Crystal Hill R

Crystal Hill R

Kundasang 212-89-308, Kundasang, Kinabalu National Park, Malaysia, 89308
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Standard Room Crystal Hill R
Standard Room
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    Standard Room Crystal Hill R
    Superior Room Crystal Hill R
    Standard Room Crystal Hill R
    Superior Room Crystal Hill R
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     Crystal Hill R

    Guest reviews

    5.7
    Review score
    /10
    (411 reviews)See what guests said
    8.0
    Very good

    "Nice and great view"

    Tajul A.

    -

    April 8, 2018

    Property highlights

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    • Fishing

    • Hiking

    This property is in high demand!Last booked 5 hours ago | 7 travelers are looking at this property right now
    Good
    Location
    6.4
    See map
    Value for money6.0
    Distance to city center90KM
    Location rating6.4
    Select your room
    2 Bedroom Chalet
    2 Bedroom Chalet
    ...
    • Room size: 80 m²/861 ft²
    • Mountain view
    • 1 king bed & 1 king bed
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    3 Bedroom Chalet
    3 Bedroom Chalet
    ...
    • Room size: 62 m²/667 ft²
    • Mountain view
    • 1 king bed & 1 king bed & 1...
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    Panorama Room
    Panorama Room
    ...
    • Room size: 40 m²/431 ft²
    • Mountain view
    • 1 king bed
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    Deluxe King Balcony
    Deluxe King Balcony
    ...
    • Room size: 40 m²/431 ft²
    • Mountain view
    • 1 king bed
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    Standard Room
    Standard Room
    ...
    • Room size: 36 m²/388 ft²
    • Mountain view
    • 1 king bed or 2 single beds
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 40 m²/431 ft²
    • Mountain view
    • 2 queen beds
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    Junior Suite
    Junior Suite
    ...
    • Room size: 78 m²/840 ft²
    • Mountain view
    • 1 single bed and 2 king bed...
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    Superior Room
    Superior Room
    ...
    • Room size: 36 m²/388 ft²
    • Mountain view
    • 1 single bed and 1 queen be...
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    Deluxe Family Room
    Deluxe Family Room
    ...
    • Balcony/terrace
    • 2 king beds
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    Junior Suite with Balcony
    Junior Suite with Balcony
    ...
    • Balcony/terrace
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    Have a question for Crystal Hill R?

    What people love about the property

    • 6.8
      Good

      "Big room, nice view of the Mt. Kinabalu."

      Ho

      |

      December 30, 2018

    • 8.8
      Excellent

      "Love this place!"

      Asmalee

      |

      October 9, 2018

    • 8.0
      Very good

      "Crystal Hill is located perfectly beautiful at the opposite of the Mout Kinabalu."

      Norizah

      |

      September 24, 2018

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    More about Crystal Hill R

    More about Crystal Hill R

    9.6
    Exceptional

    "Room is clean and tidy (Junior suite)."

    Ira A.

    |

    April 3, 2018

    An overview

    Show less

    What they offer

    5.6
    Review score

    "Nice view from room balcony."

    TAN

    |

    December 6, 2018

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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (411)Booking.com Reviews (562)
    5.7
    /
    10
    Review score
    Cleanliness5.1
    Facilities4.9
    Location6.4
    Service6.0
    Value for money6.0
    Provided by verified guests of Agoda
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    All guests (411)
    All room types

    Show reviews that mention 

    Showing 208 verified guest comments
    12345
    7.2
    Very good
    Sharmella from Malaysia
    Solo traveler
    Junior Suite with Balcony
    Stayed 1 night in February 2019
    Good”
    Ok good place nice view
    Reviewed February 15, 2019
    5.2
    Lee from Malaysia
    Family with teens
    Junior Suite
    Stayed 1 night in February 2019
    Cleanliness and facilities”
    these hotel got 2 parts, which are lower part (with reception and wifi transmitter) and upper part (only rooms). im staying upper part, junior room(2queen + 1 single bed). The TV of our room is functioning but with no tv show or maybe i dunno how to function it. the pillows are all smelly for the room, the blankets are not enough to cover the cold weather at night. location is fine, the road condition can be improved, the road construction is under progress. wifi cannot be reached to our room.
    Reviewed February 13, 2019
    4.4
    Khairul from Malaysia
    Couple
    Premier King
    Stayed 1 night in January 2019
    ME AND THE EXPERIENCE”
    JUST OKAY. HUGE ROOM. BUT I FOUND LIZARD POOP ON MY BED, OMG. ,, THREW IT MYSELF I SLEPT WITH COCKROACHS EVERYWHERE,, MAYBE THE ROOM NO LONGER IN USE PREVIOUSLY?
    Reviewed February 13, 2019
    3.6
    Ellison from Malaysia
    Group
    Deluxe Room
    Stayed 1 night in January 2019
    Terrible Hotel”
    bed sheet dirty, make my body feel itchy, the room smelly , fishy, quite far from kundasang town, the road to go there terrible, no shop or stall near by to buy food and beverage, never stay here anymore in the future
    Reviewed January 30, 2019
    6.8
    Good
    Siti from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in December 2018
    There's a couple of disappointing things during our visit”
    1. The water heater didn't work. We all have to skip shower in the morning because the water is ice cold. 2. TV isn't working. We did asked the hotel staff about the difficulties of finding a channel on the TV and they did suggest a couple of things. But it still didn't work. BUT, this hotel is PERFECT for a guest who love Mount Kinabalu view. ;) p/s: make sure everything is well prepared before guest arrive. We pay rm170++ for the stay but we didn't get the water heater facility and a TV with no channel we can watch.
    Reviewed January 24, 2019
    3.6
    Norlela from Malaysia
    Family with teens
    Deluxe Room
    Stayed 1 night in January 2019
    Very basic and deplorable!! ”
    The only pros were the beautiful scenery of Gunung Kinabalu from the balcony and the cold weather. The hotel itself is in deplorable state; dirty toilet, stinky towels, no TV reception, no hot water, hard beds and dirty bedsheets and blankets! Staff was not friendly at all. Called them many times to inform of car breakdown, but they did not answer. Complained to them, but they played dumb. Will not go there again!!
    Reviewed January 20, 2019
    3.6
    Siti from Malaysia
    Family with teens
    Junior Suite
    Stayed 1 night in December 2018
    So dirty and smelly”
    While i stay here. Bed sheet got sand, smelly and dirty.. Stay for 4 people but only hav 2 towel. Reception close at 10pm.. Actuly im having hard time stay there(smelly bed sheet) and no reception at the lobby coz they close the counter at night. So i really not recommends this hotel... It give u nightmare
    Reviewed January 05, 2019
    8.4
    Excellent
    Syahidatul from Malaysia
    Group
    Deluxe Room
    Stayed 1 night in December 2018
    Excellent”
    The journey to Crystal Hill was quite challenging but the view was breathtaking. It is advisable that you rent a good car to check in here. It was unfortunate for us the clouds covered the peak of Mount Kinabalu.
    Reviewed December 27, 2018
    6.0
    Elizabeth from Malaysia
    Business traveler
    Deluxe King Balcony
    Stayed 1 night in December 2018
    Nice scenery, road a bit rough but passable for small car”
    Pros: Nice scenery located on top of a hill facing Gunung Kinabalu Cons: The duvet was no clean/washed and it have smells. Room was not soundproof, you can hear sounds from the next room. The road to this establishment was rough and hilly but pasable for small car (Advice: Try not to drive here during night time because of the fog)
    Reviewed December 16, 2018
    10.0
    Exceptional
    jennifer from Malaysia
    Family with young children
    Junior Suite
    Stayed 1 night in March 2018
    1 night staying, magnificient mount kinabalu view”
    Pros : Really top at hill. Staying at Junior Suite for 5 adults with 1 kids. Room very spacious and no breakfast (separate purchase) Basic needs fulfilled - comfort, clean, hot shower by 6am can see the mount view from room balcony. Cons : To those not use drive on hilly road might find the road to resort will be adventurous and scary.
    Reviewed March 13, 2018
    7.2
    Very good
    Syafinah from Malaysia
    Family with young children
    Superior Room
    Stayed 1 night in January 2019
    Value for money”
    The price is cheap for standard room. Nice mountain view in balcony. No water heater as they said still in maintenance. Tv channel also dont have as we have to scan by own. Towel so dirty. Road to hotel so bumpy. Overall 3/5
    Reviewed January 23, 2019
    4.8
    Joanne from Malaysia
    Group
    Junior Suite
    Stayed 1 night in June 2018
    Unexpected”
    We book family room as we were in a group 5. The room full of dust and heater run out of hot water after two friend of mine showered. Highly not recommend for a group of friends stay in a single room due to hot water will run out after 2 person used. The view was so so as we get a room that cover by a big tree.
    Reviewed January 20, 2019
    3.2
    Norlina from Malaysia
    Couple
    Premier King
    Stayed 1 night in January 2019
    The worst place to stay for a room that charge RM12+ per night”
    The room was spacious but meaningless. It didnt look like the pictures at all. Broken table,old pillow cover and etc.
    Reviewed January 28, 2019
    2.8
    NUR from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in November 2018
    good location (top of the hill) but dirty room. never repeat ”
    the room was not clean after guess checkout.the bedsheets and the blanket also never change. can smell previous guess hair on the pillow case.the toilet also dirty and smelly. the best thing about this hotel is the view of mount Kinabalu next to your window. to go to the hotel u need to drive a 4 wheel since the road is too high. will never repeat .
    Reviewed November 09, 2018
    3.6
    Ityra from Malaysia
    Group
    Junior Suite
    Stayed 1 night in October 2018
    Acceptable”
    Good location, however very poorly upkeeping of the rooms. Lots of cockroaches and bugs. Asked for some mosquito coil from reception twice and was told they will bring it up to us but was not brought at all. Getting bitten the whole night and develop terrible rash. Nice place but nt recommended due to cleanliness.
    Reviewed October 23, 2018
    8.0
    Excellent
    Norizah from Malaysia
    Couple
    Standard Room
    Stayed 2 nights in August 2018
    Perfect gateaway”
    Crystal Hill is located perfectly beautiful at the opposite of the Mout Kinabalu. You can view all over Kundasang town from your room balcony or the resort deck. Say it again, beautiful!!! Kundasang town which look like seated at the valley between Aki Nabalu and Crystall Hill. You'll miss Crystal Hill on your way down to Kundasang for home...
    Reviewed September 24, 2018
    4.4
    juliana from Malaysia
    Group
    Deluxe Room
    Stayed 1 night in January 2019
    nice view”
    the view from the hotel was superb. however, the road to go there was not properly developed. plus the water heater in the room was not working. it would be great if the road to the hotel is upgraded and the building is well maintained.
    Reviewed January 07, 2019
    3.2
    Siti from Malaysia
    Couple
    Premier King
    Stayed 1 night in December 2018
    Summary in 100 words...road very rough, staffs unfriendly, towels dirty, heater not functioning...”
    ...(continue from above) remote control not funtioning, no iron board, no extra pillows or blankets, no table lamp, no chair, defected wardrobe, slow water pressure, leaking ceiling, a lot of ants. We'd rather go backpacking than staying in this hotel. DO NOT STAY HERE!
    Reviewed January 01, 2019
    2.8
    Lai from Malaysia
    Couple
    Deluxe King Balcony
    Stayed 2 nights in December 2018
    Acceptable”
    I would say that the balcony view was awesome. But thats all... for the rest it sucks! For a RM200 room, it was not worth at all. Room was not as pictured. Really worn out with ceiling and wall all cracks. Even the chair was broken. No room makeup and smelly. The paint all worn out. Towel smelly and cheap towel. Not even a simple tea making facility. No slippers. Its better to stay in a budget hotel. Worst room experience except for the Mountain View
    Reviewed December 26, 2018
    2.4
    Mohd from Malaysia
    Family with young children
    Junior Suite
    Stayed 1 night in December 2018
    I'm definitely not recommend it to my acquaintances”
    There's lot of things that need to improve . 1. Accessible road to the resort was terrible. They should do something about it. 2. Accomodation, quite run down with no view at all from my balcony even it's facing Mt Kinabalu. It's been blocked by the pine trees. 3. There is only one channel on their tv station. 4. Not enough towel in my family room. Have to call twice to get one. 5. Can't close the bathroom's door.
    Reviewed December 13, 2018
    12345
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