Crystal Hotel Hanoi
Crystal Hotel Hanoi
See all 32 photos

"Was pretty good value for the money."

Angela

January 24, 2018

Superior With Window - Guestroom Crystal Hotel Hanoi
Superior With Window - Guestroom
See all 32 photos
Lobby Crystal Hotel Hanoi
Lobby
See all 32 photos
Bathroom Crystal Hotel Hanoi
Bathroom
See all 32 photos
Entrance Crystal Hotel Hanoi
Entrance
See all 32 photos
See map Crystal Hotel Hanoi
See map
Excellent
Location
8.1
See all 32 photos Crystal Hotel Hanoi
See all 32 photos
Removed from saved list

Crystal Hotel Hanoi

Excellent location
- Inside city center
- What's nearby?
Very good
From 252 reviewsSee what guests said
7.2
/
10
Very good service
7.8
Value for money7.1
Distance to city center0.2 km
Location rating8.1
Nearest airportGia Lam Airport (VGL)
Distance to airport3.4 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
Deluxe with View
Deluxe with View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed and 1 king bed
Enter dates to see prices
Triple with View
Triple with View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
Superior With Window
Superior With Window
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 2 double beds or 1 queen be...
Enter dates to see prices
Family - 2 King Beds
Family - 2 King Beds
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Family with View
Family with View
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Superior Room
Superior Room
...
    Enter dates to see prices
    Family Room
    Family Room
    ...
      Enter dates to see prices
      Triple With Large Window - Early Bird Deal
      Triple With Large Window - Early Bird Deal
      ...
        Enter dates to see prices
        Family With View - Early Bird Deal
        Family With View - Early Bird Deal
        ...
          Enter dates to see prices
          Have a question for Crystal Hotel Hanoi?
          Up to 30% off with Agoda Insider Deals!

          Prices drop the moment you sign in!

          Sign in now
          More about Crystal Hotel Hanoi

          More about Crystal Hotel Hanoi

          "Staff are friendly and helpful."

          Reviewed September 29, 2016

          Kah Y. from Malaysia

          |

          Group

          An overview

          Show more

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          Crystal Restaurant
          Vietnamese
          cafe Nang Tuong
          200 m Vietnamese
          Quan An Pho Co
          200 m Vietnamese
          Asian cuisine
          Asian cuisine
          Rue Des Seaux Restaurant
          30 m Asian, European, French
          Lan Chin Draught Beer
          60 m Asian, Brew Pub, Vegetarian
          The Gourmet Corner Restaurant
          70 m Asian, European, Vegetarian
          Cafe
          Cafe
          Coffee Zone
          40 m Cafe
          Emily's Coffee
          60 m Cafe
          Roots
          120 m Cafe

          What they offer

          "Staff friendly."

          Narongdech from Thailand

          |

          Couple
          Show less

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

          Show more

          Real reviews from real guests

          Agoda Reviews (252)Booking.com Reviews (1315)
          7.2
          /
          10
          Cleanliness6.5
          Facilities5.8
          Location8.1
          Room comfort and quality7.2
          Service7.8
          Value for money7.1
          Provided by verified guests of Agoda
          Filter guest comments by:
          Language
          English
          한국어
          Français
          ภาษาไทย
          more
          Room type
          Superior With Window
          Deluxe with View
          Triple with View
          Family - 2 King Beds
          Search reviews
          Now you can search for any keyword within the reviews
          Showing 202 verified guest comments
          12345
          7.6
          Very good
          joy from Philippines
          Group
          Superior With Window
          Stayed 5 nights in June 2018
          Needs a revamp”
          Pros: location, value, breakfast Cons: the pictures are not the same with the actual situation, this hotel needs a revamp. The black things in the tub as pictured in the previous photos are not molds but rather scratched paint of the bath tub. They have everyday room service, and provides cleaning of the whole room and provides new towels everyday. There is no free water in the fridge.
          Reviewed July 03, 2018
          6.0
          BLEZEL from United Arab Emirates
          Group
          Triple with View
          Stayed 3 nights in May 2018
          This hotel is such u huge lie.”
          Booked Triple view room(with balcony and free water)-nothing was their!(Pictures from Agoda for this hotel are such huge lies-my first time on all of my bookings here). We booked a tour for $30each for the Halong Bay tour at the hotel and Peter, front staff, told us was are the inclusions. We asked him to give us a copy but he just told us "just take note". Then when we got Halong Bay, the tourguide told us Kayaking is not included where in fact we remembered the staff told us it's included. Better go outside your hotel and booked through travel agencies,where you can see alot and cheaper and will defintely help you with everything. Shout out to Din Nguyen, waitress, for giving exceptional service during breakfast time and gave us tips on how to explore Hanoi.
          Reviewed June 02, 2018
          6.0
          Thi from Vietnam
          Couple
          Triple with View
          Stayed 2 nights in April 2018
          Not value for money”
          old, not clean as picture
          Reviewed April 29, 2018
          7.2
          Very good
          Angela from Canada
          Family with young children
          Family - 2 King Beds
          Stayed 2 nights in January 2018
          Decent ”
          Was pretty good value for the money.
          Reviewed January 24, 2018
          6.8
          Good
          Quoc from Vietnam
          Group
          Triple with View
          Stayed 1 night in April 2017
          Not so good”
          Ok
          Reviewed January 22, 2018
          6.0
          kah from Malaysia
          Group
          Family - 2 King Beds
          Stayed 1 night in December 2017
          Disappointed ”
          Room is not as what showing in the picture. Smelly toilet probably due to the drain. Room is too dark. Light bulb of 5 but 3 were down. The bell boy keep asking for tips. Front desk staff is also not friendly. Will not return
          Reviewed December 27, 2017
          8.0
          Excellent
          Jagdish from India
          Business traveler
          Superior With Window
          Stayed 1 night in September 2017
          MY STAY AT CRYSTAL HOTEL HANOI”
          I WILL NOT STAY IN THIS HOTEL AGAIN. THIS IS NOT A HOTEL WHICH IS OF MY TASTE
          Reviewed December 11, 2017
          4.4
          Bryan from United States
          Group
          Superior With Window
          Stayed 3 nights in November 2017
          Outdated Pictures and Rude Staff”
          I had an awful experience at this hotel. First, the pictures are very old and do not represent the rooms or the lobby area. Second, the bathroom sewer had noxious smells that permeated my entire room, and the bathroom shower did not have a curtain or glass structure to prevent water from getting all over the floor. Third, the internet was weak and intermittent, preventing me from doing work stably. Fourth, they served the same breakfast every day, so if you're there for more than two days, it gets old fast! Finally, the staff were very rude, and talked down to customers who were upset when 1) their rooms were given away to other patrons willing to pay more; and 2) when my friends and I complained about our rooms.
          Reviewed December 02, 2017
          3.2
          Jason from United States
          Group
          Deluxe with View
          Stayed 1 night in November 2017
          Poor experience ”
          The hotel is nothing like the photos. The rooms have broken items. The bathroom was moldy, the hot water did not work, and lights didn't work. The room stank from from the smell of sewer coming through the drain. The wifi is bad and the staff were rude. The room was really loud from street noise. The experience was not pleasant at all.
          Reviewed November 30, 2017
          4.4
          Jason from United States
          Couple
          Deluxe with View
          Stayed 3 nights in November 2017
          Not very good”
          The pictures are not accurate. The staff is rude. The rooms are old and falling apart. WiFi is inconsistent and often doesn't work at all. The location is good though. I do not recommend this place. There are better places for the price.
          Reviewed November 30, 2017
          5.2
          CHAMIRA from Canada
          Couple
          Superior With Window
          Stayed 1 night in November 2017
          Only good thing about this place is the Breakfast Buffet”
          They didn't have the room I book from Agoda to start with, Rooms are looking very old, specially the toilet is unpleasant and old looking. Rooms feel stuffy, pictures on the website are completely wrong, hotel don't look anything like the pictures on the website, specially the rooms. I will never stay in this hotel again nor will recommend to anyone, they are much better options around for the price you would pay here.
          Reviewed November 28, 2017
          5.2
          TUAN from United States
          Solo traveler
          Superior With Window
          Stayed 1 night in November 2017
          Old musty”
          The room is old. Mattress has springs poking at you. Bathroom was old and moldy.
          Reviewed November 22, 2017
          10.0
          Exceptional
          Nawfal from Philippines
          Group
          Family - 2 King Beds
          Stayed 1 night in October 2017
          The best ”
          I can tell you is the best hotel In Hanoi very nice staff
          Reviewed October 16, 2017
          9.2
          Exceptional
          Nawfal from Philippines
          Couple
          Family - 2 King Beds
          Stayed 1 night in October 2017
          Nice ”
          This hotel is really located in the heart of Hanoi city the staff is so helpful exactly the guy in the tours is very well educated and he will help on everything...
          Reviewed October 15, 2017
          6.0
          Thi from Vietnam
          Solo traveler
          Superior With Window
          Stayed 3 nights in September 2017
          Above average”
          Not too good
          Reviewed September 26, 2017
          4.4
          NANRAPAT from Thailand
          Group
          Family - 2 King Beds
          Stayed 1 night in September 2017
          Bad experience at Crystal Hanoi Hotel”
          I decided to reserved Crystal Hanoi hotel because it's good location near the downtown of old quarter. The hotel looks in the picture is comfortable and clean. I book family room with city view but when I open the door I saw a fan OMG why they put it in the room. It means air-con does not work or it is not cold. I open the air-con for 2 minutes it does not have a wind. I feel bad with this problem and the floor is very sticky. I went down to the reception and told her to fix the air-con. She sent a man [he is very nice even through he can speak quite English and good manner] to fix it. I waited for 5 minutes it does not work and I went to reception again. I saw her using mobile phone at the first floor does not stay at the counter. I told her it does not work what happened? and she sent other gay to fix. The other gay came to room and said wait fir 5 minutes it get cold and opened the fa n to made the room got cool. I do not believe this is the way to solve the problem. I went down again and can not find she again I saw her at the dinning room eating dinner. I told her I want to changed room. She said do not have family room and took me to the triple room. I went to that room and checked air-con first. I was better than the last room. The first man with good manner he went to my new room and he tried to communicate with me to changed the room to the first floor because that room air-con is better than this room. I changed room for the last time. Thank you for your kindness. There is no free bottle of water with free service normally every hotel has this service. You should think about this. I have to go out and buy water from mini mart near lake. This hotel look outside is good but when I came in the room I am not OK. You should have to renovate and practice your staff to know about the manner of service.
          Reviewed September 20, 2017
          6.0
          Quyen from United States
          Family with teens
          Triple with View
          Stayed 4 nights in September 2017
          Above average”
          Pro: Location. Good phở (noodle). Cons: hotel is old, dirty. Shower has no curtain even we paid for the room shower has glass door. Bed is hard like rock! Feel the spring poking is the entire night! Room advertised "with view" but there was no view! Called to requested to change room, still no view. Room with stained shower room leak on the floor and the shrink is clothed! Have to brush our teeth on the bath tube instead of the shrink (gross!). The same breakfast everyday (sick of it after 4 days straight!). Breakfast start at 6:30 but not all the main course ready until 7:00! Will not ever return! Wifi not working! Staffs is very polite and friendly! Love them!
          Reviewed September 10, 2017
          9.6
          Exceptional
          Ninx from Malaysia
          Group
          Family - 2 King Beds
          Stayed 3 nights in March 2017
          Exceptional”
          The hotel location is strategic. Convenient to get food and also not far from the tourism spot. The breakfast is delicious. The front desk staff are very friendly and helpful
          Reviewed July 23, 2017
          8.8
          Excellent
          LINA from Indonesia
          Group
          Family - 2 King Beds
          Stayed 2 nights in June 2017
          Excellent”
          nice room.. thanks :)
          Reviewed July 06, 2017
          7.2
          Very good
          Chaivaree from Thailand
          Couple
          Triple with View
          Stayed 1 night in March 2017
          Good location ”
          Disappointed with the bathroom, water dripping from ceilings in different areas.
          Reviewed March 24, 2017
          12345
          This is a popular property. Don't miss out!

          Back to search results

          Back to room choices

          |

          Dismiss