Crowne Plaza West Hanoi
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Crowne Plaza West Hanoi

36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, My Dinh, Hanoi, Vietnam, 10000
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Club King Bed - View Crowne Plaza West Hanoi
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    Interior view Crowne Plaza West Hanoi
    Interior view Crowne Plaza West Hanoi
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    Exterior view Crowne Plaza West Hanoi

    Crowne Plaza West Hanoi Reviews

    8.0
    Excellent
    /10
    (208 reviews)See what guests said
    8.8
    Excellent

    "Room was clean when we arrived and kept clean by a good clea..."

    Gerald

    -

    February 3, 2018

    8.7
    Excellent cleanliness
    Recommended by 97% of guests

    Things you’ll love about Crowne Plaza West Hanoi

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Good
    Location
    6.7
    See map
    Popular
    Nearby
  • Vietnam Museum of Ethnology3.66 km
  • One Pillar Pagoda6.89 km
  • Ho Chi Minh Mausoleum7.1 km
  • Temple of Literature7.12 km
  • Vietnam Fine Arts Museum7.22 km
  • West Lake7.6 km
  • Hoa Lo Prison8.19 km
  • St. Joseph's Cathedral (Nha Tho Lon)8.48 km
  • Old Quarter8.62 km
  • Hoan Kiem Lake8.79 km
  • 5 travelers are looking at this property right now

    Book now before it's too late!

    Value for money7.9
    Distance to city center10.00 Km
    Location rating6.7
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport12.7 km

    Rooms available at Crowne Plaza West Hanoi

    8.2
    Excellent
    Room comfort & quality
    1 King Premier Non-Smoking
    1 King Premier Non-Smoking
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Bed
    Deluxe Twin Bed
    ...
    • Room size: 25 m²/269 ft²
    • Street view
    • 2 single beds
    Enter dates to see prices
    1 King Club Non-Smoking
    1 King Club Non-Smoking
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    1 King Deluxe Non-smoking
    1 King Deluxe Non-smoking
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club King Room - Smoking
    Club King Room - Smoking
    ...
    • Room size: 34 m²/366 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Club King Bed
    Club King Bed
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Premier
    Twin Premier
    ...
    • Room size: 25 m²/269 ft²
    • Separate shower/bathtub
    • 2 single beds
    Enter dates to see prices
    Premier King Bed
    Premier King Bed
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    2 Single Deluxe Non-Smoking
    2 Single Deluxe Non-Smoking
    ...
    • Room size: 34 m²/366 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Have a question for Crowne Plaza West Hanoi?

    What people love about Crowne Plaza West Hanoi

    • 9.2
      Exceptional
      Staff 

      "As usual, the service is great and staff are friendly and attentive."

      Lionel

      |

      November 15, 2018

    • 9.2
      Exceptional

      "I will come back again next time."

      Lionel

      |

      November 15, 2018

    • 8.0
      Very good
      Staff 

      "The staffs are friendly and attentive especially in the club floor."

      Lionel

      |

      December 19, 2017

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    More about Crowne Plaza West Hanoi

    More about Crowne Plaza West Hanoi

    9.2
    Exceptional

    "Overall stay is very comfortable."

    Lionel

    |

    November 15, 2018

    An overview

    Show less

    What they offer

    7.2
    Very good

    "Nice pool."

    Loan

    |

    February 13, 2017

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Good Morning Restaurant Hanoi
    1.5 km Vietnamese
    Song Duong Restaurant
    3.5 km Vietnamese
    Thanh Huong
    3.5 km Vietnamese
    American cuisine
    American cuisine
    Vpresso Coffee shop
    1.8 km American
    Brickhouse Bar & Restaurant
    3.9 km American, Fusion, Italian
    Healthy Corner
    4.3 km American, Healthy
    Asian cuisine
    Asian cuisine
    Lackah Restaurant
    530 m Asian, Southwestern, Vietnamese
    37th Street
    1.8 km Asian, Vietnamese
    JW Cafe
    2.8 km Asian, Chinese, Gluten Free

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Crowne Plaza West Hanoi from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (208)Booking.com Reviews (69)
    8.0
    /
    10
    Cleanliness8.7
    Facilities8.0
    Location6.7
    Room comfort and quality8.2
    Service8.4
    Value for money7.9
    All languages
    All guests (208)
    All room types

    Show reviews that mention 

    Showing 147 verified guest comments
    12345
    8.0
    Excellent
    Lionel from Singapore
    Business traveler
    Club King Bed
    Stayed 4 nights in December 2017

    The stay is comfortable. ”

    The staffs are friendly and attentive especially in the club floor. Though there is some unforeseen situation, but the staff tried to make my stay as comfortable as possible. In gerneral the stay is pleasant and will continue patronize again,

    Reviewed December 19, 2017

    Dear Lionel, Warmly greeting from Crowne Plaza West Hanoi, We really appriciate your feedback, that is somthing that our staffs really take great pride in. If you do not mind, please send some minute to give us a review on TripAdvisor as well. Thank you very much and I hope that our hotel can wellcome you for next time in Hanoi

    Responded December 21, 2017
    Crowne Plaza West Hanoi
    8.0
    Excellent
    HISAKO from Japan
    Business traveler
    Deluxe King Bed
    Stayed 2 nights in January 2014

    Refresh”

    stuff service , room cleanliness,wide window

    I think that this hotel is safty and comfortable.Only one it is troublesome!As I have to start early in the morning,I asked hotel house keeper wake-up-call! But he forgot my promise! My husband called me and so I could get up!

    Reviewed February 04, 2014
    8.3
    Excellent
    Julia from Australia
    Family with young children
    Deluxe
    Stayed 2 nights in March 2013

    Very nice stay”

    Comfortable large room, King size bed which was super king, large clean bathroom,

    Our stay was went very well. No problems apart from slow internet. The checking in was a little slow, however the staff are very friendly. We were there for a football tournament, and the staff did offer different locations for breakfast, as the main location was swamped with junior football players.

    Reviewed April 11, 2013
    9.3
    Exceptional
    Sam from United Kingdom
    Couple
    Stayed 1 night in October 2011

    Cheap as chips for a 5*”

    New

    ok the service is not 5* but the staff was very tentative and willing to assist - they just need a bit more practice – given time it will be. the front desk spoke perfect english and mandarin and was really helpful. a great restaurant and rooms. the spa was also excellent. yes it is 30 mins from the center but to be honest – after a day wondering the streets, we welcomed the peace and tranquility away from the hustle and bustle which this hotel provided. recommended

    Reviewed October 24, 2011
    9.2
    Exceptional
    Lionel from Singapore
    Business traveler
    1 King Club Non-Smoking
    Stayed 4 nights in October 2018

    The stay is pleasant and staff are very attentive and helpful. ”

    Overall stay is very comfortable. As usual, the service is great and staff are friendly and attentive. I will come back again next time.

    Reviewed November 15, 2018
    8.8
    Excellent
    Gerald from United States
    Couple
    1 King Deluxe Non-smoking
    Stayed 1 night in February 2018

    Quality facility with excellent lobby and cleaning staff”

    Breakfast was included but the warm food set out for grabs was cold...still cold but better on Saturday. Saturday breakfast service staff substantially reduced, so no coffee service and the self-serve coffee was out when we arrived and out (still or again?) later. Check-in staff were excellent, with clear English and prompt solutions to any issues. Room was clean when we arrived and kept clean by a good cleaning service.

    Reviewed February 03, 2018
    10.0
    Exceptional
    Mohamad from Malaysia
    Business traveler
    Deluxe Twin Bed
    Stayed 2 nights in April 2015

    I enjoyed my stay here..”

    location, size, facilities

    I enjoyed my stay here.. I had the privacy I needed when needed yet having an affordable accommodation. Besides that, it is a great experience as it makes me really appreciate the space I have at home. I'd recommend for people to experience it too..

    Reviewed April 23, 2015
    8.0
    Excellent
    Pritam from India
    Business traveler
    Deluxe
    Stayed 1 night in June 2014

    Good business hotel, in a new business district ”

    Service, Location (for people who have work in that region), Comfort

    Friendly staff. Good Priority member lounge on 24th floor, where checkin & checkout can be done. That place also serves breakfast, and some snacks and drinks throughout the day for members (which is chargeable unless the member is probably the highest category member in loyalty points). The pool is small, but functional. The maintenance is good. This hotel location is far removed from the more popular areas of central Hanoi - so it should be chosen only if people want to be in this area consciously. Great room. Comfortable bed. Great bathroom (with draw-up curtain dividing it from the room, with glass partition). TV viewable from bathtub. Recommended hotel.

    Reviewed June 11, 2014
    8.7
    Excellent
    Jessica from Australia
    Solo traveler
    1 King Premier Non-Smoking
    Stayed 1 night in April 2013

    Luxurious and comfortable”

    The pillows were super soft, the bathroom was amazing and the food was great

    After having stayed in a very remote area of Vietnam for 6 weeks, this hotel was heaven! The pillows were soft, the bath and shower were huge and they had a wide variety of food. Normally out of my price range, using Agoda is a must!

    Reviewed February 23, 2014
    6.3
    Good
    Johnson from Thailand
    Business traveler
    Premier King Bed
    Stayed 2 nights in November 2013

    Nice hotel in all aspects except for location”

    Good room, excellent food, friendly staff

    It was all good, if you want a peaceful mind and not meeting anyone outside of your business meetings. As it is far away from places, and there is nothing outside or near it to do. Other than that, it's a great hotel!

    Reviewed November 12, 2013
    8.0
    Excellent
    CHANDRAJIT from Singapore
    Couple
    Stayed 2 nights in September 2012

    Excellent Hotel”

    good unobstructed view, nice staff, freindly

    We've done a LOT of travelling. Rarely have we had this kind of sincerely warm, friendly service. Any and all requests were greeted with a sincere desire to be of service. Room was large, very clean. Excellent location if you want to jump into Hanoi's old quarter. We looked forward to the morning breakfast and the friendly greetings. We would happily stay here again

    Reviewed January 05, 2013
    8.3
    Excellent
    Arren from Malaysia
    Business traveler
    Stayed 2 nights in November 2012

    Most luxury hotel around in Hanoi city”

    The new facilities, friendly staff, and good bed

    It was my first time to Vietnam and I am surprised to find sucjh as good hotel in Hanoi. It was quite far from the downtime and would takes around 30 minutes to reach the heart of the city where the famous tourist destination is located. Anyhow. it was a good hotel in overall and worthy for your price if you are looking for luxury stay with affordable price.

    Reviewed November 12, 2012
    9.3
    Exceptional
    Ryan from Taiwan
    Solo traveler
    Stayed 1 night in October 2012

    awesome hotel awesome breakfast”

    very good hotel very good breakfast

    hotel room is awesome. Everything new and clean. I stayed at the 21 floor suite with a good view of Hanoi new district. The only inconvenience for this hotel is that there's no restaurant or convenient store around.

    Reviewed November 03, 2012
    9.3
    Exceptional
    Bipan from India
    Couple
    Stayed 2 nights in January 2012

    the best hotel for a comfortable stay in hanoi”

    new, clean, well appointed and serviced, quality, good food, super friendly staff

    i have been going to hanoi for a long time (years) and this is truly an excellent hotel, value for for money, true new 5 star property. i inyend using this hotel for all my and all our company execs for long time in the future. its not in the old qtr. but not far and about 4-5 $ gets you to any point of interest or the centre. if you like quality with value.. look no further.

    Reviewed January 24, 2012
    10.0
    Exceptional
    Ben from United States
    Business traveler
    1 King Club Non-Smoking
    Stayed 7 nights in November 2016

    Excellent Hotel”

    Outstanding Hotel!

    Reviewed November 15, 2016
    10.0
    Exceptional
    Ben from United States
    Business traveler
    Stayed 3 nights in August 2016

    Excellent”

    Very nice hotel. The staff is very helpful and friendly

    Reviewed August 11, 2016
    8.0
    Excellent
    Tiparad from Thailand
    Family with young children
    Deluxe
    Stayed 2 nights in August 2016

    Clean big room, good service”

    Not so many things to do but love the view and the staff is nice

    Reviewed August 04, 2016
    8.0
    Excellent
    Hasnia from Singapore
    Business traveler
    Deluxe King Bed
    Stayed 2 nights in June 2016

    nice hotel”

    clean & helpful staff

    Reviewed July 01, 2016
    8.0
    Excellent
    Jiezhi from Singapore
    Business traveler
    Deluxe
    Stayed 1 night in May 2013

    value for money business hotel”

    Good amenities, peaceful surrounding and a nice vibe
    Reviewed June 04, 2013
    8.3
    Excellent
    Nguyen from Vietnam
    Couple
    1 King Deluxe Non-smoking
    Stayed 1 night in May 2013

    Nice room”

    Clean room

    Clean room and comfortable bed. About 10km far from center.

    Reviewed May 11, 2013
    12345
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    • Vietnam Museum of Ethnology