Excellent Customer Service”

Check-in was swift Additional bed was quickly provided The clear and transparent corner window between the bathroom and bedroom albeit loosely obscured with wooden blinds was immediately made opaque by hammering a towel over at our request by the housekeeping staff whose name I did not take at the time (short, dark skinned with small moustache on duty on 20 Dec at approx. 6pm) Breakfast had a good variety of food and we never suffered any medical ailments Customer service was particularly impressive with all staff going the extra mile especially Ms. Sudana (apologies if incorrect) who catered for all our needs during check out and between check out and when we had to eventually left the hotel several hours later Check-out was swift Only down side was I felt the NPR3300 one way hotel to airport drop off in a Renault Duster was excessive when we had arrived to the hotel from the airport in a spacious Suzuki for NPR900.

Good hotel with welcoming staff”

The facilities and room are nice. Food is above average and can be improved. The hotel is a bit away from airport and commute can take long in peak traffic. Special mention for staff who are really nice and helpful.

Nice Experience”

It was an overall nice experience

Very expensive in compare to facilities.”

Room size along with toilet is not that big what a Five star hotel should be. Away from main town.

impressive for staff's hospitality”

Wonderful stay”

Crowne Plaza, Soaltee”

Not good. The pool was out of action. No one helped us to our rooms so we didn't know how to use the card keys - others were complaining.The fridge and TV in my companions room did not work and he had to change rooms at 11.30pm.We missed the first night because of a plane cancellation - and given our dissatisfaction, I think we should be compensated. The rooms were not as clean as they could have been.Despite the fact that it was pre-paid, when I checked out for both rooms I was told that I had to pay for the accommodation - took a while for this to be sorted.I would never stay there again and neither would my friend. We had to get a taxi to the Hyatt to use their pool and we had to pay to use it - the Crowne Plaza did not offer us any alternative. I would be gratefu if customer support would contact me as we would like to make an official complaint

Wedding anniversary trip”

Very good location, nice and clean and very friendly staff. The food was great. Also, the Italian restaurant.

Soaltee-charming yet upgradable”

The intent of our trip was a walk down memory lane, so that was successful. The hotel still has its old charm & I must commend staff efforts who made our short stay more enjoyable. Room standards can certainly be better for the price, with better amenities-gym, spa, internet, etc. That said--we will return.

Clean Room, nice surroundings, no free internet”

There was no doubt that though slightly ageing the rooms were kept extremely tidy and clean, staff were nice and lots of choices for eating. Downside - everything was overpriced..by a great deal. As a business woman i chose the Club Room to ensure i was able to get all internet facilities. This is the case at ALL hotels i have stayed at...but not at this one. Internet had to be paid for EVERYWHERE in the hotel, there wasn't even a coffeeshop or restaurant where internet could be accessed for free. It was USD7 per hour!!!!! or USD16 for 24 hours and when you did join it was poor - barely if any work was able to be done on the internet at this hotel. Absolute disappointment...especially when i paid 220USD a night for the room. No internet and when i queried this and the fact my breakfast was NOT included the staff added the breakfast in for free (a great buffet breakfast i will add). The Club room which i did have access to was good, between 1730-1930 drinks and lovely snacks in here were free. The Club room staff were helpful and friendly too. The only staff which weren't so friendly were reception but i gathered that they constantly got complaints re the internet so i think this might be just their defences going up. Again nice staff, clean hotel but shame on you Crown Plaza for exorbitant prices and no free internet!

The hotel is very clean, the staffs were friendly”

very good hotel and the room was very clean. Staffs were also very friendly and they greeted us everytime we came across each other. However, I would suggest that wifi should be free for all areas because so many people stay here and we need to be able to access internet.

Clean hotel with great garden surroundings”

comfortable. Great beds, and selection of TV channels to relax i the evenings. Wide range of breakfast options. But AC was broken in the room so was very cold

Centrally location and good for shopping ”

the hotel is in good location , well kept , food was good and services was good . execllent indian resturant

Great Hotel and Good Service”

Very friendly staff, excellent in-room service, amenities were great specially the swimming pool.

good hotel but far away”

the rooms were nice and fresh. only the location was a bit away from the main center.the staff was cooperative ,specially the garden resturant.

Lovely Hotel”

We arrived on time but waited for two hours because the local agent of Agoda in Kathmandu didn't make the booking/reservation on Crown Plaza's site. Crown Plaza was saying that they cannot view our booking coz it was not appearing in their system. We waited and they served us with refreshment while waiting. The view outside the hotel is breathtaking. Plus the interiors of the hotel was great too.

Great outside view”

The hotel, I found, was little away from the city and the commuting time may vary from depending upon the traffic. Unfortunately when I stayed, the traffic was at its worse. The hotel itself has nice ambience. The food was ok. The AC in the room needed overhauling. We had issues with the bar as it was closed for some reason in the evening, on that day or something like that. Overall, it is priced little on the higher side given the amenities they provide and the conveyance to the city is concerned.

加德满都最早的国际酒店”

I stayed in Dwarika's for two nights. The guide told us that Crown Plaza is a good hotel in Kathmandu. Crown Plaza has a very good reputation among them. I like the service, the room, and the price.

Pleasant Hotel but with no climate control”

Pleasant place to stay and would stay again. However, they do not run the AC all night and switch to the fan which blows in outside air. Nepal and Kathmandu is a dusty place and if any of you suffer from any kind of allergies you will not be able to sleep. I complain three times to get them to keep the air running so it filters the air. Woke up each night with a headache and congestion. They should have comped these nights back to me.

Decent hotel but no value for money”

For the amount of money paid for the room, I would expect the room fit out will be greate but it was not. It looks between a 3 - 3.5 star hotel.