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Crowne Plaza Dubai

"Everything was perfect and it made our stay in Dubai unforgettable!"

Moly - April 17, 2017
Crowne Suite With Club Lounge Accessible Non-Smoking Crowne Plaza Dubai
Lobby Crowne Plaza Dubai
Lobby Crowne Plaza Dubai
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Crowne Plaza Dubai

Sheikh Zayed Al Nahyan Road, Sheikh Zayed Road, Dubai, United Arab Emirates, - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
Fibber Magee’s 50 m
Crown Plaza Public Parking 140 m
Blue Tower Parking 210 m
Boulevard Dubai 270 m
Cuadro Fine Art Gallery 270 m
Sheikh Zayed Road 270 m
Emirates Towers Metro Station 320 m
Al Zahra Medical Centre 330 m
The Wall 350 m
1847 Salon 360 m
Nearby landmarks
The Dubai Mall 2.4 km
Dubai Aquarium & Underwater Zoo 2.61 km
Burj Khalifa 2.65 km
The Dubai Fountain 2.84 km
Dubai Creek 5.29 km
Wild Wadi Waterpark 12.89 km
Burj Al Arab 13.02 km
Ski Dubai 14.15 km
Dubai Miracle Garden 18.2 km
Atlantis Aquaventure Waterpark 18.78 km
8.9

Excellent

Location rating score

2.6 kilometers from city center
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 320 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Cheaper than 89% of all properties in Dubai in the last 24 hoursCompared to 2,523 Dubai properties at Agoda for various dates
Value for money7.8
Distance to city center4.6 km
Location rating8.9
Nearest airportDubai International Airport (DXB)
Distance to airport9.3 km

Rooms available at Crowne Plaza Dubai

Very good
Room comfort & quality
7.8
2 Bedroom Apartment
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds and 1 king be...
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King Bed Family Room Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
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1 King Bed 1 Bedroom Apartment Suite Smoking
...
  • Room size: 62 m²/667 ft²
  • Kitchenette
  • 1 king bed
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1 King Bed Club Executive Room Smoking
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 single bed
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Crowne Suite With Club Lounge Accessible Non-Smoking
...
  • Room size: 90 m²/969 ft²
  • City view
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Crowne Plaza Club Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 double b...
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Two-Bedroom Presidential Suite
...
  • Room size: 125 m²/1345 ft²
  • 2 bathrooms
  • 1 queen bed & 1 single bed ...
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Royal Suite
...
  • Room size: 250 m²/2691 ft²
  • City view
  • 1 king bed & 1 king bed & 1...
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Superior Deluxe King Bed Smoking
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed
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Executive Suite W/ Club Lounge Access Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Crowne Plaza Dubai?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Crowne Plaza Dubai?

Crowne Plaza Dubai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 200 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Crowne Plaza Dubai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Crowne Plaza Dubai has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Crowne Plaza Dubai?

Crowne Plaza Dubai is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Crowne Plaza Dubai

  • 10.0
    Exceptional
    Staff 

    "The staff are very kind and the location is the best."

    Ahmed

    |

    April 22, 2018

  • 9.6
    Exceptional

    "High in class treatment, services and facilities."

    Azhar

    |

    February 5, 2020

  • 9.6
    Exceptional
    Staff 

    "We are thankful for all the staff in the lounge ."

    Muhammad

    |

    September 27, 2019

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Location score
8.8/10
Room comfort score
7.8/10
Cleanliness score
8.4/10
Service score
8.1/10
Better than
96
%
of Dubai properties
Better than
93
%
of Dubai properties
Better than
91
%
of Dubai properties
Better than
90
%
of Dubai properties
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Overall rating:
8.3
Excellent
389 reviews
Cleanliness
8.4
Facilities
8.1
Location
8.9
Read all reviews >
What travelers say they love:
Location food cleanliness, staff every thing was very good.
Sheikh from Pakistan
Family with young children
More about Crowne Plaza Dubai

More about Crowne Plaza Dubai

Crowne Plaza Dubai has an excellent location on Sheikh Zayed Road, right across from the Dubai International Convention Center. Along with free WiFi, it offers an outdoor pool, gym and 13 award-winning restaurants. 1 Complimentary valet parking per day is available. The spacious guest rooms at Dubai’s Crowne Plaza have satellite TV and polished wooden floors. The en suite bathrooms are all equipped with bathtubs. Guests can enjoy a variety of dining options from 13 restaurants ranging from sushi at Sakura to a menu du jour at Oscar's Vine Society. Traditional mezze at Al Tannour to a Brazilian churrascaria at Chamas. The hotel also has easy access to major Dubai attractions such as the Mall of the Emirates, Ski Dubai, the Kite Beach, Burj Al Arab, and Burj Khalifa. The Burj Khalifa and Dubai Mall are 5 minutes’ drive away. The hotel is 20 minutes from Dubai International Airport and walking distance from the Emirates Towers Metro Station and Dubai International Finance Center.

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Most talked about facilities

Breakfast
13 mentions
Internet
9 mentions
Housekeeping
7 mentions
Food & Dining
6 mentions

What they offer

9.6
Exceptional
Breakfast

"The breakfast was very delicious and with great variety."

Azhar

|

February 5, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental
Halal
Vegetarian
Buffet

Restaurants on site

Chamas Churrascaria and Bar
Cuisine:Brazilian
Menu:Buffet, A-la-carte
Trader Vics
Cuisine:International
Al Fresco
Cuisine:Italian
Sakura
Cuisine:Japanese
Wagamama
Cuisine:Asian
Harvesters Pub
Cuisine:British
Cappuccinos
No additional information available
Al Tannour
Cuisine:Middle Eastern
Al Dana
Cuisine:International
Menu:Buffet
Show more

Nearby restaurants

Arabic cuisine
Arabic cuisine
Al Khayma at Dubai Marine Beach Resort
2.5 km Arabic, Halal, Lebanese
The Market Place
3.7 km Arabic, Asian, Halal
Nine7One
4.2 km Arabic, Asian, Gluten Free
Mediterranean cuisine
Mediterranean cuisine
Baku Caspian restaurant and cafe
3.3 km Mediterranean
The Kana Cafe
3.4 km Mediterranean
Level Seven
5.0 km Mediterranean
Asian cuisine
Asian cuisine
Sakura
50 m Asian, Japanese, Sushi
Tokyo at the Towers
400 m Asian, Japanese, Sushi
Cafe Sushi
730 m Asian, Japanese, Sushi

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Crowne Plaza Dubai from real guests

Provided by verified guests of Agoda
Agoda Reviews (389)Booking.com Reviews (2728)
8.3
/
10
Cleanliness8.4
Facilities8.1
Location8.9
Room comfort and quality7.8
Service8.2
Value for money7.8
High score for Dubai
Rating
9+ Exceptional (87)
8-9 Excellent (43)
7-8 Very Good (48)
6-7 Good (20)
<6 Below Expectation (30)
Time of the year
Mar - May (56)
Jun - Aug (58)
Sep - Nov (69)
Dec - Feb (45)
All guests (389)
All room types
All languages

Show reviews that mention 

Showing 227 verified guest comments
12345
10.0
Exceptional
Sajid from Pakistan
Business traveler
Standard
Stayed 4 nights in September 2015

Comfortable”

Clean, Comfort and Central located

I normally stay at Crowne Plaza Sheikh Zayed Road due to its central location to almost all parts of Dubai. The hotel staff is very pleasant and courteous and the rooms are clean and comfortable.

Reviewed March 04, 2016

Dear Mr. Sajid, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded June 30, 2019
Crowne Plaza Dubai
10.0
Exceptional
Adil from United Arab Emirates
Couple
Superior Deluxe King Bed Non Smoking
Stayed 1 night in June 2020

Courteous Staff”

Very humble, courteous and gentle staff. Each and every staf right from the reception to the room service to the manager, each and everyone are soft spoken, very courteous and gentle. They care for their guest and greet us with genuine humbleness. The manager Trishna Rai is so compassionate and benevolent. Rooms are spacious hygienic and clean. No noise disturbance. Bathroom are state of art with clean bath tub and modern showers. Located in the heart of city on Sheikh Zayed Road. It is one of the most prominent landmark in Dubai.

Reviewed June 09, 2020
10.0
Exceptional
Nasser from Oman
Couple
King Bed Studio Non Smoking
Stayed 2 nights in September 2019

Great hotel great location very good staff”

Enjoyed staying with Crown Plaza Dubai shaikh zaid road, the rooms are spacious large rooms very clean, very good friendly staff, great location next to the metro station just next to hotels door around the hotel lot of restaurants and stores Crown Plaza Dubai in the heart of Dubai city around shopping malls like Dubai mall Burj Khalifa.

Reviewed October 08, 2019

Dear Mr. Nasser, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded October 12, 2019
Crowne Plaza Dubai
9.7
Exceptional
Nasser from Saudi Arabia
Couple
Stayed 4 nights in November 2012

Great Hotel for tourism and relaxation”

Location is the best feature

This is my second time I stay, spacious rooms, welocoming staff, and great location, and I advice especially for first time comers, the metros are nearby, the free shuttle bus to all many major attractions in Dubai is a bonus. Many resturants in the hotel is a great treat whenever you are lazy to go out to find food, and also extra ,any fastfood nearby walking distance. My adivce tip get the beautiful view of the Sheikh Zayed street wonder view. Best thing now lots of renovation in many floors so expect great things will happen in the hotel for future guests.

Reviewed November 29, 2012

Dear Mr. Nasser, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
9.2
Exceptional
Raviprakash from New Zealand
Family with teens
Standard
Stayed 4 nights in January 2019

Great place to stay”

I was at Crown Plaza Dubai for 5 days early Jan 2019. The most striking aspect was the friendliness and treatment by the staff. The hotel staff did everything possible to ensure our stay experience was memorable. I am more than happy to recommend people Crown Plaza to anyone planning to visit Dubai.

Reviewed January 14, 2019

Dear Mr. Raviprakash, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded June 30, 2019
Crowne Plaza Dubai
9.0
Exceptional
timothy from United States
Solo traveler
Stayed 1 night in May 2012

good location”

clean room

the crowne plaza packs quality service, outstanding room cleanliness, and superb culinary choices all in one hotel. it is conveniently located within a 5 minute walk of the nearest metro train station, so tourists will appreciate this convenience. the room service was on point, and attended to my needs quickly, and with no hassle. definitely will book again on my next visit to dubai.

Reviewed June 10, 2012

Dear Mr. Timothy, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
10.0
Exceptional
LANISA from Qatar
Couple
Stayed 3 nights in March 2017

Fabulous Stay”

We enjoyed our 3 night stay at the Crowne Plaza. The location is in the midst of everything as far as the Dubai and Emirates Mall. Within the malls you can visit the aquarium, skiing, burj khalifa and more. The sky train is an excellent way to travel as well as taxi. The hotel is fantastic and so many places inside you can choose to eat at as well as entertainment. I must also commend the hotel on a fabulous breakfast that's fit for all and a comfortable bed. We will return:0)

Reviewed March 08, 2017

Dear Ms. Lanisa, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded June 30, 2019
Crowne Plaza Dubai
9.0
Exceptional
Eve from United Kingdom
Couple
Stayed 2 nights in March 2011

Great location, pleasant room, good value ”

Location - ideally placed for exploring Dubai, with a pleasant room to come back to

Crowne Plaza is perfect for expats craving a bit of UK living. I normally can't stand being a 'brit abroad', but after living in Doha for a few months, my husband loved being able to watch the cricket on the big screen in the 'English style pub', pint in hand, while the hotel's close proximity to Dubai Mall kept me occupied. Guilty pleasures. Oh, and a very pleasant room too.

Reviewed April 12, 2011

Dear Ms. Eve, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
9.7
Exceptional
ABDULRAHMAN from Saudi Arabia
Business traveler
Stayed 2 nights in November 2010

The Best In Dubai”

Restaurants was great
Hotel Taxi was 2 times the normal taxi rate.

My stay in crown plaza for 2 days only and it was very short to go and see the rest of the hotel. but from what i saw i can say it is the best hotel in Dubai price and facilities beside the great location.

Reviewed November 28, 2010

Dear Mr. Abdulrahman, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
10.0
Exceptional
Jahanzaib from Pakistan
Solo traveler
Standard
Stayed 4 nights in July 2015

5 Star Hotel with Great Location & Staff”

1. Great Location 2. Best Hotel management 3. Awesome Clubs

It was great experience for me., CROWNE PLAZA hotel is a absolutely 5 Star hotel with their best managements and very friendly staff always ready to serve you., it has many restaurants with 24 hours open cafe. Its in great location near to metro and many restaurants and supermarkets and business bay. The Zinch club entry is free for their guests., ill saty again their on my next visit ., this hotel deserve to try and value of money.

Reviewed July 22, 2015

Dear Mr. Jahanzaib, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded June 30, 2019
Crowne Plaza Dubai
10.0
Exceptional
Manish from Mauritius
Business traveler
Stayed 4 nights in October 2012

good business hotel on szr”

Restaurants, 2 night clubs and conference rooms

on Sheikh Zayed Road, with two night clubs, two pubs and good choice of restaurants in the hotel + nearby (Subway etc)...

Reviewed December 28, 2012

Dear Mr. Manish, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
7.0
Very good
HAJAR from Indonesia
Business traveler
Standard
Stayed 4 nights in January 2014

Great location, friendly staff”

location, good service, friendly staff

We stay here for total of 4 nights. The location was great as it located on main road of Dubai Financial district - Sheikh Zayed Al Nahyan Road. It is within walking distance to nearest Dubai Metro station of Emirates tower. Just few stops to Dubai Mall and Burj Khalifa and all other landmarks within the Metro line. THe hotel it self is a 5 stars international chain hotel, so it has all the facilities. However, the hotel quite need some refurbishment here and there as it's look quite aging interior. it host the famous Zinc night club, so quite noisy at the lobby area at night. And as this is 5 stars, so expect a quite pricey rate per night. The staff was attentive and helpful with our request for early check in.

Reviewed March 13, 2014

Dear Mr. Hajar, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
9.6
Exceptional
Joji from United Arab Emirates
Group
Superior Deluxe King Bed Non Smoking
Stayed 1 night in August 2020

Exceptional”

I’d just like to say kudos to everyone. From check in to check out, I was very pleased with how friendly the staff are. Don’t mind the other matters, I’m recommending this hotel for its employees. Exceptional service especially the sweet ladies from the reception. The one who personally assisted me was Asmita but not sure if I remember her name correctly. I went hotel hopping for a week and Crowne Plaze was my third and last stop. Never left any reviews with the other hotels but this hotel deserves one.

Reviewed August 09, 2020
9.7
Exceptional
anne from United Kingdom
Couple
Stayed 1 night in June 2010

Crowne Plaza Hotel”

size of rooms,excellent dining caters for all tastes,very helpfull friendly staff,overall very impressed
none that spring to mind

The staff that greeted us were very friendly and well presented.We were pleasantly surprised with the size of our room in comparison price wise to other hotels we have stayed at in Dubai. The room had tea making and food preperating equipment and a handy supermarket in the mall next door.The many resteraunts located in the hotel were both convenient,and afordable and the food was very good.Overall our stay was most enjoyable.

Reviewed June 25, 2010

Dear Ms. Anne, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
8.7
Excellent
Torben from Denmark
Business traveler
Stayed 7 nights in February 2011

Great stay - lots of restaurants”

good choiche of restaurants and bars/clubs

stayed at crowne plaza for a week. great location for the world trade centre - it's just a 10-minute walk to the hotel and saves you from all the hassle of the traffic. harvester's bar can be recommended for premier league footie.

Reviewed March 07, 2011

Dear Mr. Torben, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
10.0
Exceptional
Nasser from Saudi Arabia
Group
Stayed 3 nights in June 2012

Best Hotel with great Hospitality”

Location and nice spacious rooms and easy access to most tourist attractions

My grownup daughters stayed in the hotel for 4 nights and were so pleased with their stay, as a father I need not worry as all the staff were like a family to them. Good location to many tourist places in Dubai, Metro is walking distance and complimentary shuttles available, about food ,there is no worries many resturants in the hotel so worth it that my daughters used to take their meals in the hotel. Rooms are spacious and clean, housekeeping are very helpful and reception staff are all welcoming.Airport distance is near with shuttles whole day which is a real bonus.

Reviewed June 13, 2012

Dear Mr. Nasser, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
9.3
Exceptional
Debbie from United Kingdom
Solo traveler
Stayed 3 nights in February 2011

Great Location ”

Location, Service, Facilities in hotel

Really enjoyed staying at the Crown Plaza. Nice food in the Irish Bar and breakfast in the morning was excellent. Very good value for money.

Reviewed February 22, 2011

Dear Ms. Debbie, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
8.3
Excellent
Amjad from Jordan
Business traveler
Stayed 3 nights in March 2012

Crowne Plaza Dubai”

location

i like to stay in crown plaza because of its location and the restaurants in side the hotel but i like the upper rooms so no noise during night time specially from the 3rd floor and forthe floor

Reviewed March 18, 2012

Dear Mr. Amjad, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
6.7
Good
John from United Kingdom
Business traveler
Stayed 3 nights in June 2010

good location, good standard, good value too”

location
car parking for visitors

Crowne Plaza has a very convenient location for all of Dubai. Waga Mammas restaurant next to hotel also at least as good as European ones of the same name. Hotel staff friendly and professional, as per Dubai normal standards. and the hotel is one of the more established ones so you get consistency in the quality.

Reviewed July 04, 2010

Dear Mr. John, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Nidal Mwaffack Assistant Front Office Manager, Crowne Plaza® Dubai

Responded July 01, 2019
Crowne Plaza Dubai
6.8
Good
Sai from India
Group
Standard
Stayed 2 nights in November 2019

Train your front office staff better.”

Reached the hotel at 7.45 pm. Check in took 65 minutes as there was a shortage of staff at the front office. There were more guys behind the Concierge counter than at the front office. Funny, isn't it ??? Rooms not available even at 9.30 pm !!! Reason given was that the rooms had to be cleaned & that the housekeeping staff was not able to cope with the pressure. Pathetic experience, Sad that you have very poorly trained staff. Arrogant, rude, unable to handle clients, ill trained. Disgusting. Nevr ever will we ever make the mistake of using a Crowne Plaza hotel again.

Reviewed November 11, 2019

Dear Sai, Thank you taking the time to write a review about your stay. We sincerely apologize that your recent stay did not meet your expectations, with regard to the delay in check in and the way in which you were handled and the discomfort you experienced during this time. Please know that this has been taken up seriously with all concerned stakeholders, is addressed and corrective action will be taken. Thank you for sharing this feedback, as it only helps us train and coach our teams to be better professionals. Please be assured that the above is an exception and not the standard. Please allow us an opportunity to welcome you back in the future, so that we can deliver the true Crowne Plaza service experience. Khaled Zaki, Area General Manager Crowne Plaza Dubai Crowne Plaza Abu Dhabi Holiday Inn Abu Dhabi Downtown

Responded November 11, 2019
Crowne Plaza Dubai
12345
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