select your datePlease enter your stay dates to see price
Hyatt Regency West Hanoi

"The stay is pleasant and will continue to stay here in my next trip."

Lionel - June 1, 2019
Deluxe Twin Bed Hyatt Regency West Hanoi
Swimming pool [outdoor] Hyatt Regency West Hanoi
Exterior view Hyatt Regency West Hanoi
See all 36 photos

Hyatt Regency West Hanoi

36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, My Dinh, Hanoi, Vietnam, 10000 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
Vm+CT 300 m
V+ c-4 ngõ 63 lê đức thọ md2 320 m
Vm+ c3-2 chung cư c3 MD1 540 m
Vm+ 86/20 mỹ đình 670 m
Vm+ 19 nguyễn cơ thạch 690 m
Bệnh viện Thể thao Việt Nam 790 m
V+ n4a5 mĩ dình 820 m
Vm+ 44 nguyễn hoàng 830 m
My Dinh National Stadium 890 m
Vm+ CT1B hải đăng cyti 920 m
Nearby landmarks
Vietnam Museum of Ethnology 3.62 km
One Pillar Pagoda 6.9 km
Temple of Literature & National University 7 km
Ho Chi Minh Mausoleum 7.04 km
Presidential Palace Historical Site 7.08 km
Vietnam Military History Museum 7.55 km
Hoa Lo Prison 8.19 km
St. Joseph's Cathedral 8.49 km
Old Quarter 8.66 km
Vietnamese Women's Museum 8.75 km
6.9

Good

Location rating score

ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Hanoi every 7 minutes on Agoda.com
Value for money8.0
Distance to city center10.00 Km
Location rating6.9
Nearest airportGia Lam Airport (VVGL)
Distance to airport12.7 km

Rooms available at Hyatt Regency West Hanoi

Excellent
Room comfort & quality
8.2
Deluxe Twin Bed
Deluxe Twin Bed
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
2-Bedroom Suite with Kitchenette
2-Bedroom Suite with Kitchenette
...
  • Room size: 92 m²/990 ft²
  • City view
  • 1 king bed & 1 king bed
Enter dates to see prices
3 Bedroom Suite with Kitchen
3 Bedroom Suite with Kitchen
...
  • Room size: 133 m²/1432 ft²
  • City view
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Presidential Suite
Presidential Suite
...
  • Room size: 207 m²/2228 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Regency Executive Suite
Regency Executive Suite
...
  • Room size: 101 m²/1087 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Regency Suite King With Kitchen
Regency Suite King With Kitchen
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed & 1 single bed
Enter dates to see prices
Deluxe 1 King Kitchenette
Deluxe 1 King Kitchenette
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Twin Premier
Twin Premier
...
  • Room size: 25 m²/269 ft²
  • Separate shower/bathtub
  • 2 single beds
Enter dates to see prices
3-Bedroom Suite with Kitchenette
3-Bedroom Suite with Kitchenette
...
  • Room size: 133 m²/1432 ft²
  • 3 bathrooms
  • 1 queen bed & 1 queen bed &...
Enter dates to see prices
Club 2 Twin
Club 2 Twin
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency West Hanoi?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Regency West Hanoi?

Hyatt Regency West Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 41 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hyatt Regency West Hanoi has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Hyatt Regency West Hanoi?

Hyatt Regency West Hanoi does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Hyatt Regency West Hanoi

  • 7.6
    Very good
    Cleanliness

    "Room was clean when we arrived and kept clean by a good clea."

    Kelvin

    |

    December 13, 2019

  • 8.8
    Excellent
    Staff 

    "Friendly service especially the team working at Club lounge."

    Lionel

    |

    June 1, 2019

  • 8.8
    Excellent
    Staff 

    "The staff are very attentive and know their customers well."

    Lionel

    |

    June 1, 2019

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Room comfort score
8.2/10
Cleanliness score
8.7/10
Review score - United States
8.6/10
Room size
28 sqm.
Better than
95
%
of Hanoi properties
Better than
93
%
of Hanoi properties
Better than
93
%
of Hanoi properties
Bigger than
91
%
of Hanoi properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
8.1
Excellent
295 reviews
Cleanliness
8.7
Facilities
8.1
Location
6.9
Read all reviews >
What travelers say they love:
The staffs are friendly and attentive especially in the club...
Lionel from Singapore
Business traveler
More about Hyatt Regency West Hanoi

More about Hyatt Regency West Hanoi

Located in Nam Tu Liem district, Hanoi’s new business district, near major sporting and convention venues, Hyatt Regency West Hanoi offers a peaceful urban oasis with 519 modern rooms where business travelers and leisure guests can enjoy seamless and relaxing experiences. Hyatt Regency West Hanoi has undergone an extensive renovation throughout all guestrooms, public areas, event and meeting spaces, and culinary venues as well as a redesign of its tranquil landscaped garden, now featuring a waterfall. Spanning two towers, the hotel’s 519 guestrooms, including 114 spacious suites and 129 long-stay rooms, provide guests with a bright, stylish urban retreat. The refreshed interiors feature a contemporary palette with natural wood and marble accents, coupled with modern facilities and floor-to-ceiling windows that allow in natural light and impressive views. For guests looking to unwind after a busy day, the sky bar beckons with its relaxed atmosphere and spacious outdoor terrace, where guests can enjoy signature cocktails and panoramic city views. The hotel’s main restaurant, Market Café, offers a vibrant dining experience with its lively open kitchens and separate sections showcasing different types of local and international cuisine, from fresh seafood to Vietnamese fare. An outdoor swimming pool, 24-hour fitness center and luxurious spa provide ample options for guests to relax and re-energize during their stay. The hotel’s tranquil ambiance together with its modern accommodation, dynamic dining venues and elevated event spaces will ensure guests have a relaxing time when they stay, dine and meet at Hyatt Regency West Hanoi.

Show less

Most talked about facilities

Breakfast
10 mentions
Housekeeping
10 mentions
Food & Dining
5 mentions
Swimming Pool
4 mentions

What they offer

8.0
Very good

"In gerneral the stay is pleasant and will continue patronize..."

Lionel

|

December 19, 2017

View all reviews
Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Breakfast options

Asian

Restaurants on site

Lackah
Cuisine:Asian, International, Japanese
Menu:Buffet, A-la-carte
Little Korea
Cuisine:Korean
Menu:Buffet

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
Good Morning Restaurant Hanoi
1.5 km Vietnamese
Song Duong Restaurant
3.5 km Vietnamese
Thanh Huong
3.5 km Vietnamese
American cuisine
American cuisine
Vpresso Coffee shop
1.8 km American
Brickhouse Bar & Restaurant
3.9 km American, Fusion, Italian
Healthy Corner
4.3 km American, Healthy
Asian cuisine
Asian cuisine
Lackah Restaurant
530 m Asian, Southwestern, Vietnamese
37th Street
1.8 km Asian, Vietnamese
JW Cafe
2.8 km Asian, Chinese, Gluten Free

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Property announcements

Show less

Reviews of Hyatt Regency West Hanoi from real guests

Overall rating
8.1
Excellent
From 295 reviews
8.7Cleanliness
8.5Service
8.3Room comfort and quality
Agoda Reviews (233)Booking.com Reviews (62)
Rating via Agoda8.0
/
10
Cleanliness8.7
Facilities8.1
Location6.9
Room comfort and quality8.2
Service8.5
Value for money8.0
High score for Hanoi
Rating
9+ Exceptional (32)
8-9 Excellent (35)
7-8 Very Good (50)
6-7 Good (22)
<6 Below Expectation (14)
Time of the year
Mar - May (33)
Jun - Aug (46)
Sep - Nov (44)
Dec - Feb (30)
Don't miss out!Users are booking a place in Hanoi every 7 minutes on Agoda.com
All guests (233)
All languages

Show reviews that mention 

Showing 153 verified guest comments
12345
9.3
Exceptional
Bipan from India
Couple
Stayed 2 nights in January 2012

the best hotel for a comfortable stay in hanoi”

new, clean, well appointed and serviced, quality, good food, super friendly staff

i have been going to hanoi for a long time (years) and this is truly an excellent hotel, value for for money, true new 5 star property. i inyend using this hotel for all my and all our company execs for long time in the future. its not in the old qtr. but not far and about 4-5 $ gets you to any point of interest or the centre. if you like quality with value.. look no further.

Reviewed January 24, 2012
8.3
Excellent
Arren from Malaysia
Business traveler
Stayed 2 nights in November 2012

Most luxury hotel around in Hanoi city”

The new facilities, friendly staff, and good bed

It was my first time to Vietnam and I am surprised to find sucjh as good hotel in Hanoi. It was quite far from the downtime and would takes around 30 minutes to reach the heart of the city where the famous tourist destination is located. Anyhow. it was a good hotel in overall and worthy for your price if you are looking for luxury stay with affordable price.

Reviewed November 12, 2012
9.3
Exceptional
Ryan from Taiwan
Solo traveler
Stayed 1 night in October 2012

awesome hotel awesome breakfast”

very good hotel very good breakfast

hotel room is awesome. Everything new and clean. I stayed at the 21 floor suite with a good view of Hanoi new district. The only inconvenience for this hotel is that there's no restaurant or convenient store around.

Reviewed November 03, 2012
8.0
Excellent
Pritam from India
Business traveler
Stayed 1 night in June 2014

Good business hotel, in a new business district ”

Service, Location (for people who have work in that region), Comfort

Friendly staff. Good Priority member lounge on 24th floor, where checkin & checkout can be done. That place also serves breakfast, and some snacks and drinks throughout the day for members (which is chargeable unless the member is probably the highest category member in loyalty points). The pool is small, but functional. The maintenance is good. This hotel location is far removed from the more popular areas of central Hanoi - so it should be chosen only if people want to be in this area consciously. Great room. Comfortable bed. Great bathroom (with draw-up curtain dividing it from the room, with glass partition). TV viewable from bathtub. Recommended hotel.

Reviewed June 11, 2014
9.0
Exceptional
Eun from South Korea
Business traveler
Stayed 1 night in August 2012

newest hotel in hanoi. ”

very comfortable.

the king size bed is very comfortable. the location is not good but can easily access the stadium and shopping mall. very clean and the newest hotel in hanoi.

Reviewed August 20, 2012
6.7
Good
Steven from United Kingdom
Couple
Stayed 1 night in September 2012

Great hotel but far from the city!”

Clean, modern and great views

The Crowne Plaza West Hanoi is a good business hotel. It's features and exec lounge package is great for evening drinks where custmer are able to help themsleves to a variety of beers, wines, spirits etc... suring the hours of 5-7pm. The rooms are spacious and modern with large bathrooms to match. The swimming pool is large. The location of the hotel is not great in terms of locality to the city centre (30mins taxi ride

Reviewed September 28, 2012
6.7
Good
Nghia from Australia
Business traveler
Stayed 2 nights in December 2012

A one time bad service experience”

Lovely rooms

I was extremely disappointed by the late night shift staff not apologizing for their mistake. This incident happened at 11pm. We were called down from our rooms to the lobby and was accused for not checking in a guess. This was not the case and no apology was made. Because of this in the future I will no longer stay at Crowne Plaza West Hanoi Hotel.

Reviewed January 07, 2013
6.7
Good
Fredda from United States
Group
Stayed 1 night in February 2012

Standard chain hotel serving business travelers”

Large rooms, comfortable beds

The hotel was very large, with several tour groups and business events when we were there. These are obviously the target groups for this hotel, outside of the central district in Hanoi The extra charge for internet access here was pretty disappointing...it was expensive and the connection was slow on top of a relatively high charge! Also, since our room did not include breakfast, we found the breakfast buffet to be overpriced, especially since by the time we went, the options were limited and the staff was focused on setting up for the next event, and not on serving us! But the standard room features were good, and we selected it based based the location since we were visiting residents and not being tourists, so the hotel met our needs. But if you are just visiting Hanoi as a tourist, this is not the place for you!

Reviewed March 27, 2012
8.7
Excellent
Jessica from Australia
Solo traveler
Stayed 1 night in April 2013

Luxurious and comfortable”

The pillows were super soft, the bathroom was amazing and the food was great

After having stayed in a very remote area of Vietnam for 6 weeks, this hotel was heaven! The pillows were soft, the bath and shower were huge and they had a wide variety of food. Normally out of my price range, using Agoda is a must!

Reviewed February 23, 2014
7.3
Very good
haroon from United Kingdom
Solo traveler
Stayed 1 night in December 2012

Nice hotel”

Good location

It was my first time in Hanoi so I choose a hotel that was quite central and respectable and tihis hotel was. Plenty of close restaurants places to buy souvenirs etc ... The rooms are very clean and the hotel has a well equipped restaurant and gym. A pleasant stay.

Reviewed December 29, 2012
8.3
Excellent
Shahizan from Malaysia
Group
Stayed 1 night in January 2012

Nice Hotel!”

Best Features

One of the best hotel in Hanoi so far.It's new.The room is really nice and very comfortable.Worth for your money but a bit far from town.

Reviewed February 04, 2012
8.8
Excellent
Lionel from Singapore
Business traveler
Stayed 3 nights in May 2019

Comfortable room and friendly service”

Friendly service especially the team working at Club lounge. The staff are very attentive and know their customers well. The club lounge is very good business meeting. The room is clean and facility is well maintained. I like the location as it is less high rise and quiet. There is a nearby Supermarket Vinmart and an local eating place for those want to try the local cuisine. The stay is pleasant and will continue to stay here in my next trip.

Reviewed June 01, 2019

Dear Lionel, Warmest greetings from Crowne Plaza West Hanoi. Thank you a lot for spending time writing this great review. We appreciate that you enjoyed our location, we are indeed often told that our hotel provides a comfortable and refreshing oasis from the hustle and bustle of the city. Again, thank you for your kind words and look forward to welcoming you again. Best regards, Crowne Plaza West Hanoi

Responded July 01, 2019
Hyatt Regency West Hanoi
7.7
Very good
Robert from Australia
Group
Stayed 2 nights in April 2011

Nice location, clean, would stay again.”

Good view outside through tall windows, very clean, convenience of being near MRT station.

we booked a triple room split into a king bed and a single. the room size was so small we barely had enough room to walk around each other without someone making way by jumping on the bed. the pros of this hotel is the cleanliness, location (near mrt station) and reasonable price for what you get. we didn't like having to pay sgd a night for slow wifi access in our room and also the toilet in our room and a friends room in the same hotel did not have a ventilation fan at all. must try the massage chair near the pool on level sgd for 8 minutes of heaven.

Reviewed March 14, 2012
8.7
Excellent
Dersmond from Ireland
Business traveler
Stayed 12 nights in February 2013

Very comfortable very friendly hospitable staff”

Room staff and food

This was a wonderful stay and I shall return as often I come to Hanoi. The special 24th floor is a wonderful innovation.

Reviewed March 20, 2013
9.3
Exceptional
Sam from United Kingdom
Couple
Stayed 1 night in October 2011

Cheap as chips for a 5*”

New

ok the service is not 5* but the staff was very tentative and willing to assist - they just need a bit more practice – given time it will be. the front desk spoke perfect english and mandarin and was really helpful. a great restaurant and rooms. the spa was also excellent. yes it is 30 mins from the center but to be honest – after a day wondering the streets, we welcomed the peace and tranquility away from the hustle and bustle which this hotel provided. recommended

Reviewed October 24, 2011
9.7
Exceptional
Jusak from Indonesia
Couple
Stayed 2 nights in October 2012

Brand New Hotel ”

as good as Crowne Plaza hotels as usual

Great Location, Great Hotel, nothing to complaint, except if wifi can be free of charge it will be a better deal

Reviewed January 03, 2013
5.3
Phong from Belgium
Solo traveler
Stayed 1 night in April 2011

New Hotel far outside Hanoi center ”

Comfortable room

We stayed only for one night at this hotel and I was not aware that this hotel is far outside the center of Hanoi. It took us 30minutes ride by taxi to go to Hoan Kiem District and 8 dollars each trip. Because at this area there are just nothing to see, shop or eat due to its location in the "new Hanoi City center". This hotel is brand new, and at the time we were there the swimming pool was not finished yet, and the finishing of the hotel was not fully completed. The hotel staff are friendly and the buffet is reasonable in price and therefore is ordinary and nothing special. The room is well designed, but as mentioned before the finishing needs to be improved seriously for a 5 star hotel.

Reviewed May 01, 2011
10.0
Exceptional
Mohamad from Malaysia
Business traveler
Deluxe Twin Bed
Stayed 2 nights in April 2015

I enjoyed my stay here..”

location, size, facilities

I enjoyed my stay here.. I had the privacy I needed when needed yet having an affordable accommodation. Besides that, it is a great experience as it makes me really appreciate the space I have at home. I'd recommend for people to experience it too..

Reviewed April 23, 2015
8.0
Excellent
HISAKO from Japan
Business traveler
Stayed 2 nights in January 2014

Refresh”

stuff service , room cleanliness,wide window

I think that this hotel is safty and comfortable.Only one it is troublesome!As I have to start early in the morning,I asked hotel house keeper wake-up-call! But he forgot my promise! My husband called me and so I could get up!

Reviewed February 04, 2014
8.8
Excellent
Gerald from United States
Couple
Stayed 1 night in February 2018

Quality facility with excellent lobby and cleaning staff”

Breakfast was included but the warm food set out for grabs was cold...still cold but better on Saturday. Saturday breakfast service staff substantially reduced, so no coffee service and the self-serve coffee was out when we arrived and out (still or again?) later. Check-in staff were excellent, with clear English and prompt solutions to any issues. Room was clean when we arrived and kept clean by a good cleaning service.

Reviewed February 03, 2018
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

null