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Crowne Plaza Chicago O'Hare Hotel & Conference Center Reviews

Very good
From 86 reviewsSee what guests said
7.9
/
10
Recommended by 96% of guests

Real reviews from real guests

Agoda Reviews (86)Booking.com Reviews (1281)
7.9
/
10
Very good
From 86 reviews
Cleanliness8.2
Facilities8.0
Location8.2
Room comfort and quality7.5
Service8.0
Value for money7.6
Provided by verified guests of Agoda
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All guests (86)
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Showing 55 verified guest comments
7.0
Very good
Yousef from Kuwait
Couple
Stayed 1 night in July 2012
A Nice Hotel”
Airport Shuttle, Nice welcome
I booked this hotel for a one night transit stay in Chicago. I liked the Airport shuttle feature, but it is a bit far from CTA station and not as advertised. The furniture is a bit old, and the price didn't include breakfast! I liked the warm reception, and the free drink offered.
Reviewed July 22, 2012
7.7
Very good
Chua from Singapore
Family with young children
Stayed 4 nights in May 2012
fabulous hotel”
free wifi in the room
everything was nice. convenient to use wifi in the room and it's free. rooms were cleaned promptly, good facilities. Perhaps more channel in the room
Reviewed June 09, 2012
8.3
Excellent
Elisa from Singapore
Solo traveler
Stayed 2 nights in November 2011
Great location from airport”
Hotel is new and clean
The gym is great and the pizza is great! Overall I think the customer service is good, hotel is big and good for business convention.
Reviewed April 21, 2012
4.0
Jeffrey from Netherlands
Business traveler
Stayed 1 night in March 2012
Hotel with history”
Location
The hotel is greatly located next to the Convention Centre, has a great casino and some interesting history. The rooms are however old and smelly and really in need of renovation. The elevators are also too busy during peak hours resulting in endless waiting.Unless no other options are available, i would not suggest this hotel to anyone.There is no hot water boiler in the room but room service provides hot water free of charge on request.
Reviewed March 23, 2012
9.7
Exceptional
Paula from Brazil
Solo traveler
Stayed 1 night in July 2011
Great service and convenient location”
Clean, close to the airport
The hotel is at a quite convenient location. It is near the CTA blue line and also near the airport. The room was very clean and comfortable. Excellent service, I would stay there again.
Reviewed August 04, 2011
9.3
Exceptional
Jessica from Philippines
Business traveler
Stayed 2 nights in June 2011
Very rare hotel with wifi & breakfast”
breakfast & wifi & people are very nice
this hotel is very economical and yet it gives free breakfast & wifi. and the people are very nice. world class.
Reviewed June 25, 2011
9.0
Exceptional
Latasha from United States
Couple
Stayed 1 night in June 2011
Small room but comfortable, great for a short stay”
Great service, easy check in
would definitely stay again. perfect location to get to city right across the street from public transportation. great nightlife.
Reviewed June 19, 2011
7.3
Very good
David from United States
Family with young children
Stayed 1 night in December 2010
Nice room just a few minutes from O'Hare”
Location, Roomy and Clean, New Furnishings, Nice Pool
Free Airport Shuttle inadequate, lack of free wireless internet access anywhere in the hotel
we had to overnight after a transpacific flight and prior to taking a connecting flight very early the next morning.
Reviewed January 12, 2011
7.7
Very good
Seonho from South Korea
Solo traveler
Stayed 1 night in July 2010
male”
Location
pick up service from Aiport
Hotel located nearby Aiport and very convenience for access to Airport.
Reviewed August 11, 2010
4.0
Iain from United Kingdom
Solo traveler
Stayed 1 night in April 2010
Nice Hotel”
Location
Nothing
The Crowne Plaza Chicago O'Hare Hotel is a decent hotel, located right near the airport. Friendly and efficient staff - no complaints. Hotel decor good and the hotel room is finished to a very good standard everything that you would expect or want. The hotel is not cheap but you do get what you pay for. Certainly a nice hotel for either the night before a flight or for a first port of call when flying into Chicago. Would recommend.
Reviewed April 26, 2010
4.3
Philip from New Zealand
Business traveler
Stayed 1 night in March 2010
Rubbish”
Close To Airport
Lousy hotel
Very rude unhelpful staff at the check in, will not help with luggage or car parking. No room service or anything to eat in the rooms. I thought for a supposed 4 star hotel chain it was the worst hotel i have ever had the misfortune to have to stay in.
Reviewed March 20, 2010
4.0
Philip from New Zealand
Business traveler
Stayed 1 night in March 2010
Very bad”
Close to Ohare
Very poor unfriendly staff.
Arrived very late, no one to help at all, no lugaage, no parking assistance and the check in guy was the most unhelpful person I have ever copme across,the hotel had no room service so i asked for some help to order in some food, was told look in the yellow pages. is this the type of service I should expect i would NEVER stay in this hotel again.
Reviewed March 18, 2010
9.0
Exceptional
john from Ireland
Solo traveler
Stayed 1 night in November 2009
practical solutions”
comfortable, spacious rooms, relaxed but professional attitude of staff
when you get to the airport its best to use the courtesy phone to arrange a pick up from the courtesy shuttle - as opposed to waiting for the scheduled pickup (its meant to be every 30 minutes but on this occassion i had to wait 45 minutes - which when you are tired/in a rush is the last thing you want)
the crowne plaza is located reasonably close to the airport (though it isnt the easiest for taxi drivers to find) coming in off a trans-pacific/atlantic flights it represent a good/affordable place to recharge my batteries the million dollar question is of course - is it a hotel i would come back to? the simple answer - yes - price range, proximity and service all point in the one direction
Reviewed December 02, 2009
7.3
Very good
Stefan from Germany
Business traveler
Stayed 1 night in April 2011
praktisches hotel am airport”
kostenloser Shuttlebus
das hotel liegt etwa 8 min vom airport entfernt. von aussen eher mittelmässig , dafür sind die zimmer sehr gut ausgestattet.
Reviewed April 19, 2011
8.7
Excellent
Yasuyuki from Japan
Couple
Stayed 2 nights in August 2014
さすがクラウンホテル”
清潔、ロケーション、ホテル内施設
Reviewed September 11, 2014
6.0
YUTAKA from Japan
Business traveler
Stayed 2 nights in September 2012
スタッフはいつも笑顔でサービスが良く素敵なホテルでした”
ロケーションはいい
待っている人が多すぎてシャトルバスにおりきれずやっと着いたらチュックインするのに長蛇の列。カウンターには2人しかおらず最悪でした。これはレストランでも変わらず注文に来ない、注文品が来ない、チュックが来ない、改善が必要です。
Reviewed September 25, 2012
8.3
Excellent
HIROYUKI from Japan
Business traveler
Stayed 1 night in June 2012
スタッフの笑顔”
空港に近い
朝9時にシカゴ空港に着き、そのままホテルに行って何時からチェックインが可能なのか?聞いた所、その場で部屋を取ってくれてゆっくり休む事が出来ました。また翌日は通常12時のチェックアウトを2時まで快く延長してくれました。レセプション、ルームサービスどれも満足の良く内容でした。
Reviewed July 02, 2012
7.0
Very good
Nobuhiro from Japan
Business traveler
Stayed 1 night in June 2011
空港からのアクセスも簡単”
エントランスから部屋まで大変手入れの行き届いたホテルです
日本からの出張で中継地点になることが多いシカゴです。 到着、出発に便利な空港から近くのホテルですが 騒音もなく非常に快適に過ごすことが出来ました。室内プールなどの屋内施設も清潔で交換が持てました。立地的に価格もお安いのでまた利用します。
Reviewed September 06, 2011
9.3
Exceptional
JOJI from Japan
Business traveler
Stayed 1 night in January 2011
空港近くで快適”
飲料水スタンドが無料で24時間開放されている。
チェックインから非常に良い対応でした。部屋は広くて快適。ベッドも寝やすかったです。なによりよかったのが、エレベーターわきに飲料水スタンドがあり、カップもついていました。湯沸かし器を持っていたので24時間コーヒーがのめました。エスプレッソマシンが部屋に備え付けてあります。こちらは有料だったと思います。
Reviewed January 24, 2011
7.2
Very good
CHEN from Taiwan
Solo traveler
Standard Room
Stayed 1 night in July 2018
步行10分鐘內可抵達購物商場”
中規中矩的酒店,但設施已略為老舊,有機場接駁車
Reviewed October 21, 2018
9.2
Exceptional
SOHYEON from South Korea
Solo traveler
2 Queen Beds Non-Smoking
Stayed 1 night in September 2018
공항 아울렛 가기 좋아요”
셔틀버스가 다른 호텔보다 자주 오지 않기 때문에 아침 시간 아니면 30분 정도 기다릴 수 있습니다. 조식포함 옵션을 예약하면 근처 숙소들과 가격이 비슷합니다. 아울렛까지 걸어갈 수 있고 주변에 레스토랑 몇 곳이 있는것을 빼고는 큰 장점은 없습니다. 정수기와 얼음이 층별로 있고, 샤워 제품이 좋은 편입니다. 체크아웃이 신속하고 아침 시간에는 셔틀 버스를 금방 이용할 수 있습니다.
Reviewed September 03, 2018
10.0
Exceptional
juyoung from South Korea
Solo traveler
2 Queen Beds Non-Smoking
Stayed 1 night in December 2017
완전강추”
무료공항셔틀 30분에 한대씩 다니고. 프리미엄 아울렛 바로옆,쇼핑하기 좋아요 넓은 객실과 층마다 정수기가 있어 물을 마음껏 마실수있음.1층 전자렌지있음. 올때마다 숙박하는곳임
Reviewed January 21, 2018
7.6
Very good
Gyou from South Korea
Business traveler
Standard Room
Stayed 1 night in November 2017
깔끔하고 좋으나 하루단위로 부대시설사용 요금을 받습니다.”
출장으로 와서 편하게 지냈습니다. 공항 픽업이 약 30불 (2017년 11월 기준) 입니다. 아침식사는 다양하게 즐길수 있고 맛도 괜찬습니다. 화장실에는 칫솔, 치약, 면도기 없습니다. 그리고 슬러퍼도 없구요. 부대시설은 야외 풀장, 헬스장 등이 있으나, 사용하지 않아도 사용 요금이 발생합니다.
Reviewed November 22, 2017
10.0
Exceptional
SEOYEON from South Korea
Solo traveler
2 Queen Beds Non-Smoking
Stayed 1 night in February 2017
공항무료셔틀최고”
공항 무료셔틀이있어서 좋구요 길거너면 바로 아울렛 있어서 좋아요.. 방도 엄청 넓고 깨끗해요
Reviewed March 18, 2017
10.0
Exceptional
DUKHWAN from South Korea
Business traveler
King Bed With Sofa Bed Non-Smoking
Stayed 1 night in December 2016
Good”
좋은 호텔
Reviewed December 08, 2016
9.2
Exceptional
chengyu from China
Solo traveler
Standard Room
Stayed 3 nights in November 2018
Exceptional”
还可以
Reviewed November 30, 2018
4.8
sara from China
Family with teens
2 Queen Beds Non-Smoking
Stayed 1 night in May 2018
一般,不会再定。”
定了两天,收了两次手续费。到现在还没还给我。 房间一般,不是高档的。 位置不如我另外一天定的好,没有超市吃的租车的。这里都没有。但另外的有。 员工不热情,不是很喜欢白人觉得你什么都该明白,怎么还有问题的脸。 没有热水 卫生一般 就这么说吧,就是国内速8的水平。
Reviewed June 04, 2018
4.8
sara from China
Solo traveler
2 Queen Beds Non-Smoking
Stayed 1 night in May 2018
服务人员白人的态度很不耐烦的感觉,水的话,没有热水,没有热水加热器,冷水有股味道,不知道是什么。房间的浴缸很小,磨不过身体。卧室没有大灯,只有台灯。”
水有问题 干净程度一般 床舒服 枕头很好 走路到奥特莱斯,但里面的东西我都看不上,不好看,也不便宜。
Reviewed May 17, 2018
10.0
Exceptional
feng from China
Business traveler
2 Queen Beds Non-Smoking
Stayed 1 night in December 2016
还可以”
还可以
Reviewed December 14, 2016
4.4
Yuao from China
Business traveler
King Bed With Sofa Bed Non-Smoking
Stayed 1 night in March 2016
不怎么样”
首先机场边的酒店但是等机场班车一群人等了快两小时,九点到机场车程10分钟只有,酒店没有给任何解释。第二与雅高达合作有问题,本来已在网站完成支付,但是check in的时候又刷卡收费,后来打电话协调才说是预授权现在还不知道结果。
Reviewed March 15, 2016
8.0
Excellent
shi from China
Couple
Stayed 2 nights in October 2012
方便短期停留”
免费的机场巴士
离机场很近,如果只是停留一两天的朋友还是很不错的选择,但是还是有美国酒店的普遍通病,设备太老旧了,没办法。从酒店到市区也不是很麻烦,坐上机场大巴到机场,然后再乘坐地铁到市区也就是半个小时,还行。
Reviewed October 24, 2012
4.3
Wang from China
Solo traveler
Stayed 1 night in June 2011
设施一流的酒店”
设施一流,
17th june,stay in this hotel,good facility,good service,food is ok,but the place is a little bit remote from the down town
Reviewed June 29, 2011
7.7
Very good
GUANGYU from China
Business traveler
Stayed 3 nights in May 2011
不错的机场酒店”
舒适的房间与便利的交通
我们是凌晨抵达酒店的,CHECK IN 非常便利,很快就进入房间了。房间较大,很整洁,床很舒适,是一个不错的三星半酒店。由于国际航班餐食不太好,大家有点饿,酒店帮助我们订了非常好吃的PIZZA与烤鸡翅,值得推荐。此外,酒店与机场很近,交通很方便,有机场SHUTTL BUS往来,很方便。 另我们住宿期间有美国大学毕业典礼举行,街上有很多化装的学生与家长,可谓一景。 总之,感觉不错!
Reviewed June 07, 2011
10.0
Exceptional
widiyati from Indonesia
Family with teens
2 Queen Beds Non-Smoking
Stayed 3 nights in June 2018
LOKASI YANG BAGUS”
Mau belanja tinggal nyeberang saja.
Reviewed June 13, 2018
8.7
Excellent
Chih-Han from Taiwan
Business traveler
2 Queen Beds Non-Smoking
Stayed 5 nights in July 2014
地點佳,距離outlet很近。”
地點佳,客房環境好
Reviewed August 12, 2014