Probably the Best Hotel in Vientiane”

In terms of professionalism and quality of stay, you can't beat the Crowne. I've stayed here twice and have loved it both times. The staff are professionals (which is not something you should take for granted in a place like Laos, or Southeast Asia in general) and the building is spanking new, as are the big and comfy rooms and facilities. The restaurant/breakfast is vast, including the selections, and the ambiance is definitely upscale. This is probably the most luxuries hotel in Laos I've been in. You do get your money's worth. Pro Tip: don't be a chump and use the hotel (or any hotel's, for that matter) airport shuttle option. Taxis are now readily available in Vientiane and Laos (not the case just a few years ago) so just use the taxi stands. Yes, they will be slightly more expensive than what you'd pay the street tuktuks, but way cheaper (nearly half) of what any hotel shuttle will cost you.

Very comfortable room ”

The Crowne Plaza Vientiane is value for staying. Location is good ; nearby Mekong river. The room is so comfortable and functional. After a long day you can relax after returning to your room. Breakfast also is great. There are many kinds of food and drink. All staffs are very helpful and polite. Good choice for staying.

Comfortable stay”

Very pleased with our 2 nights stay at Crown Plaza. I went to Vientiane for business and had an excellent experience in all aspects of the stay: room, facilities, food, staff, and location.

Great Services, Good Food, Nice Hotel”

I had to go to the country of Laos for a visa run and decided to check out the sites for a few days. A little disappointed in the city of Vientiane as it was not even half as nice as when I visited the area 6 years ago.. However, this review is about the hotel Hotel staff are all very nice and helpful Room Service was quick and the food was great Buffet Breakfast was great, lots of options Pretty big gym with Yoga room, big for a hotel gym, lots of machines an some free weights as well and free water and apples available Pool was on one of the roofs but not much of a view to look at, the water was not very clear either and it is a shallow pool, however good for swimming mini laps if you can find a time where lots of people are not getting into your lane My room was very nice - lots of pillows of different types to choose from, nice bathroom, though the shower door leaked a bit but not a big deal Television has HBO New channels and an bunch of non English channel Was a nice hotel!

Amazing breakfast, great service, fantastic gym.”

This hotel was exceptional in every way. Staff were very helpful and went out of their way to make sure you had everything you needed. The hotel had plenty of hot water which I have found to be a rarity in many asian countries. Not too far from town, easy 5-10min walk. Breakfast is a must but be prepared because it is extensive - one of the best I've ever experienced. There are other cool things like every night live music, a restaurant in the foyer. The staff were very helpful when our bus did not show up one morning to collect us for our trip to Luang Prabang. They called the company for us and ensured that they were coming to pick us up. They then followed up with another phone call without us even asking to double check that they were definitely on the way. That to me is above and beyond (thank you very much to the gentleman who did this for us). I would go back to Vientiane just to stay at this hotel again. Very relaxing stay.

Excellent ”

An excellent choice for a stay in Vientiane. Amazing hotel where everything works and is new and clean. Good location, close to city center. Staff is amazing. So friendly and helpfull. Good restaurants, good roomservice.

Top class hotel ”

The Crown Plaza was a lovely hotel. The room was clean and spacious with an excellent bathroom. The hotel had all the facilities you could want including a good choice of places to eat serving top quality food. In particular breakfast was amazing with the most incredible choice and all delicious. It was a real bonus to have a pool and the area was a lovely place to relax. Staff were lovely too.

The hotel is the best, but the spa service is the worst.”

It was a great choice to spend a night in Vientiane after seven nights' work with Luang Pravang and Bangbien. There was no shortage because it was a five-star hotel, and breakfast was the best, and it was good to relieve fatigue and leave for the airport in a sauna on the third floor. However, the spa facilities were good, but the service was not good. The therapist kept on talking and didn't check the condition of the guests. I don't want to recommend it to other guests. Other than that, the rest

Perfect stay”

Crown Plaza Hotel is brand new and the setup is very modern. Nice for holiday and especially business trips. The hotel is very near to the city center and airport.

The best hotel in Vientiane”

Was impressed by this newly opened hotel in Vientiane. It was clean hotel. The room was very nice, facilities were great (swimming pool) and the breakfast buffet was impressive. I felt very comfortable and safe here. Only slight downfall was transportation from the hotel. But other than that, it was very good.

Exceptional - Best Hotel In Laos”

Crowne Plaza was exceptional all round - Convenient parking, great location, amazing service, brand new and clean rooms and facilities. Pool, restaurant and cafe was also perfect. I have stayed at many hotels around Laos and this is by far the best hotel in Laos.

Cosy place but value for Money”

this is one the great hotel in Vientiane. it's a bit cosy place but the value for money is acceptable. the facility and the pool is really good. I also love breakfast which has variety of choice to choose and select. Good place for business people to visit

Best hotel in Vientiane”

Definitely the best hotel in Vientiane, everything was excellent, it is just quite spicy compared to other hotels, but premium price for premium service.

Crown Plaza is Fantastic; but Agoda sucks”

Crowns is definitely one of the best value for money hotels in SE Asia. But Agoda displayed lower prices than what I was given after booking. And Agoda's Zero Flexibility means I couldn't change my long term reservation without incurring significant costs. Better to go to Agoda, get their best price, then present it to the hotel and 99% of the time they will match it so the hotel doesn't need to wait three months to get paid back by Agoda.

great staying”

It was wonderful experience in my staying. I will recommend this hotel both of a person for the business trip and family for the trip in laos Vientiane.

Always gonna be my first choice in Vientiane”

Toon and I arrived at the hotel in the afternoon. I had a fever back then so I took some medicine I brought from Thailand and slept till around midnight. During that time, i woke up often and found that the room was warmer than it was supposed to be. ( i set up 20 degrees so it should not have been that hot) Finally We changed the room because the air con ciuld not be fixed. Plus, somehow the satelite broke down several times so we could not watch football match. The manager managed to upgrade the room for us. The next day my illness got worse. I asked concierge to buy some specific medicine for me. Although at first they were reluctant because they were afraid of any possible lawsuit, we explained to the general manager Oliver and he was willing to get us all mideicine. If Mr. Oliver ever comes across my review, thank you very much. Also I must thank everyone else because of warm hospitality I recieved. My entire stay was beyond explanation. It was truly beautifully memorable.

Best in Laos”

I stayed at all hotels in Laos, but this is the best hotel in Vientiane. Service is the best in Laos. These managers and employees are the top class professionals in Laos.

Exceptional”

Easily best hotel in Vientiane right now

Fantastic Facilities”

First time staying at this hotel and can't wait to stay again. Good sized room that was comfortable and very quiet with lovely pool area to relax in. Even the room service food was very good quality and reasonably priced (for a 5 star hotel). Staff were very good & helpful from the moment I checked-in. The only negative is the location being a bit a distance from the cafes and bars on the river, but there is always the tuk-tuks. It is more expensive than most other hotels but the quality is well worth it....

Good experience”

Super good experience at Crowne. While it might be slightly out of the way, the room condition was definitely worth the 1km walk daily to the city centre! Would stay here again on my next visit. Room service was great too, ordered pad thai and mango sticky rice, and both were delicious!