Excellent 8.1
Based on 88 reviews

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About this property

Description

Crown Plaza Melbourne is located on the banks of the Yarra River opposite Melbourne Convention and Exhibition Centres, just 5 minutes' drive from the central business district. It features a heated outdoor pool, fitness centre, business lounge, a bar and a restaurant. This 4.5-star hotel offers a range of guest rooms and suites with modern amenities and luxuries including a pillow menu and a aromatherapy kit. Each room at Crowne Plaza Melbourne features large windows, a work desk with WiFi access, and a 32-inch LCD TV. The en suite bathroom is stocked with environmentally friendly bathroom amenities. Overlooking the Yarra River, Clarendon St. Grill offers modern Australian dishes in a stylish yet relaxed setting. The Lobby Bar serves a range of drinks and light snacks. Staff at the 24-hour reception desk can arrange dry cleaning services and city tours. The free City Circle Tram stops just 200 metres from the hotel. Southern Cross Station is just a 5-minute walk from the Crowne Plaza Melbourne. It is within walking distance of Southbank, Docklands and Yarra precincts.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Rental car
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Restaurant(s)
  • Room service

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service

Access

  • Check-in/check-out [express]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
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Policies

  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Important notice

For rates that include breakfast, please note that different policies and additional supplements may apply for extra guests. Please note that a 1.5% surcharge applies for payments with credit card. Please note that valet parking is available for $47 a day. Self-parking is available at Care Park on Siddeley Street for $16 per day for hotel guests. Please inform reception at check in if you have a vehicle and require valet parking, or to collect your Care Park discount ticket. The fee is based on a continuous 24-hour period commencing from time of entry. Should you exit the carpark within this period you will incur a $16 fee for each departure. Loss of the carpark ticket will be subject to the conditions of Care Park.
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Recent customer comments

Filter by traveler type
Excellent



based on 88 reviews
  • Cleanliness 8.1
  • Facilities 8.3
  • Location 8.8
  • Room comfort and quality 8.2
  • Service 8.3
  • Value for money 7.5
  • Food and dining 7.7
Sort by

Neville from Australia
Business traveler
Standard Queen Bed
Stayed 5 nights in September 2016
Good hotel in good location
Overall a good place to stay in the city. Walking distance to the Crown and once the construction next door is finished I will definitely stay again.
Reviewed September 20, 2016

Muhammad from Australia
Business traveler
River View
Stayed 2 nights in September 2016
Excellent stay - would strongly recommend
Little more attention to detail when cleaning rooms. But otherwise very good stay - friendly staff.
Reviewed September 08, 2016

Alexandra from Australia
Business traveler
Standard Queen Bed
Stayed 2 nights in August 2016
Good for business trips
Excellent location and comfortable rooms
Reviewed August 11, 2016

Nick from New Zealand
Business traveler
King Room
Stayed 1 night in August 2016
Just what I needed
Business traveller over for 2016 August Gift Fair at Melbourne Exhibition and Convention Centre. Very close proximity, comfortable bed and room, and tidy facilities. A little on the more expensive side with inclusions, however happy with room and service.
Reviewed August 08, 2016

Andrew from Australia
Solo traveler
King Suite - Non-Smoking
Stayed 1 night in June 2016
a great stay- great everything. service. food. view. location.
i really enjoyed my stay. i will return. there was an issue - twice - with the prepaid breakfast. ( at check-in and at breakfast ) i also think $47 for valet is a little too high, considering i parked my car, the staff moved it. i was not aware of this procedure. bur location and facilities really suited me.
Reviewed June 05, 2016

Kathryn from Australia
Couple
Standard - Non-Smoking
Stayed 2 nights in April 2016
Above and beyond
After a very distressing week we arrived for our stay a day late. Totally our own fault but the manager ,Andrew, when above and beyond in sorting our confusion out and making sure our stay was as comfortable as possible. We would like to offer him much thanks for this.
Reviewed April 21, 2016

Lindsay from New Zealand
Couple
River View
Stayed 2 nights in February 2016
Always high standard
Favourite Hotel for location, service and comfort.
Reviewed February 15, 2016

Fennis from Australia
Solo traveler
Standard - Non-Smoking
Stayed 2 nights in November 2015
Great location
Great Location, Large rooms, Great Service
Though a little expensive, this is a great hotel for a weekend stay, as close to Casino, South Bank & South Wharf. Lovely, large rooms with excellent facilities. And very efficient reception, especially as the hotel was booked out and they were very busy.
Reviewed November 09, 2015

Alisa from Malaysia
Business traveler
Double with 2 Double Beds - Non-Smoking
Stayed 1 night in August 2015
Average stay
location to conference centre
Bed was comfortable. Bathroom was clean but the shower curtain smells bad. We had asked for housekeeping to change it, not sure if they did, but it still did not smell OK. Location was excellent for me as i was attending a conference in at the Exhibition Centre. The hotel is also close to the South Wharf DFO which was really good for shopping. Service was average. Asked for 2 hour extension until 4pm and i was told it is chargeable by a gentlement at the reception. That is fine and i said i will confirm later. I called back later, another lady picked up the phone and said they can't extend because they are fully booked. i checked both Agoda and hotel website and they still had rooms. So i told her i called and was told i could extend by paying. she said NO, cant do. I hung up, called back in half hour for another request, another lady said SURE, we can do that. concierge service was very good though.
Reviewed August 31, 2015

NG from United Kingdom
Couple
Standard Queen Bed
Stayed 5 nights in August 2015
Just a barely satisfactory stay
Location, Staff, Sleep
We stayed in the hotel 5 nights. The location is excellent and the atmosphere of the hotel and the staff are very good. However, the room offered has a poor view facing all the boring roofs. We are not sure if all the river view rooms are full but this arrangement gives us some disappointment. The room has a lot of strange small noises occassionally from the windows and the air conditioner. The wifi in the room is pretty slow. One more disappointment is that the carpet in the room near the TV cabinet is not very well cleaned.
Reviewed August 21, 2015



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