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Very good8.0
Based on 146 reviews
Crowne Plaza Times Square
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Lobby
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Lobby
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8.0 Very good guest rating
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"Wonderful., Big Rooms. Friendly staff and really helpful p..."

JeffreyMalaysia
Fitness center
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9.4 Exceptional location
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9.4Location
  • 80 meters to public transportation

  • Air conditioning

  • Non-smoking

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Room choices
Standard
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  • City view
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Times Square View Room with Two Double Beds
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  • 30 m²/323 ft²
  • 2 double beds
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Times Square View King Room
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  • 30 m²/323 ft²
  • 1 super king bed
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Junior Suite King - Non-Smoking
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  • 60 m²/646 ft²
  • 1 super king bed and 1 sofa...
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Traditional King Room
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  • 30 m²/323 ft²
  • 1 super king bed
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Traditional Double Room with Two Double Beds
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  • 30 m²/323 ft²
  • 2 double beds
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Double Room with Two Double Beds with City View
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  • 30 m²/323 ft²
  • 2 double beds
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King Room with City View
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  • 30 m²/323 ft²
  • 1 super king bed
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Standard Room
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  • 29 m²/312 ft²
  • 1 double bed
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Deluxe Room
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  • 30 m²/323 ft²
  • 1 double bed
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Nearest essentials

Airports
  • LaGuardia Airport (LGA)
  • 9.6 km
  • Teterboro Airport (TEB)
  • 11.8 km
Public transportation
  • 49th Street Subway Station
  • 90 m
  • 50th Street Subway Station
  • 230 m
Hospital or clinic
  • Park Avenue Smart Lipo
  • 870 m
Pharmacy
  • Duane Reade
  • 110 m
Convenience store
  • 7 Eleven
  • 390 m
Cash withdrawal
  • ATM
  • 10 m

More about Crowne Plaza Times Square

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Verified guest reviews

Agoda Reviews (146)Booking.com Reviews (7537)
Filter by guest type:
Cleanliness8.1
Facilities6.4
Location9.4
Room comfort and quality8.3
Service7.8
Value for money7.5
Provided by verified guests of Agoda
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Showing 139 verified guest comments
12345
9.2
Jeffrey from Malaysia
Couple
Standard
Stayed 3 nights in September 2017
Amazing Times Sq As You Step Out. Theatres as you
Wonderful., Big Rooms. Friendly staff and really helpful people from Spencer the Handyman to Front Desks
Reviewed September 29, 2017
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6.8
David from United States
Business traveler
King Room - Non-Smoking
Stayed 1 night in July 2017
Good
CRUEL. HEARTLESS. COLD. That is my opinion of my experience at this Crowne Plaza location at NYC Times Square. I made a reservation error, which was my fault, using an online hotel booking app. My error was inputting the wrong date for the reservation. Somehow the departure date got entered as the arrival date.... My error happened on a last-minute reservation, which was therefore outside the normal cancellation period. So, by policy, the hotel stood their ground, took my money, and gave me nothing because I flew out from JFK before the booking date could be used. Or, in other words, I paid over $250 for nothing, because the hotel was not kind enough to allow for human error. I would NEVER treat my customers this way. But, maybe they do not really care about me anyway? I do not know, but it sure feels that way. But, I do know that I travel to NYC a number of times a year, and that I may have returned to their hotel if I had had a good experience there. Now any return is unlikely. Therefore, whatever they gained in the short-term, may have erased the possibility for a greater return - and a positive relationship - in the long-term. Just guessing, they may have a "tough luck" attitude, I don't know, but, either way, I am pretty sure that this is not how they would want to be treated if the shoe were on the other foot. Zero points for caring customer service. 5 stars for ice-cold policy. Really sad. Even pathetic. Don't agree? The booking app, which did nothing wrong, gave me a gift card to say sorry for the policy-ridden behavior of Crowne Plaza. Now that's customer service that is worth emulating.
Reviewed August 04, 2017
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6.0
Lee from United Kingdom
Business traveler
King Room - Non-Smoking
Stayed 3 nights in April 2017
Great location!
Great location and decent sized room. Service was average but good enough for a short stay
Reviewed April 14, 2017
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4.4
Sang from Indonesia
Couple
Standard
Stayed 1 night in January 2017
staff not friendly
staff not friendly
Reviewed March 20, 2017
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8.8
Ben from United Kingdom
Family with young children
Standard
Stayed 3 nights in January 2017
.
.
Reviewed January 21, 2017
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8.8
Fifi from Indonesia
Family with teens
Double with 2 Double Beds - Non-Smoking
Stayed 2 nights in January 2017
big room, walking distance to many places next door hersheys world choc and MAC 👍🏻👍🏻👍🏻
when we use uber from bronx zoo back to hotel, the driver not sure about hotel location accuracy, so we need to talk 1-2 minutes walk after uber driver drop us somewhere at broadway. However, we are happy because in front of hotel M&M chocolate, and so many restaurants at surround area
Reviewed January 08, 2017
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7.2
Julie from Philippines
Family with young children
Double with 2 Double Beds - Non-Smoking
Stayed 6 nights in December 2016
Location only
I'm so disappointed with this hotel, im not expecting that the amount that i paid for ,its not worth it for this hotel. Only Location . That's it.
Reviewed January 03, 2017
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6.0
Samuel from Taiwan
Solo traveler
Double with 2 Double Beds - Non-Smoking
Stayed 1 night in October 2016
No common
Good
Reviewed October 08, 2016
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4.0
Lucy from Philippines
Family with young children
Double with 2 Double Beds - Non-Smoking
Stayed 4 nights in April 2016
Not worth your money ! Bad service ! Bad facilities !
I didn't expect this for crown plaza hotel ! I arrived around 1:30am - the check in counter was a snob ! Ist the beds where sub standard in size - how can those be queen ! They are regular size for single ! The room didn't had refrigerator ! Didn't expect this from global brand hotel . When I ask if they have - they told me they can send up one at 30 is dollars a day charge ! After unpacking my things - the AC wasn't working ! So have to call front desk and I was transferred to another room at almost 3am ! They gave a Times Square view but ? For what ?? I was too tired ! They gave also free breakfast - but I'm not happy at all . When I was settled down in my new room - the telephone doesn't work ! What the use of free local and international call ??? Scam ! I stayed 4 nights - and everyday you can see how rude thier front desk people are . I will never stay in this hotel . Never ! Their drawer often stuck up ! It's annoying . The heater shower ? Takes so long to heat up ! This hotel is not worth for expensive rate .
Reviewed April 16, 2016
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8.8
Rollando from Indonesia
Couple
King Room - Non-Smoking
Stayed 4 nights in April 2016
Perfect location
We stay there for 4 nights, great location to walk around NYC. A bit crowded at the lobby & got difficulty with the hot water at shower. The rest are good
Reviewed April 06, 2016
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12345

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Crowne Plaza Times Square
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