may have experienced during his two nights stay with us. Rest assured that we will take the necessary steps to address the core of the situation. We ensure you a more welcoming hotel experience during your partner's next visit to Cebu. -Cooper Marketing Communications Team

      Responded July 19, 2019
      Crown Regency Suites And Residences - Mactan
      2.0
      Christine
      Group
      1 bedroom Suite
      Stayed 1 night in June 2019

      Earlier reviews were right. Don't bother. It's a 1 star hotel at most. ”

      In its heyday, crown was magnificent. Now, it's a run-down, poorly lit, dingy hotel with occasional unprofessional staff. Front desk, Melanie (I've seen your name mentioned in a review somewhere), when attending to a guest, look them in the eye, don't be busy with other things. And don't ask your colleague to take over without informing the guest. Rude. You shouldn't be in the hospitality industry if you don't know the basics. Appreciate you speaking English tho. It should be a must especially in your field. But rudeness, lack of basic courtesy and manners - it's a no. You bring down the rest of your coworkers. Cockroaches - well, there are a lot of them. Tub isn't well scrubbed, shelves are dusty. But ohoho, best part... A bucket of ice which is normally complimentary (first bucket) is P50 there! Really? Is this a mactan crown only policy? Management, you have a lot of work cut out for you. Start with manpower. Invest in good staff. They can make or break your hotel. Location is actually 5 stars but I wouldn't want to give them that either. Definitely not coming back and will be actively campaigning for people not to choose this hotel. Read the other reviews for nightmare stories.

      Reviewed June 13, 2019

      Good day, Christine, We have received and have duly taken note of your personal review on Crown Regency Suites & Residences. We are disappointed with the services we have rendered to you during your overnight stay with us. On behalf of our front desk staff, Melanie, we apologize for her neglective attitude towards your needs and interests. As a customer-driven organization, we want nothing but the best for Crown Regency's hotel guests and customers. Crown Regency's management has already laid down concrete plans to renovate its hotel properties. The said renovations have already begun with Crown Regency Hotel Makati and other Crown Regency hotel branches will also be receiving the same treatment in the near future. We hope that we can alter your opinions once these plans have been realized. -Cooper Marketing Communications Team

      Responded July 20, 2019
      Crown Regency Suites And Residences - Mactan
      9.6
      Exceptional
      Lloyd from United States
      Family with teens
      2 Bedroom Deluxe
      Stayed 17 nights in April 2019

      Been Staying here for many years.”

      The building is starting to show it's age but still quite nice compared to many US hotels I have stayed in.....free breakfast is a buffet and the food is very good......Airport Transfer for free......nice pool...….Staff is professional.

      Reviewed April 28, 2019

      Dear Lloyd, Warm Greetings from Crown Regency Suites and Residences - Mactan! We are overjoyed to know that you are satisfied with your stay and that our resort were above expectations. We appreciate your gracious commendation of our resort’s notable aspects such as our breakfast buffet, shuttle bus, pool and amiable staff. It is feedback like yours that drives us every day to do our utmost to serve our valued guests. We are looking forward to welcome you again at Crown Regency. Sincerely yours, Jenesis Marketing Communications Team

      Responded May 21, 2019
      Crown Regency Suites And Residences - Mactan
      9.2
      Exceptional
      William from United States
      Business traveler
      Standard 1 Bedroom Suite
      Stayed 2 nights in October 2018

      Consistently Good”

      I have stayed in this hotel perhaps 100 nights over the past 5 years. The units are consistently clean with a nice selection of amenities, and the restaurant is very good. The only complaint I ever have, and it was true this time, is that the hot water in the room is sometimes limited. After 30 seconds in the shower, the hot water begins to fade away and in a couple of minutes, it is simply a cold shower. Other than that, no complaints.

      Reviewed November 01, 2018

      Good morning Greetings from Crown Regency Hotels & Resorts! Thank you for taking the time and effort to give your personal review on Crown Regency Suites & Residences. We are extremely glad that such a loyal guest like you has given feedback on your stay with us. We do apologize for the inconvenience and discomfort you may have experienced with the flawed shower. We will address this issue as soon as we can to provide guests with a more pleasing hotel experience. We look forward to having you, William! Jotham Marketing Communications Team

      Responded June 07, 2019
      Crown Regency Suites And Residences - Mactan
      8.0
      Excellent
      Emmanuel from Philippines
      Solo traveler
      1 bedroom Suite
      Stayed 1 night in July 2019

      Pleasure”

      Place is clean and is close to the airport. They also have transportation to and from the airport.

      Reviewed July 17, 2019

      Good day, Emmanuel, Greetings from Crown Regency Hotels & Resorts! We are extremely glad that you had a great stay with us, we hope that you enjoyed Crown Regency's accommodation just as much as we enjoyed your company. As a customer-oriented organization, we aspire to offer nothing but the best services to our guests, we are glad that you were able to experience just that in the form of free airport transportation. We bid you a safe flight and are hoping to welcome you back with us during your next visit Cebu. -Cooper Marketing Communications Team

      Responded July 19, 2019
      Crown Regency Suites And Residences - Mactan
      4.8
      Sangita from Philippines
      Family with young children
      1 bedroom Suite
      Stayed 1 night in April 2019

      Location is good - everything else terrible ”

      We stayed here for one day and found everything about the hotel really old and run down. The front staff were not helpful, the restaurant food was terrible (they couldn't do a basic Caesar salad and grilled cheese sandwich) the room was old and dirty (the fridge was at least 50 years old)... very run down place. Only saving grace is you can get Mactan airport in about 15 minutes.

      Reviewed April 23, 2019

      Dear Sangita, We have received your feedback regarding your recent stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in our discussions of our hotel’s enhancements. Moreover, we take the time to listen to your constructive comments, so we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve again you in the immediate future. Sincerely Yours, Jenesis Marketing Communications Team

      Responded May 21, 2019
      Crown Regency Suites And Residences - Mactan
      10.0
      Exceptional
      AJU from Philippines
      Couple
      1 bedroom Suite
      Stayed 1 night in September 2018

      adsadsf”

      adsasdfa

      Reviewed May 06, 2019
      8.0
      Excellent
      haruwe from Philippines
      Group
      2 Bedroom Suite
      Stayed 1 night in May 2018

      IT WAS A GOOD STAY”

      We expected a lot considering it was a pricey room. It wasn't soundproof. Uncomfortable - because they put us in one of two connecting rooms And other than that, it was great. Clean room and bathroom. Clean and comfy bed.

      Reviewed August 12, 2018
      8.8
      Excellent
      William from United States
      Solo traveler
      1 bedroom Suite
      Stayed 1 night in June 2018

      Good Value”

      I stay at the Crown Regency every time I come to Cebu. The staff is all pleasant, the food is very good, the room is large, filled with amenities, and clean. The only complaint I would have is that the internet is intermittent in the room.

      Reviewed June 28, 2018
      9.6
      Exceptional
      Rezhen from Philippines
      Group
      2 Bedroom Suite
      Stayed 2 nights in August 2016

      Business Travel with Leisure”

      We are booked last August 15-17, Great Value for Money! Staffs were very accomodating, free shuttle from the airport and going to to airport also. Great hotel to stay specially with kids. Big swimming pool, fast wi-fi, fast housekeeping service. Sure to come back with kids nman.

      Reviewed August 19, 2016
      9.3
      Exceptional
      Mariann from Philippines
      Solo traveler
      1 bedroom Suite
      Stayed 1 night in August 2015

      Worth the stay; Will be coming back with my family”

      amenities; comfort; good service

      We are having an event at this hotel, and I booked my own room apart from the group. I was able to visit the villas because my companions were booked there. Villas are good for big groups, as it is actually a 3-bedroom house with dining and living rooms. The staff were accommodating. I like the pool; though the slide seem bumpy at the bottom. There should be an access from the lobby to the villas/pool, aside from the one where you have to pass on the 2nd floor, or you have to go out of the hotel and pass thru the main gate of the villas. Overall, I'm gonna book here again with my family.

      Reviewed August 29, 2015
      9.3
      Exceptional
      barry from Australia
      Couple
      1 bedroom Suite
      Stayed 3 nights in March 2015

      Lovely friendly Hotel”

      rooms, staff & Hotel cleanliness

      Stayed on 2 occasions (4 nights) and extremely impressed with the lovely rooms, cleanliness of the Hotel and wonderful friendly and efficient staff. No complaints about anything. Excellent shuttle service to the Airport and free internet. Outside appearance does not indicate how good this Hotel is. Highly recommend to Mactan visitors.

      Reviewed April 03, 2015
      8.0
      Excellent
      Dennis from Philippines
      Group
      2 Bedroom Suite
      Stayed 1 night in October 2014

      Great Price for a Suite Room”

      Location, Location, Location

      The Hotel is on a good location for mactan Cebu. Place was neat except for the shower. The showerhead was already old and not functioning properly. The televisions are old and small. But to sum up, the place is very nice.

      Reviewed October 27, 2014
      9.0
      Exceptional
      Peter from Australia
      Couple
      1 bedroom Suite
      Stayed 1 night in November 2013

      A hotel with cooking facillities in room was good”

      larger than normal rooms, kitchen in room, fantastic pool.

      The staff were fantastic, received free drink cards on check in, beds were good , air con was good, you do get some traffic noise if you stay in the higher floor levels. The pool area is well laid out and is a good place to chill out.

      Reviewed November 16, 2013
      8.3
      Excellent
      neil from Philippines
      Family with young children
      2 Bedroom Suite
      Stayed 1 night in August 2013

      Free Airport shuttle service”

      Value for money, huge bedrooms and kitchen with dinning and sala

      This is our second time in this hotel. the staffs are very fine. Free Airport shuttle service like me most since were carrying two bikes. Kitchen utensil with minimal rate,kiddie and lap swimming pool are good. but during early morning time,we heard screaming pigs . in general, my family enjoy our stay.

      Reviewed August 09, 2013
      9.3
      Exceptional
      Christopher from Canada
      Solo traveler
      1 bedroom Suite
      Stayed 1 night in October 2012

      Nice hotel with great service”

      Hotel staff were helpful and friendly

      The hotel staff were very helpful. The hotel room was quite large and included a kitchenette. The Fifties bar in the hotel has great food and drink selections, and a large patio. There is a 24hr convenience store next to the entrance to the hotel. The breakfast buffet has a wide variety, including fruits and an omelet station.

      Reviewed October 17, 2012
      8.3
      Excellent
      John from Philippines
      Family with young children
      3 Bedroom Suite
      Stayed 2 nights in September 2012

      Great Location, big rooms”

      Amenities, room size and value for money.

      overall it was lovely - we booked a 3 bedroom suite that has nice amenities the size of the suite does not make you feel cramped, enough room for 6 adults and 2 children.very reasonable price for a 3 bedroom suite, though furnitures are a bit dated - the room amenities makes up for it. great value

      Reviewed October 05, 2012
      8.3
      Excellent
      Lourdes from Philippines
      Group
      3 Bedroom Suite
      Stayed 1 night in August 2012

      Nice hotel! Very accommodating staff”

      Clean rooms, well maintained, nice staff

      we booked our hotel on the day itself because we had problems at our previous hotel. we managed to get a booking but upon check in they said there were no vacancy so they transferred us to crown regency towers which was in cebu. we were all participants to the ironman event and going back to cebu was too far for us. anyhow, we know that all hotels in mactan were full so we decided to push thru with our booking. when we got to the hotel , they gave us the executive suite plus two extra beds as we requested and a fruit platter. we appreciated the extra effort plus we had a good rest at the hotel. they were all kind to us so thank you for that!

      Reviewed August 09, 2012
      12345
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      Crown Regency Suites And Residences - Mactan
      |Very good 7.0
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      • Very good location
      • SM City Cebu