"The stay is pleasant and will continue to stay here in my next trip."
Location rating score
Free Wi-Fi in all rooms!
|Value for money||8.0|
|Distance to city center||10.00 Km|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||12.7 km|
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Hyatt Regency West Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 41 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hyatt Regency West Hanoi has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.
Hyatt Regency West Hanoi does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Room was clean when we arrived and kept clean by a good clea."
December 13, 2019
"Friendly service especially the team working at Club lounge."
June 1, 2019
"The staff are very attentive and know their customers well."
June 1, 2019
Located in Nam Tu Liem district, Hanoi’s new business district, near major sporting and convention venues, Hyatt Regency West Hanoi offers a peaceful urban oasis with 519 modern rooms where business travelers and leisure guests can enjoy seamless and relaxing experiences. Hyatt Regency West Hanoi has undergone an extensive renovation throughout all guestrooms, public areas, event and meeting spaces, and culinary venues as well as a redesign of its tranquil landscaped garden, now featuring a waterfall. Spanning two towers, the hotel’s 519 guestrooms, including 114 spacious suites and 129 long-stay rooms, provide guests with a bright, stylish urban retreat. The refreshed interiors feature a contemporary palette with natural wood and marble accents, coupled with modern facilities and floor-to-ceiling windows that allow in natural light and impressive views. For guests looking to unwind after a busy day, the sky bar beckons with its relaxed atmosphere and spacious outdoor terrace, where guests can enjoy signature cocktails and panoramic city views. The hotel’s main restaurant, Market Café, offers a vibrant dining experience with its lively open kitchens and separate sections showcasing different types of local and international cuisine, from fresh seafood to Vietnamese fare. An outdoor swimming pool, 24-hour fitness center and luxurious spa provide ample options for guests to relax and re-energize during their stay. The hotel’s tranquil ambiance together with its modern accommodation, dynamic dining venues and elevated event spaces will ensure guests have a relaxing time when they stay, dine and meet at Hyatt Regency West Hanoi.
"In gerneral the stay is pleasant and will continue patronize..."
December 19, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 6 year(s).
|Guest's age||Extra bed|
Children 6-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Hyatt Regency West Hanoi
Hoan Kiem District
Show reviews that mention
the best hotel for a comfortable stay in hanoi”
i have been going to hanoi for a long time (years) and this is truly an excellent hotel, value for for money, true new 5 star property. i inyend using this hotel for all my and all our company execs for long time in the future. its not in the old qtr. but not far and about 4-5 $ gets you to any point of interest or the centre. if you like quality with value.. look no further.
Most luxury hotel around in Hanoi city”
It was my first time to Vietnam and I am surprised to find sucjh as good hotel in Hanoi. It was quite far from the downtime and would takes around 30 minutes to reach the heart of the city where the famous tourist destination is located. Anyhow. it was a good hotel in overall and worthy for your price if you are looking for luxury stay with affordable price.
awesome hotel awesome breakfast”
hotel room is awesome. Everything new and clean. I stayed at the 21 floor suite with a good view of Hanoi new district. The only inconvenience for this hotel is that there's no restaurant or convenient store around.
Good business hotel, in a new business district ”
Friendly staff. Good Priority member lounge on 24th floor, where checkin & checkout can be done. That place also serves breakfast, and some snacks and drinks throughout the day for members (which is chargeable unless the member is probably the highest category member in loyalty points). The pool is small, but functional. The maintenance is good. This hotel location is far removed from the more popular areas of central Hanoi - so it should be chosen only if people want to be in this area consciously. Great room. Comfortable bed. Great bathroom (with draw-up curtain dividing it from the room, with glass partition). TV viewable from bathtub. Recommended hotel.
newest hotel in hanoi. ”
the king size bed is very comfortable. the location is not good but can easily access the stadium and shopping mall. very clean and the newest hotel in hanoi.
Great hotel but far from the city!”
The Crowne Plaza West Hanoi is a good business hotel. It's features and exec lounge package is great for evening drinks where custmer are able to help themsleves to a variety of beers, wines, spirits etc... suring the hours of 5-7pm. The rooms are spacious and modern with large bathrooms to match. The swimming pool is large. The location of the hotel is not great in terms of locality to the city centre (30mins taxi ride
A one time bad service experience”
I was extremely disappointed by the late night shift staff not apologizing for their mistake. This incident happened at 11pm. We were called down from our rooms to the lobby and was accused for not checking in a guess. This was not the case and no apology was made. Because of this in the future I will no longer stay at Crowne Plaza West Hanoi Hotel.
Standard chain hotel serving business travelers”
The hotel was very large, with several tour groups and business events when we were there. These are obviously the target groups for this hotel, outside of the central district in Hanoi The extra charge for internet access here was pretty disappointing...it was expensive and the connection was slow on top of a relatively high charge! Also, since our room did not include breakfast, we found the breakfast buffet to be overpriced, especially since by the time we went, the options were limited and the staff was focused on setting up for the next event, and not on serving us! But the standard room features were good, and we selected it based based the location since we were visiting residents and not being tourists, so the hotel met our needs. But if you are just visiting Hanoi as a tourist, this is not the place for you!
Luxurious and comfortable”
After having stayed in a very remote area of Vietnam for 6 weeks, this hotel was heaven! The pillows were soft, the bath and shower were huge and they had a wide variety of food. Normally out of my price range, using Agoda is a must!
It was my first time in Hanoi so I choose a hotel that was quite central and respectable and tihis hotel was. Plenty of close restaurants places to buy souvenirs etc ... The rooms are very clean and the hotel has a well equipped restaurant and gym. A pleasant stay.
One of the best hotel in Hanoi so far.It's new.The room is really nice and very comfortable.Worth for your money but a bit far from town.
Comfortable room and friendly service”
Friendly service especially the team working at Club lounge. The staff are very attentive and know their customers well. The club lounge is very good business meeting. The room is clean and facility is well maintained. I like the location as it is less high rise and quiet. There is a nearby Supermarket Vinmart and an local eating place for those want to try the local cuisine. The stay is pleasant and will continue to stay here in my next trip.
Dear Lionel, Warmest greetings from Crowne Plaza West Hanoi. Thank you a lot for spending time writing this great review. We appreciate that you enjoyed our location, we are indeed often told that our hotel provides a comfortable and refreshing oasis from the hustle and bustle of the city. Again, thank you for your kind words and look forward to welcoming you again. Best regards, Crowne Plaza West Hanoi
Nice location, clean, would stay again.”
we booked a triple room split into a king bed and a single. the room size was so small we barely had enough room to walk around each other without someone making way by jumping on the bed. the pros of this hotel is the cleanliness, location (near mrt station) and reasonable price for what you get. we didn't like having to pay sgd a night for slow wifi access in our room and also the toilet in our room and a friends room in the same hotel did not have a ventilation fan at all. must try the massage chair near the pool on level sgd for 8 minutes of heaven.
Very comfortable very friendly hospitable staff”
This was a wonderful stay and I shall return as often I come to Hanoi. The special 24th floor is a wonderful innovation.
Cheap as chips for a 5*”
ok the service is not 5* but the staff was very tentative and willing to assist - they just need a bit more practice – given time it will be. the front desk spoke perfect english and mandarin and was really helpful. a great restaurant and rooms. the spa was also excellent. yes it is 30 mins from the center but to be honest – after a day wondering the streets, we welcomed the peace and tranquility away from the hustle and bustle which this hotel provided. recommended
Brand New Hotel ”
Great Location, Great Hotel, nothing to complaint, except if wifi can be free of charge it will be a better deal
New Hotel far outside Hanoi center ”
We stayed only for one night at this hotel and I was not aware that this hotel is far outside the center of Hanoi. It took us 30minutes ride by taxi to go to Hoan Kiem District and 8 dollars each trip. Because at this area there are just nothing to see, shop or eat due to its location in the "new Hanoi City center". This hotel is brand new, and at the time we were there the swimming pool was not finished yet, and the finishing of the hotel was not fully completed. The hotel staff are friendly and the buffet is reasonable in price and therefore is ordinary and nothing special. The room is well designed, but as mentioned before the finishing needs to be improved seriously for a 5 star hotel.
I enjoyed my stay here..”
I enjoyed my stay here.. I had the privacy I needed when needed yet having an affordable accommodation. Besides that, it is a great experience as it makes me really appreciate the space I have at home. I'd recommend for people to experience it too..
I think that this hotel is safty and comfortable.Only one it is troublesome!As I have to start early in the morning,I asked hotel house keeper wake-up-call! But he forgot my promise! My husband called me and so I could get up!
Quality facility with excellent lobby and cleaning staff”
Breakfast was included but the warm food set out for grabs was cold...still cold but better on Saturday. Saturday breakfast service staff substantially reduced, so no coffee service and the self-serve coffee was out when we arrived and out (still or again?) later. Check-in staff were excellent, with clear English and prompt solutions to any issues. Room was clean when we arrived and kept clean by a good cleaning service.