Crystal Hotel Hanoi
Free Wi-Fi

Crystal Hotel Hanoi

No 9 Hang Thung street, Hoan Kiem District, Hanoi, Vietnam, 10000
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Superior With Window Crystal Hotel Hanoi
Superior With Window
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    Lobby Crystal Hotel Hanoi
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     Crystal Hotel Hanoi

    Crystal Hotel Hanoi Reviews

    7.1
    Very good
    /10
    (261 reviews)See what guests said
    9.2
    Exceptional

    "This hotel is really located in the heart of Hanoi city the..."

    Nawfal

    -

    October 15, 2017

    7.7
    Very good service

    Things you’ll love about Crystal Hotel Hanoi

    Things you'll love

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.1
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Hoan Kiem Lake430 m
  • Old Quarter610 m
  • St. Joseph's Cathedral (Nha Tho Lon)690 m
  • Hoa Lo Prison1.13 km
  • Vietnam Fine Arts Museum1.86 km
  • Temple of Literature1.98 km
  • Ho Chi Minh Mausoleum2.1 km
  • One Pillar Pagoda2.28 km
  • West Lake2.76 km
  • Vietnam Museum of Ethnology5.9 km
  • Value for money7.0
    Distance to city center0.2 km
    Location rating8.1
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport3.7 km

    Rooms available at Crystal Hotel Hanoi

    Deluxe With View
    Deluxe With View
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 queen bed and 1 king bed
    Enter dates to see prices
    Triple with View
    Triple with View
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Superior With Window
    Superior With Window
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 2 double beds or 1 queen be...
    Enter dates to see prices
    Family - 2 King Beds
    Family - 2 King Beds
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Family with View
    Family with View
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Triple Room (With Large Window)
    Triple Room (With Large Window)
    ...
      Enter dates to see prices
      Room
      Room
      ...
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        Family Room
        Family Room
        ...
          Enter dates to see prices
          Family Room, View
          Family Room, View
          ...
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            Triple With Large Window - Early Bird Deal
            Triple With Large Window - Early Bird Deal
            ...
              Enter dates to see prices
              Have a question for Crystal Hotel Hanoi?

              What people love about Crystal Hotel Hanoi

              • 10.0
                Exceptional

                "I can tell you is the best hotel In Hanoi very nice staff"

                Nawfal

                |

                October 16, 2017

              • 6.0
                Review score

                "Staffs is very polite and friendly!"

                Quyen

                |

                September 10, 2017

              • 8.0
                Very good

                "Breakfast was good"

                Catherine

                |

                August 2, 2016

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              More about Crystal Hotel Hanoi

              More about Crystal Hotel Hanoi

              7.2
              Very good

              "Was pretty good value for the money."

              Angela

              |

              January 24, 2018

              An overview

              Show less

              What they offer

              9.2
              Exceptional

              "Good location, near Hoan Kiem lake and Old quarter, room is..."

              Diem H.

              |

              October 22, 2018

              Read more reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What to eat nearby

              Vietnamese cuisine
              Vietnamese cuisine
              Crystal Restaurant
              Vietnamese
              cafe Nang Tuong
              200 m Vietnamese
              Quan An Pho Co
              200 m Vietnamese
              American cuisine
              American cuisine
              H2O pub
              120 m American
              Black Jack's Restaurant
              120 m American, Asian, British
              Ho Guom Bar
              140 m American, Italian, Vietnamese
              Asian cuisine
              Asian cuisine
              Rue Des Seaux Restaurant
              30 m Asian, European, French
              Lan Chin Draught Beer
              60 m Asian, Brew Pub, Vegetarian
              The Gourmet Corner Restaurant
              70 m Asian, European, Vegetarian

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show more

              Property's guest policies

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              Some helpful facts

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              Reviews of Crystal Hotel Hanoi from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (261)Booking.com Reviews (1460)
              7.1
              /
              10
              Cleanliness6.5
              Facilities5.7
              Location8.1
              Room comfort and quality7.2
              Service7.7
              Value for money7.0
              All languages
              All guests (261)
              All room types

              Show reviews that mention 

              Showing 206 verified guest comments
              12345
              8.0
              Excellent
              Boon from Malaysia
              Couple
              Triple with View
              Stayed 3 nights in April 2016

              Good Location & Friendly host always there to attempt your request”

              Location is good, near to the famous attraction places which is walking distance ,such as Church, Lake, Opera Room, Revolution Museum and Water Puppet cinema and etc... Host are friendly , they attempt to your request promptly. Assisting in airport transfer and recommended the MUST Go-tour for sight seeing which famous in Hanoi. Sincerely thanks for James and Emma for the hospitality throughout the 3 night stay. Highly recommended for the stay in Crystal Hotel Hanoi

              Reviewed April 12, 2016
              8.0
              Excellent
              Raja from Malaysia
              Family with teens
              Family - 2 King Beds
              Stayed 4 nights in January 2016

              Good little hotel at the heart of tourist area.”

              Location close to tourist attractions, friendly staff, comes with breakfast.

              Overall the stay was enjoyable. The room was a bit small for 1 double bed and 1 single bed arrangement. It didn't matter so much since we only used the room to sleep at night. Most of the time we were outside strolling the neighbourhood. Communication was not a problem at all as most of the front office staff could speak some English.

              Reviewed January 18, 2016
              8.7
              Excellent
              Si from Malaysia
              Solo traveler
              Superior With Window
              Stayed 1 night in May 2015

              Solo Traveller Recommended”

              Location, Friendly staff, clean

              Hotel just at the right location. It is few minutes walk to 2 MUST GO PLACES in hanoi, that is Hoam Kien Lake and Old Quarter. Shopping lover and street food hunter will be love in this hotel. Hotel staff is friendly and room is clean.

              Reviewed June 04, 2015
              8.8
              Excellent
              Keiko
              Solo traveler
              Superior With Window
              Stayed 3 nights in April 2019

              Excellent”

              It was a better than expected stay, and I can say that I will stay again.

              Reviewed May 05, 2019
              7.6
              Very good
              joy from Philippines
              Group
              Superior With Window
              Stayed 5 nights in June 2018

              Needs a revamp”

              Pros: location, value, breakfast Cons: the pictures are not the same with the actual situation, this hotel needs a revamp. The black things in the tub as pictured in the previous photos are not molds but rather scratched paint of the bath tub. They have everyday room service, and provides cleaning of the whole room and provides new towels everyday. There is no free water in the fridge.

              Reviewed July 03, 2018
              6.0
              BLEZEL from United Arab Emirates
              Group
              Triple with View
              Stayed 3 nights in May 2018

              This hotel is such u huge lie.”

              Booked Triple view room(with balcony and free water)-nothing was their!(Pictures from Agoda for this hotel are such huge lies-my first time on all of my bookings here). We booked a tour for $30each for the Halong Bay tour at the hotel and Peter, front staff, told us was are the inclusions. We asked him to give us a copy but he just told us "just take note". Then when we got Halong Bay, the tourguide told us Kayaking is not included where in fact we remembered the staff told us it's included. Better go outside your hotel and booked through travel agencies,where you can see alot and cheaper and will defintely help you with everything. Shout out to Din Nguyen, waitress, for giving exceptional service during breakfast time and gave us tips on how to explore Hanoi.

              Reviewed June 02, 2018
              4.8
              Dong from Vietnam
              Solo traveler
              Superior With Window
              Stayed 5 nights in December 2018

              Need to consider to stay on next time...”

              Bad odour comes out from the toilet, a lots of dust everywhere furnitures in the room... without service of free water, only tea and coffee are free but not provided every day...

              Reviewed December 18, 2018
              6.0
              kah from Malaysia
              Group
              Family - 2 King Beds
              Stayed 1 night in December 2017

              Disappointed ”

              Room is not as what showing in the picture. Smelly toilet probably due to the drain. Room is too dark. Light bulb of 5 but 3 were down. The bell boy keep asking for tips. Front desk staff is also not friendly. Will not return

              Reviewed December 27, 2017
              6.0
              Quyen from United States
              Family with teens
              Triple with View
              Stayed 4 nights in September 2017

              Above average”

              Pro: Location. Good phở (noodle). Cons: hotel is old, dirty. Shower has no curtain even we paid for the room shower has glass door. Bed is hard like rock! Feel the spring poking is the entire night! Room advertised "with view" but there was no view! Called to requested to change room, still no view. Room with stained shower room leak on the floor and the shrink is clothed! Have to brush our teeth on the bath tube instead of the shrink (gross!). The same breakfast everyday (sick of it after 4 days straight!). Breakfast start at 6:30 but not all the main course ready until 7:00! Will not ever return! Wifi not working! Staffs is very polite and friendly! Love them!

              Reviewed September 10, 2017
              8.4
              Excellent
              Kah from Malaysia
              Group
              Superior With Window
              Stayed 1 night in September 2016

              Good Location”

              Hotel is located amongst loads of shops and famous food places. A short walk down to Hoen Kiem Lake. FiviMart just around the corner. Staff are very helpful and friendly. Breakfast was surprisingly decent buffet style and we get to request how to cook our eggs. For the price we paid a night, it was really worth it.

              Reviewed September 29, 2016
              8.0
              Excellent
              Natalia from Australia
              Couple
              Deluxe With View
              Stayed 3 nights in July 2016

              Amazing staff team made our stay an absolute breeze!”

              Massive shout out to Peter and the rest of the team at Crystal Hanoi! Absolute legend who was more than willing to be flexible and work with us so that we could all get the best in the end. Could not have done it without him, thanks so much Peter!

              Reviewed July 25, 2016
              6.4
              Good
              Yong-duck from South Korea
              Solo traveler
              Stayed 1 night in May 2016

              Nice big room ”

              Good price to stay for one night. Their recommended tour to halong bay was way expensive than other tour company. You better check around other tour company.Anyhow whatever you want to do in around hanoi dont ever trust their price! They all trying to fraud to travellers! A room was clean and big but very noisy from the street all day and night breakfast was not bad in this price.

              Reviewed June 05, 2016
              9.7
              Exceptional
              Hoan from Australia
              Solo traveler
              Superior With Window
              Stayed 1 night in March 2016

              Excellent choice to stay in centre of Hanoi”

              Location, service, breakfast

              The hotel location is excellent. Comfortable, clean, nice atmosphere in the room. The staff was great too, very friendly and service-minded. One of the best options to stay in a hotel in centre of Hanoi.

              Reviewed March 29, 2016
              8.8
              Excellent
              Thitikarn from Thailand
              Group
              Superior With Window
              Stayed 2 nights in February 2016

              cosy welcome”

              I like the hotel location which is easy to walk around and reach other area. Staff at counter was so nice,Lily and Giang they helpful a lot for my trip also Mr.Hoan. I like this hotel even it was some small problem in my room coz they fix it fast

              Reviewed February 24, 2016
              8.3
              Excellent
              sirichai from Thailand
              Couple
              Deluxe With View
              Stayed 2 nights in December 2015

              Good location / nearby Old Quarter / good bedroom”

              convinient / sweet room / clean

              I have stay at hotel 3-6 and 7-6 December 2015 First Periods hotel up grade from delux to honey sweet has a balcony to see a street ouside / thank you very much for you kindness about my room i have heard Kncok Knock the door at night 4-5 times per night i dont know what happen Please hotel what sound ?? and come from ?? wifi very nice not to good and not to bad Easy to go to the lake 3 min and old quaoter 10 min

              Reviewed December 11, 2015
              10.0
              Exceptional
              Trung from Vietnam
              Couple
              Superior With Window
              Stayed 1 night in November 2015

              Valueable and quiet hotel”

              Great location, good price, good service

              The hotel is amazing in value for money paid. The room is very nice and spacious with good new amenities , great breakfast and great location, fast wifi in almost rooms, and at the lobby of hotel. Staff there very very helpful. They also helped us with 2 days tour to Halong Bay. Sleeping on boat was so good and quiet. Highly recommended.

              Reviewed November 30, 2015
              8.7
              Excellent
              mike from United States
              Couple
              Deluxe With View
              Stayed 8 nights in November 2015

              Trustworthy.”

              Trustworthy of the staffs, their honesty and helpful.I

              We were very happy to stay at Crystal Ha Noi hotel, the staffs are very honest and helpful. They arranged trips or taxi average ten to fifteen per cent less than we did for ourself.Once we left the hotel with all of our money, credit cards, passports on the floor of the bathroom, when we walked out, the cleaning ladies walking in.When we realized that, we were far away from the hotel and were panicked then called the hotel receptionist to come to our room to check for us and she called back to tell us that every thing were still there, it was a scary experience with a happy ending due to the honesty of the people who had been working ther, especially the house keeping ladies. We were very happy to stay there, happy with every thing, staffs, room, food, except the elevator has the special smell, the hotel is not new, and we think it should not be 3 stars, although it nice, but it should be at lower star,

              Reviewed November 25, 2015
              5.3
              Nhuan from Vietnam
              Solo traveler
              Superior With Window
              Stayed 3 nights in November 2015

              Room condition and cleanliness ”

              Not really good, staff was not friendly when I ask to change to a cleaner room and the second day they change me to the room which is worst than the first room. Overall , except the good location the hotel is not comfortable and value for money

              Reviewed November 10, 2015
              10.0
              Exceptional
              Ricky from United States
              Solo traveler
              Superior With Window
              Stayed 1 night in October 2015

              Great Tours”

              walking distance, nice rooms & facilities, resonable price

              It was great, I spend 2 days on Ha Long bay too. They let me to have a shower before a take to train to Ha Long bay, so I think it was very kind of them because I was come back late to hotel on that day. Furthermore, the price of the tour is resonable. The staff is a great help too, they even send someone to see me off to the airport settle bus. I would recommend to every of my friends

              Reviewed October 21, 2015
              9.7
              Exceptional
              Anh from Vietnam
              Couple
              Superior With Window
              Stayed 1 night in June 2015

              Good for city break”

              Location, staff, service

              Friendly hotel with comfortable and clean room. Breakfast was served every morning from 6:00 with good Vietnamese dishes. Great location for nightlife ( night market, pub, restaurant, shops...) and within walking distance of many local tourism attraction.

              Reviewed June 20, 2015
              12345
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              Crystal Hotel Hanoi
              |Very good 7.1
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              Experiences on Agoda. Because your room is just the beginning.

              • Excellent location
              • Hoan Kiem Lake
              • Hanoi Railway Station is within 1.67 km