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"Room was clean when we arrived and kept clean by a good clea..."
February 3, 2018
Free Wi-Fi in all rooms!
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|Value for money||7.9|
|Distance to city center||10.00 Km|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||12.7 km|
"As usual, the service is great and staff are friendly and attentive."
November 15, 2018
"I will come back again next time."
November 15, 2018
"The staffs are friendly and attentive especially in the club floor."
December 19, 2017
"Overall stay is very comfortable."
November 15, 2018
Located in West Hanoi's own business district, Crowne Plaza West Hanoi attracts numerous travelers each year. The hotel is located just a 5-minute drive from many corporate offices, National Museum and the National Convention Centre. The hotel is 29 kilometers or approximately 30 minutes by car from Noi Bai International Airport.
Recently awarded as the Luxury Business Hotel - Regional Winner: South East Asia in the 2018 World Luxury Hotel Awards, Crowne Plaza West Hanoi offers impeccable service and all the essential amenities to invigorate travelers. Offering an outdoor pool, luxurious spa and fitness center, it also houses a restaurant serving local and international cuisine as well as cocktail lounge. Free parking privileges, massage services, tour desk, currency exchange and room service are just a few of the facilities that set Crowne Plaza West Hanoi apart from other hotels in the city.
Featuring floor-to-ceiling windows, each room is decked in modern décor. The room offers entertainment in the form of a flat-screen cable TV and an iPod dock. Tea and coffee making facilities are provided. En suite bathroom is spacious and airy. It is fitted with a separate shower and generous bathtub. Whatever your reason for visiting Hanoi, Crowne Plaza West Hanoi is the perfect venue for an exhilarating and exciting break away.
February 13, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Crowne Plaza West Hanoi
Cau Giay District
Hoan Kiem District
Show reviews that mention
The stay is comfortable. ”
The staffs are friendly and attentive especially in the club floor. Though there is some unforeseen situation, but the staff tried to make my stay as comfortable as possible. In gerneral the stay is pleasant and will continue patronize again,
Dear Lionel, Warmly greeting from Crowne Plaza West Hanoi, We really appriciate your feedback, that is somthing that our staffs really take great pride in. If you do not mind, please send some minute to give us a review on TripAdvisor as well. Thank you very much and I hope that our hotel can wellcome you for next time in Hanoi
I think that this hotel is safty and comfortable.Only one it is troublesome!As I have to start early in the morning,I asked hotel house keeper wake-up-call! But he forgot my promise! My husband called me and so I could get up!
Very nice stay”
Our stay was went very well. No problems apart from slow internet. The checking in was a little slow, however the staff are very friendly. We were there for a football tournament, and the staff did offer different locations for breakfast, as the main location was swamped with junior football players.
Cheap as chips for a 5*”
ok the service is not 5* but the staff was very tentative and willing to assist - they just need a bit more practice – given time it will be. the front desk spoke perfect english and mandarin and was really helpful. a great restaurant and rooms. the spa was also excellent. yes it is 30 mins from the center but to be honest – after a day wondering the streets, we welcomed the peace and tranquility away from the hustle and bustle which this hotel provided. recommended
The stay is pleasant and staff are very attentive and helpful. ”
Overall stay is very comfortable. As usual, the service is great and staff are friendly and attentive. I will come back again next time.
Quality facility with excellent lobby and cleaning staff”
Breakfast was included but the warm food set out for grabs was cold...still cold but better on Saturday. Saturday breakfast service staff substantially reduced, so no coffee service and the self-serve coffee was out when we arrived and out (still or again?) later. Check-in staff were excellent, with clear English and prompt solutions to any issues. Room was clean when we arrived and kept clean by a good cleaning service.
I enjoyed my stay here..”
I enjoyed my stay here.. I had the privacy I needed when needed yet having an affordable accommodation. Besides that, it is a great experience as it makes me really appreciate the space I have at home. I'd recommend for people to experience it too..
Good business hotel, in a new business district ”
Friendly staff. Good Priority member lounge on 24th floor, where checkin & checkout can be done. That place also serves breakfast, and some snacks and drinks throughout the day for members (which is chargeable unless the member is probably the highest category member in loyalty points). The pool is small, but functional. The maintenance is good. This hotel location is far removed from the more popular areas of central Hanoi - so it should be chosen only if people want to be in this area consciously. Great room. Comfortable bed. Great bathroom (with draw-up curtain dividing it from the room, with glass partition). TV viewable from bathtub. Recommended hotel.
Luxurious and comfortable”
After having stayed in a very remote area of Vietnam for 6 weeks, this hotel was heaven! The pillows were soft, the bath and shower were huge and they had a wide variety of food. Normally out of my price range, using Agoda is a must!
Nice hotel in all aspects except for location”
It was all good, if you want a peaceful mind and not meeting anyone outside of your business meetings. As it is far away from places, and there is nothing outside or near it to do. Other than that, it's a great hotel!
We've done a LOT of travelling. Rarely have we had this kind of sincerely warm, friendly service. Any and all requests were greeted with a sincere desire to be of service. Room was large, very clean. Excellent location if you want to jump into Hanoi's old quarter. We looked forward to the morning breakfast and the friendly greetings. We would happily stay here again
Most luxury hotel around in Hanoi city”
It was my first time to Vietnam and I am surprised to find sucjh as good hotel in Hanoi. It was quite far from the downtime and would takes around 30 minutes to reach the heart of the city where the famous tourist destination is located. Anyhow. it was a good hotel in overall and worthy for your price if you are looking for luxury stay with affordable price.
awesome hotel awesome breakfast”
hotel room is awesome. Everything new and clean. I stayed at the 21 floor suite with a good view of Hanoi new district. The only inconvenience for this hotel is that there's no restaurant or convenient store around.
the best hotel for a comfortable stay in hanoi”
i have been going to hanoi for a long time (years) and this is truly an excellent hotel, value for for money, true new 5 star property. i inyend using this hotel for all my and all our company execs for long time in the future. its not in the old qtr. but not far and about 4-5 $ gets you to any point of interest or the centre. if you like quality with value.. look no further.
Very nice hotel. The staff is very helpful and friendly
Clean big room, good service”
Not so many things to do but love the view and the staff is nice
clean & helpful staff
value for money business hotel”
Clean room and comfortable bed. About 10km far from center.