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Hyatt Regency West Hanoi
Hyatt Regency West Hanoi
Hyatt Regency West Hanoi
Hyatt Regency West Hanoi
Hyatt Regency West Hanoi
Hyatt Regency West Hanoi
Hyatt Regency West Hanoi

Removed from saved list

8.1

Excellent

297 reviews

297 reviews

Housekeeping6
Breakfast2
View1
See map

6.9

Good

Location rating score

Parking
FREE
Popular landmarks
Vietnam Museum of Ethnology 3.6 km
One Pillar Pagoda 6.9 km
Temple of Literature & National University 7.0 km
Ho Chi Minh Mausoleum 7.0 km
Presidential Palace Historical Site 7.1 km
Vietnam Military History Museum 7.5 km
Hoa Lo Prison 8.2 km
St. Joseph's Cathedral 8.5 km
Old Quarter 8.7 km
Vietnamese Women's Museum 8.8 km
Nearby landmarks
Vm+CT 300 m
V+ c-4 ngõ 63 lê đức thọ md2 320 m
Vm+ A12-BT1 lưu hữu phước 510 m
Vm+ c3-2 chung cư c3 MD1 540 m
Vm+ 86/20 mỹ đình 670 m
Vm+ 19 nguyễn cơ thạch 690 m
Bệnh viện Thể thao Việt Nam 790 m
V+ n4a5 mĩ dình 820 m
Vm+ 44 nguyễn hoàng 830 m
My Dinh National Stadium 890 m

Hyatt Regency West Hanoi

36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Mỹ Đình, Hanoi, Vietnam, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mỹ Đình part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Airport transfer

Air conditioning

Blackout curtains

Restaurants

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]

Facilities

Pets allowed

Car park

Shuttle service

Free Wi-Fi in all rooms!

Spa

Swimming pool [outdoor]

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Hanoi every 15 minutes on Agoda.com
Value for money8.0
Distance to city center10.00 Km
Location rating6.9
Nearest airportGia Lam Airport (NULL)
Distance to airport12.7 km

Rooms available at Hyatt Regency West Hanoi

Excellent
Room comfort & quality

8.3

2 Bedrm Suite Ktch
...
  • Room size: 92 m²/990 ft²
  • City view
  • 2 king beds
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Rgncy Suite King Kingtch
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
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1 King Deluxe
...
  • Room size: 34 m²/366 ft²
  • Outdoor view
  • 1 king bed
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1 King Bed Kitchen Deluxe
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 1 king bed
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3 Bedrm Suite Ktch
...
  • Room size: 133 m²/1432 ft²
  • City view
  • 3 king beds
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2 TW CLUB ACCESS
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds
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1 King Bed Kitchenette
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 king bed
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2 Twin Deluxe
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds
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Presidential Suite
...
  • Room size: 207 m²/2228 ft²
  • City view
  • 1 king bed
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Regency Suite King
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency West Hanoi?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

Is breakfast offered at Hyatt Regency West Hanoi?

Adults can enjoy breakfast offered with an additional charge of 21 USD if not included in the room rate.

What are my dining options at Hyatt Regency West Hanoi?

Hyatt Regency West Hanoi features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Hyatt Regency West Hanoi?

Hyatt Regency West Hanoi is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Hyatt Regency West Hanoi?

Hyatt Regency West Hanoi’s neighborhood is Mỹ Đình which includes popular restaurants such as The First Restaurant, Lackah Restaurant and Eurosian Coffee.

What popular shopping places are close to Hyatt Regency West Hanoi?

Located in the Mỹ Đình area, Hyatt Regency West Hanoi is close to great shopping choices like Heritage Space Ha Noi, Follow me Hanoi - Day Tours and The Garden Shopping Center.

What are popular attractions near Hyatt Regency West Hanoi?

Hyatt Regency West Hanoi is located in Mỹ Đình area, which is famous for attractions such as lina, Hanoi Museum and Sân Cây Đề.

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Explore the neighborhood

What people love about Hyatt Regency West Hanoi

  • 7.6

    Very good
    Cleanliness

    "Room was clean when we arrived and kept clean by a good clea."

    Kelvin

    |

    December 13, 2019

  • 8.4

    Excellent

    "Will definitely be back again."

    Foo

    |

    November 4, 2019

  • 8.8

    Excellent
    Cleanliness

    "Excellent staff, great breakfast, good location and very clean rooms."

    serji

    |

    August 15, 2019

Overall rating:

8.1

Excellent
297 reviews
Cleanliness
8.7
Facilities
8.1
Location
6.9
Read all reviews >
More about Hyatt Regency West Hanoi

More about Hyatt Regency West Hanoi

Hyatt Regency West Hanoi

Get excited for all the adventures in Hanoi with a stay at Hyatt Regency West Hanoi.
Enjoy all that Hyatt Regency West Hanoi has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Hanoi is made even more convenient with the taxi services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Hyatt Regency West Hanoi. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Hyatt Regency West Hanoi provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Hyatt Regency West Hanoi are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

A number of great dining options at the hotel assures that you'll always have convenient and delicious choices.


Around the property

Don't spend all your time inside while in Hanoi! A great museum trip can be had at Vietnam Museum of Ethnology located 3.6 km away, with local art that provides a sense of the region.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Breakfast

10 mentions

Housekeeping

10 mentions

Food & Dining

5 mentions

Swimming Pool

4 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Shuttle service

Available in all rooms

  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathroom phone
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Hypoallergenic
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Private bathroom
  • Radio
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shared bathroom
  • Shower
  • Sofa
  • Toiletries
Food and dining
Breakfast options
  • Asian
Restaurants on site

Lackah

  • Cuisine: Asian, International, Japanese
  • Menu: Buffet, A-la-carte

Little Korea

  • Cuisine: Korean
  • Menu: Buffet
Location
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Mỹ Đình, Hanoi, Vietnam, 10000
Good
Location

6.9

Airports

  • Gia Lam Airport (NULL)
    12.7 km 44 min drive
  • Noi Bai International Airport (HAN)
    21.6 km 43 min drive

Public transportation

  • Hanoi Railway Station
    7.6 km

Hospital or clinic

  • Bệnh viện Thể thao Việt Nam
    790 m

Shopping

  • Night Market
    8.6 km

Convenience store

  • Vinmart
    800 m

Cash withdrawal

  • ATM
    1.9 km
What's nearby

Popular landmarks

  • Vietnam Museum of Ethnology
    3.6 km
  • One Pillar Pagoda
    6.9 km
  • Temple of Literature & National University
    7.0 km
  • Ho Chi Minh Mausoleum
    7.0 km
  • Presidential Palace Historical Site
    7.1 km
  • Vietnam Military History Museum
    7.5 km
  • Hoa Lo Prison
    8.2 km
  • St. Joseph's Cathedral
    8.5 km
  • Old Quarter
    8.7 km
  • Vietnamese Women's Museum
    8.8 km

Nearby landmarks

  • Vm+CT
    300 m
  • V+ c-4 ngõ 63 lê đức thọ md2
    320 m
  • Vm+ A12-BT1 lưu hữu phước
    510 m
  • Vm+ c3-2 chung cư c3 MD1
    540 m
  • Vm+ 86/20 mỹ đình
    670 m
  • Vm+ 19 nguyễn cơ thạch
    690 m
  • Bệnh viện Thể thao Việt Nam
    790 m
  • V+ n4a5 mĩ dình
    820 m
  • Vm+ 44 nguyễn hoàng
    830 m
  • My Dinh National Stadium
    890 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until23:59
  • Check-out from11:00
  • Check-out until12:00

Getting around

  • Airport transfer fee41 USD
  • Distance from city center10.00 Km
  • Travel time to airport (minutes)29

Extras

  • Breakfast charge (unless included in room price)21 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants2
  • Room voltage220
  • Year property opened2011

Parking

  • Daily parking fee0 USD

Reviews of Hyatt Regency West Hanoi from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.7
Facilities8.1
Location6.9
Room comfort and quality8.3
Service8.5
Value for money8.0
High score for Hanoi
Rating
9+ Exceptional (32)
8-9 Excellent (35)
7-8 Very Good (49)
6-7 Good (22)
<6 Below Expectation (14)
Time of the year
Mar - May (32)
Jun - Aug (46)
Sep - Nov (44)
Dec - Feb (30)
All guests (237)
All languages

Show reviews that mention 

Showing 152 verified guest comments
12345
8.8
Excellent
Lionel from Singapore
Business traveler
Stayed 3 nights in May 2019

Comfortable room and friendly service”

Friendly service especially the team working at Club lounge. The staff are very attentive and know their customers well. The club lounge is very good business meeting. The room is clean and facility is well maintained. I like the location as it is less high rise and quiet. There is a nearby Supermarket Vinmart and an local eating place for those want to try the local cuisine. The stay is pleasant and will continue to stay here in my next trip.

Reviewed June 01, 2019

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Dear Lionel, Warmest greetings from Crowne Plaza West Hanoi. Thank you a lot for spending time writing this great review. We appreciate that you enjoyed our location, we are indeed often told that our hotel provides a comfortable and refreshing oasis from the hustle and bustle of the city. Again, thank you for your kind words and look forward to welcoming you again. Best regards, Crowne Plaza West Hanoi

Responded July 01, 2019
Hyatt Regency West Hanoi
8.8
Excellent
serji from United States
Business traveler
Stayed 1 night in August 2019

Great Hotel”

Excellent staff, great breakfast, good location and very clean rooms.

Reviewed August 15, 2019

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Dear serji, Great to hear the experience of your recent stay at Crowne Plaza West Hanoi. I am delighted to hear that our staff left you with such a memorable experience and I really appreciate your kind words. We are very proud of our entire team as without their commitment and dedication, we would not be as successful as we are today. Look forward to seeing you again soon. With kind regards, Tram Thai - Digital Marketing Executive

Responded August 21, 2019
Hyatt Regency West Hanoi
8.4
Excellent
Zhong from Australia
Business traveler
Stayed 4 nights in June 2019

All is good except for WiFi”

The stated complimentary WiFi appeared to be caveat-free proper WiFi. However, internet access is actually tiered to Free (512kbps) and Paid (3mbps). Complimentary WiFi stated in the booking is actually the free-for-all super-slow WiFi. First of all, this should’ve been stipulated clearly and secondly, how could a 5-star hotel provide 512kbps internet as a starter in 2019? This is no 2009.

Reviewed June 22, 2019

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Dear Zhong, Many thanks for your feedback. We sincerely apologize for your experience during your stay with us. It is a pity that you haven't informed us about the internet speed while with us, so we could fix it for you immediately. Rest assured that your comment is a motivation for us to improve the services and facilities in order to make your next visit much more enjoyable next time. Best Regards, Crowne Plaza West Hanoi

Responded July 01, 2019
Hyatt Regency West Hanoi
8.4
Excellent
Foo from Singapore
Business traveler
Stayed 5 nights in August 2019

First time staying! ”

Was comfortable and peaceful during stay. Breakfast was good and Staff were quite friendly. Will definitely be back again.

Reviewed November 04, 2019

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Dear Foo, We are so blown away by your review. It made our day here at Crowne Plaza West Hanoi. More than anything, we want to bring true hospitality to our guests and I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Again, thanks again for being a loyal customer and writing this awesome review. We look forward to welcoming you on your next trip. Kind Regards, Crowne Plaza West Hanoi

Responded December 16, 2019
Hyatt Regency West Hanoi
7.6
Very good
Kelvin from Singapore
Solo traveler
Stayed 2 nights in October 2019

Clean room”

Room was clean when we arrived and kept clean by a good clea...

Reviewed December 13, 2019

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Dear Mr. Kelvin, Thank you for choosing to stay with us and for your wonderful review. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guest during their stay. Rest assured that I will share your comments with our team. We are very happy that you have enjoyed your stay with us and we look forward to welcoming you back to our hotel. It is our honor to have you staying with us. Kind Regards, Crowne Plaza West Hanoi

Responded December 16, 2019
Hyatt Regency West Hanoi
9.3
Exceptional
Bipan from India
Couple
Stayed 2 nights in January 2012

the best hotel for a comfortable stay in hanoi”

new, clean, well appointed and serviced, quality, good food, super friendly staff

i have been going to hanoi for a long time (years) and this is truly an excellent hotel, value for for money, true new 5 star property. i inyend using this hotel for all my and all our company execs for long time in the future. its not in the old qtr. but not far and about 4-5 $ gets you to any point of interest or the centre. if you like quality with value.. look no further.

Reviewed January 24, 2012

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8.3
Excellent
Arren from Malaysia
Business traveler
Stayed 2 nights in November 2012

Most luxury hotel around in Hanoi city”

The new facilities, friendly staff, and good bed

It was my first time to Vietnam and I am surprised to find sucjh as good hotel in Hanoi. It was quite far from the downtime and would takes around 30 minutes to reach the heart of the city where the famous tourist destination is located. Anyhow. it was a good hotel in overall and worthy for your price if you are looking for luxury stay with affordable price.

Reviewed November 12, 2012

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9.3
Exceptional
Ryan from Taiwan
Solo traveler
Stayed 1 night in October 2012

awesome hotel awesome breakfast”

very good hotel very good breakfast

hotel room is awesome. Everything new and clean. I stayed at the 21 floor suite with a good view of Hanoi new district. The only inconvenience for this hotel is that there's no restaurant or convenient store around.

Reviewed November 03, 2012

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8.0
Excellent
Pritam from India
Business traveler
Stayed 1 night in June 2014

Good business hotel, in a new business district ”

Service, Location (for people who have work in that region), Comfort

Friendly staff. Good Priority member lounge on 24th floor, where checkin & checkout can be done. That place also serves breakfast, and some snacks and drinks throughout the day for members (which is chargeable unless the member is probably the highest category member in loyalty points). The pool is small, but functional. The maintenance is good. This hotel location is far removed from the more popular areas of central Hanoi - so it should be chosen only if people want to be in this area consciously. Great room. Comfortable bed. Great bathroom (with draw-up curtain dividing it from the room, with glass partition). TV viewable from bathtub. Recommended hotel.

Reviewed June 11, 2014

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9.0
Exceptional
Eun from South Korea
Business traveler
Stayed 1 night in August 2012

newest hotel in hanoi. ”

very comfortable.

the king size bed is very comfortable. the location is not good but can easily access the stadium and shopping mall. very clean and the newest hotel in hanoi.

Reviewed August 20, 2012

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6.7
Good
Steven from United Kingdom
Couple
Stayed 1 night in September 2012

Great hotel but far from the city!”

Clean, modern and great views

The Crowne Plaza West Hanoi is a good business hotel. It's features and exec lounge package is great for evening drinks where custmer are able to help themsleves to a variety of beers, wines, spirits etc... suring the hours of 5-7pm. The rooms are spacious and modern with large bathrooms to match. The swimming pool is large. The location of the hotel is not great in terms of locality to the city centre (30mins taxi ride

Reviewed September 28, 2012

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6.7
Good
Nghia from Australia
Business traveler
Stayed 2 nights in December 2012

A one time bad service experience”

Lovely rooms

I was extremely disappointed by the late night shift staff not apologizing for their mistake. This incident happened at 11pm. We were called down from our rooms to the lobby and was accused for not checking in a guess. This was not the case and no apology was made. Because of this in the future I will no longer stay at Crowne Plaza West Hanoi Hotel.

Reviewed January 07, 2013

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6.7
Good
Fredda from United States
Group
Stayed 1 night in February 2012

Standard chain hotel serving business travelers”

Large rooms, comfortable beds

The hotel was very large, with several tour groups and business events when we were there. These are obviously the target groups for this hotel, outside of the central district in Hanoi The extra charge for internet access here was pretty disappointing...it was expensive and the connection was slow on top of a relatively high charge! Also, since our room did not include breakfast, we found the breakfast buffet to be overpriced, especially since by the time we went, the options were limited and the staff was focused on setting up for the next event, and not on serving us! But the standard room features were good, and we selected it based based the location since we were visiting residents and not being tourists, so the hotel met our needs. But if you are just visiting Hanoi as a tourist, this is not the place for you!

Reviewed March 27, 2012

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8.7
Excellent
Jessica from Australia
Solo traveler
Stayed 1 night in April 2013

Luxurious and comfortable”

The pillows were super soft, the bathroom was amazing and the food was great

After having stayed in a very remote area of Vietnam for 6 weeks, this hotel was heaven! The pillows were soft, the bath and shower were huge and they had a wide variety of food. Normally out of my price range, using Agoda is a must!

Reviewed February 23, 2014

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7.3
Very good
haroon from United Kingdom
Solo traveler
Stayed 1 night in December 2012

Nice hotel”

Good location

It was my first time in Hanoi so I choose a hotel that was quite central and respectable and tihis hotel was. Plenty of close restaurants places to buy souvenirs etc ... The rooms are very clean and the hotel has a well equipped restaurant and gym. A pleasant stay.

Reviewed December 29, 2012

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8.3
Excellent
Shahizan from Malaysia
Group
Stayed 1 night in January 2012

Nice Hotel!”

Best Features

One of the best hotel in Hanoi so far.It's new.The room is really nice and very comfortable.Worth for your money but a bit far from town.

Reviewed February 04, 2012

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7.7
Very good
Robert from Australia
Group
Stayed 2 nights in April 2011

Nice location, clean, would stay again.”

Good view outside through tall windows, very clean, convenience of being near MRT station.

we booked a triple room split into a king bed and a single. the room size was so small we barely had enough room to walk around each other without someone making way by jumping on the bed. the pros of this hotel is the cleanliness, location (near mrt station) and reasonable price for what you get. we didn't like having to pay sgd a night for slow wifi access in our room and also the toilet in our room and a friends room in the same hotel did not have a ventilation fan at all. must try the massage chair near the pool on level sgd for 8 minutes of heaven.

Reviewed March 14, 2012

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8.7
Excellent
Dersmond from Ireland
Business traveler
Stayed 12 nights in February 2013

Very comfortable very friendly hospitable staff”

Room staff and food

This was a wonderful stay and I shall return as often I come to Hanoi. The special 24th floor is a wonderful innovation.

Reviewed March 20, 2013

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9.3
Exceptional
Sam from United Kingdom
Couple
Stayed 1 night in October 2011

Cheap as chips for a 5*”

New

ok the service is not 5* but the staff was very tentative and willing to assist - they just need a bit more practice – given time it will be. the front desk spoke perfect english and mandarin and was really helpful. a great restaurant and rooms. the spa was also excellent. yes it is 30 mins from the center but to be honest – after a day wondering the streets, we welcomed the peace and tranquility away from the hustle and bustle which this hotel provided. recommended

Reviewed October 24, 2011

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9.7
Exceptional
Jusak from Indonesia
Couple
Stayed 2 nights in October 2012

Brand New Hotel ”

as good as Crowne Plaza hotels as usual

Great Location, Great Hotel, nothing to complaint, except if wifi can be free of charge it will be a better deal

Reviewed January 03, 2013

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