Crystal County Resort

Crystal County Resort

36, Frichly Hill, Old Mumbai Pune Highway, Opp.Raheja Hill Resort, Tungarli, Lonavala,, Lonavala, Lonavala, India, 410401
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Standard Room Crystal County Resort
Standard Room
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    Lobby Crystal County Resort
    Swimming pool Crystal County Resort
    Swimming pool Crystal County Resort
    Standard Room Crystal County Resort
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     Crystal County Resort

    Guest reviews

    6.4
    Good
    /10
    (19 reviews)See what guests said
    9.2
    Exceptional

    "Pros: extremely well maintained and nice place away from the..."

    BHAVIN

    -

    January 1, 2019

    Property highlights

    • 610 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Very good
    Location
    7.5
    See map
    Very good location
    Value for money5.9
    Location rating7.5
    Select your room
    Executive Room
    Executive Room
    ...
    • Room size: 12 m²/129 ft²
    • City view
    • 1 double bed
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    Standard Room
    Standard Room
    ...
    • Room size: 12 m²/129 ft²
    • City view
    • 1 double bed
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 12 m²/129 ft²
    • City view
    • 1 double bed
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    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 16 m²/172 ft²
    • Shower and bathtub
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    Executive Double or Twin Room
    Executive Double or Twin Room
    ...
    • Room size: 14 m²/151 ft²
    • Shower and bathtub
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    Standard Double Room
    Standard Double Room
    ...
    • Room size: 13 m²/140 ft²
    • Shower
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    Executive Suite
    Executive Suite
    ...
    • Room size: 23 m²/248 ft²
    • Shower
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    Have a question for Crystal County Resort?

    What people love about the property

    • 8.0
      Very good

      "The place and location was awesome."

      Sameer

      |

      September 5, 2018

    • 8.0
      Very good

      "staff and people was very helpful."

      Sameer

      |

      September 5, 2018

    • 7.2
      Very good

      "Staff helpful."

      Mandar

      |

      February 26, 2018

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    More about Crystal County Resort

    More about Crystal County Resort

    9.2
    Exceptional

    "Cleanliness is the motto here."

    BHAVIN

    |

    January 1, 2019

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Service was really quick staff was very helpful keep it up g..."

    Meera

    |

    November 25, 2018

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    Property's guest policies

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    Some helpful facts

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    Announcements

    Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

    Real reviews from real guests

    Agoda Reviews (19)Booking.com Reviews (11)
    6.4
    /
    10
    Good
    Cleanliness6.3
    Facilities5.5
    Location7.5
    Service7.1
    Value for money5.9
    Provided by verified guests of Agoda
    All guests (19)
    All room types
    Showing 11 verified guest comments
    5.2
    Prasanna from India
    Family with young children
    Executive Room
    Stayed 2 nights in January 2019
    Dismal Experience”
    Though the property is good, the maintenance is awful. Rooms were not cleaned. Amenities were broken/not working. Torn bedsheets, filthy shower-curtain, broken / cracked washbasin, malfunctioning tea kettle, water leakage from bathroom to balcony with soaked power cables are just to name a few. The room you book is not the one you get. The listing category names differ from their categories & you end up compromising. Breakfast is a con as they offer you Al-a-carte with max 2 - 3 options. The staff is excellent & so is the food (but is overpriced).
    Reviewed January 07, 2019
    6.4
    Good
    aseem from India
    Family with young children
    Executive Room
    Stayed 1 night in December 2018
    It's an old ordinary hotel in a good location ”
    Old rooms.bathroom leaks.need a fresh look.many things in the room are not placed correctly like Telecom. This maybe a good hotel for short corporate purpose but not even close to a luxury experience. The buffett was the most ordinary and lacking I have ever seen ...it's a shame to call it buffet. 2 veg dishes ..bread cereal and fruit with tea coffee was all they call buffett breakfast. Khichdi roti one veg and biryani is what they call buffett lunch. Tea was good . Overall if you r there for a wedding etc it is good but if wanna go for relaxing luxury trip Stay away .
    Reviewed January 05, 2019
    9.2
    Exceptional
    BHAVIN from India
    Couple
    Executive Room
    Stayed 1 night in December 2018
    Nice property tucked away from the hustle and bustle of the city. Well served by Sandesh Rokde. ”
    Pros: extremely well maintained and nice place away from the hustle n bustle of the city. Cleanliness is the motto here. Good friendly front desk - Sandesh Rokde and Ashwin Gupta. Cons: Slightly expensive especially with the room and food rates, given the quantity of the servings. All in all a yes for a recommendation 👍
    Reviewed January 01, 2019
    4.4
    Nikhil from India
    Group
    Deluxe Room
    Stayed 1 night in November 2018
    Inspite of having word with them before booking the staff and mgmt turn down from there words”
    Dirty swimming pool, staff is non coopreative and do not adhere to given comitments and there words inspite discussing before booking and getting confirmation. Toilet doors do not lock. Hotel is located beside flowing dirty nala besides and all stinky smell coming across.
    Reviewed November 25, 2018
    9.6
    Exceptional
    Meera from India
    Family with young children
    Deluxe Room
    Stayed 1 night in November 2018
    value for money”
    service was really quick staff was very helpful keep it up gud wrk
    Reviewed November 25, 2018
    5.2
    Naval from India
    Couple
    Executive Room
    Stayed 1 night in October 2018
    booked executive suite but got standard room”
    On Agoda site the hotel room category was standard,deluxe and Executive. Through Agoda I booked the "Executive" suite , but after reaching the resort I got to know they have different category name something like aroma etc.. I booked the Executive one (standard price is Rs15000, but because it was off season I got it at good discount ). When I checked in to the room they took advantage of this confusion and gave me standard room. I was expecting a bathtub in executive room, because that's what your site mention. And I selected that resort because that was one of my primary filter while selecting the resort. Then, I raised my concern to resort receptionist. He was adamant to accept their mistake and cunningly trying to ditch that issue. I gave him two choices: Either 1) give me the executive room OR 2) give me in written that the room you are offering me doesn't have "bathtub". He rejected both of my request. Note that room was available (its not that all rooms were occupied), final
    Reviewed October 30, 2018
    8.0
    Excellent
    Sameer from India
    Couple
    Executive Room
    Stayed 1 night in September 2018
    Nice and refreshing ”
    The place and location was awesome. Ac wasn't working for our room also there was a bathroom leakage. Otherwise staff and people was very helpful.
    Reviewed September 05, 2018
    7.2
    Very good
    Mandar from India
    Couple
    Standard Room
    Stayed 1 night in February 2018
    Bit disappointed this time.. ”
    This time bit disappointed with the cleanliness of the room.. I have to ask them to change bed sheets since dust was accumulated over the period of time I guess.. Food quality also needs to be improved.. Breakfast top up was not fast and have to wait for a long time. Rest everything is okay as usual. Staff helpful.
    Reviewed February 26, 2018
    7.2
    Very good
    Sameer from India
    Couple
    Executive Room
    Stayed 1 night in October 2016
    Nice peaceful stay”
    Bath tub should be added
    Reviewed October 03, 2016
    2.8
    Niki from India
    Couple
    Executive Room
    Stayed 1 night in April 2016
    Disgusting ”
    Highly not recommended
    Reviewed April 14, 2016
    4.0
    Suresh from India
    Family with teens
    Executive Room
    Stayed 1 night in March 2016
    Forgettable experience - not a recommended stay”
    The front desk was helpful and for the price at which the room was available through Agoba, it was a satisfactory buy. These are about the only positives. The rooms and bathrooms needed cleaning. The pool access area was terribly dirty. The breakfast was a passable fare. The room service items were quite bad and the chilly cheese garlic toast burnt our mouths. (They agreed not to be paid for it though). Overall a forgettable experience.
    Reviewed March 27, 2016
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    • Very good location