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Very good7.3
Based on 16 reviews
Crystal Lake Resort
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Balcony/terrace
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7.8 Very good location
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7.8Location
  • Free Wi-Fi in all rooms

  • Daily housekeeping

  • Blackout curtains

  • Airport transfer

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Room choices
Standard Triple Room with Balcony
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  • 1 single bed and 1 double b...
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Standard Triple Room with Balcony
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  • 1 single bed and 1 double b...
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Triple Room with A/C
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  • No view
  • 33 m²
  • 1 single bed and 1 queen be...
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Triple Room with Balcony
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  • 2 m²
  • 1 single bed and 1 double b...
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Twin Double Fan
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  • No view
  • 27 m²
  • 2 single beds
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Triple Room with Balcony
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  • 1 single bed and 1 double b...
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Double Bed with Shared Bathroom
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  • 16 m²
  • Smoking allowed
  • 1 double bed
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Double Room with Fan
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  • 21 m²
  • Smoking allowed
  • 1 double bed
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Double or Twin Room with Balcony
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  • 2 single beds
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Double Room
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  • 1 king bed
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Nearest essentials

Airports
  • 85 kilometers to
  • Bandaranaike International Airport (CMB)
  • 85 kilometers to
  • Bandaranaike International Airport (CMB)
Public transportation
  • 1.4 kilometers to
  • Kandy Railway Station
  • 1.5 kilometers to
  • Asgiriya Railway Station
Hospital or clinic
  • 90 meters to
  • Lakeside Adventist Hospital
Pharmacy
  • 950 meters to
  • Pharmacy
Convenience store
  • 1.1 kilometers to
  • Best One Store
Cash withdrawal
  • 1.3 kilometers to
  • ATM

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Verified guest reviews

Agoda Reviews (16)
Booking.com Reviews (89)

4.9

Filter by guest type:
  • Cleanliness 8.1
  • Facilities 7.0
  • Location 7.8
  • Service 7.0
  • Value for money 6.8
Very good
  • Cleanliness 8.0
  • Facilities 7.1
  • Location 6.9
  • Service 6.9
  • Value for money 6.0
Very good
  • Cleanliness 8.3
  • Facilities 7.3
  • Location 8.5
  • Service 7.5
  • Value for money 7.5
Review score
  • Cleanliness 8.0
  • Facilities 4.0
  • Location 8.0
  • Service 4.0
  • Value for money 6.0
Provided by verified guests of Agoda
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Room type
  • Double Bed with Shared Bathroom
  • Double Room with Fan
  • Twin Double Fan
  • Triple Room with A/C

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Showing 12 verified guest comments
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4.8
Andreas from Germany
Couple
Double or Twin Room with Balcony
Stayed 2 nights in August 2017
tries to charge for broken door handle”
Room and breakfast fits to the price and is ok. As to the friendliness of the staff: You find the typical Sinhalese friendliness as long as no problem arises. What happened to me: Trying to open the door to our room the handle broke. A woman who hardly understood any English tried to help us and looked the door. She had big difficulties then to open the door for us. The door left open then the rest of the day until we came back from the village ( no dinner or lunch available in this hotel. Next day we were told that we should pay 1500 Rupies for the broken handle. we of course did not. our departure was very pleasant. We can't recommend this place
Reviewed August 21, 2017
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7.2
nelline from Netherlands
Couple
Double Room with Fan
Stayed 2 nights in May 2017
A peaceful, quiet place just outside the busy centre of Kandi”
If you want a nice, quiet place not far from the centre of Kandidaten, this is the place to be. Friendly, helpf
Reviewed May 04, 2017
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8.0
Nicola from United Kingdom
Couple
Twin Double Fan
Stayed 3 nights in March 2017
Very nice, bright and clean room”
Wifi and fan worked well. Room a good size, clean and bright with nice bathroom. Outside seating area on terrace. No lake view but not far from south side of lake, a pleasant walk to town but be careful coming back at night.
Reviewed April 06, 2017
Dear Nicola, Thank you for taking the time to write your review of our property, your feedback is very valuable to us. We are truly happy you enjoyed the stay and it is a pleasure to have met you. We look forward to seeing you on your next trip to Kandy! Best regards, Team Crystal Lake
Responded April 21, 2017
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10.0
Jean-Pierre from Canada
Solo traveler
Double Room with Fan
Stayed 3 nights in March 2017
Excellent choice!”
Very close to the lake and the city. beautiful house, great rooms, very clean, relaxing lobby etc. But MOST OF ALL: MARY. This employee gives attention to all tour needs. Always smiling, a good sense of humour and she prepares delicious food. MARY made my stay there, thanks a lot LADY M. JP from Canada.
Reviewed March 22, 2017
Dear Jean-Pierre, ThankThank you very much for your review of your recent stay at Crystal Lake. Your feedback is much appreciated. we are really happy you enjoyed the stay and it is a pleasure to have met a wonderful person like you. I did convey your regards to Mary, and she is pleased to hear that you had a great time at Crystal Lake. Once again thank you very much for your feedback and for having stayed with us. We look forward to welcome you back in Kandy. Best regards, Team Crystal Lake, Anjula Amarasinghe
Responded April 04, 2017
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8.4
Trevor from United Kingdom
Solo traveler
Double Bed with Shared Bathroom
Stayed 2 nights in January 2017
Off the main road, so quiet”
One minute walk to the lake in a great location away from the busyness of town. Nice walk the length of the lake under huge trees to town. It's not a resort, as such, but a small, modern building – more of a home stay. Good value for money.
Reviewed January 30, 2017
Dear Trevor, Thank you for taking the time to write your review of our property, your feedback is very valuable to us. We are really happy that you enjoyed your stay at Crystal Lake since customer satisfaction is our top priority. Once again thank you so much for staying with us, we look forward to welcome you back! Best Regards, Team Crystal Lake, Anjula Amarasinghe
Responded April 04, 2017
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Crystal Lake Resort
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6.4
Ben from United Kingdom
Solo traveler
Double Room with Fan
Stayed 1 night in December 2016
Nice location not far from Lake Kandy”
Nice size rooms friendly stay. It's in a good location to walk around the lake to temple of the tooth. The only slight down is unless you get the outside upstairs room. They lock the front door . Early evening . And have to ring bell to get in.
Reviewed December 26, 2016
Dear Ben, Thank you for taking the time to write your review of our property, your feedback is very valuable to us. And we’re truly sorry about any inconvenience that you may had to face during your stay, we will always be committed to give the best service possible for all our guests.. Once again we apologize for the inconvenience and thank you for staying with us. We look forward to seeing you on your next trip to Kandy! Best regards, Team Crystal Lake
Responded April 04, 2017
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6.0
Nagalingam from Sri Lanka
Family with young children
Triple Room with A/C
Stayed 1 night in September 2016
Asked Extra Money, no Child and extra bed policy.”
I went with my family,myself,wife and 3 kids(girls) age 4,8 and 10 ,I added 2 adults and didn't add 3 children,I booked Triple Room with A/C I tried to modify with your website there is no option to add 3 children after I paid through Credit card,(agoda should take care of this) However I put there in another option,coming with 3 children.I didn't bother because I booked triple room and can manage without asking extra bed since my children below 12 , but when I enter the hotel after 7 hours journey ,resort owner asked me, you have to pay additional money because you are coming with 3 kids.I said didn't need the additional bed and my children are age below 12 according your Child and extra bed policy don't need to pay any addition but he didn't agree,he said that if you are coming with 2 kids it's okay but you are coming with 3 kids.I have no option because I have already paid full amount for the room.So I asked how much I have to pay, he asked me LKR 500.00 I agreed that, On the night around 9 or 10 somebody knock my roome gave the bill to Rs 500.00 asked me to pay the money. I paid the money.He asked me additional 500 but he didn't do any arrangement for extra bed or anything only 2 tea packets 4 sugar packets were there and no milk packets Breakfast It's cost LKR 400 per person but not worth for money, only one omelet,few breads, butter,Jam and watermelon fruit pieces. Bill When I booked the room it says taxes LKR 1000.00 but he didn't give any proper bill for me. Bed and Room. Very good mattress,Children enjoy very much on this.Room also look good. These are my opinions of hotel. Wifi I got up on midnight and forget asked wifi password couldn't get the way to access internet. AC: AC is working good. Staff Morning I called the property owner nomber 2 times he didn't answer so couldn't get the way to order breakfast, finally I found a bell on front, I rang it ,caretaker came ask what you want so I ordered the breakfast and asked t
Reviewed September 04, 2016
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6.8
Manuel from France
Couple
Double Bed with Shared Bathroom
Stayed 2 nights in March 2017
1 nuits”
guesthouse de qualité moyenne avec bouilloire dans la chambre et un frigo commun ; a 14 euros la nuit a 2 , le rapport qualité/prix est bon !
Reviewed April 20, 2017
Chere Manual, Merci beaucoup pour votre revue de votre récent séjour à Crystal Lake. Nous avons hâte de vous voir lors de votre prochain voyage à Kandy ! Cordialement, L'équipe Crystal Lake
Responded April 21, 2017
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Crystal Lake Resort
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8.0
keisuke from Japan
Solo traveler
Double Bed with Shared Bathroom
Stayed 2 nights in July 2017
落ち着く”
ダブルルーム(共同バスルーム)に2泊しました。ドミトリーに疲れたバックパッカー等には非常に快適だと思います。
Reviewed July 07, 2017
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4.4
li from China
Solo traveler
Triple Room with A/C
Stayed 1 night in April 2017
老板差评”
出行之前看到攻略说斯里兰卡这边的人经常耍无赖,自己还不相信,在这家遇到了,不过在斯里兰卡遇到的大部分人还是挺好的,这家老板娘除外
Reviewed April 05, 2017
Dear Guest, Thank you for taking the time to write your review about our property, but I'm sorry I must say I wasn't actually able to understand what you have written, despite my many efforts of trying to translate your words into english. Anyhow we hope you enjoyed the stay at Crystal Lake. Thank you again for staying with us! Regards, Team Crystal Lake
Responded April 21, 2017
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Crystal Lake Resort
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