Vynikající”

Very good

Vynikající”

I would like to thank Max at the reception who solved a billing issue for us. Much appreciated.

Hilton Reforma ”

The staff of the hotel were courteous and friendly. My wife and I had a great experience.

Great hotel”

Excellent service. All staff were friendly and attentive. Very comfortable and clean rooms. El Cardinal restaurant on premises is one of the best restaurants in Mexico City. Excellent location

Great Hotel ”

Great experience

No shower for 24 hours! ”

Nice hotel and room. Good location. But our shower didn’t work for 24 hours… we ask support to the reception 6 times! After one day, we pray for another room to get a shower. Staff is nice but not efficient Hilton didn’t propose a discount for the damages.

Amazing staff”

When you travel it was always the experienced that you will remember later on. It was also the experience that will made you want to come back again. The Hilton Mexico City Reforma Hotel’s staff are the best example of providing such a very good experience for us. We commend you for being so accommodating and friendly.

Vynikající”

Wonderful place. Big and clean room.

Most food reception staff. When wanted to meet GM twice denied. ”

I arrived 6.30 am and was I Briefly Mexico City for day only. I requested if I can check in and promised check out by 7 pm. They won’t allow because my booing was 22-23 March. They had rooms but wanted me to pay extra for early check in. Then I said what if you allow me check in now and I check out by 12, they still refused if I don’t pay. I went to another hotel. Moist unhelpful hotel I travel to over 200 destinations a year.

great location ”

the hotel is right at the centre of Mexico City. it is very close to the palace of the arts, as well as the other key tourist spots like the square and the cathedral (20mins walk). the hotel itself is nice and modern, room very spacious... the gym is very well equipped.

almost perfect”

The hotel was perfect when we stayed. Only that we checked in at 14:30, but the front desk told us our room would be ready in one hour. At 15:00 I asked another staff again and fortunately he noticed that their check-in time is 15:00, so that he changed a room for us, avoiding unnecessary waiting. On the ground floor, there’s a best Mexican food restaurant in town, worthy trying it.

Hilton”

Staffs were nice to give a complimentary birthday cake for my girlfriend. The conditions of the hotel was very good as well. Well done!

Ok hotel, needs improvement”

The room had a great view, The room itself needs to be re-vamped (old furnitre with scratches and loose legs) the walls inside the rooms were scratched and the tub altough nice was not properly cleaned (dirt/mold in the crevice between tub and granite cover.) Serving staff at restaurant varied from great to slow/forgetfull. Front desk staff was exceptional and the ammenities of gym and indoor pool were great. Unless your dining at the Cardenal, eat somewhere else. Hotel food is overpriced for Mexico standards.

The best hotel that I hae stayed in this year ”

GREAT LOCATION BUT BE CAREFUL OF EXTRAS”

Hotel is perfectly located in front of the Alameda Park and within a few steps its the Fine Arts Building, The Latino Tower for 360 views of Mexico City, the Morelos Pedestrian Street and tons of cafes, museums, historical buildings and restaurants. Also its 2 blocks away from the MTR and Reforma Avenue. Location is definetly its biggest asset. The hotel grounds are OK, but no more, no less to what you would expect from the brand. The pool is narrow, but in a city with so much to do why would you want to stay in a hotel pool? The downsides are the internet and parking. Internet is expensive (about 14-15 USD) per day and restricted to 4 registered devices. Internet should be complimentary and without restrictions. This is the XXI Century... Parking with the use of the valet service is COMPULSORY and they have a very limited liability clause should anything happen to your car or to your property inside. I find it anoying that I cannot park the car myself if I don't want to use the valet. Additionally parking is not complimentary and the cost is around 8-9 USD per day (plus the valet tips). There is no complimentary water bottles in the room and toiletries are limited (no tootpaste, toothbrush were in our bathroom) Mexico City is just an amazing place to visit.

convenient and safe”

Good, very safe, convenient to historical area and Zocalo. Easy to get transportation to pyramids, airport and restaurant. Red tour bus is good but wait too long. Highly recommended to use hotel taxi instead If public taxi for safety and comfort.

Nice hotel, scary enviroment as drug gangs attack”

Nice hotel, small swimming pool, large and full equipped. We arrived a nice hotel but surrounding with alots of commanders. We realised that drug gangs are against Mexican Millitary. It was a bit scary to visit around so we decided to get out the country asap. At the airport, alot of commanders are around. I am glad that i am back US safely.

Interesting stay and close to old city center”

No complain whatsoever, very good staff and customer services

perfect location”

all staff in hotel are very nice and friendly, English speaking very good, i also request a taxi driver to keep company with me to all day driving and stops some places is very safe.

everything was good. ”