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Crowne Plaza Dallas Downtown by IHG

3.5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

1015 Elm Street, Dallas City Center, Dallas (TX), United States, 75202

Highlights

Top value

- Several guests highlight strong value for money when staying downtown,...

True value for my money . Good
Great view

- City and skyline views receive positive remarks, with several guests n...

Very intriguing view of the city.
Great swimming pool

Excellent fitness facilities

Great food & dining

Facilities

Free Wi-Fi

Pool with view

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Golf course

About us

Set in the heart of downtown Dallas, Crowne Plaza Dallas Downtown places two travelers within easy walking distance of theaters, museums, top restaurants and nightlife, plus Reunion Tower and major business districts. Bright, air-conditioned rooms include free Wi‑Fi, stocked shower toiletries and a private balcony or terrace—select rooms offer sweeping skyline views. Relax at the rooftop pool with panoramic city vistas or join curated local tours by day, then enjoy exclusive nightlife on site. Steps from the JFK Memorial and Dallas Cattle Drive Sculptures, this hotel suits sightseeing, business and urban exploration. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

9 travelers have booked today.

Location 8.4
Cleanliness 8.0
Value for money 7.8
Facilities 7.6

Based on 162 verified reviews

Location

8.4

Cleanliness

8.0

Value for money

7.8

Facilities

7.6

Service

7.6

  • "Gym open 24 hrs, Good room size ,Best value for money."
  • "Nice view from the room and free cookies near the reception."
  • "Need a permanent residency would definitely book again"
  • "Very comfi room, clean, great view."
  • "It is quite worthy to spend *** per night."
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Nearest transportation options

Dallas Union Station is within 0.62 km

Convention Center is within 0.9 km

See map

8.4Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
More details on walking
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There are 126 places in walking distance!

Parking
Available
Walkable places
Rosa Parks Plaza
70 m
Bank of America Tower
120 m
Grassy Knoll
150 m
Belo Garden
170 m
Tree Sculptures
170 m
Popular landmarks
The Dallas World Aquarium
340 m
The Sixth Floor Museum at Dealey Plaza
450 m
Perot Museum of Nature and Science
730 m
Reunion Tower
770 m
Dallas Museum of Art
820 m
Closest landmarks
Conspiracy Museum
290 m
Taste of Dallas
290 m
Wild Bill's Western Store
290 m
Manor House
300 m
Santa Fe Terminal Complex
330 m

Good to know

Value for money7.8
Location rating8.4
Nearest airportDallas Love Field (DAL)
Distance to airport8.3 km

Select your room

1/9

1 King Premium Balcony

25 m²/269 ft²
1 king bed
City view
  • Alarm clock telephone ringer

  • Braille and tactile signage

  • Close-caption TV

  • Hearing accessible room and/or kit

  • Lever handle on door

  • TTY/TTD compatibilty

  • Visual alarm

  • Bathtub

  • Hair dryer

  • Private bathroom

1/8

Standard Room

25 m²/269 ft²
1 king bed
City view
  • Alarm clock telephone ringer

  • Braille and tactile signage

  • Close-caption TV

  • Hearing accessible room and/or kit

  • Lever handle on door

  • TTY/TTD compatibilty

  • Visual alarm

  • Bathtub

  • Hair dryer

  • Private bathroom

1/8

1 King 1 Double Premium City View

25 m²/269 ft²
1 king bed and 1 double bed
City view

10.0

Exceptional

Room comfort and quality
  • Braille and tactile signage

  • Close-caption TV

  • Lever handle on door

  • TTY/TTD compatibilty

  • Visual alarm

  • Bathtub

  • Hair dryer

  • Private bathroom

  • Separate shower/bathtub

  • Shower

1/7

2 Queen Premium Balcony

25 m²/269 ft²
2 queen beds
City view
  • Alarm clock telephone ringer

  • Braille and tactile signage

  • Close-caption TV

  • Hearing accessible room and/or kit

  • Lever handle on door

  • TTY/TTD compatibilty

  • Visual alarm

  • Bathtub

  • Hair dryer

  • Private bathroom

1/8

2 Queen Premium

25 m²/269 ft²
2 queen beds
  • Alarm clock telephone ringer

  • Braille and tactile signage

  • Close-caption TV

  • Hearing accessible room and/or kit

  • Lever handle on door

  • TTY/TTD compatibilty

  • Visual alarm

  • Bathtub

  • Hair dryer

  • Private bathroom

1/7

1 King 1 Double Premium

25 m²/269 ft²
2 king beds
City view
  • Braille and tactile signage

  • Close-caption TV

  • Lever handle on door

  • TTY/TTD compatibilty

  • Visual alarm

  • Hair dryer

  • Shower

  • Towels

  • Internet access – wireless

  • Satellite/cable channels

1/7

1 King Standard

25 m²/269 ft²
1 king bed
Preferred by Couples
  • Alarm clock telephone ringer

  • Braille and tactile signage

  • Close-caption TV

  • Hearing accessible room and/or kit

  • Lever handle on door

  • TTY/TTD compatibilty

  • Visual alarm

  • Bathtub

  • Hair dryer

  • Private bathroom

1/6

2 Queen Premium City View

25 m²/269 ft²
2 queen beds
City view
  • Braille and tactile signage

  • Close-caption TV

  • Lever handle on door

  • TTY/TTD compatibilty

  • Visual alarm

  • Bathtub

  • Hair dryer

  • Private bathroom

  • Shower

  • Toiletries

1/6

Twin Room - Mobility Access

30 m²/323 ft²
1 double bed and 1 king bed
City view
  • Hair dryer

  • Shower

  • Towels

  • Internet access – wireless

  • Telephone

  • TV

  • TV [flat screen]

  • Air conditioning

  • Alarm clock

  • Heating

1/6

1 Queen Standard Mobility Accessible Roll Shower

25 m²/269 ft²
1 queen bed

9.2

Exceptional

Room comfort and quality
  • Adjustable height hand-held shower wand

  • Alarm clock telephone ringer

  • Bathtub seat

  • Braille and tactile signage

  • Close-caption TV

  • Flashing door knocker

  • Hearing accessible room and/or kit

  • Lever handle on door

  • Lowered deadbolt on door

  • Lowered view port in door

Frequently asked questions

Crowne Plaza Dallas Downtown by IHG features car park onsite with charges applied for customers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Yes! The perks of staying at Crowne Plaza Dallas Downtown by IHG include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.

Crowne Plaza Dallas Downtown by IHG has a total of 19 floors.

Crowne Plaza Dallas Downtown by IHG can communicate in 2 languages and supports widely used languages such as English and Spanish for guests visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

Crowne Plaza Dallas Downtown by IHG accepts up to 5, with payment card selections including Discover Card, MasterCard, American Express, and Visa.

Past families with young children that have stayed at this property have given Crowne Plaza Dallas Downtown by IHG an average rating of 6.7. You can look up more descriptive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given Crowne Plaza Dallas Downtown by IHG an average rating of 7.0. You can look into more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given Crowne Plaza Dallas Downtown by IHG an average rating of 6.4. You can check out more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.

The closest airport to Crowne Plaza Dallas Downtown by IHG is Dallas Love Field, 8.0 km away.

Wake up to a great buffet breakfast at Crowne Plaza Dallas Downtown by IHG. Travelers can enjoy breakfast offered with an additional charge of 18.95 USD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

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More about Crowne Plaza Dallas Downtown by IHG

More about Crowne Plaza Dallas Downtown by IHG

Experience Comfort and Convenience at Crowne Plaza Dallas Downtown by IHG

Nestled in the vibrant heart of Dallas, Texas, the Crowne Plaza Dallas Downtown by IHG offers travelers a perfect blend of modern comfort and urban excitement. With 291 well-appointed rooms, this 3.5-star hotel provides a welcoming retreat after a day exploring the city's rich culture, shopping, and entertainment options. Recently renovated in 2020, the hotel boasts contemporary amenities and a fresh, stylish ambiance designed to enhance your stay. Guests can enjoy flexible check-in from 3:00 PM and a convenient check-out time until 12:00 PM, making it easy to plan your day. The hotel is pet-friendly, allowing up to two pets per room, so your furry friends can join in the adventure. Families traveling with children aged 1 to 18 can rest assured that kids stay free of charge, making this hotel an ideal choice for both leisure and business travelers seeking comfort, accessibility, and a prime downtown location.

Relax and Unwind with Exceptional Entertainment Facilities at Crowne Plaza Dallas Downtown by IHG

Discover a vibrant atmosphere at Crowne Plaza Dallas Downtown, where entertainment and leisure seamlessly blend to enhance your stay. Unwind in the inviting shared lounge and TV area, perfect for relaxing after a busy day of exploring the city or catching up with friends. For those looking to indulge in some retail therapy, the hotel features a charming gift and souvenir shop, offering unique keepsakes and local treasures to commemorate your visit.

Premier Sports and Fitness Facilities at Crowne Plaza Dallas Downtown by IHG

Experience the perfect blend of relaxation and active living at the Crowne Plaza Dallas Downtown by IHG, where your fitness journey is prioritized. The hotel boasts a state-of-the-art 24-hour fitness center, allowing guests to maintain their workout routines at any time of day or night. Equipped with modern cardio machines, free weights, and strength training equipment, it offers a comprehensive space for all fitness enthusiasts to stay energized during their stay. For those seeking leisure and outdoor activity, the hotel features a refreshing outdoor pool, providing a scenic and inviting environment to unwind and cool off. Whether you want to take a invigorating swim or simply relax poolside with a view of the Dallas skyline, this outdoor facility adds a touch of luxury and recreation to your visit. Together, these sports amenities ensure guests can enjoy a balanced mix of fitness, relaxation, and outdoor fun during their stay.

Convenience Facilities at Crowne Plaza Dallas Downtown by IHG

Experience seamless comfort and convenience during your stay at Crowne Plaza Dallas Downtown by IHG, where a range of facilities are designed to cater to your needs. Take advantage of our free Wi-Fi in all rooms and public areas, ensuring you stay connected whether you're working or relaxing. For added security, safety deposit boxes are available, providing peace of mind for your valuables. Guests can enjoy express check-in and check-out services, making your arrival and departure effortless. Our hotel also offers practical amenities such as laundry and dry cleaning services, including a laundromat for your convenience. Luggage storage and daily housekeeping ensure a comfortable and hassle-free stay. For your convenience, vending machines and a well-stocked convenience store are available on-site. Guests with executive lounge access can indulge in exclusive amenities and a relaxing environment, while our attentive staff is ready to assist with luggage storage and other needs, making your stay both enjoyable and effortless.

Convenient Transportation Options at Crowne Plaza Dallas Downtown by IHG

Guests staying at Crowne Plaza Dallas Downtown by IHG enjoy a variety of transportation facilities designed to make exploring the vibrant city of Dallas seamless and hassle-free. The hotel offers an onsite car park with applicable charges, providing convenient and secure parking for guests with private vehicles. For those wishing to explore beyond the hotel, car hire services are available, giving guests the flexibility to discover Dallas at their own pace. Additionally, the hotel can arrange taxi services and organized tours, ensuring effortless transfers to local attractions, business districts, and entertainment venues. Whether you're arriving by car or seeking guided tours of the city, Crowne Plaza Dallas Downtown by IHG’s transportation amenities are tailored to enhance your stay with comfort and convenience.

Luxurious Comfort and Modern Amenities at Crowne Plaza Dallas Downtown

Experience a blend of comfort and convenience in the well-appointed rooms of Crowne Plaza Dallas Downtown by IHG. Each room is equipped with air conditioning to ensure a pleasant stay regardless of the weather outside. Guests can unwind with in-house movies on the television or stay informed with a daily newspaper delivered to their door. For added convenience, rooms feature a coffee/tea maker and a refrigerator, allowing you to enjoy your favorite beverages and snacks at any time. Step outside onto the balcony or terrace to take in the vibrant city views, or freshen up with the luxurious toiletries and a hair dryer provided in every room. Satellite and cable TV offer a wide range of entertainment options, while the mini bar adds a touch of luxury. Whether you're here for business or leisure, the thoughtful amenities like in-house movies and modern toiletries ensure a comfortable and enjoyable stay at Crowne Plaza Dallas Downtown.

Exceptional Dining Experience at Crowne Plaza Dallas Downtown by IHG

Indulge in a delightful culinary journey at the Crowne Plaza Dallas Downtown, where guests can enjoy a variety of dining options designed to satisfy every palate. Start your day with a hearty breakfast buffet, offering a wide selection of fresh, delicious dishes to energize your morning. Whether you prefer classic favorites or international flavors, the breakfast buffet provides a perfect start to your day in the vibrant heart of Dallas. For added convenience, the hotel also offers grocery delivery services, allowing guests to enjoy fresh ingredients and snacks in the comfort of their rooms. Daily housekeeping ensures that your stay remains comfortable and stress-free, maintaining a clean and welcoming environment. Whether you're here for business or leisure, the dining facilities at Crowne Plaza Dallas Downtown provide a seamless and enjoyable culinary experience to complement your stay.

Luxurious and Diverse Room Options at Crowne Plaza Dallas Downtown by IHG

Discover a wide array of thoughtfully designed rooms at Crowne Plaza Dallas Downtown by IHG, each offering a perfect blend of comfort and style. Choose from elegant options such as the 1 Queen Standard Mobility Accessible with Roll Shower, ideal for guests seeking accessible accommodations, or opt for the spacious 2 Queen Premium with City View for a breathtaking urban outlook. For those traveling with family or friends, the 2 Queen Premium Balcony provides an extra touch of luxury, while the 1 King Premium Balcony offers a private retreat with stunning vistas. Business travelers and couples alike will appreciate the versatile arrangements, including the 1 King Junior Suite and the 1 King Standard rooms, all meticulously curated to meet diverse needs.

Vibrant Heart of Dallas: Exploring Downtown Dallas

Nestled in the bustling core of the city, Dallas City Center offers an energetic blend of modern sophistication and rich history. Visitors can stroll through lively streets lined with sleek skyscrapers, boutique shops, and eclectic eateries that showcase the city’s diverse culinary scene. The area is home to iconic landmarks like the Dallas World Aquarium, the impressive Dallas Museum of Art, and the historic Dealey Plaza, providing a perfect mix of entertainment, culture, and history all within walking distance. Downtown Dallas is also a hub for entertainment and nightlife, featuring vibrant bars, live music venues, and upscale restaurants that come alive after sunset. For sports enthusiasts, nearby AT&T Stadium and American Airlines Center host thrilling games and concerts, making every visit an exciting experience. With its seamless blend of urban charm and cultural richness, Dallas City Center invites visitors to immerse themselves in the city’s dynamic spirit and explore its many attractions, all just moments from Crowne Plaza Dallas Downtown.

Convenient Transportation from Dallas Airports to Crowne Plaza Dallas Downtown by IHG

Travelers arriving at Dallas/Fort Worth International Airport (DFW) or Dallas Love Field Airport will find multiple convenient options to reach the Crowne Plaza Dallas Downtown by IHG, nestled in the vibrant heart of Dallas city center. From DFW, the most efficient way is to take the Dallas Area Rapid Transit (DART) Trinity Railway Express (TRE) or the DART Light Rail. The TRE train offers a direct route from DFW to downtown Dallas, with a quick transfer at the West End Station, just a short walk from the hotel. Alternatively, ride-sharing services like Uber or Lyft provide door-to-door comfort and convenience, especially if you have luggage or prefer a private transfer. For those arriving at Love Field Airport, the Dallas Area Rapid Transit (DART) Light Rail provides a seamless connection to downtown Dallas. The Love Field station is just minutes from the airport terminals, and a quick ride on the Green Line will take you directly to the downtown area, with the Crowne Plaza Dallas Downtown by IHG within easy walking distance from the station. Taxis and ride-hailing services are also readily available at both airports, offering a hassle-free way to reach your hotel quickly. Whether you choose public transit or private transportation, your journey from Dallas airports to the Crowne Plaza Dallas Downtown promises to be smooth and stress-free, allowing you to settle into your Dallas adventure without delay.

Explore Iconic Landmarks Near Crowne Plaza Dallas Downtown

Nestled in the heart of Dallas, the Crowne Plaza Dallas Downtown offers guests convenient access to some of the city's most renowned attractions. Just a short stroll away is The Sixth Floor Museum at Dealey Plaza, where visitors can delve into the history of President John F. Kennedy's assassination and explore the historic Dealey Plaza. For a touch of nature and marine life, the Dallas World Aquarium provides an engaging experience with its diverse aquatic and terrestrial exhibits, perfect for families and nature enthusiasts alike. Art and culture lovers will appreciate the proximity to the Dallas Museum of Art and the Nasher Sculpture Center, both showcasing impressive collections of contemporary and classical artworks. For panoramic city views, the iconic Reunion Tower stands nearby, offering an observation deck that provides breathtaking vistas of Dallas’s skyline. Additionally, the Pioneer Plaza and the Dallas Cattle Drive Sculptures celebrate the city’s rich Western heritage, while the John F. Kennedy Memorial Plaza and Morton H. Meyerson Symphony Center highlight Dallas’s historical significance and vibrant arts scene.

Convenient Public Transport Options Near Crowne Plaza Dallas Downtown

Situated in the heart of Dallas, the Crowne Plaza Dallas Downtown by IHG offers guests unparalleled access to the city's vibrant attractions through its close proximity to key public transport stations. Just steps from the Convention Center station, travelers can effortlessly connect to major event venues, business districts, and entertainment hubs, making it an ideal choice for both leisure and business visitors. The nearby Dallas Union Station serves as a central hub for regional train services, providing seamless travel across Texas and beyond, while the Olive Flora N FS Station offers additional transit options for exploring the city with ease. For those relying on bus transportation, the Dallas TX Bus Station is conveniently located nearby, offering extensive routes that cover the city and surrounding suburbs. Additionally, the Federal Olive E NS Station provides further connectivity, ensuring guests can navigate Dallas efficiently without the need for a car. With these accessible public transport options at your doorstep, exploring Dallas has never been easier or more convenient, allowing you to maximize your stay and experience the city’s dynamic energy effortlessly.

Nearby Restaurants to Savor Local and International Flavors

Guests at Crowne Plaza Dallas Downtown by IHG will find an array of exceptional dining options just steps away. Indulge in authentic Mexican cuisine at Rj Mexican Cuisine or enjoy a hearty steak at Y.O. Ranch Steakhouse, renowned for its Western-inspired dishes. For a lively pub experience, Shivas Bar and Grill and The Crafty Irishman Public House offer a cozy atmosphere with a variety of drinks and comfort food. 3Eleven Kitchen and Cocktails provides a modern dining experience with innovative dishes and handcrafted cocktails, while Frankie's Downtown is perfect for casual bites in a vibrant setting. For a sophisticated evening, 1933 Bar & Bistro offers a refined ambiance with a diverse menu. 650 North and Americano serve contemporary American fare, and Asia Wok Restaurant provides flavorful Asian cuisine, ensuring that every palate is satisfied within walking distance from the hotel.

Shopping Landmarks Near Crowne Plaza Dallas Downtown by IHG

Just a short distance from the Crowne Plaza Dallas Downtown, guests can explore the charming West Village, a vibrant shopping district known for its boutique stores, trendy cafes, and unique local shops. For those seeking a taste of the Wild West, Wild Bill's Western Store offers an authentic experience with a wide selection of western apparel, cowboy boots, and western-themed souvenirs. Whether you're looking for stylish fashion finds or a memorable western-themed gift, these nearby shopping landmarks provide a perfect blend of local culture and retail excitement to enhance your Dallas visit.

Affordable Luxury: Comparing Crowne Plaza Dallas Downtown’s Room Rates to Dallas’ Average

Guests seeking a comfortable and convenient stay in Dallas will find that the Crowne Plaza Dallas Downtown by IHG offers competitive pricing within the city’s hotel market. With room rates ranging from $101 to $150, this hotel provides excellent value for travelers looking for quality accommodations without overspending. Its central location and modern amenities make it an attractive choice for both leisure and business visitors alike. Interestingly, the average price of a hotel room in Dallas also falls within the same $101 to $150 range, highlighting the Crowne Plaza Dallas Downtown’s position as an affordable yet premium option in the city. Whether you're visiting for a quick business trip or a weekend getaway, you can enjoy the blend of comfort and affordability that this hotel offers, making it a smart choice for budget-conscious travelers who refuse to compromise on quality.

Exceptional Stay at Crowne Plaza Dallas Downtown by IHG

Guests consistently praise Crowne Plaza Dallas Downtown for its unbeatable location, making it the perfect base for exploring the vibrant city of Dallas. Visitors appreciate the hotel's cleanliness, spacious rooms, and modern amenities that ensure a comfortable stay. Many guests highlight the excellent value for money, noting that the hotel offers great prices without compromising quality. The hotel’s thoughtful amenities, such as convenient self-service laundry, contribute to a hassle-free experience. Guests also enjoy the proximity to key tourist attractions, making sightseeing easy and enjoyable. Overall, visitors leave with positive impressions, often stating they would definitely choose to stay here again for its comfort, affordability, and prime location.

Exceptional Comfort and Prime Location at Crowne Plaza Dallas Downtown by IHG

Guests consistently praise Crowne Plaza Dallas Downtown by IHG for its outstanding value, offering a perfect blend of comfort and affordability in the heart of Dallas. The hotel boasts impressive facilities that cater to both leisure and business travelers, ensuring a seamless and enjoyable stay. Its high standards of cleanliness further enhance the guest experience, providing a welcoming and hygienic environment throughout the property. One of the standout features highlighted by visitors is the hotel’s unbeatable location, placing guests within easy reach of Dallas’s vibrant attractions and business districts. Coupled with attentive staff performance, the hotel creates a welcoming atmosphere that makes visitors feel well taken care of from check-in to check-out. Whether visiting for work or leisure, guests find Crowne Plaza Dallas Downtown by IHG to be a reliable and comfortable choice for exploring the city.

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Amenities and facilities

Very good7.6

Facilities

Languages spoken
  • English
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Golf course [on-site]
  • Gym/fitness
  • Pool with view
  • Swimming pool
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shared lounge/TV area
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Kids meal
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Braille and tactile signage
  • Close-caption TV
  • Coffee/tea maker
  • Desk
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Lever handle on door
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Telephone
  • Towels
  • Visual alarm
  • Window

Food and dining

Breakfast options
  • American
  • Gluten-free
Restaurants on site
Thrive
  • Cuisine: American
  • Menu: Buffet, A-la-carte

Location

1015 Elm Street, Dallas City Center, Dallas (TX), United States, 75202

Excellent8.4

Location

Airports
  • Dallas Love Field (DAL)
    8.3 km
  • Dallas / Fort Worth International Airport (DFW)
    25.8 km
Public transportation
  • Dallas Union Station
    620 m
  • Convention Center
    900 m
Hospital or clinic
  • MedSpring Urgent Care - Uptown Dallas
    1.6 km
Shopping
  • Highland Park Village
    6.2 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • The Dallas World Aquarium
    340 m
  • The Sixth Floor Museum at Dealey Plaza
    450 m
  • Perot Museum of Nature and Science
    730 m
  • Reunion Tower
    770 m
  • Dallas Museum of Art
    820 m
  • Klyde Warren Park
    950 m
  • Dallas Zoo
    4.2 km
  • The George W. Bush Presidential Library and Museum
    7.1 km
  • Dallas Arboretum & Botanical Gardens
    9.6 km
Nearby landmarks
  • Rosa Parks Plaza
    70 m
  • Bank of America Tower
    120 m
  • Grassy Knoll
    150 m
  • Belo Garden
    170 m
  • Tree Sculptures
    170 m
  • West End Historic District
    270 m
  • Tarantula Excursion Train
    280 m
  • John Neely Bryan Cabin
    280 m
  • John F. Kennedy Memorial Plaza
    280 m
  • John Fitzgerald Kennedy Memorial
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 1-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)18.95 USD
The property
  • Number of floors19
  • Room voltage110
  • Number of rooms 291
  • Most recent renovation2020
  • Non-smoking rooms/floorsno
  • Number of restaurants1
  • Number of bars/lounges1
Parking
  • Daily parking fee24 USD

Property announcements

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests must be 21 years of age or older to check in. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Reviews of Crowne Plaza Dallas Downtown by IHG from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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7.7

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 8.4
  • 10
  • 8.8
  • 5.2
  • 4.4
  • 10
  • 10
  • 10
  • 8.0
  • 8.0

Most recent

From 162 reviews

  • Location score 8.4 out of 10
    Location8.4
  • Cleanliness score 8 out of 10
    Cleanliness8.0
  • Value for money score 7.8 out of 10
    Value for money7.8
  • Facilities score 7.6 out of 10
    Facilities7.6
  • Service score 7.6 out of 10
    Service7.6

Review summary

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Guests are raving about the great location of the hotel, which puts them right in the heart of Dallas. The clean and spacious rooms have garnered positive reviews from many guests, along with the friendly and excellent staff. Additionally, reviewers loved the comfortable beds equipped with adequate amenities. The good room quality and impressive skyline view also received praise from guests.

Some guests experienced poor customer service with inadequate front desk response during their stay.

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Service

Mentioned in 26 reviews
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42% Positive
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57% Unfavourable

Location

Mentioned in 25 reviews
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76% Positive
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24% Unfavourable

Cleanliness

Mentioned in 17 reviews
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76% Positive
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23% Unfavourable

Room comfort

Mentioned in 13 reviews
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76% Positive
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23% Unfavourable

Breakfast

Mentioned in 9 reviews
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44% Positive
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55% Unfavourable

Value for money

Mentioned in 8 reviews
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100% Positive

Room size

Mentioned in 7 reviews
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100% Positive

Check in

Mentioned in 7 reviews
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100% Unfavourable

Pool

Mentioned in 4 reviews
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100% Positive
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  1. 8.0
    Excellent
    Satoshi from Japan
    Solo traveler
    1 King Standard
    Stayed 5 nights in July 2025

    “A long-established hotel where you can have a hearty breakfast.”

    From DFW Airport, take the Orange Line and get off at "West End," then walk just one block. On the north side of the hotel, there is a "Bus Transit Center," making it a convenient location for access. The hotel itself is an older-style American hotel, the lobby is bright and has plenty of sofas, making it easy to meet up; during the summer, there is a large water dispenser available. There is a free PC and a printer available, and to the right of the reception, there is a small shop for guests (card key required). If you proceed to the left, there is a breakfast restaurant at the back. A deposit is required by card at check-in. There are four elevators, with little waiting time, so there is no stress. I booked a single room with breakfast included but was assigned a spacious king-size twin room. The room is large, has a desk, and a large TV on the side. Additionally, between the beds, there is a sofa and table set, which was surprisingly useful. There are outlets and USB ports around the desk and bed area, convenient for charging. Wi-Fi is free throughout the building and has sufficient speed. Each floor has a vending machine and an ice machine. The minibar includes a capsule-type coffee machine and a service of mineral water. Below the coffee machine is a refrigerator that is empty and can be used freely. There is an iron inside the stool, and there are enough hangers. Since it is an old hotel, the bathroom is somewhat small, with a door that allows for separation from the bedroom. Shampoo and body soap are provided in pump dispensers. The nearby sink has a large mirror and bright lighting, making it easy to use, and the hairdryer is provided in a bag. One downside is that due to the hotel's aging, the air conditioning in the room is quite loud. When it turns on based on temperature detection, it can wake you up while sleeping. During the summer, it operates at full capacity, so the noise from the airflow, which is quite close to being bothersome, was noticeable. Breakfast includes a variety of fruits, yogurt, pancakes, sausages, etc., offering a satisfying menu, and I also appreciated the leisurely time setting available until 11:00 AM. However, since I stayed for five nights, it was a bit disappointing that the menu was the same every day. There were no changes at all, so it would have been nice if a couple of items changed. Overall, I was satisfied with my stay, considering the location in downtown, transportation options, room amenities, and breakfast, which was worth more than the price.

    Reviewed July 29, 2025
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  2. 9.2
    Exceptional
    suphissara from Guernsey
    Couple
    1 King Standard
    Stayed 7 nights in February 2026

    “Excellent value,Great location!”

    We stayed for 7 nights , easy to access downtown-Public transport. The hotel have a guest laundry room with washing & dryer machine with Qr code operated cost $3 each. Gym open 24 hrs, Good room size ,Best value for money.The staffs are very helpful and friendly.

    Reviewed March 05, 2026
  3. 8.0
    Excellent
    Staci from United States
    Couple
    1 King Premium Balcony
    Stayed 1 night in June 2026

    “Little disappointed!!”

    The facility was a little run down but it was clean. We went on a week day so the price was great! The bed was really comfy and nice. However, we got a room with a balcony and the balcony left a lot to be desired! There was only 1 chair and table. Since this was a 1 night honeymoon we would have liked to have sat out there together. There was only 1 wash cloth in the room with 2 bath towels. But the crazy thing is they provided a coffee maker and coffee as well as an ice bucket but no cups!! We even asked the maid for some cups and she told us we would have to go to the front desk. We did, but they were cheap thin plastic cups… we certainly could not have drank coffee out of them! All of the staff were super nice and friendly and we enjoyed them!! For the price I guess we might stay again but I would look elsewhere first!

    Reviewed June 11, 2026
  4. 6.4
    Good
    Jungeon from South Korea
    Solo traveler
    2 Queen Premium City View
    Stayed 1 night in May 2025

    “Not as bad as the bad reputation suggests.”

    The room is clean. The problem is that it feels like a very old hotel. Especially the bathroom, the tub and toilet don't drain well. The location is good, but the area right behind it feels very much like a dangerous neighborhood. There are a lot of homeless people and drug users.

    Reviewed June 03, 2025
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  5. 8.0
    Excellent
    Yoko from New Zealand
    Couple
    1 King Standard
    Stayed 1 night in December 2025

    “Nice stay ”

    3 minutes from West End station. Easy to get to the city centre. Nice view from the room and free cookies near the reception.

    Reviewed December 11, 2025
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