Fabulous Spa - treat yourself”

Our bubble of 6 came to the hotel this week to enjoy the facilities of Pennyhill Park. Our rooms were very clean and comfortable however the catering facilities in the hotel did not live up to our expectations. We were given tea and coffee in the room but there were no biscuits or treats. When spending £500+ a night this was slightly disappointing. We were not asked if we wanted a morning paper which easily could have been included in the room rate. The dinner was adequate. We asked to have a drink at the bar beforehand and they told us we had to go straight through to dinner because we were 10 minutes late for our (7.15) booking. We ordered our meals and had to ask a couple of times for bread. When it arrived there was no choice of breads, they were large and bland and slightly stale. The meal was ok but we all left our desserts as they were inedible. They kindly took the cost of our desserts off our bill. When we ordered coffee in the lounge they were luke warm and again no chocolates or petite fours were offered. Due to Covid we needed to leave the area by 10pm but the staff started spraying the tables around us before our coffees arrived at 9.45pm making us feel uncomfortable. Breakfast was good but the waiting staff seemed a bit flustered despite having very few guests to look after. We went for a walk around the grounds and then sat on the terrace in the sunshine chatting no one came out to ask if we wanted any mid-morning drinks. We checked out and then spent the day at the spa. This was heavenly and faultless. I will definitely return to have a day at the spa. The staff were excellent, the food much better and we really enjoyed our time in the Thermal Heaven. Overall we really had a good time at Pennyhill Park but I think the lack of small touches and the adequate food facilities really let the hotel down.

Very relaxing stay”