Crowne Plaza Wuxi Taihu
Crowne Plaza Wuxi Taihu
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"Room was very clean, five star service and friendly staff"

Omar

|

May 9, 2018

Crowne Plaza Club Room - Guestroom Crowne Plaza Wuxi Taihu
Crowne Plaza Club Room - Guestroom
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Lobby Crowne Plaza Wuxi Taihu
Lobby
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Interior view Crowne Plaza Wuxi Taihu
Interior view
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Entrance Crowne Plaza Wuxi Taihu
Entrance
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Excellent
Location
8.7
See all 26 photos Crowne Plaza Wuxi Taihu
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Excellent
From 61 reviewsSee what guests said
8.9
/
10
Exceptional room comfort and quality
9.8
Recommended by 88% of guests
Value for money9.0
Location rating8.7
Nearest airportSunan Shuofang International Airport (WUX)
Distance to airport17.0 km
  • Air conditioning

  • Fitness center

  • Mini bar

Room choices
9.8
Exceptional
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Crowne Plaza Superior Room
Crowne Plaza Superior Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 king bed
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Crowne Plaza Special View Room
Crowne Plaza Special View Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 double b...
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Suite
Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
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Crowne Plaza Club Room
Crowne Plaza Club Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Crowne Plaza Deluxe Room
Crowne Plaza Deluxe Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Superior Suite
Superior Suite
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  • Room size: 74 m²/797 ft²
  • Non-smoking
  • 1 super king bed
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Suite Others
Suite Others
...
  • Room size: 25 m²/269 ft²
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Triple Room Panoramic
Triple Room Panoramic
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    Standard Double
    Standard Double
    ...
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      DOUBLE STANDARD - ROOM ONLY
      DOUBLE STANDARD - ROOM ONLY
      ...
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        What people love about the property

        • "Everything just perfect, very good restaurant in the hotel"

          Daniel

          |

          October 17, 2016

        • "All very nice."

          JOSE M.

          |

          May 1, 2016

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        More about Crowne Plaza Wuxi Taihu

        More about Crowne Plaza Wuxi Taihu

        "Very well speaking eknglish staff"

        Daniel

        |

        October 17, 2016

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        "Good location, clean, friendly staff"

        Zai L.

        |

        December 29, 2016

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        Property's guest policies

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        Some helpful facts

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        Announcements

        Guests are required to show a valid government-issued ID card or passport upon check-in. Please be kindly noted that the swimming pool will be closed on 31 July 2017.

        Real reviews from real guests

        Agoda Reviews (61)Booking.com Reviews (124)
        8.9
        /
        10
        Cleanliness9.1
        Facilities8.8
        Location8.7
        Room comfort and quality9.8
        Service9.0
        Value for money9.0
        Provided by verified guests of Agoda
        All languages
        All guests (61)
        All room types
        Showing 27 verified guest comments
        12
        10.0
        Exceptional
        Melissa from Malaysia
        Couple
        Crowne Plaza Superior Room
        Stayed 2 nights in June 2018
        Good stay”
        Clean room
        Reviewed July 24, 2018
        5.6
        Gantulga from Mongolia
        Business traveler
        Crowne Plaza Superior Room
        Stayed 3 nights in July 2018
        Chinese should stop smoking in the non smoking rooms”
        Hotel locates far from city center and metro station. For tourist only way is taxi. Almost all room has smoke smell.
        Reviewed July 24, 2018
        8.0
        Excellent
        Omar from Malaysia
        Business traveler
        Crowne Plaza Superior Room
        Stayed 3 nights in April 2018
        Worth of money”
        Room was very clean, five star service and friendly staff
        Reviewed May 09, 2018
        6.8
        Good
        Amy from United Kingdom
        Family with young children
        Crowne Plaza Superior Room
        Stayed 1 night in February 2018
        Good”
        The check in staff were excellent, as were the restaurant and door/concierge staff. The hotel is located very close to Lihu so if that is what you are looking for it is a great location. A little far from New Town if that is what you prefer. The gym and pool facilities were not as the website indicated and I confess to finding them disappointing. Not 5 star cleanliness in the gym and pool and a public gym not simply hotel facility. The hot dip pool was colder than the main pool, which was absolutely freezing. Evening buffet ok ish, though the front desk staff member who handled our dinner voucher request at the excellent advice of the restaurant staff, was brusque at best, he seemed to try to turn this around once he realised I spoke Chinese, however more politeness should have been present from the outset. The breakfast was excellent, a very wide choice available, well stocked and attentive staff given it was extremely busy! Early check in and late check out facilitated which was much appreciated indeed.
        Reviewed February 19, 2018
        10.0
        Exceptional
        Melissa from Malaysia
        Couple
        Crowne Plaza Superior Room
        Stayed 1 night in April 2017
        Awesome”
        Clean hotel room with excellent service and breakfast spread. Will definitely return
        Reviewed May 03, 2017
        8.0
        Excellent
        Zai from Australia
        Couple
        Crowne Plaza Superior Room
        Stayed 2 nights in October 2016
        Good stay”
        Good location, clean, friendly staff
        Reviewed December 29, 2016
        10.0
        Exceptional
        Daniel from Poland
        Business traveler
        Crowne Plaza Superior Room
        Stayed 1 night in October 2016
        perfect hotel”
        just everything in one place. very well speaking eknglish staff
        Reviewed October 17, 2016
        10.0
        Exceptional
        Daniel from Poland
        Business traveler
        Crowne Plaza Superior Room
        Stayed 1 night in October 2016
        very good hotel”
        everything just perfect, very good restaurant in the hotel
        Reviewed October 17, 2016
        8.4
        Excellent
        JOSE from Peru
        Business traveler
        Crowne Plaza Special View Room
        Stayed 2 nights in April 2016
        Great. Closer to lake than city center”
        All very nice. Modern clean. Good room service.
        Reviewed May 01, 2016
        7.7
        Very good
        ka from Hong Kong
        Business traveler
        Crowne Plaza Superior Room
        Stayed 1 night in December 2015
        good hotel”
        room, food n sevice over standard
        good hotel for rest
        Reviewed December 31, 2015
        8.7
        Excellent
        Poj from Thailand
        Business traveler
        Crowne Plaza Superior Room
        Stayed 2 nights in December 2015
        Nice staff spacious room”
        room location price
        Reviewed December 26, 2015
        9.3
        Exceptional
        Xiaoyu from China
        Family with young children
        Crowne Plaza Superior Room
        Stayed 3 nights in April 2015
        Good hotel for Family”
        Room size. Food. Hotel facility
        Nice stay. Good value for family. Hotel facility are good. Food also got an standard level. Very close to Taihu. Good choice for both business and holiday.
        Reviewed April 07, 2015
        8.0
        Excellent
        Guenter from China
        Couple
        Crowne Plaza Superior Room
        Stayed 1 night in October 2018
        Alles gut, aber nicht herrausragend. ”
        Hotel wie jedes andere in China, nichts Besonderes. Alles in Allem ganz in Ordnung. Frühstück ist den Aufpreis meiner Meinung nach nicht wert.
        Reviewed October 08, 2018
        6.0
        Wai from China
        Family with teens
        Crowne Plaza Superior Room
        Stayed 1 night in August 2018
        酒店掛著國際品牌 但許多方面未盡如意”
        交通不是很方便 附近沒有什麼設施 酒店內部設施也一般 感覺和國際品牌不符
        Reviewed August 22, 2018
        9.3
        Exceptional
        younghoon from South Korea
        Family with young children
        Crowne Plaza Special View Room
        Stayed 1 night in October 2014
        만족스러운 여행이었습니다. ”
        좋은 전망, 깨끗한 방, 친절한 서비스
        기본적으로 호텔이 아주 깨끗하며, 방또한 충분히 넓고 모든 객실의 층수가 높아 전망이 좋습니다. 조식도 음식이 모두 괜찮으나, 방문당시 중국 국경절 연휴기간이라 사용자 수가 너무 많은데 불구하고 음식이나 음료의 순환이 조금 미흡했던것이 그나마 아쉬운 점이라면 아쉬는 부분 중 하나였습니다. 그외에는 모두 만족스러웠습니다.
        Reviewed October 06, 2014
        2.0
        ZHOU from China
        Couple
        Crowne Plaza Superior Room
        Stayed 2 nights in September 2018
        这么差的酒店竟然是五星级?!”
        从入住到离店整个过程都非常不满意!真搞不懂好评是哪里来的。 22号下午14:30到达酒店办理入住,被告知房间在打扫最多要等1小时,建议我们先去游玩,但是我觉得1小时正好休息下就坐在大堂等待,15:20再去询问,前台说快好了10分钟后就能入住,但是,实际上接下来的40分钟里面,询问进度不下3、4次,每次都是各种借口,比如说什么打扫完成需要主管去检查之后才能交房,但是主管一直没有检查到这间房,直到16:00之后才正式入住3703房。 入住之后发现空调一直没有启动没有送风,,就打电话给客房服务,得到的回答是需要15分钟-20分钟才会启动?当时我就在想是不是年久失修,竟然还要需要等待那么就才能启动的空调,期间整个房间非常闷热几乎要中暑,尽管如此我们依旧耐心等待了30分钟,发现空调还是没有启动之后,再次致电客房服务,终于同意派工程部来看,可是这个工程部不知道有多忙,等了很久才来,来了之后重新启动电源等等一系列操作,最后把空调目标温度调到了18度,空调终于出风了。 接下来更令人作呕的是,这个风带着源源不断的严重霉味,我和我老公多次到房外走道上公共空间里确认,只有我们房间有严重霉味之后,只能要求换房。 前台为了表示歉意说给我们换到湖景房,实际上是被换到了吸烟层的3117房,再看看窗外,并没有湖景……同时说给我们赠送的水果盘,等了几个小时才送来,结果就是一只苹果一只梨和一个橘子……说真的五星级那么寒碜我第一次见。 你们以为这就结束了吗!并没有!晚上23点左右准备睡觉时发现从门到房间过道上的廊灯关不掉,对着床太亮了无法入睡,再一次找来了工程部,但是修了很久都没修好,只能再次换房! 多次遇到这样那样的问题,作为一家五星级酒店难道不应该自动自觉给升级并且道歉吗?没有!什么都没有的!我们自己换到3908房之后再也没有收到过前台电话。 而多次换房过程中匆忙的我们遗失一些私人物件,也没有人给我们送回来,就这样掉了……?我也想过要不要打电话去找前台要,但是大概率是被扔掉了吧,不然我们换房都有记录,又不是退房离开了,怎么会不送过来! 24号早上我老公去退房时也只有说了句抱歉?然后送了一本笔记本?所以你们酒店就是拿着没人要的水果杂货安抚被怠慢的客人?一点实际行动都没有的? 总之这次体验真的是绝无仅有的差,我实在不敢相信这是五星级酒店,隶属于那么大的知名集团。 绝对不会再去,对你们集团也连带没好感!
        Reviewed September 24, 2018
        尊敬的贵宾,感谢您选择无锡太湖皇冠假日酒店。我们一直希望倾听宾客的意见,帮助我们打造令人满意的宾客体验,我们很抱歉您在近期的住宿中没有体验到令人满意的服务与设施。请接受我们诚挚的歉意,您的反馈意见对我们十分宝贵,关于您在入住期间遇到的种种问题,我们已认真回顾及总结,我们酒店地理位置优越,地处无锡交通主干道太湖大道,邻近梅园、鼋头渚、锡惠公园等无锡著名旅游景点。因此,节假日客流量相对较多,造成了我们在服务上的不足之处,我们将在今后的服务中努力改进,避免此类事件再次发生。给您及您的家人带来的困扰,我们再次表示深深的歉意,如您后续还有任何对我们酒店的宝贵建议,欢迎您随时联系我们,我们将第一时间为您解答,期待您在不久的将来再次入住无锡太湖皇冠假日酒店!并看到我们的改变,谢谢!
        Responded September 27, 2018
        Crowne Plaza Wuxi Taihu
        8.0
        Excellent
        XINYUE from China
        Couple
        Crowne Plaza Superior Room
        Stayed 1 night in March 2018
        一般体验”
        酒店建造时间有的久了,所以整体感觉就一般 没有五星的豪华体验 也就干净整洁
        Reviewed April 27, 2018
        8.4
        Excellent
        fei from China
        Couple
        Crowne Plaza Superior Room
        Stayed 1 night in April 2018
        不错的体验”
        性价比不错。就是房间感觉有些旧,不像开业才四年的酒店。早餐无功无过吧!
        Reviewed April 04, 2018
        10.0
        Exceptional
        Wei from China
        Couple
        Crowne Plaza Superior Room
        Stayed 1 night in March 2018
        非常好”
        除了离市区稍远,酒店非常好,离鼋头渚景区近。
        Reviewed March 11, 2018
        7.2
        Very good
        yicheng from China
        Family with teens
        Crowne Plaza Special View Room
        Stayed 2 nights in February 2018
        酒店的设备是比较好的”
        酒店的设备是比较好的就是人实在是太多了
        Reviewed March 07, 2018
        12
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