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Hanoi Bonsella Hotel
No. 3 Bao Khanh Lane, Hoan Kiem, Hoan Kiem District, Hanoj, Vietnam - ZOBRAZIT NA MAPĚ
Zahajte svou cestu nejlepším možným způsobem a ubytujte se v tomto ubytovacím zařízení, které nabízí Wi-Fi zdarma ve všech pokojích. Může se pochlubit strategicky výhodnou polohou v oblasti Hoan Kiem District, takže se snadno a rychle dostanete k místním atrakcím a památkám. Rozhodně neodjíždějte dříve, než navštívíte zdejší atrakce, jako je [popular_landmark]. Toto 3.5hvězdičkové ubytovací zařízení nabízí služby, jako je restaurace, abyste si pobyt ještě více užili a jen tak na něj nezapomněli.
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Not just excellent, its amazing ”
The location is perfect. Breakfast is delicious. We stay here for three nights and they do change the varieties of the breakfast buffet. The staff in the restaurant is always energetic and smiling! It made our days! Bonsella hotel has the best customer service! We stayed here for three nights. They kept our luggage when we’re out for Ha Long Bay 2-day trip, and after we came back from the trip. The luggage was already in our new room. The housekeeper always left a small touching note and some sweets in the room after cleaning and reminded us of the weather tmr. Furthermore, the porter is always helpful as well. Even though we’re still at the entrance of the lane or we’re still inside the taxi. He knew we’re their customers and always come out to help with the luggage. Not to mentioned the receptionist, the ladies are always smiling and willing to help us with any inquiries. She helped us check with the travel agent when they were late for the pickup time, served water while we were waiting. Checking with us whether we need to arrange the airport transport the night before we check out. I have a lot of good things to say. All these small little things mattered! The Staff in Bonsella Hotel is fantastic! I will definitely stay here again if we’re coming to Hanoi next time!
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친절함과 깨끗함, 위치가 돋보이는 호텔”
제가 가본 호텔 중 가장 친절했습니다. 리셉션 직원, 조식당 직원 모두 친절하고 항상 웃으며 응대해줬어요. 그랩이나 픽업 관련 문제가 생기면 발벗고 도와줘서 정말 감사했습니다. 객실도 깨끗하였고 벌레나 먼지 이런거 안보였습니다. 에어컨도 굉장히 시원했고요. 호안끼엠호수 근처라 주요 관광지 도보 가능했고 중간 중간 호텔 들어와서 쉬기도 좋았어요. 하노이가 너무 덥고 교통도 복잡해서 힘들었지만 호텔 직원들의 친절함 덕분에 또 오고 싶습니다. It was the kindest hotel I've ever been to. The receptionist and breakfast staff were all kind and always smiling and responding. Thank you so much for helping me out in the event of a problem with Grab or pick-up. The room was clean, and I couldn't see any bugs or dust. The air conditioner was also very cool. I was able to walk around major tourist attractions near the lake, and it was nice to take a rest in the middle of the hotel. It was so hot in Hanoi and the traffic was so complicated, but I want to come again thanks to the kindness of the hotel staff.
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Beyond expectations”
I visited Hanoi with my parents and siblings and we have stayed at 4 different hotels as we need to travel far. This hotel is beyond my expectations and is the best among all hotels I have stayed. The welcoming drinks and snacks is an eye opening to me. During check in, they provided us maps and explained to us how, when and precautions which is a ‘WOW’ in our hearts. The bed is comfortable and the pillows is superb. The rooms ambience and lightning is also ‘wow’ to me. I like bright rooms instead of yellow lights. Your rooms have all the lights we can choose. White, sky lights and warm white which is all up to individual preferences. I am so happy when I step into the rooms. All the basic necessities provided and the tv channel has the most varieties of all the hotels I have stayed. Wifi is fast and breakfast is good. Their services is beyond my expectations. It may not be 5 stars hotel but their services is 5 stars. Jenny, thanks for you help. Before our arrival you have been patiently assisting our queries and taking care of us. Appreciate it. If I ever visited Hanoi, your hotel will be our choice and I do recommend to all who wants a comfy bed, clean,
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Perfect hotel in a perfect location. ”
The Bonsella was just perfect. Everything you look for when travelling- great location, impeccable service, clean, quiet well-equipped rooms. If it’s within your budget, do not hesitate. Highlights included reception staff. They anticipate your every need. Their English is great. We used them to call our next hotel in Hoi An to arrange for airport pickup. We even got a small thank you gift on checking out. Breakfast was plentiful and tasted great. Beds were good and our request for a ‘flatter’ pillow was quickly accommodated. All this is great but the real reason you should stay at Bonsella is the location. In Hanoi every block makes a difference and this street is perfect! Brighter than most, bustling with culture, with good shopping for silk, handicrafts, Northface all within steps. Most importantly, the lake is half a block away. Please be sure to get up early at least one day to see what happens on the street and around the lake before 7am. Amazing experience!
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Amazing stay at Bonsella hotel. ”
This hotel was perfect from start to finish. The location was unbeatable, but still quiet at night. The staff went above and beyond for us during our stay. They even called the airline and did a name change for us. The room was really clean. There was a mini fridge and snacks available for purchase. They offered us a welcome drink and snacks on check in. Breakfast was amazing everyday. We couldn't have asked for better service. I would definitely recommend this hotel to anyone looking for an amazing mid range accommodation.
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Great location, helpful staff”
Friendly staff that go out of their way to help out. Location is great, Just minutes walk from the lake but still in a quiet street. Good breakfasts on rooftop. Rooms were a good size with comfortable beds. Amenities in the room as you would expect. Overall very satisfied with the hotel and would use again. The staff made the stay memorable with Jason, Leo, Kate and Jenny (anglicised names) and the breakfast crew all helping with travel plans and other assistance.
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overall is great”
the staffs are friendly and the room size is ok which pay at this value. the hotel purposely arrange the bed decoration for our wedding anniversary & give us the complimentary of cake & white wine. the location is strategic while walking distance to a lot of shops & restaurant as well. *Anyway, don't use their private car's airport transfer which is much higher cost than booking outside* they gave us a souvenir & also prepared to us a breakfast for take away to the airport while we need to check-out early morning at 6am. everything is fine to stay here and further they allowed us to early check-in too.
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Small but excellent!!”
I'm the second time at the Bonsella hotel. The reason why I chose this hotel twice is obvious. It's because of the kindness and beautiful smile of the staff. I never felt uncomfortable during my 4nights and 5days. Next time I go to Hanoi, I will be happy to stay at this hotel again. There are also various restaurant and cafes that are close to the Old Qurter and are available around. It was a hotel that had a small but very pleasant time.
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Wonderful hotel in the heart of the old city!”
Great value for money, wonderful staff and very clean rooms in the heart of the old city. We really enjoyed our 2 stays (5 nights in total) at this lovely hotel. Staff was really helpful with any questions we had and when we left at 2am for our night flight, we received packaged breakfast bags to take along. We would definitely stay here again and highly recommend this stay.
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Fantastic 4 night stay”
Lovely bright clean rooms. Good size, excellent shower, good wifi connection and good location next to lake. Staff are a credit to the hotel, very friendly and love to help with your stay. Breakfast served from a rooftop terrace and the choice was varied and yummy. Breakfast ladies were so smiley and friendly, lovely start to the day.
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Wonderful place for the family”
The service here is exceptional. The staff was kind and helpful, especially Hoài and the nightshift receptionist. Our room was clean and peaceful, vital for toddler-family travelers. The hotel itself is very well located within walking distance of the cathedral and Hoàn Kiếm Lake. My family highly recommends this hotel and will continue coming back. Thank you again to the staff for the wonderful stay!
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Fantastic”
It’s easy to be good when things are going well. It’s difficult to fix a mistake far and above the call of duty. When we arrived my wife was ill and we ended up in a room that did not have double pane windows. For us the noise was too much, so they moved us to a different room that was SILENT. The following day they told us this room cost less than our previous room that we prepaid and therefore refunded us a large junk of our money. The staff were fantastic: everyone was polite, knew who we were, and worked efficiently together. Each member communicated with other members so you didn’t have to keep reexplaining yourself. If you are going to Hanoi, stay here. And if you aren’t happy with something, let them know, they will fix it.
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Service and hotel was amazing. ”
Location is good - near the Old Quarters. Service rendered was personal and professional, thanks to Jason and team. Breakfast spread was delicious and staff Cali was very nice, she made sure that we have enough food. We were supposed to go on the Halong Bay cruise and due to the unforeseen weather, the staff monitored very closely and updated us on the status of the cruise. We were very disappointed that the cruise was cancelled and unable to postpone. Sensing that we badly wanted to go for the cruise, the staff jumped into action to find another alternative cruise operator for us. Thanks to them, we had a wonderful experience at Halong Bay. All the staff from Bonsella Hotel have given a 6 star rated service.
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Excellent Hotel”
Bonsella is a stone's throw away from Hoan Kiem lake and we had a very pleasant and comfortable 2N stay. Staff was kind enough to pack us breakfast even when we departed the hotel at 4AM to catch our flight! Only possible improvement is to remove the 2% surcharge on credit card payments - accepting cards without additional charges should be standard for 2019.
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kindness and location of hotel is the best!”
I stayed alone in 2nd of May after staying other two hotel in hanoi.Hotel offered room upgrade with family room for free. i think kindness, location and cleaness of hotel is the best. also the foods for breakfast are so delicious and tasty even though not variety.
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A great hotel with a great and friendly staff!”
I have stayed there both times I went to Hanoi and recommend for anyone to stay there. The staff are very committed to making the stay the best as possible and the location is great. Excellent breakfast buffet and the rooms are super clean!
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Amazing staff and location”
I booked this hotel for my parents so I’m writing this review based on their experience which was nothing but lovely! It was my mom’s birthday during their stay so via email, I arranged with Jason, the hotel manager, a little surprise (flowers) for her which he pulled through! The hotel staff also gave my mom free cake and sang to her. My parents said that the hotel is in a prime location with lots of restaurants and shops in the area. Overall, my parents had a great time and felt really at home because of the staff’s hospitality in Bonsella!
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An excellent option in Hanoi”
No review of the Bonsella Hotel would be complete without mention of their staff. Simply the kindest, warmest and most helpful hotel staff I have encountered in many years of travel. This includes the front desk, the concierge and the dining room staff. Simply superb, full stop. The location is perfect, the room was clean and the breakfast was excellent. With respect to my specific room location, the 9th floor, I would recommend a different floor location for light sleepers. The breakfast area is on the floor immediately above and you can clearly hear all the breakfast prep from 5:45 AM onwards. If you're traveling from the US, this is unlikely to be a problem as you'll be deep into the afternoon based on your home time but to others traveling from adjacent countries, something to keep in mind if you're a late sleeper. The only other suggestion I have for hotel management is to address the inconsistent water temp in the shower.
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best hotel in hanoi ”
The service of the staff is too good. The attitude of always caring for customers is impressive. It is very convenient to travel because it is located near Lake Hoanchiem. Breakfast is very delicious and I want to visit the hotel again if I come to Hanoi. 직원들 서비스마인드가 최상이고 호안끼엠 호수 근처에 위치해있어 여행하기 매우 편리하다
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i would like to recommend 💯 our clean, stylish, modern looking hotel, BonsellaHotel ”
Thank you for both of the times our rooms were upgraded. With the breakfast buffet already included, it went beyond what i expected and was very delicious. I commend the staff most especially for their superb service! Will definitely come back!
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