Crowne Plaza Heathrow
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"The staff, food and the room were excellent"

JeanUnited Kingdom
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8.3 Excellent location
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8.3Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Air conditioning

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Standard
  • 28 sq.m.
  • 2 single beds or 1 double b...
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Deluxe
  • 28 sq.m.
  • 2 single beds or 1 double b...
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Club Double Bed
  • 28 sq.m.
  • 1 double bed
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Double Room
  • 28 sq.m.
  • 1 king bed
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Double - Non-Smoking
  • 28 sq.m.
  • Non-smoking room
  • 1 double bed
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Double Room with Two Double Beds
  • 28 sq.m.
  • 2 king beds
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Double - Smoking
  • 28 sq.m.
  • 1 double bed
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Double Room
  • 28 sq.m.
  • 1 king bed
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Accessible Double Bed
  • 28 sq.m.
  • Non-smoking room
  • 1 double bed and 1 sofa bed
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Double Room - Disability Access
  • 28 sq.m.
  • 1 double bed
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Feature Double Room
  • 28 sq.m.
  • 1 double bed
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Club Double Room
  • 28 sq.m.
  • 1 king bed
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Double with Sofa Bed
  • 28 sq.m.
  • Non-smoking room
  • 1 double bed and 1 sofa bed
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Club Double Room
  • 28 sq.m.
  • 1 king bed
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Club Double Bed
  • 28 sq.m.
  • Non-smoking room
  • 1 double bed
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Double with 2 Double Beds - Non-Smoking
  • 28 sq.m.
  • Non-smoking room
  • 2 double beds
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Nearest essentials

  • Airports
    • 3.7 km
    • London Heathrow Airport (LHR)
    • 43 km
    • London Luton Airport (LTN)
  • Bus and rail stations
    • 1.7 km
    • West Drayton Train Station
    • 2.4 km
    • Heathrow Airport Train Station
  • Hospital or clinic
    • 2.9 km
    • West London Medical Centre
  • Pharmacy
    • 3.1 km
    • Boots
  • Convenience store
    • 2 km
    • The Co-operative Food
  • Cash withdrawal
    • on site

More about Crowne Plaza Heathrow

An overview

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What they offer

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Guest policies

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Announcements

Please check Club lounge Opening timings from the reception on check-in. An authorization by credit card is required upon check in of GBP 50 per night.

Verified traveler reviews

Agoda Reviews (51)
Booking.com Reviews (1212)

5.8

Filter by traveler type:
  • Cleanliness 8.3
  • Facilities 7.3
  • Location 8.3
  • Room comfort and quality 8.4
  • Service 7.9
  • Value for money 7.5
  • Cleanliness 8.0
  • Facilities 6.8
  • Location 8.0
  • Room comfort and quality 7.7
  • Service 8.0
  • Value for money 7.3
  • Cleanliness 8.9
  • Facilities 6.0
  • Location 8.9
  • Room comfort and quality 8.9
  • Service 8.0
  • Value for money 8.2
Very good
based on 8 reviews
  • Cleanliness 7.8
  • Facilities 8.0
  • Location 7.5
  • Room comfort and quality 8.3
  • Service 8.5
  • Value for money 7.5
Excellent
based on 8 reviews
  • Cleanliness 9.3
  • Facilities 7.6
  • Location 9.3
  • Room comfort and quality 10.0
  • Service 8.0
  • Value for money 7.3
Very good
based on 6 reviews
  • Cleanliness 7.7
  • Facilities 8.0
  • Location 8.3
  • Room comfort and quality 8.7
  • Service 7.7
  • Value for money 8.0
Review score
based on 1 reviews
  • Cleanliness 8.0
  • Location 6.0
  • Room comfort and quality 8.0
  • Service 2.0
  • Value for money 4.0
Provided by verified guests of Agoda
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Room type
  • Accessible Double Bed
  • Club Double Bed
  • Double - Non-Smoking
  • Double with Sofa Bed
  • Double with 2 Double Beds - Non-Smoking
  • Standard
  • Double Room - Disability Access
  • Double Room
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6.0
LO from China
Couple
Double - Non-Smoking
Stayed 1 night in April 2017
Not helpful receptionist”
one of the receptionist(wearing purple scarf)'s attitude was not helpful and rude to pretend not to see check in guests.Didn't give a pen to fill in a form, didn't ask if require luggage storage and don't feel like anyone to get closer to her, unacceptable.
Reviewed April 17, 2017
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5.6
gregory from United Kingdom
Family with young children
Standard
Stayed 1 night in April 2017
Rip off Company ”
Arrived at hotel all good and well. Checked into our room at 4pm but had to give credit card to cover £50 holding fee understandably. We was booked into connected rooms but due to how things work we couldn't get into one room till 9pm! Checked out thinking i had items to pay ( dinner and parking ) was told there was nothing to pay!!! Thinking they gave us the dinner free due to the room issue we paid for our parking outside and left. On checking my credit card bill i had seen that the hotel had charged me for dinner plus extra for parking what i had already paid for myself. I am disappointed and discussed with the way i have been treated by the hotel!!! I have called and spoken to three manages who have promised me a call back about the issue but nothing. What a Con! Dont Stay here!! Rip Off Company!!!
Reviewed April 14, 2017
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9.2
Pegi from United States
Business traveler
Double - Non-Smoking
Stayed 1 night in March 2017
Exceptional”
Everything was fine. Had a long lay over in UK from West Africa. Was not feeling well and had to get to the room to rest. Room was far away, 1393 at the END OF THE HALL. For a 8 hour stay next time I will ask to be closer to the front hall as I had large luggage which did not roll to well on the carpet. No SECURITY lock on the door either it was broken and not there. HOWEVER, I was so tired and not feeling well I just needed to rest. Room was nice and clean and bedding was very comfortable.
Reviewed April 05, 2017
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9.2
SUDHIR from United Kingdom
Business traveler
Double - Non-Smoking
Stayed 2 nights in April 2016
Business ”
Good hotel would stay again
Reviewed December 09, 2016
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7.2
HC from United Kingdom
Business traveler
Accessible Double Bed
Stayed 1 night in September 2016
Quite nice room. convenient to the city center ”
Toilet a bit noisy. A bit if ancient feeling . Nice place to stay anyway .
Reviewed September 07, 2016
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6.4
MICHAEL from Thailand
Family with young children
Double with 2 Double Beds - Non-Smoking
Stayed 1 night in August 2016
Value for Money - Just about ok ”
Its a nice place but packed with tourists. We had to take our own baggage out of the taxi and take to the rooms as no staff available. Rooms large and clean with nice extras in the coffee section. Breakfast was a nightmare as we queued for 30 minutes before getting a table, yet on the opposite side of the restaurant was a bar area large enough to seat 50+ people and empty. They could easily set up an "buffet breakfast" section there to accommodate those that are OK with cold buffet start to the day. Check out went smoothly. Would I stay again? At the price we paid, I'm not sure.
Reviewed August 28, 2016
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6.0
Dario from Switzerland
Business traveler
Double Room - Disability Access
Stayed 2 nights in July 2016
Ok but not great, stupid regulations regards paying for a Drink at the Bar”
It's ok but not great, the Beds are not that good, mattresses are very soft. If you want to buy a Drink at the Bar after 11:00 PM, they have this stupid policy that states they don't accept card or cash payments after that time, only book it to the Room. Plus the Service and Food are not that good either. Only stayed there because of a Business Meeting I attended, otherwise I would not recommend the place.
Reviewed August 02, 2016
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7.2
Chee from Malaysia
Solo traveler
Double Room
Stayed 1 night in July 2016
Reasonable short term stay ”
Air conditioning was not working but instead a fan was provided. Not a huge issue for short term stay.
Reviewed August 01, 2016
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9.6
Nawaporn from Thailand
Family with young children
Double with Sofa Bed
Stayed 1 night in July 2016
Great location”
Clean room, good service stuff
Reviewed July 22, 2016
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8.4
Henny from Indonesia
Family with teens
Double with 2 Double Beds - Non-Smoking
Stayed 1 night in July 2016
Convenient airport hotel”
very short distance to the hotel (5 minutes by taxi), spacious room, complete amenities and service. Good range of breakfast but need improvement on the taste.
Reviewed July 07, 2016
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