Value for money, staff need training more”

Average I received good hospitality at the hotel but bad from: 1) I called front desk on 18/1 at 07:45 for the opening hours of the swimming pool, the lady picked up the phone and said nothing, passed the phone to a man, I repeated my question, then the lady answered me again, weird! 2) I requested a window seat when arriving 3/F at around 09:20, Flora ZHANG said unavailable. 10 minutes later, I met Flora again in the canteen and asked her to arrange if available, she promised. At 0945, I saw there were at least 3 window tables and being well prepared, I took photos for record. (If you like, I can send you). Later on, Flora led a foreign male guest to one of the window seats. I then waited for another 3 mins. Eventually I waved Flora to my table and asked if she still remember of our request. She said Yes! But still no window seat available, I then told her the above and received her apology. 3) clear my cutlery and drink when we were away the table for getting food

Excellent”

Good value for money. Spacious room with a nice sea view. Far from the busy streets of macau but there's a bus stop few blocks from the hotel that pass through senado sqaure fare is 6mop. Free shuttle to and from macau ferry terminal. If you want to save a lot from taxi you can use their free shuttle to ferry terminal and just transfer to another shuttle to destination of your choice like parisian, venetian mgm etc. They have free shuttles too! We had a pleasant stay at Crowne!

Quiet and away from center of activities”

Great quiet location, away from the center of most activities, if that's what you are looking for, which was what I was after. Hotel offered me a great view for my deluxe booking; front desks staff said I was upgraded but I couldn't tell, however, room was large and not cramped. Great shuttle service running every 30 minutes to and from Macau ferry terminal to get to all the center of activities that you may be looking for. Buffet breakfast not excellent but adequate with sufficient variety to accommodate most travelers.

close to perfect”

Well, except for the location the place is perfect, great rooms, great breakfast buffet and excellent staff... If it would not just be in the middle of nowhere, but there are still taxis to get you around

a great hotel”

The check in is fast. The staff is polite. The location is prefect and there are many restaurants, supermarkets, and convenient stores right under the hotel. The room is clean and the bed is comfortable. The swimming pool is great too. The staff for the swimming pool is really great because he is kind and always looks at the swimming pool even there is only me and my kid. He even accompanied us to the swimming pool and see whether the pool is suitable for my kid. I love this hotel so much as there is no casino. As a result, there are not many Chinese. I will recommend this hotel to my friends and I will stay in this hotel next time.

Quite, Cozy”

Exellent

VERY RESONABLE PRICE”

GOOD LOCATION AND I LOVE THE SWIMMING POOL!

Convenient locations ”

Convenient locations, staff are polite and nice, overall are satisfied with the hotel services.

Nice Stay in Crowne Plaza Macau”

It's nice that the hotel staff kindly arranged room upon my request. The breakfast is good with variety. The hotel is close to the border gate and the pier. It takes around 10mins from pier to hotel by taxi at cost around 40MOP.

Large Room with Free Shuttle Bus !”

This hotel has great room and free shuttle bus to and from Macau' Pier. Besides, it also has friendly staff and so helpful. This is my first travel to Macau and i feel so helpful. The hotel has great facilities and large room but a little bit far from tourist spot.

Exceptional”

90% of it was great. Breakfast buffet was good, really enjoyed their duck breast option. Receptionists were very kind and room given to us was really cozy. I guess it just lacked in terms of having enough information provided to us with regards to available bus routes nearby. Also, while the room looked clean, I noticed areas that were not very visible were quite dusty such as mirror stand, alarm clock wire and other connection cables. For a 5 star hotel, I expect everything to squeaky clean.

Exceptional”

Should have provide shuttle service to the airport or advance booking for taxi to airport route.

Exceptional”

Staff was very friendly during my stay. I liked that the gym was open 24/7. The swimming pool closed at 9 pm. They didn't have a lot of options for vegetarians for breakfast (and didn't label those as vegetarian that were).

Cozy stay”

For me location is convenient, you can access to nearby supermarket and local food stall. Hotel also provide free shuttle bus service to MFT. Room is spacious with super big king size bed and not crowded in lobby not like other casino hotel is very chaotic. Recommend to stay here if you would like peaceful environment and value for money.

Nothing to shout about”

If you are merely looking for a nice looking decent size room with reasonable price. The. This is it. But do not expect the cleanliness of a top class 5 star hotel. The bedsheet smells of cigarette smoke. The toilet area reeks of urine. It’s clearly not a clean hotel. Location wise. It’s way out of the way for anything.

Breakfast is very ordinary ”

Room is huge with view on the bridge to Taipa bridge and close to China border. Breakfast is nothing special, staff don't speak much English, shuttle bus not much to expect as the waiting time is so long at the ferry terminal and at the hotel.

Above average”

FAR

Spacious room and bath, very clean”

very helpful staff.

good view, clean & tidy hotel”

Nice staff! Clean & tidy & good view room.

Clean Room and Good Services”

Clean room and good services, staff is very friendly and helpful.