"This hotel is really located in the heart of Hanoi city the..."
October 15, 2017
Located in heart of Hanoi
Free Wi-Fi in all rooms!
|Value for money||7.0|
|Distance to city center||0.2 km|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||3.7 km|
"I can tell you is the best hotel In Hanoi very nice staff"
October 16, 2017
"Staffs is very polite and friendly!"
September 10, 2017
"Breakfast was good"
August 2, 2016
"Was pretty good value for the money."
January 24, 2018
Whether you're a tourist or traveling on business, Crystal Hotel Hanoi is a great choice for accommodation when visiting Hanoi. The hotel is not too far from the city center: just 0.2 km away, and it normally takes about 40 minutes to reach the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Crystal Hotel Hanoi offers impeccable service and all the essential amenities to invigorate travelers. A selection of top-class facilities such as 24-hour room service, free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping can be enjoyed at the hotel.
The ambiance of Crystal Hotel Hanoi is reflected in every guestroom. television LCD/plasma screen, complimentary instant coffee, complimentary tea, linens, mirror are just some of the facilities that can be found throughout the property. The hotel offers an excellent variety of recreational facilities, including spa. Crystal Hotel Hanoi is your one-stop destination for quality hotel accommodations in Hanoi.
"Good location, near Hoan Kiem lake and Old quarter, room is..."
October 22, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 4-9 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 10 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Good Location & Friendly host always there to attempt your request”
Location is good, near to the famous attraction places which is walking distance ,such as Church, Lake, Opera Room, Revolution Museum and Water Puppet cinema and etc... Host are friendly , they attempt to your request promptly. Assisting in airport transfer and recommended the MUST Go-tour for sight seeing which famous in Hanoi. Sincerely thanks for James and Emma for the hospitality throughout the 3 night stay. Highly recommended for the stay in Crystal Hotel Hanoi
Good little hotel at the heart of tourist area.”
Overall the stay was enjoyable. The room was a bit small for 1 double bed and 1 single bed arrangement. It didn't matter so much since we only used the room to sleep at night. Most of the time we were outside strolling the neighbourhood. Communication was not a problem at all as most of the front office staff could speak some English.
Solo Traveller Recommended”
Hotel just at the right location. It is few minutes walk to 2 MUST GO PLACES in hanoi, that is Hoam Kien Lake and Old Quarter. Shopping lover and street food hunter will be love in this hotel. Hotel staff is friendly and room is clean.
It was a better than expected stay, and I can say that I will stay again.
Needs a revamp”
Pros: location, value, breakfast Cons: the pictures are not the same with the actual situation, this hotel needs a revamp. The black things in the tub as pictured in the previous photos are not molds but rather scratched paint of the bath tub. They have everyday room service, and provides cleaning of the whole room and provides new towels everyday. There is no free water in the fridge.
This hotel is such u huge lie.”
Booked Triple view room(with balcony and free water)-nothing was their!(Pictures from Agoda for this hotel are such huge lies-my first time on all of my bookings here). We booked a tour for $30each for the Halong Bay tour at the hotel and Peter, front staff, told us was are the inclusions. We asked him to give us a copy but he just told us "just take note". Then when we got Halong Bay, the tourguide told us Kayaking is not included where in fact we remembered the staff told us it's included. Better go outside your hotel and booked through travel agencies,where you can see alot and cheaper and will defintely help you with everything. Shout out to Din Nguyen, waitress, for giving exceptional service during breakfast time and gave us tips on how to explore Hanoi.
Need to consider to stay on next time...”
Bad odour comes out from the toilet, a lots of dust everywhere furnitures in the room... without service of free water, only tea and coffee are free but not provided every day...
Room is not as what showing in the picture. Smelly toilet probably due to the drain. Room is too dark. Light bulb of 5 but 3 were down. The bell boy keep asking for tips. Front desk staff is also not friendly. Will not return
Pro: Location. Good phở (noodle). Cons: hotel is old, dirty. Shower has no curtain even we paid for the room shower has glass door. Bed is hard like rock! Feel the spring poking is the entire night! Room advertised "with view" but there was no view! Called to requested to change room, still no view. Room with stained shower room leak on the floor and the shrink is clothed! Have to brush our teeth on the bath tube instead of the shrink (gross!). The same breakfast everyday (sick of it after 4 days straight!). Breakfast start at 6:30 but not all the main course ready until 7:00! Will not ever return! Wifi not working! Staffs is very polite and friendly! Love them!
Hotel is located amongst loads of shops and famous food places. A short walk down to Hoen Kiem Lake. FiviMart just around the corner. Staff are very helpful and friendly. Breakfast was surprisingly decent buffet style and we get to request how to cook our eggs. For the price we paid a night, it was really worth it.
Amazing staff team made our stay an absolute breeze!”
Massive shout out to Peter and the rest of the team at Crystal Hanoi! Absolute legend who was more than willing to be flexible and work with us so that we could all get the best in the end. Could not have done it without him, thanks so much Peter!
Nice big room ”
Good price to stay for one night. Their recommended tour to halong bay was way expensive than other tour company. You better check around other tour company.Anyhow whatever you want to do in around hanoi dont ever trust their price! They all trying to fraud to travellers! A room was clean and big but very noisy from the street all day and night breakfast was not bad in this price.
Excellent choice to stay in centre of Hanoi”
The hotel location is excellent. Comfortable, clean, nice atmosphere in the room. The staff was great too, very friendly and service-minded. One of the best options to stay in a hotel in centre of Hanoi.
I like the hotel location which is easy to walk around and reach other area. Staff at counter was so nice,Lily and Giang they helpful a lot for my trip also Mr.Hoan. I like this hotel even it was some small problem in my room coz they fix it fast
Good location / nearby Old Quarter / good bedroom”
I have stay at hotel 3-6 and 7-6 December 2015 First Periods hotel up grade from delux to honey sweet has a balcony to see a street ouside / thank you very much for you kindness about my room i have heard Kncok Knock the door at night 4-5 times per night i dont know what happen Please hotel what sound ?? and come from ?? wifi very nice not to good and not to bad Easy to go to the lake 3 min and old quaoter 10 min
Valueable and quiet hotel”
The hotel is amazing in value for money paid. The room is very nice and spacious with good new amenities , great breakfast and great location, fast wifi in almost rooms, and at the lobby of hotel. Staff there very very helpful. They also helped us with 2 days tour to Halong Bay. Sleeping on boat was so good and quiet. Highly recommended.
We were very happy to stay at Crystal Ha Noi hotel, the staffs are very honest and helpful. They arranged trips or taxi average ten to fifteen per cent less than we did for ourself.Once we left the hotel with all of our money, credit cards, passports on the floor of the bathroom, when we walked out, the cleaning ladies walking in.When we realized that, we were far away from the hotel and were panicked then called the hotel receptionist to come to our room to check for us and she called back to tell us that every thing were still there, it was a scary experience with a happy ending due to the honesty of the people who had been working ther, especially the house keeping ladies. We were very happy to stay there, happy with every thing, staffs, room, food, except the elevator has the special smell, the hotel is not new, and we think it should not be 3 stars, although it nice, but it should be at lower star,
Room condition and cleanliness ”
Not really good, staff was not friendly when I ask to change to a cleaner room and the second day they change me to the room which is worst than the first room. Overall , except the good location the hotel is not comfortable and value for money
It was great, I spend 2 days on Ha Long bay too. They let me to have a shower before a take to train to Ha Long bay, so I think it was very kind of them because I was come back late to hotel on that day. Furthermore, the price of the tour is resonable. The staff is a great help too, they even send someone to see me off to the airport settle bus. I would recommend to every of my friends
Good for city break”
Friendly hotel with comfortable and clean room. Breakfast was served every morning from 6:00 with good Vietnamese dishes. Great location for nightlife ( night market, pub, restaurant, shops...) and within walking distance of many local tourism attraction.
Crystal Hotel Hanoi
Hoan Kiem District
Hoan Kiem District
Hoan Kiem District
Hoan Kiem District