S platností od 1. září 2017 se dle malajského vládního nařízení vztahuje na hosty, kteří nejsou občany nebo trvalými rezidenty Malajsie, povinnost uhradit turistickou daň 10 MYR na pokoj a noc. Daňové změny mají vliv na celkovou sazbu za ubytování a doplatek se hradí dodatečně při odjezdu.
Please note that Holiday Inn Resort Penang will be undergoing upgrading works of The Beach Wing Lobby and driveway from 4 September 2017 until 30 November 2017.
All other resort facilities will be available and running as per normal. Works involving noise will be restricted to timings between 11:00 and 17:00. Guests may experience minimal disturbances during these periods.
Kids Eat Free is available for children (under 12 years old) when ordering from the breakfast/lunch/dinner kids' menu at the hotel's dine-in restaurant. Please note that children must be accompanied by at least 1 adult who is registered as a hotel guest and who orders at least one main course from the full-priced menu. This is limited to 4 children per family, and is no available for room service.
Effective 1 June 2014, the Penang City Council will be imposing a local government fee of MYR 3 per room per night, payable directly to the property upon check-in.
All guest are required to provide a valid credit card upon check-in.
Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.
If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival:
1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)
3) Full name and contact details of the cardholder, together with a photocopy of the cardholder's passport.
Please note that hotel may contact the cardholder for verification purposes.