Crown Regency Suites And Residences - Mactan

Crown Regency Suites And Residences - Mactan

Maximo Patalinghug Jr. Avenue, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015
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1 bedroom Suite Crown Regency Suites And Residences - Mactan
1 bedroom Suite
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    1 bedroom Suite Crown Regency Suites And Residences - Mactan
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     Crown Regency Suites And Residences - Mactan

    Crown Regency Suites And Residences - Mactan Reviews

    6.9
    Good
    /10
    (1237 reviews)See what guests said
    8.8
    Excellent

    "Superb facilities, wonderful ambiance, the best place I have..."

    Edmund

    -

    July 22, 2018

    Things you’ll love about Crown Regency Suites And Residences - Mactan

    Things you'll love

    • Airport transfer

    • Air conditioning

    • Room service [24-hour]

    • Poolside bar

    This property is in high demand!

    Last booked 2 hours ago

    Very good
    Location
    7.0
    See map
    Very good location
    Nearby
    Popular
  • Mom And Kids Clinic670 m
  • Our Lady Of The Rule Maternity And General Hospital730 m
  • Super Metro980 m
  • Artevalman Handicraft Market1.08 km
  • Lapu Lapu City Hospital1.1 km
  • Fashion TV Asian HQ1.13 km
  • Mactan Island Golf Club1.16 km
  • Gaisano Island Mall Mactan1.3 km
  • Lapu-Lapu City Hall1.34 km
  • Tojong Inc Maternity And General Hospital1.4 km
  • Value for money7.0
    Distance to city center8 km
    Location rating7.0
    Nearest airportMactan-Cebu International Airport (CEB)
    Distance to airport2.3 km

    Rooms available at Crown Regency Suites And Residences - Mactan

    7.5
    Very good
    Room comfort & quality
    3-Bedroom Villa
    3-Bedroom Villa
    ...
    • Room size: 250 m²/2691 ft²
    • Garden view
    • 1 double bed & 1 double bed...
    Enter dates to see prices
    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 86 m²/926 ft²
    • Garden view
    • 1 double bed & 1 double bed
    Enter dates to see prices
    2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 114 m²/1227 ft²
    • Garden view
    • 1 double bed & 1 double bed
    Enter dates to see prices
    3 Bedroom Suite
    3 Bedroom Suite
    ...
    • Room size: 118 m²/1270 ft²
    • Garden view
    • 1 double bed & 1 double bed...
    Enter dates to see prices
    1 bedroom Suite
    1 bedroom Suite
    ...
    • Room size: 42 m²/452 ft²
    • Garden view
    • 2 double beds or 1 double b...
    Enter dates to see prices
    Quadruple Two Bedrooms
    Quadruple Two Bedrooms
    ...
    • Room size: 86 m²/926 ft²
    Enter dates to see prices
    Quadruple Deluxe Two Bedroom
    Quadruple Deluxe Two Bedroom
    ...
    • Room size: 86 m²/926 ft²
    Enter dates to see prices
    Deluxe 2 Bedroom Suite
    Deluxe 2 Bedroom Suite
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Twin/Double room - De Luxe
    Twin/Double room - De Luxe
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Deluxe 3 Bedroom Suite
    Deluxe 3 Bedroom Suite
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Have a question for Crown Regency Suites And Residences - Mactan?

    What people love about Crown Regency Suites And Residences - Mactan

    • 6.0
      Review score

      "Food is pretty decent tho."

      Christine

      |

      January 7, 2019

    • 9.2
      Exceptional

      "First of all, the staff were exceptional."

      Mark A.

      |

      October 30, 2018

    • 9.2
      Exceptional

      "We are greeted with big smiles in the reception who answered all of our queries."

      Mark A.

      |

      October 30, 2018

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    More about Crown Regency Suites And Residences - Mactan

    More about Crown Regency Suites And Residences - Mactan

    6.0
    Review score

    "Great rooms, great staff."

    peter

    |

    December 24, 2018

    An overview

    Show less

    What they offer

    7.6
    Very good

    "Crown Regency Mactan is a reasonable good hotel."

    Robert

    |

    December 17, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Filipino cuisine
    Filipino cuisine
    Simply J's Cafe & Restaurant
    6.6 km Filipino, Italian
    Muvanz Pocherohan and Seafood
    7.3 km Filipino, Seafood
    American cuisine
    American cuisine
    Feria
    4.5 km American, Asian, Chinese
    KFC
    4.5 km American, Fast food, Halal
    Dunkin' Donuts
    4.5 km American, Fast food
    Asian cuisine
    Asian cuisine
    Adora's Restaurant
    3.8 km Asian, European
    Cafe Breeze
    4.4 km Asian, Filipino, International
    Chowking
    4.5 km Asian, Chinese, Fast food

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Crown Regency Suites And Residences - Mactan from real guests

    Agoda Reviews (1237)Booking.com Reviews (449)
    Cleanliness7.0
    Facilities6.1
    Location7.0
    Room comfort and quality7.5
    Service7.2
    Value for money7.0
    Provided by verified guests of Agoda
    All languages
    All guests (1237)
    All room types

    Show reviews that mention 

    Showing 958 verified guest comments
    12345
    10.0
    Exceptional
    Ellacena from Philippines
    Family with young children
    2 Bedroom Deluxe
    Stayed 4 nights in October 2018

    Big and nice room.”

    My family enjoyed the stay. The place is big and feels like home. We enjoyed the swimming pool. I'll recommend the place.

    Reviewed March 04, 2019
    9.2
    Exceptional
    Tristan from Singapore
    Couple
    1 bedroom Suite
    Stayed 1 night in February 2019

    Great location and Staff”

    The location of the place is around 15-20 minutes away from the Airport. Facade is quite old but definitely clean and the staff is super friendly and accommodating too! Highly recommended if you want a place nearby Mactan Airport.

    Reviewed February 26, 2019

    Hi Tristan, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay of our guests. It’s guests like you that make our job wonderful. We look forward to serving you again. DIAN Marketing Communications Associate

    Responded March 02, 2019
    Crown Regency Suites And Residences - Mactan
    9.2
    Exceptional
    William from United States
    Business traveler
    1 bedroom Suite
    Stayed 2 nights in October 2018

    Consistently Good”

    I have stayed in this hotel perhaps 100 nights over the past 5 years. The units are consistently clean with a nice selection of amenities, and the restaurant is very good. The only complaint I ever have, and it was true this time, is that the hot water in the room is sometimes limited. After 30 seconds in the shower, the hot water begins to fade away and in a couple of minutes, it is simply a cold shower. Other than that, no complaints.

    Reviewed November 01, 2018
    9.6
    Exceptional
    Kseniia from Russia
    Couple
    1 bedroom Suite
    Stayed 1 night in February 2019

    Look like old 5 stars hotel ”

    Great place! Nice food. Service is perfect. But I think it’s already old. I think 5 years ago it was the greatest 5 stars hotel . Thanks for transferring us to airport and peak up breakfast

    Reviewed February 09, 2019

    Hello Kseniia, Hearing that you had a great experience is the best thing we could hope for! Your feedback means a lot to us. We are happy to be part of your getaway and we would like to continue providing you the kind of service you deserve. DIAN Marketing Communications Associate

    Responded March 02, 2019
    Crown Regency Suites And Residences - Mactan
    7.2
    Very good
    Leandro from Philippines
    Business traveler
    1 bedroom Suite
    Stayed 2 nights in January 2019

    Irritating Guest Conduct”

    The hotel had numerous Korean students billeted to study English. These young people were talking in loud voices as they walked thru the 4th floor, and were jumping and shouting in one of the Guestrooms on the 4th floor in the afternoon. This type of boisterous behavior should not be countenanced by the Hotel management.

    Reviewed January 31, 2019

    Dear Leandro, We want to extend our sincerest apologies concerning the issues you faced with other hotel guests. Rest assured that we will take necessary actions as needed. We look forward to another opportunity to exceed your expectation. DIAN Marketing Communications Associate

    Responded March 02, 2019
    Crown Regency Suites And Residences - Mactan
    9.6
    Exceptional
    Robert from United States
    Couple
    1 bedroom Suite
    Stayed 1 night in January 2019

    Exceptional”

    The food here is great try to expand your menu in the area of more Philippines style food and include more street food in your poolside menu . Some thing gets lost in translation when it comes to food. Overall we loved this Hotel.

    Reviewed January 16, 2019

    Hi Robert, We are incredibly grateful that you took the time out to leave us a review. We will be forwarding your suggestion to the food and beverage director for consideration. It is with feedback like yours that help us improve on our services. We hope to see you again soon, hopefully with our new set of menu. DIAN Marketing Communications Associate

    Responded March 02, 2019
    Crown Regency Suites And Residences - Mactan
    6.4
    Good
    Ben from Australia
    Solo traveler
    1 bedroom Suite
    Stayed 1 night in January 2019

    disrespectful, extremely rude Korean guests ”

    I chose to stay in this hotel as a treat to myself a one of stay during a 3 week vacation . My guest and I were astounded and stressed by what seemed like a hundred Korean guests , children and teenagers who roamed all over the hotel causing chaos and shouting throughout the hotel even as “ observe silence “ posters in English and Korean print were posted everywhere throughout the hotel. They seemed to play in both elevators which became Unusable due to their games. After asking these guest to quiet they start to ring my room bell and just continue disrupting everyone’s peace . 4 more requests to no avail. 2 unanswered phone calls to reception also 2 unanswered emails to front desk . Does anyone care or have any respect in CROWN ???? Offered substandard room on 6th floor Complimentary drinks offered but not supplied until second request . Also had to argue to receive expected 2nd complimentary breakfast.

    Reviewed January 13, 2019
    6.0
    Christine from Singapore
    Family with teens
    2 Bedroom Suite
    Stayed 2 nights in January 2019

    Service makes up for what they lack”

    The building is old, the tub, lamps, curtains are worn out and in dire need of replacement. Food is pretty decent tho. The level of service deserves 5 stars. The staff were all smiling and accommodating.

    Reviewed January 07, 2019

    Hi Christine, Thank you for taking time to leave us a review. Although some of the facilities and amenities weren't up to your expectations, we are glad to know that you had a positive interaction with our staff. Rest assured your valuable feedback will be imparted to the team in our discussions of our hotel’s enhancements. We truly value your business and hope you will re-consider staying with us again should you return to Cebu. DIAN Marketing Communications Associate

    Responded March 02, 2019
    Crown Regency Suites And Residences - Mactan
    6.4
    Good
    LaTasha from United States
    Family with teens
    1 bedroom Suite
    Stayed 3 nights in December 2018

    Good stay”

    The staff is very accommodating. The place is very dated and needs renovations. The hot water only lasts about 5 or 10 mins in the shower. The walls are thin so you can hear your neighbors. There is a as small store if you forget any toiletries . Breakfast was ok. Im plant based so it was not a-lot of choices besides fruit. I had a massage. It was ok. She was about 20 minutes late. She never apologized. Her phone kept going off through the whole massage. She did not have change when I paid. She rushed through the massage. Did not inquiry about problem areas to work on during massage. Massage on the bed and left oil everywhere. The driver at hotel was extremely nice and helpful.

    Reviewed December 22, 2018
    7.6
    Very good
    Robert from Netherlands
    Business traveler
    1 bedroom Suite
    Stayed 2 nights in December 2018

    Reasonable hotel in Mactan.”

    Crown Regency Mactan is a reasonable good hotel. The building is old, definitely needs some work to be done. The lobby is outdated, reminds me of the 70's and with some work it could look a lot more inviting. The rooms are spacious, nice and clean. So are the bathrooms. Breakfast is reasonable, enough choice of warm dishes, the bread selection is however very limited. The pool is large and nice. The fitness area definitely needs a lot of work, unfortunately the equipment is outdated and in not too good condition. The location is ok, not too far from Mactan airport, just a 20 minutes ride with the taxi. Last but certainly not least, the staff is (as usual in the Philippines) very helpful, friendly and accomodating. Price is too high for the overall condition of the hotel, should be around 25% lower in my opinion.

    Reviewed December 17, 2018
    8.0
    Excellent
    haruwe from Philippines
    Group
    2 Bedroom Suite
    Stayed 1 night in May 2018

    IT WAS A GOOD STAY”

    We expected a lot considering it was a pricey room. It wasn't soundproof. Uncomfortable - because they put us in one of two connecting rooms And other than that, it was great. Clean room and bathroom. Clean and comfy bed.

    Reviewed August 12, 2018
    8.8
    Excellent
    William from United States
    Solo traveler
    1 bedroom Suite
    Stayed 1 night in June 2018

    Good Value”

    I stay at the Crown Regency every time I come to Cebu. The staff is all pleasant, the food is very good, the room is large, filled with amenities, and clean. The only complaint I would have is that the internet is intermittent in the room.

    Reviewed June 28, 2018
    6.8
    Good
    John
    Solo traveler
    1 bedroom Suite
    Stayed 7 nights in February 2019

    My room backed on to locals back yard constant noise from lots of cockcrows and dogs gym poor ”

    Good staff, pool and coffee shop

    Reviewed March 03, 2019
    5.6
    EVANGELINE from United States
    Group
    1 bedroom Suite
    Stayed 1 night in February 2019

    Noisy . ”

    We stayed at the 6th floor corner room and it was noisy all night from the vehicles driving along the street . We also felt the room shake , bec there was a low magnitude earthquake. Limited supplies , no face towels . They have a free shuttle to airport, staff was courteous. Overall it was an ok place to stay .

    Reviewed February 10, 2019

    Hi EVANGELINE, We have received your feedback regarding your recent stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in our discussions of our hotel’s enhancements. DIAN Marketing Communications Associate

    Responded March 02, 2019
    Crown Regency Suites And Residences - Mactan
    9.2
    Exceptional
    Mark from Philippines
    Group
    3 Bedroom Suite
    Stayed 1 night in October 2018

    Exceptional staff and location in the center of everything”

    First of all, the staff were exceptional. 1. We are greeted with big smiles in the reception who answered all of our queries. 2. The manager opened the breakfast buffet earlier so as to accommodate us because our flight is in the early morning. 3. They are all friendly. 4. Free pool use, has a 24 hour shop and coffee shop downstairs as well. 5. Location is 10 mins away from the airport and they provide free shuttle to drop you off that runs every hour. 6. The room is quite spacious and clean Cons: 1. The place needs some renovations. 2. The pool shower area needs to be totally replaced. 3. They need to work on the old building scent lingering in their hall ways.

    Reviewed October 30, 2018
    5.2
    Ray from United States
    Couple
    1 bedroom Suite
    Stayed 2 nights in September 2018

    Don’t like roaches and lizards sharing my room”

    The pics posted on the web of there hotel were very deceiving. The rooms haven’t been updated besides the TV in many years. Having roaches and a lizard sleeping with us in the room was uncomfortable and only tells me that the cleaning here needs way better attention especially when you walk around the room barefoot and see that your feet are black when you go to bed. I mean really.! They do have however a restaurant on site called Fiftes Cafe with very cool antiques but takes going through a maze up and down stairs to get there. Don’t be fooled by the pics making you think you’re going to be staying in the rooms that look like a residence because your not.

    Reviewed September 21, 2018
    9.6
    Exceptional
    Jeniffer from Philippines
    Business traveler
    1 bedroom Suite
    Stayed 1 night in October 2018

    Crown ”

    The Hotel was fantastic! plus almost all of the staff are really nice and hospitable. Will definitely recommend this Hotel

    Reviewed January 29, 2019

    Dear Jennifer, Thank you for giving us such a wonderful review. It is a delight to read of your exciting getaway highlighted by the warm hospitality of our staff. We will be happy to serve you again soon. DIAN Marketing Communications Associate

    Responded March 02, 2019
    Crown Regency Suites And Residences - Mactan
    10.0
    Exceptional
    Jay from Philippines
    Group
    3-Bedroom Villa
    Stayed 1 night in September 2018

    nice”

    nice

    Reviewed January 22, 2019

    Hello jay, Thank you for dropping by and leaving such a short yet powerful note. We strive to create a memorable experience for all of our guests and we hope to share more experiences with you in the future. DIAN Marketing Communications Associate

    Responded March 02, 2019
    Crown Regency Suites And Residences - Mactan
    9.6
    Exceptional
    Rezhen from Philippines
    Group
    2 Bedroom Suite
    Stayed 2 nights in August 2016

    Business Travel with Leisure”

    We are booked last August 15-17, Great Value for Money! Staffs were very accomodating, free shuttle from the airport and going to to airport also. Great hotel to stay specially with kids. Big swimming pool, fast wi-fi, fast housekeeping service. Sure to come back with kids nman.

    Reviewed August 19, 2016
    8.0
    Excellent
    James from Australia
    Couple
    1 bedroom Suite
    Stayed 1 night in May 2015

    Stayed here many times over last 4 years”

    Big rooms and nice beds

    Always good to stay here, stayed many times over last 4 years. Easy trips into Cebu for malls and other tourist things. Rooms are very big, good kitchen and amenitites. shower is nice. Beds are lovely and soft and big. Aircon is good, has nice pool and the bar/resturant at night times is nice.Breakfast choice didn't look that inviting for a foreigner so gave it a miss this time.

    Reviewed May 15, 2015
    12345
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    • Very good location
    • SM City Cebu