Hotel Regnum Residence
Ganz street 8, 02. Rózsadomb, Budapešť, Maďarsko, 1025 - ZOBRAZIT NA MAPĚ
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Vaše data jsou populární mezi cestovateliUživatelé si rezervují místo v Budapešť každých 4 minut na Agoda.com
Had a very comfortable stay. Staff were friendly and helpful. Location was ideal ”
Being close to metro links was great. Walking distance over Margaret Bridge to Pest side was a lovely stroll. We had a suite which was impeccable. Room 505 had a wrap around balcony. We loved the very close proximity to the Kiraly baths. (could see the outdoor spa from our balcony). Our stay in Budapest was heightened by the comfort and welcome of the staff at the hotel. We had a problem with one of the sliding doors and within five minutes we had the caretaker in fixing it. Would have been nice to have had a microwave and cutlery perhaps in room, to make snacks while we rested, but a kettle and mugs were provided. Room was warm and beds were very comfortable. Would stay here again.
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Vynikající”
This is an excellent hotel with excellent staff in an excellent location. The only thing that would have made it better was in house spa facilities.
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Very big rooms, friendly stuff and very close to the major city sites. Really recommended ”
Excellent !
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Velmi dobré”
The hotel and staff was very nice but I can’t say same thing about the most Budapest people. They are very rude and cold. They don’t like tourists. Weird!!
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Velmi dobré”
The only thing I didn't like about was breakfast and best thing was customer service and cooperative staff of hotel.
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The carpet is quite dusty ”
Big room, but a bit old. The carpet is quite old and dusty too. They definitely need to refurbish the hotel. Breakfast is simple and good enough for us.
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Nadprůměrné”
Staff were helpful housekeeping poor,bed linen not changed.
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Found Toenails on floor in room. ”
Day one; arrive and get shown to the room. Aircon in room didn’t work and found toenails on the floor and overall quality of room was poor and dated. Expected 2 double beds as advertised but one is a sofa bed and was essentially springs with a bedsheet on top. Went down to reception to explain about aircon and poor cleanliness. The receptionist simply shrugged his shoulders and said he tried. After the first night, it was too hot so we spoke to reception again (still with toenails on the floor). This time, new member of staff, apologised and moved us to a new room. This room was nicer (the one in the pictures online), newly refurbished as the receptionist had told us. Was a firm improvement but again a sofa bed (but comfier). Think for the price we paid (£560ish for 4 nights), there are better options out there. Think this is a 3 star hotel at best, not a 4 star. Breakfast included was as you would expect in any hotel. Can’t fault location however, very close to Danube and tram/buses.
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House keeping has potential”
The rooms are well furnished and big and at the same time the cleanliness can be improved. We were 5 nights and the house keeping was just once. We left the hotel early in the morning. The cleaning cart was always in the middle of the hallway and blocked the way. When we came back after 5 hours, the cart stood at the same place without room service The bed sheet was not pulled smooth. The staff talked loudly and listened to music in the service rooms. To us the hotel seemed lovelessly managed. The exposed location can not make up for the lack of cleanliness. Pity!
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Přijatelné”
The room we were in was very tired , old carpet stains ,bathroom sink plug and bath plug never worked, bin top was full of dust , it’s never a four star hotel , its states tea and coffee in rooms ,it was never replaced after day one. Had to ask reception to have our bed changed
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Skvělé”
Breakfast was cold for early morning sitting, but the location is great. The front desk receptionists were excellent. I also appreciated the energy efficient strategies in place.
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Hot. Not a 4 star hotel”
Unrenovated rooms are from 1990's. Disgusting old carpet. No plug by bed. No AC. Requested a renovated room. Better. Had AC...but only enough to get it to 80 degrees Fahrenheit. Renovated room are 3 or 3.5 star. unrenovated 3 star.
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Spacious rooms”
Although advertised as a double room, the accommodation comprised a sitting room, bedroom, bathroom and separate toilet. It was so spacious and excellent value for money. While not right in the centre it is in a nice neighbourhood with good transport connections.
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Good hotel”
Very big rooms, walking distance to the city center, the only thing which can be improved is breakfast.
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average hotel”
no option for lunch (restaurant not available), poor breakfast, have to wait for a taxi 20-30min. the room was clean and the staff very kind and helpful anyway, would not go again there
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Relax as your home but luxury”
Nice location 400m to the subway station! 100m to the river! Takes you only 3 minutes to the down town via subway! The room is very clear and with small living room ! It's my second time to stay in this hotel and I believe that I will still choice this one when my third visiting !
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Not convenient.”
Not many restaurants around here. Not suitable for family with young children. Especially the metro quite far from hotel.
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Nice hotel”
Accomodation breakfast are nice.
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Friendly residence for business and family”
I was completely thrilled with the spacious comfortably equipped business suite with balcony towards two sides. Delicious breakfast. The personal at the reception desk was very friendly and helped to resolve every question a tourist may have.
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No AC and No Customer Service”
The AC in our room wasn't working. My wife went down to the front desk and we were told that they had had several complaints from people on our floor and they were working on it. They gave us two fans to put in our room. It was in July and it was hot which meant none of our family slept very well. When I went to check out I asked if we could have some sort of discount since the AC never worked. I was told that we should have said something to them about it. When I told the front desk person that we had said something he then switched his tactic to say that we needed to contact Agoda since we had paid them. I told him that the issue was not with Agoda but that it was with Hotel Regnum. Both employees who "helped" me were indifferent and could really care less about making any attempt to show any kind of consideration or customer service. The food at breakfast was almost warm and very bland. The advertisement boasts airport transfer but fails to mention that you have to pay for the airport transfer (approximately 30 Euro each way). My family and I plan on spending a week in Budapest next year and was hoping to return to Hotel Regnum but because of the lack of customer service we will find elsewhere to spend our money.
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