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The stay is comfortable. ”
The staffs are friendly and attentive especially in the club floor. Though there is some unforeseen situation, but the staff tried to make my stay as comfortable as possible. In gerneral the stay is pleasant and will continue patronize again,
Dear Lionel, Warmly greeting from Crowne Plaza West Hanoi, We really appriciate your feedback, that is somthing that our staffs really take great pride in. If you do not mind, please send some minute to give us a review on TripAdvisor as well. Thank you very much and I hope that our hotel can wellcome you for next time in Hanoi
I think that this hotel is safty and comfortable.Only one it is troublesome!As I have to start early in the morning,I asked hotel house keeper wake-up-call! But he forgot my promise! My husband called me and so I could get up!
Very nice stay”
Our stay was went very well. No problems apart from slow internet. The checking in was a little slow, however the staff are very friendly. We were there for a football tournament, and the staff did offer different locations for breakfast, as the main location was swamped with junior football players.
Cheap as chips for a 5*”
ok the service is not 5* but the staff was very tentative and willing to assist - they just need a bit more practice – given time it will be. the front desk spoke perfect english and mandarin and was really helpful. a great restaurant and rooms. the spa was also excellent. yes it is 30 mins from the center but to be honest – after a day wondering the streets, we welcomed the peace and tranquility away from the hustle and bustle which this hotel provided. recommended
The stay is pleasant and staff are very attentive and helpful. ”
Overall stay is very comfortable. As usual, the service is great and staff are friendly and attentive. I will come back again next time.
Quality facility with excellent lobby and cleaning staff”
Breakfast was included but the warm food set out for grabs was cold...still cold but better on Saturday. Saturday breakfast service staff substantially reduced, so no coffee service and the self-serve coffee was out when we arrived and out (still or again?) later. Check-in staff were excellent, with clear English and prompt solutions to any issues. Room was clean when we arrived and kept clean by a good cleaning service.
I enjoyed my stay here..”
I enjoyed my stay here.. I had the privacy I needed when needed yet having an affordable accommodation. Besides that, it is a great experience as it makes me really appreciate the space I have at home. I'd recommend for people to experience it too..
Good business hotel, in a new business district ”
Friendly staff. Good Priority member lounge on 24th floor, where checkin & checkout can be done. That place also serves breakfast, and some snacks and drinks throughout the day for members (which is chargeable unless the member is probably the highest category member in loyalty points). The pool is small, but functional. The maintenance is good. This hotel location is far removed from the more popular areas of central Hanoi - so it should be chosen only if people want to be in this area consciously. Great room. Comfortable bed. Great bathroom (with draw-up curtain dividing it from the room, with glass partition). TV viewable from bathtub. Recommended hotel.
Luxurious and comfortable”
After having stayed in a very remote area of Vietnam for 6 weeks, this hotel was heaven! The pillows were soft, the bath and shower were huge and they had a wide variety of food. Normally out of my price range, using Agoda is a must!
Nice hotel in all aspects except for location”
It was all good, if you want a peaceful mind and not meeting anyone outside of your business meetings. As it is far away from places, and there is nothing outside or near it to do. Other than that, it's a great hotel!
We've done a LOT of travelling. Rarely have we had this kind of sincerely warm, friendly service. Any and all requests were greeted with a sincere desire to be of service. Room was large, very clean. Excellent location if you want to jump into Hanoi's old quarter. We looked forward to the morning breakfast and the friendly greetings. We would happily stay here again
Most luxury hotel around in Hanoi city”
It was my first time to Vietnam and I am surprised to find sucjh as good hotel in Hanoi. It was quite far from the downtime and would takes around 30 minutes to reach the heart of the city where the famous tourist destination is located. Anyhow. it was a good hotel in overall and worthy for your price if you are looking for luxury stay with affordable price.
awesome hotel awesome breakfast”
hotel room is awesome. Everything new and clean. I stayed at the 21 floor suite with a good view of Hanoi new district. The only inconvenience for this hotel is that there's no restaurant or convenient store around.
the best hotel for a comfortable stay in hanoi”
i have been going to hanoi for a long time (years) and this is truly an excellent hotel, value for for money, true new 5 star property. i inyend using this hotel for all my and all our company execs for long time in the future. its not in the old qtr. but not far and about 4-5 $ gets you to any point of interest or the centre. if you like quality with value.. look no further.
Very nice hotel. The staff is very helpful and friendly
Clean big room, good service”
Not so many things to do but love the view and the staff is nice
clean & helpful staff
value for money business hotel”
Clean room and comfortable bed. About 10km far from center.
Great location to the customer place. Very clean and friendly staff. But, the bar should open later than 12.
Fabulous hotel, great service. Big rooms”
New hotel, everything clean and new. Hotel is 20 mins from city centre but taxis cheap - about $3 US approx to get in. Supermarket opposite. Great business centre. Friendly staff
Nice hotel, but too far from city”
Nice relaxing stay, but too far from the city area. Cemetery in a field nearby clearly visible from my window was not a very good feeling. But the room was very spacious and clean. Staff was friendly but spoke poor english. The pool looked good but it was March (winter season) which was too cold for a swim. Overall, I would rather stay in a hotel in the old quarter.
Great hotel. price & service but far from city.”
My heading says it all. 5 star facilities, rooms and amenities and service without the hefty price tag. The only real issue is it is soooo far away isolated from the downtown cafes, shopping, sights and sounds of local Vietnam scene.
Nice hotel but far from old quater”
Hotel facility was good enough, but location is too far from city center. It takes around 20 min from old quarter. Near the hotel, there is only 1 supermarket, nothing to see at all. Quiet area and Food is great. Except location, everything is fine.
A one time bad service experience”
I was extremely disappointed by the late night shift staff not apologizing for their mistake. This incident happened at 11pm. We were called down from our rooms to the lobby and was accused for not checking in a guess. This was not the case and no apology was made. Because of this in the future I will no longer stay at Crowne Plaza West Hanoi Hotel.
It was my first time in Hanoi so I choose a hotel that was quite central and respectable and tihis hotel was. Plenty of close restaurants places to buy souvenirs etc ... The rooms are very clean and the hotel has a well equipped restaurant and gym. A pleasant stay.
Great hotel but far from the city!”
The Crowne Plaza West Hanoi is a good business hotel. It's features and exec lounge package is great for evening drinks where custmer are able to help themsleves to a variety of beers, wines, spirits etc... suring the hours of 5-7pm. The rooms are spacious and modern with large bathrooms to match. The swimming pool is large. The location of the hotel is not great in terms of locality to the city centre (30mins taxi ride
Standard chain hotel serving business travelers”
The hotel was very large, with several tour groups and business events when we were there. These are obviously the target groups for this hotel, outside of the central district in Hanoi The extra charge for internet access here was pretty disappointing...it was expensive and the connection was slow on top of a relatively high charge! Also, since our room did not include breakfast, we found the breakfast buffet to be overpriced, especially since by the time we went, the options were limited and the staff was focused on setting up for the next event, and not on serving us! But the standard room features were good, and we selected it based based the location since we were visiting residents and not being tourists, so the hotel met our needs. But if you are just visiting Hanoi as a tourist, this is not the place for you!
Nice location, clean, would stay again.”
we booked a triple room split into a king bed and a single. the room size was so small we barely had enough room to walk around each other without someone making way by jumping on the bed. the pros of this hotel is the cleanliness, location (near mrt station) and reasonable price for what you get. we didn't like having to pay sgd a night for slow wifi access in our room and also the toilet in our room and a friends room in the same hotel did not have a ventilation fan at all. must try the massage chair near the pool on level sgd for 8 minutes of heaven.
Hotel with very good service”
the hotel is very new, comfortable and yet a bit far from the main tourist area. the area seems to be a newly developed area, with lots of building sites around. you have to travel by taxi from one point to another. staff are all very experience, well trained and helpful. hotel room is big, comfortable and with hundred of tv channels to choose from. however, you have to pay for the wi-fi or internet connection.
New Hotel far outside Hanoi center ”
We stayed only for one night at this hotel and I was not aware that this hotel is far outside the center of Hanoi. It took us 30minutes ride by taxi to go to Hoan Kiem District and 8 dollars each trip. Because at this area there are just nothing to see, shop or eat due to its location in the "new Hanoi City center". This hotel is brand new, and at the time we were there the swimming pool was not finished yet, and the finishing of the hotel was not fully completed. The hotel staff are friendly and the buffet is reasonable in price and therefore is ordinary and nothing special. The room is well designed, but as mentioned before the finishing needs to be improved seriously for a 5 star hotel.
Staff is friendly and helpful. A distant to city, no food chain or shops near the hotel. Hotel food satisfaction.
Good place for business travellers”
It's a good place if you decide to stay out of town where is all the noise is. Dining is good. Service is average. They could improve better in reception service.
good room ”
This is the good hotel . We enjoy very much .
Not a bad hotel !”
Nice staff from front desk.!”
comfortable and location are convenience. Good service from front desk receptionist, Check in at 8:30pm and still have Bffet and meal in the restanurant.
good hotel but far from downtown”
clean, good restaurant, near some business, so good hotel but far from downtown
in new business area,but far from down town”
Overall are good except breakfast that need to improve.
Nice hotel, close to the airport”
A lovely hotel with nice and big room ”
very pleasant to stay. I love the breakfast buffet where you can eat indoor or outdoor.
Friendly and kind staffs. Good job
Close to Expo Area”
Close to Expo very convinient with all the things what one needs when attending an Expo
Crowne Plaza West Hanoi Hotel”
HYFL great hotel ”
Awesome Hotel - area needs to be developed”
Great rooms; near a minimart; near restaurants
Good Hotel near Football stadium”
Amazing hotel. Great value. Buffets were delicious”
We loved our stay. Fantastic Accommodation. Only downside was the location. About a $15 cab ride to main shopping areas.
Great Stay and very friendly for business travelle”
It was a great stay, I was there for a conference and the staff were very friendly and very attentive to your needs. The food was great, no complain there - many selections and fresh.
As usual, top class”
Good value business stay in JKT”
Access to meeting venues and airport and good value for money.
business area. nothing to comment much”
Very comfortable very friendly hospitable staff”
This was a wonderful stay and I shall return as often I come to Hanoi. The special 24th floor is a wonderful innovation.
Brand New Hotel ”
Great Location, Great Hotel, nothing to complaint, except if wifi can be free of charge it will be a better deal
great service, good location”
This is a fantastic hotel. The rooms are new clean and large. The service is great. The breakfast is top notch.
very good 5 star hotel”
this hotel is truely 5 star. Awesome room design, good breakfast, good swimming pool. Super new!
newest hotel in hanoi. ”
the king size bed is very comfortable. the location is not good but can easily access the stadium and shopping mall. very clean and the newest hotel in hanoi.
Wonderful Hotel with personal touch ”
The room was beautiful and hotel well located. All staffs are very friendly and helpful.
One of the best hotel in Hanoi so far.It's new.The room is really nice and very comfortable.Worth for your money but a bit far from town.
Lovely hotel and service with a smile”
Great customer service and excellent hotel...
Beautiful hotel, attentive, friendly staff”
Really enjoyable stay in a nicely presented new hotel.
Comfortable room and friendly service”
Friendly service especially the team working at Club lounge. The staff are very attentive and know their customers well. The club lounge is very good business meeting. The room is clean and facility is well maintained. I like the location as it is less high rise and quiet. There is a nearby Supermarket Vinmart and an local eating place for those want to try the local cuisine. The stay is pleasant and will continue to stay here in my next trip.
Room was ok...facilities was ok ..but bad location and nothing much u can do in this hotel location..
Large room, far from city center”
Location is rather far from city center and all the tourist attractions. Wouldn't recommend for travellers. Other than that rooms are okay. Nice pool. Quiet area.
Warm and friendly staff”
The Hotel is very clean, the staffs are extremely helpful and polite. Breakfast has a wide spread. Location is about 30 minutes from Old town.
The bathroom air vent was out of order. Would have been nice to have it fix before letting us in.
Hotel Manager is terrrible”