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Make your best journey to Dallas (TX) with the promised standard of IHG Clean Promise, and enjoy free Wi-Fi in all rooms. Strategically situated in Dallas City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Sixth Floor Museum at Dealey Plaza. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.
Hygiene Plus
620 meters to public transportation
Check-in [24-hour]
Inside city center
180 meters to Tree Sculptures
Free Wi-Fi
Pool with view
Car park
Front desk [24-hour]
Fitness center
Restaurant
Bar
Golf course
7 travelers have booked today.
Location rating score
Value for money | 7.4 |
Location rating | 8.4 |
Nearest airport | Dallas Love Field (DAL) |
Distance to airport | 8.3 km |
Is car parking available at Crowne Plaza Hotel Dallas Downtown?
Crowne Plaza Hotel Dallas Downtown features car park onsite with charges applied for customers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Are there ATM on-site at Crowne Plaza Hotel Dallas Downtown?
Yes! The perks of staying at Crowne Plaza Hotel Dallas Downtown include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.
How many floors does Crowne Plaza Hotel Dallas Downtown have?
Crowne Plaza Hotel Dallas Downtown has a total of 19 floors.
In which languages can Crowne Plaza Hotel Dallas Downtown's employees communicate?
Crowne Plaza Hotel Dallas Downtown can communicate in 2 languages and supports widely used languages such as English and Spanish for guests visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
What payment options are supported at Crowne Plaza Hotel Dallas Downtown?
Crowne Plaza Hotel Dallas Downtown accepts up to 5, with payment card selections including Discover Card, American Express, MasterCard, and Visa.
What is the typical rating that past Families with young children have given to Crowne Plaza Hotel Dallas Downtown?
Past families with young children that have stayed at this property have given Crowne Plaza Hotel Dallas Downtown an average rating of 6.7. You can look up more descriptive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Families with older children have given to Crowne Plaza Hotel Dallas Downtown?
Past families with older children that have stayed at this property have given Crowne Plaza Hotel Dallas Downtown an average rating of 7.1. You can look into more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Group travelers have given to Crowne Plaza Hotel Dallas Downtown?
Past group travelers that have stayed at this property have given Crowne Plaza Hotel Dallas Downtown an average rating of 6.4. You can check out more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Crowne Plaza Hotel Dallas Downtown?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.
What is the closest airport to Crowne Plaza Hotel Dallas Downtown?
The closest airport to Crowne Plaza Hotel Dallas Downtown is Dallas Love Field, 8.0 km away.
Is breakfast offered at Crowne Plaza Hotel Dallas Downtown?
Wake up to a great buffet breakfast at Crowne Plaza Hotel Dallas Downtown. Travelers can enjoy breakfast offered with an additional charge of 18.95 USD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
Experience Luxury and Convenience at Crowne Plaza Hotel Dallas Downtown
Welcome to Crowne Plaza Hotel Dallas Downtown, a 3.5-star hotel located in the heart of Dallas, Texas. With its unbeatable location and luxurious amenities, this hotel is the perfect choice for both leisure and business travelers.
Featuring 291 elegantly designed rooms, Crowne Plaza Hotel Dallas Downtown offers a comfortable and relaxing stay for its guests. Each room is thoughtfully furnished with modern decor and equipped with all the necessary amenities to ensure a memorable stay. Whether you are traveling alone, with a partner, or with your family, you will find the perfect accommodation option to suit your needs.
Check-in at Crowne Plaza Hotel Dallas Downtown begins at 03:00 PM, allowing you to settle in and start enjoying your stay as soon as you arrive. The friendly and professional staff will be there to welcome you and assist with any requests or inquiries you may have. Check-out is until 12:00 PM, giving you ample time to relax and prepare for your departure.
Unwind and Indulge in Entertainment at Crowne Plaza Hotel Dallas Downtown
At Crowne Plaza Hotel Dallas Downtown, your entertainment needs are well taken care of. Whether you're looking to relax, socialize, or shop, this hotel offers a range of entertainment facilities to enhance your stay.
Start your evening by exploring the various shops located within the hotel. From boutique clothing stores to unique gift shops, you'll find everything you need right at your fingertips. Whether you're looking for a souvenir to remember your trip or want to indulge in a little retail therapy, the shops at Crowne Plaza Hotel Dallas Downtown have something for everyone.
After a day of exploring the city, head to the hotel's bar and unwind with a refreshing drink. The bar offers a wide selection of cocktails, wines, and beers, providing the perfect setting to relax and socialize with fellow guests. Enjoy the vibrant atmosphere and friendly service as you sip on your favorite beverage.
For a more laid-back entertainment experience, make your way to the shared lounge/TV area. Catch up on your favorite shows or watch a movie with friends or family in this comfortable and inviting space. Whether you're seeking a quiet evening in or looking to connect with other guests, the shared lounge/TV area at Crowne Plaza Hotel Dallas Downtown is the perfect spot to unwind.
Don't forget to visit the gift/souvenir shop during your stay. Browse through a wide selection of unique and locally made souvenirs to take home as a memento of your trip. From handmade crafts to local delicacies, the gift shop offers a variety of options to suit every taste.
With its range of entertainment facilities, Crowne Plaza Hotel Dallas Downtown ensures that your stay is not only comfortable but also filled with opportunities for relaxation and enjoyment. Whether you're looking to shop, socialize, or simply unwind, this hotel has everything you need to make your stay in Dallas truly memorable.
Stay Active at Crowne Plaza Hotel Dallas Downtown's Sports Facilities
At Crowne Plaza Hotel Dallas Downtown, staying active is made easy with a range of top-notch sports facilities. Dive into a refreshing workout at the indoor pool, perfect for swimming laps or simply relaxing after a long day of exploring the city. For those looking for a more intense workout session, the hotel offers a fully equipped fitness center with state-of-the-art cardio and strength training equipment. Whether you prefer running on the treadmill or lifting weights, you'll find everything you need to maintain your fitness routine.
Additionally, the hotel boasts an inviting outdoor pool, where you can soak up the Texas sun while enjoying a refreshing swim. Take a dip in the crystal-clear waters or lounge poolside with a good book. The outdoor pool provides the perfect oasis for relaxation and rejuvenation.
For guests who prefer to work out at their own convenience, the 24-hour fitness center is available around the clock. No matter what time of day or night, you can squeeze in a workout whenever it suits your schedule. With a variety of exercise machines and free weights, you can customize your fitness routine to meet your individual needs. Stay active and make the most of your stay at Crowne Plaza Hotel Dallas Downtown's exceptional sports facilities.
Convenience Facilities at Crowne Plaza Hotel Dallas Downtown
Experience a seamless stay at Crowne Plaza Hotel Dallas Downtown with its array of convenient facilities. From the moment you arrive, you'll appreciate the hotel's express check-in/check-out service, allowing you to quickly settle into your room and start exploring all that Dallas has to offer. Need to store your luggage? No problem - the hotel offers luggage storage facilities for your convenience.
Stay connected throughout your stay with complimentary Wi-Fi available in all rooms and public areas. Whether you're catching up on work emails or streaming your favorite shows, you can rely on a strong and reliable internet connection. Additionally, the hotel provides a convenient laundromat and laundry service, making it easy for you to keep your clothes fresh and clean during your stay.
For those who prefer to dine in the comfort of their room, the hotel offers room service, ensuring that you can enjoy a delicious meal without leaving the comfort of your accommodation. If you're in need of any essentials or snacks, the hotel also features a vending machine and a convenience store on-site, making it easy to grab what you need without having to venture far. With daily housekeeping, safety deposit boxes, and dry cleaning services, Crowne Plaza Hotel Dallas Downtown goes above and beyond to ensure that your stay is hassle-free and convenient.
Convenient Transport Facilities at Crowne Plaza Hotel Dallas Downtown
At Crowne Plaza Hotel Dallas Downtown, we understand the importance of convenient transportation options for our guests. Whether you're exploring the vibrant city of Dallas or attending business meetings, our hotel offers a range of transport facilities to make your stay hassle-free.
For those looking to explore the city's attractions, our concierge can arrange tours to popular landmarks and cultural sites. Whether you want to visit the iconic Dallas World Aquarium or explore the historic Dealey Plaza, our knowledgeable staff will ensure you have an unforgettable experience.
If you prefer to have your own transportation, we offer a car park onsite for your convenience. Please note that car park charges are applied. Additionally, our hotel provides car hire services, allowing you to easily explore Dallas and its surrounding areas at your own pace.
For guests who prefer the ease and convenience of taxis, our hotel offers a reliable taxi service. Our friendly staff will be more than happy to assist you in arranging transportation to your desired destinations.
At Crowne Plaza Hotel Dallas Downtown, we strive to make your stay as comfortable and convenient as possible. With our range of transport facilities, you can explore the city with ease and enjoy all that Dallas has to offer.
Indulge in Culinary Delights at Crowne Plaza Hotel Dallas Downtown
At Crowne Plaza Hotel Dallas Downtown, we understand the importance of exceptional dining experiences. With our range of dining facilities, we ensure that our guests are treated to delectable cuisine throughout their stay.
Start your day off right with our mouthwatering breakfast buffet. Featuring an array of freshly baked pastries, hearty hot dishes, and a variety of fruits and juices, our buffet is the perfect way to fuel up for a day of exploring Dallas.
For those seeking a more intimate dining experience, our on-site restaurant offers a diverse menu of flavorful dishes prepared by our talented chefs. From succulent steaks to innovative seafood creations, our restaurant is sure to satisfy even the most discerning palates.
In addition to our restaurant, we also offer convenient room service, allowing guests to enjoy a delicious meal in the comfort of their own room. Whether you're craving a late-night snack or a full-course dinner, our room service menu has something to suit every taste.
To ensure that our guests have access to all their culinary needs, we provide daily housekeeping and grocery deliveries. Whether you need fresh ingredients to prepare your own meals or simply want to stock up on snacks and beverages, our grocery delivery service has you covered.
At Crowne Plaza Hotel Dallas Downtown, we believe that dining should be a memorable experience. With our exceptional dining facilities, we guarantee that every meal will be a feast for the senses.
Choose from a Variety of Stylish and Comfortable Rooms at Crowne Plaza Hotel Dallas Downtown
Experience true luxury and comfort at Crowne Plaza Hotel Dallas Downtown with our wide range of room options. Whether you are traveling alone, with a partner, or with your family, we have the perfect room to suit your needs. Choose from our spacious 1 King 1 Double Premium room, 1 King 1 Double Premium City View room, 1 King 1 Double Standard Mobility Accessible room, 1 King Junior Suite, 1 King Premium Balcony room, 1 King Standard room, 1 Queen Standard Mobility Accessible room, 1 Queen Standard Mobility Accessible Roll Shower room, 2 Queen Premium room, 2 Queen Premium Balcony room, 2 Queen Premium City View room, or our Standard Room with a comfortable King Bed. With such a wide selection, you can find the perfect room for your stay in Dallas.
When you book your stay at Crowne Plaza Hotel Dallas Downtown through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers the most competitive rates for our rooms, ensuring that you get the best value for your money. Additionally, Agoda's user-friendly platform makes it easy to book your room, with a seamless and secure booking process. So why wait? Book your stay at Crowne Plaza Hotel Dallas Downtown on Agoda today and experience the ultimate comfort and convenience at unbeatable prices.
Explore the Vibrant Dallas City Center
Welcome to the heart of Dallas, where the energy and excitement of the city come alive. The Crowne Plaza Hotel Dallas Downtown is perfectly situated in the Dallas City Center, offering guests easy access to the best that the city has to offer.
Step outside the hotel and find yourself surrounded by a multitude of dining, shopping, and entertainment options. Indulge in a culinary adventure at the nearby restaurants, serving a wide range of cuisines to satisfy every palate. From trendy cafes to upscale steakhouses, there is something for everyone.
For those looking to shop till they drop, the Dallas City Center is a shopper's paradise. Explore the vibrant streets lined with boutique shops, high-end fashion brands, and unique local stores. Whether you're searching for the latest fashion trends or one-of-a-kind souvenirs, you'll find it all just steps away from the hotel.
When it comes to entertainment, Dallas City Center has it all. Catch a live performance at one of the nearby theaters or immerse yourself in the local arts scene at the numerous galleries and museums. Sports enthusiasts can cheer on their favorite teams at the American Airlines Center, home to the Dallas Mavericks and Dallas Stars.
With its prime location in the heart of Dallas City Center, the Crowne Plaza Hotel Dallas Downtown is the perfect base for exploring all that this vibrant city has to offer. Whether you're in town for business or leisure, you'll find endless opportunities for excitement and adventure just moments away.
Convenient Transportation from Dallas Airports to Crowne Plaza Hotel Dallas Downtown
When arriving in Dallas, Texas, there are several airports to choose from, each offering convenient transportation options to the Crowne Plaza Hotel Dallas Downtown. The closest airport to the hotel is Dallas Love Field Airport (DAL), located just 7 miles away. From DAL, travelers can easily reach the hotel by taking a taxi, ride-sharing service, or renting a car. The journey typically takes around 15-20 minutes, depending on traffic conditions.
Another option is Dallas/Fort Worth International Airport (DFW), which is located approximately 20 miles away from the hotel. From DFW, travelers can take a taxi, use a ride-sharing service, or opt for the convenient DART (Dallas Area Rapid Transit) system. The DART Orange Line connects the airport to downtown Dallas, with a stop just a short walk away from the hotel. This affordable and efficient transportation option allows guests to reach the Crowne Plaza Hotel Dallas Downtown in around 45 minutes.
No matter which airport you choose to fly into, getting to the Crowne Plaza Hotel Dallas Downtown is a breeze. With various transportation options available, you can easily reach the hotel and start exploring all that Dallas has to offer.
Explore Dallas' Vibrant Landmarks and Attractions near Crowne Plaza Hotel Dallas Downtown
Nestled in the heart of Dallas, Crowne Plaza Hotel Dallas Downtown offers easy access to an array of iconic landmarks and attractions that showcase the city's rich history and vibrant culture. Just a short distance away, you'll find The Sixth Floor Museum at Dealey Plaza, where you can delve into the intriguing story of President John F. Kennedy's assassination. Immerse yourself in the exhibits and gain a deeper understanding of this pivotal moment in American history.
For a unique and immersive aquatic experience, head to The Dallas World Aquarium. Home to a diverse range of marine life from around the world, this attraction offers an up-close encounter with fascinating creatures such as sharks, dolphins, and tropical fish.
Rising majestically above the city skyline, Reunion Tower is a must-visit landmark. Take an elevator ride to the top and be rewarded with breathtaking panoramic views of Dallas. Whether you visit during the day or at night, the vistas from the observation deck are simply awe-inspiring.
Art enthusiasts will be delighted by the proximity of the Dallas Museum of Art. This world-class institution houses an extensive collection spanning thousands of years, featuring works from various cultures and periods. From ancient artifacts to contemporary masterpieces, there is something to captivate every visitor.
As you explore downtown Dallas, be sure to admire the Dallas Cattle Drive Sculptures, a series of bronze sculptures that pay homage to the city's rich Western heritage. These life-sized sculptures beautifully depict a cattle drive, allowing you to step back in time and envision the days of cowboys and cattle ranching.
A short stroll from the hotel will lead you to the John F. Kennedy Memorial Plaza, a solemn and moving tribute to the late President. The monument's simple yet powerful design invites quiet contemplation and reflection.
Art lovers should not miss the chance to visit the Nasher Sculpture Center. This architectural gem showcases an impressive collection of modern and contemporary sculptures in a serene outdoor setting. Take a leisurely walk through the beautifully landscaped gardens and marvel at the stunning artworks on display.
For a whimsical and unique sight, make your way to the Tree Sculptures. These magnificent art installations, created by renowned artist Brad Oldham, feature intricate metalwork that transforms ordinary trees into enchanting works of art.
Pioneer Plaza is another landmark worth exploring. This expansive park is home to the largest bronze monument of its kind, depicting a cattle drive with 70 life-sized sculptures of cowboys and longhorns. It's a great spot to relax, take a stroll, or simply admire the impressive craftsmanship.
Finally, music enthusiasts will appreciate the proximity of the Morton H. Meyerson Symphony Center. This architectural masterpiece is not only a venue for world-class performances but also a work of art in itself. Admire the stunning design and acoustics of the concert hall, and catch a performance by the acclaimed Dallas Symphony Orchestra for an unforgettable experience.
With its prime location near these captivating landmarks and attractions, Crowne Plaza Hotel Dallas Downtown is the perfect base for exploring all that Dallas has to offer.
Convenient Public Transport Stations near Crowne Plaza Hotel Dallas Downtown
Located in the heart of downtown Dallas, Crowne Plaza Hotel Dallas Downtown offers easy access to several public transport stations, making it a convenient choice for both business and leisure travelers. Just a short walk away is the Dallas Union Station, a major transportation hub that serves as a gateway to various parts of the city and beyond. From here, guests can hop on the DART light rail, which connects to popular destinations such as the Dallas Arts District, Deep Ellum, and the American Airlines Center.
For those attending conferences or events, the hotel's proximity to the Convention Center Station is a major advantage. This station is just steps away from the hotel and provides direct access to the Kay Bailey Hutchison Convention Center, one of the largest convention centers in the United States. Whether you're attending a trade show, exhibition, or conference, you can easily reach your destination without the hassle of traffic or parking.
With these convenient public transport options, guests at Crowne Plaza Hotel Dallas Downtown can explore the city and its attractions with ease. Whether you're here for business or pleasure, the hotel's strategic location ensures that you can make the most of your time in Dallas.
A Culinary Adventure Awaits
Indulge in a culinary adventure right at your doorstep when you stay at Crowne Plaza Hotel Dallas Downtown. With an array of dining options within walking distance, you'll be spoilt for choice. Start your day with a hearty breakfast at Rj Mexican Cuisine, known for its authentic Mexican flavors and warm hospitality. For a taste of Texas, head to Y.O. Ranch Steakhouse, where you can savor perfectly grilled steaks and indulge in mouthwatering sides. If you're in the mood for a vibrant atmosphere and delicious Indian cuisine, Shivas Bar and Grill is the place to be. For a more contemporary dining experience, try 3Eleven Kitchen and Cocktails, known for its innovative menu and craft cocktails. Craving some classic Irish pub fare? Look no further than The Crafty Irishman Public House, where you can enjoy a pint of Guinness and indulge in traditional dishes. If you're in the mood for pizza and sports, Frankie's Downtown is the perfect spot. For a cozy and intimate dining experience, head to The Chesterfield, a charming restaurant known for its elegant ambiance. Attalie feat. Step Child offers a fusion of flavors with its modern American cuisine and creative cocktails. If you're visiting the Nasher Sculpture Center, make sure to stop by Nasher Cafe for a quick bite and refreshing drinks. And for those who prefer familiar favorites, TGI Friday's is just around the corner. With such a diverse selection of restaurants, your taste buds are in for a treat during your stay at Crowne Plaza Hotel Dallas Downtown.
Shop 'til You Drop at Crowne Plaza Hotel Dallas Downtown
Located in the heart of downtown Dallas, Crowne Plaza Hotel offers easy access to a variety of shopping landmarks. Just a short walk away is West Village, a vibrant outdoor shopping center that features a mix of upscale boutiques, trendy fashion stores, and popular restaurants. Whether you're in the mood for some retail therapy or looking to indulge in a delicious meal, West Village has something for everyone. For those seeking a taste of the Wild West, Wild Bill's Western Store is a must-visit. This iconic shop has been a Dallas institution for over 50 years, offering an extensive selection of cowboy boots, hats, and Western apparel. And if you're an art enthusiast, don't miss the Rising Gallery, located nearby. This contemporary art gallery showcases the works of local and international artists, providing a unique shopping experience for art lovers. With these exciting shopping landmarks just steps away from the hotel, your stay at Crowne Plaza Hotel Dallas Downtown is sure to be a shopaholic's dream come true.
Affordable Luxury: Crowne Plaza Hotel Dallas Downtown
When it comes to finding the perfect blend of comfort, convenience, and affordability in the heart of Dallas, look no further than Crowne Plaza Hotel Dallas Downtown. With an average room price of just $169, this upscale hotel offers exceptional value for money compared to the average price of a hotel room in Dallas, which stands at $156.
At Crowne Plaza Hotel Dallas Downtown, guests can experience the true essence of luxury without breaking the bank. From the moment you step into the stylish lobby, you'll be greeted by a warm and inviting atmosphere that sets the tone for your stay. The well-appointed rooms are designed with modern amenities and plush furnishings, ensuring a restful night's sleep. Whether you're traveling for business or leisure, you'll find everything you need right at your fingertips.
Not only does Crowne Plaza Hotel Dallas Downtown offer competitive pricing, but it also provides an array of amenities that add value to your stay. Take a dip in the sparkling outdoor pool, work up a sweat in the fully-equipped fitness center, or indulge in a delicious meal at the on-site restaurant. With its prime location in downtown Dallas, you'll have easy access to popular attractions, shopping districts, and vibrant nightlife.
Don't settle for an average hotel room in Dallas when you can enjoy the exceptional comfort and affordability of Crowne Plaza Hotel Dallas Downtown. Book your stay today and experience the perfect blend of luxury and value.
Excellent Location and Clean Rooms
Crowne Plaza Hotel Dallas Downtown is a fantastic choice for travelers seeking an excellent location and clean rooms. With its prime location, guests can easily explore all the tourist points in Dallas. The hotel's cleanliness is highly praised, with guests mentioning that the rooms are spotless and comfortable. The spacious rooms are equipped with everything needed for a comfortable stay. Additionally, the hotel offers self-service laundry facilities, which is a great convenience for guests. Overall, guests have had a really nice stay at this lovely hotel.
Exceptional Customer Ratings at Crowne Plaza Hotel Dallas Downtown
Experience the best of Dallas hospitality at Crowne Plaza Hotel Dallas Downtown, where exceptional customer ratings speak volumes about the quality of our services and facilities. With an impressive average rating of 7.3 for value, 7.1 for facilities, and 7.0 for comfort, our hotel ensures that every guest enjoys a comfortable and satisfying stay.
One of the standout features of our hotel is our prime location, which has earned us a remarkable rating of 8.3. Situated in the heart of downtown Dallas, we offer easy access to popular attractions, entertainment venues, and corporate offices, making us an ideal choice for both leisure and business travelers. Whether you want to explore the vibrant city or attend meetings, our convenient location ensures that you can make the most of your time in Dallas.
In addition to our great location, our dedicated staff consistently receives high ratings for their performance, with a score of 7.6. Our friendly and professional team is committed to providing exceptional service and ensuring that every guest's needs are met. From the moment you step into our hotel, you can expect a warm welcome and personalized attention throughout your stay.
With our impressive customer ratings across various categories, Crowne Plaza Hotel Dallas Downtown is the perfect choice for a memorable stay in Dallas. Whether you're seeking value, comfort, or convenient location, our hotel has it all. Book your stay with us today and experience the exceptional hospitality that has earned us such high praise from our satisfied guests.
Very good7.2
Facilities
Excellent8.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests must be 21 years of age or older to check in. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Provided by verified guests of
Very good
Show reviews that mention
620 meters to public transportation
Free Wi-Fi in all rooms!
Daily housekeeping
Daily housekeeping
Never been to such a hotel anywhere in the world”
Here’s the revised version with improved grammar: --- I’m a frequent traveler and have visited many countries and stayed in various hotels around the world. While I usually read reviews before booking, I often ignore negative ones, believing that some people can be overly harsh for minor issues. So, I read the reviews for Crowne Plaza before booking on Agoda. Most of them were negative, but I went against my better judgment and booked a room anyway. And, wow... I was completely wrong this time. Here are the issues I faced. The hotel building is old (which I don’t mind), and as a result, the prices are lower. However, being old doesn’t justify being dirty. The rooms were barely clean, and the hallways were full of stains and dirt. The front desk staff, especially those working in the evening and night shifts, were something else. If you raised any issue with them, their standard response was, "Talk to the manager in the morning; we can’t do anything." Seriously? I stayed there for four nights, and not once was my room cleaned by housekeeping! After the first day, I thought they had missed my room by mistake, even though I had put up the "clean my room" sign. The next morning, I spoke with the front desk and asked them not to miss my room again. They assured me it would be cleaned that day. But to my surprise, when I returned in the evening, the room still wasn’t cleaned! I went to the front desk to complain, and the evening staff’s response was that it wasn’t his fault, and he couldn’t do anything. He told me to come back at 11 a.m. the next morning to speak to the manager. I explained that I leave for work at 8 a.m. and wouldn’t be able to meet the manager at 11 a.m. He simply said he couldn’t help with that! Terrible response. On the third day of my stay, before leaving for work, I made sure the "clean my room" sign was on the door handle, and I spoke to the front desk again. I explained that my room hadn’t been cleaned for three days and that it needed to be cleaned that day. The front desk guy called someone and then told me that I had mistakenly put the "do not disturb" sign on my door for the past three days. He put the blame on me. I told him that wasn’t possible, as I had been careful to check the signs before placing them on the door. He then claimed that the housekeeping staff was at my room at that very moment and that there was a "do not disturb" sign on the door. I asked him to come with me to check, but he refused and asked me to go and check myself. I went back to my room, and as I suspected, the "clean my room" sign was there, and there was no housekeeping staff around. So the front desk guy had simply lied to me. I took a photo and video of the door with the sign and went back to the front desk to show him. Unbelievably, he still refused to admit their mistake and continued to blame me. Since it was my last day at the hotel, I gave up. I lost all hope and didn’t ask them to clean my room again.
Great for Downtown”
The hotel is in good repair and my room was clean, comfortable and nice. The corridors were well lit and in good order. Front desk team were helpful from check-in, issuing car park pass, furnishing a local map, and check-out. The location is really in the heart of Dallas with a short walk to Deeley Plaza, close to Old Downtown and the Tram (useful for Arts quarter and Reunion Tower).
Excellent room & good location...but”
The room at this hotel was excellent, spacious, comfortable & the location is also right in the heart of Dallas. The dampener on this experience was the staff. I booked 1 room for 2 nights and a second booking for another two nights. This was all done prior to checking in. At first the young mzle behind the counter spotted this and told me he had merged the two bookings. Following this had staff knock on my door everyday saying I was checking out. Spoke to female staff member who agian told me she had merged the two bookings but, again people came knocking. Held my bond money for two seperate bookings rather then the common sense approach. Staff poorly handled a simple task twice and were unapologetic and rigid re company policy when they could use common sense & apply good customer service.
Crowne downtown Dallas ”
The location is great, the staff are friendly. The rooms and building need renovation. The cleanliness needs to be improved. There hallways and amenities need to be cleaned better. The rooms need to be cleaned better. The maintenance is lacking throughout the building. There is a lot of room for improvement to make the stay better.
Recommend this Hotel but there is a bar a block away”
This hotel was really nice in my opinion. The garage could use some TLC and maybe the outside, but as far as cleanliness it was perfect and the breakfast buffet was just out of this world. We will definitely stay here again next year when we come back for Seminar